Had a great service experience with Granite Run. Check engine light came on the Yukon was shaking at 1800 rpms. We called and Steve answered and said come in at 1pm. When we got there we walked right in he printed the paperwork and sent us to loaner lady Ally! Even though her lunch was sitting there in touched she smiled and got us into a pretty loaner and off we went. It was smooth easy service. Often rare. We recommend Granite Run! read more

I just bought a 2018 GMC Terrain from Sharif. Other dealerships were very pushy, unlike Sharif. He treated me like a friend and made sure I was very comfortable with my purchase. I smiled the whole ride home knowing that I got a great car for my family. My teenage daughter loves the cool tech features that the Terrain offers. I feel safe knowing that the car has the best safety features out there. The Terrain rides very smooth. I have a bad back and I love the seats as they are very comfortable, especially when it comes to lumbar support. If you are looking for a new car, I highly recommend calling Sharif. I didn't have to spend a lot of time at the dealership either. I told him my budget and he made it work! He also introduced me to the staff who were all extremely friendly. Thanks again Sharif! I love my new Terrain! read more

Granite Run Buick GMC - I love my new 2018 GMC Terrain!!! Sharif treated me like a friend and made sure I was happy with my purchase! - Car Dealers Near Me - Media, Pennsylvania

Beware of fraud. I went in for an inspection and I was aware that one of my tires had a slow leak. During the inspection I was told my brakes needed to be changed soon but the vehicle would pass inspection. I was informed that there was a nail in the tire. I refused the $600 brake job. I was charged for the tire repair. The next day when I did the brakes I noticed the nail was still there. When I called the dealership the receptionist said tech said he had no time to speak to me after I explained my issue. I even sent an email requesting a refund for the tire repair that wasn't performed. I never heard back from anyone. read more

I would like to thank Mark and Granite Run for meeting with us and listening to the issues our car had. They went above and beyond to help us and help pay for the repair costs to the car. The provided us with a speedy turn around time and took our concerns seriously. Great group of people at Granite Run. Thank you again for a great car buying experience. read more

Everyone was great! We left with a great vehicle! Can't wait to visit Kat in service and lease my next vehicle with Don next year! Don did everything he could to get the deal done and we are super appreciative of his time and effort!! We couldn't have been luckier to meet such a great group of people!! Thank you! read more

Granite Run Buick GMC - Car Dealers Near Me - Media, Pennsylvania

Last year i bought a car from here. Although the results are my own fault (and i do not completely blame the dealership) i feel my experience should be known. This was my first car purchase. The salesman only went over monthly payments and got me excited to own a car. He asked me to log into my insurance then he changed my policy to fit the new car, which I did not know he was doing. Long story short, i'm paying 5x the value of a car over the next 6 years and it's beginning to fall apart. Obviously it is my own fault for not asking more questions and being vulnerable but I wanted to warn future buyers of these shysters. read more

Went to showroom to look at a Yukon that was advertised on-line at msrp then once we check out the vehicle and they look at our trade in they show me the numbers. Gives me decent number on trade but tries to sell my the new car $10,000 over msrp. I get there is low inventory but that's being greedy and a disservice to customers. Good luck selling vehicle for that much over msrp. They are screwing customers in a couple years when they find out they are upside down and owe way more then vehicle is worth. read more

So a few weeks ago we purchased a vehicle and had a great sales experience. The service department, wow, they are abominable, we made an appointment 2 weeks ago to get spray liner and a touneau cover, we were told come Thursday and we will give you a car for Friday. Get there, no record of appointment, get us in anyway and give us a loaner. Friday at about 4:45 they call and say can't get the cover on u til Saturday morning. By 10;30 Saturday no call. We go out and our told "it's not ready, you should prepare to wait. I have a schedule to keep" wait the schedule should include getting mc my truck back today that was due back yesterday, we have plans also. Then we go inside to return the car and the woman there says "did you get up on the wrong no aide of the bed, we are trying to get this done". Others in the waiting room were appalled at the tone and attitude. This was a $1500 purchase, guess what. Going back to My prior dealer and not stepping foot in here for service EVER AGAIN! read more

I have taken my 2019 Yukon to this dealership a few times in the past year. I have gotten oil changes and most recently a hub bearing. The past few times has been overwhelmingly difficult scheduling service. All available dates have been more than 30 days away. I scheduled for the earliest date which was more than 30 days also. I also left a note along with my appointment asking for an earlier date if someone cancels sooner. Today was my appointment date for 1:30 pm. I received a call for confirmation today but couldnt take the call. I called back asap. I spoke with the scheduler and I informed them that I would be there a bit earlier than the scheduled time but had no problem waiting. Another person calls me while in route to the dealership and say they are cancelling my appointment. I explained the wait time and also the level of priority. This person showed no care compassion or concern. He was very cold and unapologetic. I will never take my vehicle back to this establishment. I have wasted time and gas not to mention leaving work early for the appointment. You guys have just lost a good customer. The way this was handled was Very unprofessional and untimely. read more

Outstanding customer service!!! Took my needs first unlike most dealerships. They cared to make sure I felt comfortable instead of rushing me into buying anything. Very happy with my purchase. Definitely will be coming back for future purchases. Thank you for everything. read more

This was by far the best car buying experience I have ever had! My husband and I scheduled an appointment with Sharif and couldn't have been more impressed with his professionalism and knowledge with every aspect of purchasing a vehicle. After spending a couple of hours test driving and discussing vehicles, there was a hand shake. We were then introduced to every department in the building..... what a great family! I couldn't be happier with my new 2017 GMC Acadia Limited Edition and the service that Sharif and his team provided to us! read more

Just got done speaking with Jared & David in new car sales. Have been working with Jared about coming in to take a look at a new GMC Yukon - had an appointment set up to see it today. Was told it sold but they had another one just like it, but a demo & listed at the same price as the brand new Yukon?? Still interested to look at it, I kept my appointment. An hour before the appointment, David had Jared email me to say they cannot show me the vehicle. Just an overall poor customer service experience. Unfortunately, they lost a potential new customer as their unprofessionalism is not ok in my book! read more

Felt like the service was fine until I got my car back Saturday and called on a Monday to let them know that my steering wheel had not been fixed correctly (can barely make a left turn) or something new was now wrong with my car. The shocking part is, when I called I was told that if it was something new that was wrong with my car (which I doubt since the problem has only started happening since getting it back) that if I didn't want them to fix it. I would be charged a 150 dollar diagnoses fee !! WHICH IS OUT OF CONTROL. Even though I'm pretty confident that I won't have to pay because they messed something up in my steering wheel why even risk it. Not satisfied at all and surely will not return. read more

1. 1. New vehicle, brought back for warranty service.  Warranty issue resolved.  However, traded 1 problem for 2 new ones.  Found 2 dents which I was later informed, could not be repaired by PDR (paintless dent removal).  Thanks Granite Run. 2. New vehicle, brought in for warranty service.  Had a detail done just prior to dropping off for service.  Service said vehicle was ready for pick up. Took pictures of the engine hours/idle hours and mileage before drop off and after pick up.  Nothing was done except left running for over an hour and miles put on a new motor not broken in yet.  Noticeable negative driving difference after picking up.  Greasy boot prints on front bumper and grill (why was someones boot on the bumper and grill?), greasy finger prints all over vehicle.  Brought vehicle in again a second time.  Again, problems not addressed or resolved by service.  Actually was asked to bring vehicle back at a later date for a third time. This really isn't acceptable for a new vehicle, especially at the price point. 3. Their used car value appraisals guy claimed trade in value on a 9 month old vehicle was 10K under what the used values listed.  I understand the concept of buying something to turn a profit.  Their trade in offer was beyond ridiculous. Trade in number offered was significantly lower than what other dealers were offering. Glad I took the time to check out some other places.   Summary: Salesman are VERY eager to get the deal closed. Exceptionally disappointing and poor customer service post sale.  Mechanics/Tech's do not respect your property or vehicle.  Service is a complete disappointment.  Do yourself a favor, read some other reviews. read more

Watch out for this place. I bought a used SUV here in October 2015. Before I purchased it, I questioned a shuddering in the rear. I was told it was normal for AWD. Soon after purchasing, I brought the car to their service dept. and was told it needed a rear differential and tires for $3100. I called to complain and was told by the sales manager that the service dept was stand alone and none of that work was necessary. I eventually did replace all tires and had the rear rebuilt for 2600. Now, the car with only 78000 miles on it, needs a new engine. I wrote to Granite Run, but no surprise that they haven't responded. Once the sale is over, you don't exist to them. read more

Beware of taking your vehicle to the repair shop at this dealer. I had my vehicle bought in for service and simply because I couldn't afford the non covered expenses that my warranty didn't cover...they refused to do any of the work. Also they claim they put my vehicle on a diagnostic machine to determine the problem however, they claim that nothing was wrong with my air bag system despite it showing up in the cars dashboard information center. read more

I was going to purchase a used car from here but after driving the car, it needed some work. They promised to check it out and call me. I called them the next day and they promised to call back in 45 minutes. They didn't. Maybe it's because after I researched the vehicle, it was overpriced by about $4500. They also offered me $2000 LESS than what I got on my trade in at another dealership. read more

A++++ to Rick Harper,Mark O'Brien and Peter Croyle On a Great job !!! Very Friendly place ,very fair on trade in and went extra mile to get the serria 1500 truck for me also there was no pressure tactics will recommend this place to all !!! read more

Negotiated a price and it jumped up 3-4K every time we tried to do paperwork. They promised a bunch of things they would fix afterwards but still have not honored it. Still trying to get $100 hold on my credit card. Nice sales guy but they do not do what they say they will do. I would search for a more honest dealership, even if it means paying more. Asked about negative reviews prior to buying and they referred me to "their website" which of course only has good reviews on it. read more

Our first visit was so welcoming. Hey if you are looking to purchase or finance one of these high demand vehicles. You have to come here.My sales man Sharif was awesome. He made us feel comfortable and gave us great information to assist us in our financial decisions, which was greatly appreciated. When you visit, please ask for Sharif. read more

Bought a used car from here back in April and they lied to me about the tires. They told me all 4 tires were in great shape and almost all had about 85% life left. Well it's 3 months later and I am going to have to replace all 4 of the tires because they are dry rotted. If you are going to buy a used car from here I recommend you have someone you know inspect it before your sinking another $1000 into something like I now have to. read more

My husband and I just bought a vehicle from here, and we have never had a better buying experience. We worked with Sharif who we cannot recommend enough. He was very easy going and really made the whole process a low pressure, overall fun experience. We will certainly be returning in the future. read more

This was hands down one of the best car purchasing experiences I have ever had. My wife and I came in looking for a GMC Acadia and were greeted by our salesman David Solomon. Right from the start he put us at ease and listened to what we were interested in. Through the entire process he was pleasant, never pushy, and open to show us other vehicles as well. We were given water and popcorn while we waited for all the paperwork to be ready. We decided on a 2016 Acadia and love the car! I would highly recommend this dealership and definitely ask for David if you go in. read more

Excellent service. Ask for Sharif. He will take care of you if you are looking to buy.

Amazing service! The salesmen were very friendly. Sharif explained everything about my new vehicle and made me very comfortable! Awesome experience! read more

Two stars is a push. Let me start off with in 2017 I went in to purchase a car, I got the car I wanted but I was handed off to a salesperson who seemed fairly new and the whole process took almost 8 hours. 8! That car has some mechanical problems - they had in their shop for 3 days. So first it was 8 hours of waiting and then 3 days of no car I purchased. Fast forward, 1 year later to the day - the car breaks down. I get it fixed, return to GMC to trade it in, no problem. Start working on a new lease of a car instead of purchase - I get handed off to a salesman who just talked and talked and talked but was never really focused or clear on whats going on ... anyway, I get my new lease, everyones throwing this payment at me of $350, which is fine - I hear it 25 times in the 6 hours I am there. I put down $2500 to get the payments that low. After 4 weeks of the salesman calling me and bothering me for information he never got in the 6 hours I was there. Making my first payment "late" because the process took too long and also my payments are $375 so I was lied to for 6 hours about it being $350. Bottom line is they are incompetent, unprofessional and very bad at putting things together in a timely manner. I did not enjoy this experience. Only reason its 2 stars is cause I do still love the car. After this lease Im totally going else where. read more

I purchased a new Buick last week. I was not pressured or hassled into making a sale and I felt very comfortable walking into this place. Brendan was my salesmen. You should definitely go in and ask to speak with him. An exceptional experience! read more

I absolutely love the great customer service I always receive when bringing my vehicle to Granite Run GMC Buick for service. The staff is always polite and professional, and the work is always done in an efficient manner. I won't go anywhere else! Kudos to Mike, Glyn, Cat and Van for being a top notch team that strives to meet their customer's needs. It is always a pleasure when I bring my vehicle in. Your lounge area is awesome too! Definitely a five star rating!!! read more

I have to admit, after going back and forth on this issue, Glenn, my service manager and advisor went over and beyond to get this issue fix... they did had to keep the vehicle for a few days and spent long hours trying to figure what was causing the steering wheel shake...but he did supply me with a lender vehicle in the mean time, thanks Glen. Finally No More shimmy in the steering wheel, found out the rotors needed resurfacing, I even got the vehicle inspected while there... Thank You.. I'm a happy customer again... read more

My wife's car was in need of service. I called and made an appointment that fit her schedule and they were more then accommodating. With three car seats, we needed something comparable to the Yukon that was going in for service. Glen made sure that they had an Acadia with a third row so we could fit all the car seats in. I was greeted with a smile, escorted around the building and put in a warm loaner in a matter of minutes. An overall great experience for something that can be an inconvenience. My experience at Granite Run however was not. Thank you to the whole team. Oh, did I mention that picking up my washed car was just as easy, if not easier? read more

I cannt say enough about this dealership. My experience started out not so great, but Sharif and Ryan spent almost an entire day with me making sure I got what I needed for myself and my family. Their care They will have my business for a lifetime, and any referral. Thanks guys! read more

I had an excellent experience with sales manger Mark. I walked in the door everyone was friendly and helpful. Mark asked what I was interested in, I told him what I wanted and what my finances where like. He did not give me a run around and was able to accommodate my every need. After we were able to work out a great deal he handed me over To Cedric and he was able to inform me of everything i needed to know about my new vehicle. My buddy who there with me was so impressed with service she will purchase her next car from Granite Run. read more

Congratulations on losing a sale tonight! After speaking with the sales manager this morning about coming in to purchase a new car, my wife and I showed up at 6pm to discuss our options with a salesman. 45 minutes later and, despite numerous employees seeing us sitting in the waiting area, not a single employee even recognized that we existed, let alone offered to help us in any way. What an incredible disregard for basic human decency. I will be recommending that everyone I know take their business elsewhere. read more

I recently bought a used vehicle from here. Everyone there was extremely friendly and helpful. The salesman, Sharif Mosley, was very knowledgeable about the vehicle I was interested in, even though it was not a Buick or GMC vehicle. Also, he was not pushy at all. He worked with me to get a good financing rate as well as a fair deal on my trade-in. This was the best car purchasing experience I've had to date. read more

Outstanding experience from beginning to end, my best car buying experience to date. Everyone from sales to service is professional and accommodating. I would highly recommend Sherif for used car sales, he took care of everything I needed and the sales process was enjoyable (which is very rare at a dealership!). Highly recommened. read more

Thanks to everyone at Granite Run Buick GMC especially Sharif who helped my husband and I with a smooth painless process of purchasing a GMC Terrain. Thank you again! read more

I talked to the Service department about the issues with my sisters truck and the Service advisors was rude,cocky and just a nasty individual.The brake pedal is going to the floor,you can hear the air from the spongy brake pedal, Brakes 101.the brake shift interlock is so loud that it sounds like the truck is gonna fall apart and the power steering binds up .These are all issues that should be simple fixes,but I feel because she is a woman ,they are trying to pass her off.I explained everything to the T in writing and after four days in the shop,they tell her lady there ain't a dam thing wrong with that truck.That truck is a danger to the road.Looking into legal action. This dealer lies so bad. They claim my sisters brakes are normal and they called GM tech.They now on May 2,2017 say they have no case number which Gm tech always gives when they are called about car issues.I went to Coleman Buibk ain Nj and checked three 2017 Buick enclaves with 2-3 k miles which were service loaners. All had firm brake pedals,foot didn't go to floor,ni slapping against fire wall.Finally had enough of their crap and hired a lawyer before she gets killed in that piece of crap.Worst thing is their attitude talking down to woman like they are pieces of dirt.They have to be the stupidest mechanics ever if they can't fix a spongy brake pedal that's the cause of the smacking against the firewall while taking brake shift interlock off..the system maybe electronic but there's still many mechanical parts that can cause these issues.They claim Buick tech says operating as designed so I guess the ones that were perfect at Coleman Buick in Lawrencville Nj were all defective.People Run from Granite a run,save your sanity,I think they are woman haters. Oh they told my sister her tires don't get rotated til 12k miles.they get rotated at 7500 miles according to manual.the manual says 12k kilometers which is the Canadian measurement,maybe they don't know where they live and that's why they don't have clue how to fix vehicles.they say they compared hers to others but won't do it in front of her so we can take measurements from the brake pedal to floor with foot on and off on hers and others.What are you scared of Granite Run.We know that it's the fact the GM techs hate warranty work,.Thank God for Lemon lawyers,maybe they can get Gm to send someone that has a clue since this dealer doesn't.They even told her not to bring it back and refuse anymore appointments to work on these dangerous issues. read more

I'll just start out by saying that I HATED the place that I purchased my last vehicle from with a fiery passion, as well as the vehicle itself. I went on Wednesday 6/17/15 & was pleasantly surprised that I wasn't bombarded with sleazy salesmen stalking me as I walked through the parking lot. I actually had to wait for a little while in order to talk to a salesperson & check out a potential new vehicle. I first sat & spoke with Mark O'Brien, the new car sales manager, regarding a potential purchase & the fees & monthly payments I'd be dishing out. He was upfront, pleasant & informative. He worked different scenarios for me & we worked out a great deal, but I wasn't ready just yet to sign on the dotted line. I next met with Sharif Mosley, a sales specialist to go for a test drive & find out what the buyout would be for my current SUV. He spent a lot of time with me going over everything & explaining it all to me. He wasn't pushy & didn't make me feel overwhelmed. I've had issues in the past while car shopping because I'm a female. A lot of salesmen act like you're an idiot & try to pull one over on you; this was absolutely not the case with Mark & Sharif. Although I didn't buy anything that night, I left the dealership feeling well informed & like I was being offered an extremely good deal. The next day I decided to just make sure that another car brand wasn't the way to go, so I checked out Ford. For a car that cost less than the one GMC had, they were telling me I'd have to put down double what I was willing to do, & that my monthly payment would be even more than what I was currently paying. They even went so far as to tell me that I could get a 2014 model, for $500 a month, with $4,500 down. That's ridiculous! By Friday I was back at GMC Granite Run and found out that just that day they got in the EXACT model Terrain I wanted, and matched the price they gave me on Wednesday. I was extremely ecstatic over my experience with GMC Granite Run, & loved working with Sharif & Mark and will be sending everyone I know to them in the future. In fact, my husband will be purchasing a vehicle with them in the near future! The service I received from Sharif & Mark went above and beyond the normal customer service I normally get, and for that I'm grateful! read more

My husband and I actually had a great buying experience today! Sharif was so nice and knowledgeable and had great customer service. He patiently continued to work with us, asking all the right questions. I never felt pressured by him, or Mark the sales manager and walked out happy with our deal on our new Terrain! From sales to financial office, great customer service! read more

They are extremely helpful when buying but when you are having issues with your purchase the sales rep and manager go MIA. After weeks of trying to contact our sales rep with no luck I resorted to stopping in.I spoke to the manager, Anthony, who assured me he would fix the problems. Well 2 weeks later and I have been unable to reach Anthony again. Poor Customer Service!!! read more