I went through the website and set up an appointment online. Almost immediately the owner personally emailed me to confirm my issue and let me know what I should do before I came in. I went in to get my check engine light diagnosed and Victor was very honest with me about what was going on with my jeep. I came in 3 days later and had the repairs done. I was very satisfied with how well Victor communicated with me regarding the progress of my car. I am very happy with the service I received and I will continue to come here for anything car related I need in the future. I highly recommend. read more

I would strongly recommend getting a second opinion before authorizing any major repair at Grant Firestone. My experience started when I paid Grant Firestone to replace the rear/crankshaft main oil seal on my 2017 Jeep Wrangler. I was charged more than $1,200 for the seal replacement and associated labor. The repair involves significant labor, including removal and reinstallation of the transmission. Later, I brought the Jeep back because I was having an overheating problem. Grant Firestone was unable to determine the cause. The owner then looked at the vehicle briefly and told me I had a cracked head gasket. I was quickly given a quote of more than $4,000 for the repair. At that point I became suspicious and decided not to authorize the work. I took the Jeep to another reputable mechanic for a second opinion. The head gasket was not cracked. The actual overheating problem was the radiator, which needed to be replaced. While performing that work, my new mechanic also discovered an oil leak. Further inspection determined that the leak was coming from the rear main seal - the same seal I had previously paid Grant Firestone more than $1,200 to replace. This is where my experience became especially concerning. After the transmission was removed and the area could be inspected, my mechanic determined that the rear main seal appeared to still be the factory-installed seal. He also found what he identified as the factory silicone/sealant still present. In other words, according to the independent mechanic's inspection, the seal I had paid Grant Firestone to replace did not appear to have been replaced. I have photographs documenting what was found when the transmission was removed, which I am including with this review. I contacted Grant Firestone about the continuing seal problem and was offered warranty work. But after another mechanic subsequently found what appeared to be the original factory seal and sealant still on the vehicle, I was not comfortable allowing Grant Firestone to work on my Jeep again. I requested a refund instead. I understand that automotive diagnoses can sometimes be wrong and that replacement parts can fail. If this had simply been a replacement seal that failed, I would view this situation very differently. My concern is that an independent mechanic found evidence indicating that the seal I paid to have replaced had never actually been replaced. Between the incorrect $4,000+ head-gasket diagnosis and what was discovered with the rear main seal, I lost confidence in this shop. I'm sharing the photos so people can see the condition that was documented and make their own judgment. Based on my experience, I will not return to Grant Firestone and would strongly encourage anyone facing an expensive diagnosis or repair here to get an independent second opinion before authorizing the work. read more

My husband brought his Benz here for an alignment. It was very reasonable and the job was done correctly and quickly! Very little wait time. You may want to call and get an appointment though. read more

I come to grant Firestone for all my car needs. I love this place, and Victor is very kind and informative.

We have been using Grant Firestone for years. They are honest and competitively priced. C. & S. Brown

I posted a review in December 2023. Grant Firestone had crushed my daughters car because it had been there too long. I cant uodate that review. December 26 I got a call from Grant Firestone stating they had recovered the car from the scrap yard. I needed to come get it and pay the 1000.00 storage fee for 3 months. I said let me make some calls. Later that afternoon We went to look at car. it was missing the washer arm on the column and the plastic cover that goes around it. They said they would replace them. I talked to the owner after we left the shop and we agreed to fix all the mechanical stuff to get it running. He requested full payment upfront . I agreed. 4 days later we were driving the car. happy we could use it after 3.5 months of sitting. PS a few days later we noticed antifreeze leaking on ground. saw issue was a hose that got a hole rubbed in it. Problem was new radiator was not installed correctly and was able to rub a hole. We took it back and they fixed it in a few days. Hose was replaced and radiator was mounter with rubber shock mounts. read more

Grant Firestone - small pipe made hole - Tires Near Me - Houston, Texas

Came in to get a simple service, very basic, knew what was wrong, and wanted to give this place a shot. The guy on the phone said it would be a simple procedure, theyd check the car and see if what I thought was the issue was the issue and gave a range of the cost ($80-$200). I took the car in and an hour later they called and said they found another issue with the car (nothing so important to cause a warning light - and in 2022 things cause warnings on the cars) and that fixing it would cost $1,000. I liked the guys there, so I said sure. Go ahead. When I went in to pick up the car, the guy checking me out was tired, probably overworked, and just wanted to get me out of there. I had called and asked when they closed but made sure to show up at least 30 minutes before then because I know how closing can get. I showed up, they rushed me out of there, didn't tell me anything, just took my money. I drove out of there with the car giving a death rattle. I called to make sure this was normal -- if you change some parts, they need to be broken in. No answers from the phones. Not responsive. If this was normal why didn't anyone tell me? Now I'm worried something's wrong, the awful sounds are still coming from the car when I drive it. And I don't have time to take it to them on Monday morning. Do yourself a favor and avoid this place. It's bad service, a rip off, and your car will come out worse and they'll prolly charge you to fix it, just like the other bad reviews say. read more

I highly recommend Grant Firestone. I had a wrecker drop off my truck because it was not running properly. By the time I arrived at Firestone, Victor already had it hooked up to the diagnostic scanner. He researched the codes and year of my truck and come to find out, there was a recall by Ford Motor company. He told me to take it to Ford to handle the recall and if they said it needed anything else to let him know. When your forced to have your vehicle delivered to a repair or collision shop, you are pretty much at their mercy. Victor was honest and I greatly appreciate that! I would give them 10 stars if I could. read more

Under budget, resolve all problems. Honest analysis of problem of auto breaks. 4.5 stars.

Doors were locked 30 minutes before they closed according to their hours of operation posted on the front door and on google!!!

Been to them a few times for over a year. Victor, the person at the front desk most of the time, is a great guy and really helpful, and he sounds sincere and honest with his recommendations on your car matters. I find the prices to be fairly reasonable. I'll be back for any car related issues that I have. read more

Grant Firestone - Front desk area - Tires Near Me - Houston, Texas

I definitely DO NOT recommend this place. They don't know how to repair the air conditioning of a Honda Civic. I paid $ 900.00, for exchange the compressor and now the air conditioning cannot be turned off. It is working all the time. The owner told me that since they didn't know how to do it, they called Honda . And if I wanted to fix it, they would have to do another job at an additional cost. From my point of view, they just know how to change the oil, they DON'T know how to repair autos. read more

My first time coming to this Firestone. I got a groupon for an oil change and I just walked in and they said about 10 -15 min. They were very polite and charged exactly what I was told. A grand total of 20 min from the time I drove into the parking lot to driving out. Nice quick and easy. Right down the street from my house, very easy to find and nice and clean waiting area! I'm definitely coming back here for all my other service needs! read more

This shop is amazing. To begin with, they are reasonably on their prices, they do good work and they stick to timelines. They are more than that. This shop is honest and the people that work there, like Victor, are very kind individuals. They will give you the run down on what's wrong and what needs to be done always trying to do what's best for the customer. They have a life long customer with me. You dont find this kind of customer service and honesty anymore. read more

Excellent customer service. Honest and fair quotes. Speedy service. Victor Estrada, the manager, is always attentive and friendly. I have used their services to fix flat tires and obtain oil changes. read more

Came in for an inspection on a Saturday morning. The place was hopping. Manager was honest with customers regarding the amount of wait time, always suggesting drop off for Saturday morning. Met a customer who followed this owner from last location because of the excellent service. Watched another car owner discuss their problem. The shop did not charge for what they could not fix. At end of inspection, my radiator was found cracked. I wasn't surprised as had smelled antifreeze not long ago. Shop gave me an immediate estimate and completed the work immediately. Will give a ride home if wait time too long. Honest, reasonable rates. Will definitely return. read more

My husband had 4 tires and a sensor replaced yesterday. He was so pleased with Victor Estrada, his courtesy, efficiency and fair pricing. Highly recommend! read more

As a single senior woman, this is the one place I can go to for service and be assured they will not try to take advantage of me. If the manager Victor tells me I need something, I know I need it. And when he gives the price of what needs to be done, I also know that is what I will pay. Will never take my vehicle anywhere else! read more

I do a lot of my own maintenance on my cars, but when I need work done I go to Grant Firestone. They do quality work and also very timely. Victor in the front office is great to work with. read more

Wonderful service! Honest prices and great work on my car. They keep the waiting lobby clean and cool. I recommend everyone that i know to come here. read more

I made an appointment to have an alignment done. The alignment was done speedily. I appreciated my conversation with the manager who was very knowledgeable. Excellent service! read more