If i could give 0 I would. Paid for the warranty on a tire if i got a flat. I then brought my car in to replace thinking it wouldn't take long to just change a tire. Took them all day to verify i had the warranty. Then had to bring it back the next day and it took them all day to tell me they ordered the wrong tire. Then the third day i was told the correct one came in and they would have me in and out in 10minutes. It had been well over a hour. I do not recommend this place at. read more

They said, "Come out, your presence is your best leverage!" I went, and they wouldn't tell me the price. First they wanted a copy of my license & insurance. Then they wanted my car keys to pretend to evaluate my trade (Don't let them hold you hostage by taking your keys before they ever tell you a price). Then they wanted me to sign a paper that said my car was paid off (because I'm a liar?). And what do my license/insurance/car ownership status have to do with the price of the car they are selling? Just tell me the price of the car! After an hour I started to walk out - they finally told me a price 3k over the price on the internet - and that price was before Dodge started offering an addition 2k incentive. So in a week, the price went up 5k? They said that's the best they can do, even though CarEdge shows the price history with the car offered at 3k less BEFORE Dodge started offering the 2k incentive... so they lied to my face before I showed them the documentation of their lies. They also offered me 28k for my 2023 Charger R/T Last Call Blacktop with 6k miles. HA!!!! CarMax and Carvana offered over 35k without me even buying a car from them. Grapevine Dodge's "new" Scat Pack has been sitting over 220 days, has a dead battery and rusty brake discs (don't believe me? Go look at ALL of their vehcles! RUST!!!!) some of them have been sitting in the weather for almost a year! They used a jump box to start the Scat Pack, and I checked Performance Pages. It shows that this "new" car was driven over 120MPH before the motor break-in period! It only has 16 miles on odometer. Does this void the warranty? I'm sure if anything fails on your engine it will. Grapevine Dodge lied to get me into the dealership, lied about the price, lied about the condition of the vehicle (mileage is still wrong, 3 days after I pointed it out to the) they collected my personal information unnecessarily (so now I have credit monitoring watching to see who they give that info to), they try to delay you for hours with their "process", and they abuse their inventory before you buy it! If Chargers and Challengers didn't have Performance Pages, we wouldn't know how they are torturing their "new" cars and then suckering customers into believing they are factory fresh. Before you buy a rusty abused car from Grapevine Dodge, consider just buying a used Scat or Cat. Yeah, it will be just as abused as the "new" ones at Grapevine Dodge, but at least you won't overpay $5,000 for it, and it probably won't have a dead battery and rusty brake discs. Don't take my word for it! Look at the pics online, then go look at the car! https://www.grapevinedodge.com/auto/new-2023-dodge-charger-rt-scat-pack-grapevine-tx/80357102/ VIN: 2C3CDXGJ1PH639233 That's just one example. They were ALL rusty and overpriced! (Compare their base model with cloth seats price to prices at other dealerships with the Plus package (Leather seats and more). read more

We should have read the reviews before we made the trip to this dealership. They are the least professional organization we've worked with. The truck we bought for my son's business was in the shop and being repaired. They assured us they would make all the necessary repairs and inspection which did not happen. In terms of the agreement changed three times and went from 620 per month to 820 per month. In the four weeks we've had the vehicle we've had to replace the brakes and rotors and have had no response from the dealership. You will be filing a complaint with the Better Business Bureau, the parent corporation, which is Keating auto group and any other consumer groups we can identify. Are so many good choices out there going into this dealership would be a monumental mistake as it has been for us. read more

Grapevine Dodge Chrysler Jeep - That's the worn out rotor - Car Dealers Near Me - Grapevine, Texas

We recently purchased a used vehicle from this dealership and I must say, it has been a complete nightmare! In just a few short months, we have been stranded on the side of the road twice, once in Texas and the second time in Georgia where the vehicle remains to this day. To make matters worse the General Sales Manager ROY OLIVO was rude, obnoxious and refused to help us. The General Manager BRANDON BUEHLMAN has refused to speak with us about our concerns. But that's not even the worst part. When we purchased the vehicle, we were sold an extended warranty that turned out to be worthless. They gave us no options for the extended warranty and told us they picked the one that "made the most sense". To who??? You??? Because it obviously wasn't for us!! Now we are left with a hefty $11,000 bill for a new engine that should be covered. I cannot express my disappointment and frustration enough with this dealership. It is clear that the care more about the sale then providing their customers with reliable and honest service. Save yourself the trouble and avoid this dealership at all costs!!! read more

Grapevine Dodge Chrysler Jeep - BBB D- rating - Car Dealers Near Me - Grapevine, Texas

POOR Communication and poor attitude/bait and switch-just like every other scamming Dealer. I inquired about a used 3500 Ram diesel through the Autotrader website last Monday. The truck I wanted was still in stock. I did the online trade appraisal on Grapevine Dodge website and it gave me a number, 3 days later then a "Manager" said he needed me to fill out another online trade appraisal and never got back with me. I am not upside down in my trade, my credit is not bad and this is how you treat customers? NOW I GOT A CREDIT INQUIRY FOR NOTHING..... I sent everything they needed to make this happen. They pulled my credit and thought things were moving but slowly. I had to constantly send emails on what was going on as it was passed to 3 different sales people there. During our email chain the communication was slow and poor-this went on for almost a week. Then Saturday (early) I sent email saying I was coming to look at the truck and gave a time with again no communication. Today, I emailed AGAIN and now the truck is sold. On top of all this, the staff at the dealership was incredibly inefficient. They seemed disinterested and disorganized, making the entire process feel like a waste of my time. It was evident that they had no respect for their customers' time or concerns. I can say with certainty that I will never CONTACT this dealership again. The way they conducted their business left a bitter taste in my mouth, and I would caution anyone considering a visit to be extremely wary of their practices. They didnt even say we could find you another or lets look at new......NOTHING....poor customer service skills. DO NOT WASTE YOUR MONEY AT THIS PLACE-GO TO ANOTHER DODGE DEALER. UPDATE-SINCE THIS REVIEW, THE GENERAL SALES MANAGER, WADE CALLED ME AND SAID HE WOULD LOOK INTO WHAT HAPPENED AND SWITCH ME TO A NEW ONE.....THAT WAS 9:30 4:30 i MESSAGED HIM AND GOT I AM W CUSTOMERS AND BASICALLY (YOU DO NOT MATTER BECAUSE YOU ARE NOT INFRONT OF ME). SAID HE WOULD CALL ME BACK AND NEVER DID......AND SHOT MY CREDIT ALL OVER AND DROPPED MY SCORE. HORRIBLE, BROKEN PROMISES AFTER BROKEN PROMISES-RUN AWAY- DO NOT BUY HERE HORRIBLE CUSTOMER SERVICE FROM THE TOP TO THE BOTTOM!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

THEY KEEP DELETING MY COMMENTS! Stay away!!!! By far the worst customer service experience I've ever had. Sales manager is a slimy snake. I had a '20 F150 nearly loaded and they "appraised" my truck at $30k!!! gtfo of here with that. (They can't "appraise for top dollar" because they use a "buy bid" system. They take your vin and have other dealers bid on it. You'll never get what you want.) He said idk why you are surprised, it's a base model truck with no options..... I asked who's truck they appraised, because it sure the hell wasn't mine. They left then came back and the number never changed. They tried hiding my trade value in some other numbers. Lied about the gladiator price. He said well we appraise off fair condition. It doesn't matter the condition of your vehicle. So then I pulled fair condition value up and it was still at $34k. He said The gladiators price is only good if you use their financing at 9.9% what!?!? He straight told me, well it's a great deal for poor people. It doesn't work for you but it does for a lot of other people. Who says that??? That's not fair for anyone! When I asked the price if I went with different financing, the price increased by $5900. They took almost three hours to get me numbers then tried railroading me as if I wouldn't catch what they were doing. STAY AWAY!!!!! read more

If you're looking for a car sales person that will treat you like a person instead of a sales commission check, ask for Juan. He genuinely cares about helping his customers. He will make sure all your questions are answered and that you are completely satisfied with your purchase. I'll be recommending Grapevine Dodge Chrysler Jeep Ram to all my family and friends. read more

Very misleading telephone sales practice and little respect for your time...knowing that we were driving an hour out of our way to see a "pristine" used vehicle with a "no accident" carfax report, we show up and the truck is beat to heck and filthy...trash from the prior owner was still in the car, car had been wrecked (but I guess not reported) in multiple places, and a tire was bald & flat, all after their "120 point inspection." We still heard them out and tried to negotiate a more fair price that considered the poor condition of the vehicle, but then they told us there's a MANDATORY $2000 up charge for some GPS tracker and windshield warranty, lol. To be fair, the place was nice and clean, and the sales guy Sebastian who we met for the first time while there was really nice and was completely innocent to the garbage noted (and the only reason for 2 over 1 star)...obviously he got jerked around by their inbound sales group and ridiculous forced accessory policies. I wouldn't go back based on the $2000 charge that no one mentioned ahead of time either. read more

I broke my grab bar handle in my Jeep wrangler and the great thing was Grapevine Dodge Chrysler Jeep had my part in stock. When I called the person that answered the phone was polite and right to the point. Told me my part was in stock and I told him I would see him shortly. Usually people think you're not gonna just come up there right away but when I got there, he had my part waiting on counter. It was simple to find the place and I was in and out. To me that's good service! read more

This location has predatory advertising practices. They had a Jeep Grand Cherokee that I was interested in. It came with a 10% discount off MSRP from Jeep. The dealer had another discount applied. I pre-applied for credit - on the Grapevine Dodge Chrysler Jeep website. It was in the mid 6% range on interest. My interaction with a sales associate was pleasant. She confirmed the car was in-stock, and confirmed the price. Once I got to the dealership and manager came in and very aggressively asked 'What are you doing here'? 'Didn't you get an email from the GM saying we don't want your business?' His comments caught me off-guard. I had not received any such email from the GM, or anyone else at the dealership. The manager then proceeded to tell me in order to get the car at that price, I would have to use their financing. I said, no problem that is what the sales rep told me. The manager then said because my credit score was TOO GOOD, that I would be denied financing from them. And if they did approve my credit, the rate would be 13%! He went on to say, multiple times, that they would decline it. This was because my credit score was over 800 and they thought I was going to pay off the loan early, preventing them from making money off the loan. If my credit application was denied, that meant I wouldn't be eligible for the discounts being offered. Total scam. Who is their right mind would not want someone who wouldn't be a financial risk on a loan? While I didn't meet the GM, you can tell his customer service skills are lacking. Then when the manager raising his voice at me without so much as an introduction, you can tell this is an environment to steer clear of. There is a reason their lot is full of cars, while most other places need inventory. There are countless Jeep dealers in the DFW area. Avoid this one, and go elsewhere as this place is all about putting the screws on potential customers. If my wife, who has a different skin color, would have been with me when they said they don't want my business, I would be filing my first lawsuit for discrimination. read more

BE VERY CAREFUL BEFORE BUYING A USED CAR HERE. I purchased a 2021 BMW 5 series in September. I had a minor accident in early November and while having the body damage repaired it was discovered that there was significant damage and improper repair work on the frame rail of the vehicle from a previous accident which the dealership did not disclose to me before buying the car. The body shop informed me that they would not be able to proceed with fixing my repairs (which are covered by my insurance) until the previous damage was fixed because it is a significant enough safety issued that they legally are not able to. I have been informed that in order to fix the previous damage it will be $12,000 at least and might end up being more after the work is started. The body shop contacted Grapevine Chrysler Dodge to explain the damage to them as well as sent them pictures and gave them the price estimate. The dealership initially told me that they would help me with this and also that they did not know about the previous damage, but that they were waiting to hear back from the previous owner of the car from to get more information about the accident and repairs. I assumed that they grapevine Chrysler Dodge was going to do the right thing and help me out with this. I heard back from the sales manager a couple of days later, and he informed me that they did not know about this damage and that the inspection process that they perform on cars before selling them would not have been able to discover this defect. He explained to me that they are victims of this as well, but that if I brought the vehicle to their body shop, they would give me a courtesy credit of $2500 to work on it and "try" and fix it. The body shop informed me that since Grapevine Chrysler Dodge is not BMW certified that they would not even be able to order the part necessary to fix it anyway. The bottom line is they sold me an expensive defective vehicle and have essentially told me that I am on my own to fix it myself. I would be very careful before purchasing a used vehicle here if they don't do the inspections necessary to detect serious safety issues in their vehicles and if such an issue is discovered later, they will ultimately not take responsibility for it. I know that there is always a certain amount of risk in purchasing a used car, but I put my trust and faith in the dealership to inspect their cars properly and if something this serious was discovered later, I thought that they would have done the right thing and helped me out. That was not the case. If you are thinking about purchasing a used vehicle from them, I would strongly suggest getting it thoroughly inspected on your own first or better yet just avoiding this dealership altogether. I made a very expensive mistake purchasing from Grapevine Dodge Chrysler Jeep Ram read more

Today we set out to gather information about trucks, in preparation for an upcoming purchase. The salesman told us that he couldn't give us prices because if we aren't buying today, the prices may not be the same when we come back. Then he took us out to the parking lot and said for us to look. It was 100 out today. I asked him if he didn't have some other way to find a truck, such as a list on the computer. As we walked back to the building he said that most people that look on Saturday make a purchase. Feeling disgusted, I asked him if we should work with another salesman, one who wouldn't mind if we purchased on Tuesday instead of Saturday. He quickly went to find another salesman. The second guy was nice, but kept taking off and leaving us. I suspect he was multi tasking. We totally wasted our time at this car lot. read more

Grapevine Dodge Chrysler Jeep - Car Dealers Near Me - Grapevine, Texas

They run false ads. They do not honor their ads. Bait and switch to your wallet. Ads at Dodges and Autotrader website show car and window sticker. Ad reads $6000 of MSRP and shows pricing. Invoice presented shows $2000 over MSRP for the same vin number. No help from sales person, sales manager, or general manager. Beware read more

They lie to you about financing. They promised a friend they'd refinance it when he came back in six months. They lies and refused. People are struggling. To do this to a retired person was UNETHICAL. read more

Worst Dealership in Tarrant County. Their service advisors will lie to you and are very rude! They are always over booked in Service trying to make as much as they can so for even the simplest warranty repair they want to keep your car 2-3 days! Their Director of service even threw my credit card at me and told me to take my business elsewhere! I had been coming here for years and this is my 4th Dodge. I dont know what happened to this place but I will NEVER be back and will never buy another vehicle from them! read more

Does anyone want to consider a class action lawsuit against this dealership? Their deceptive ways are unlawful and from the looks of the reviews everyone except a few has had the exact same experience. I've been buying newly used cars for years and have never experienced such horrible and incompetent service. They simply don't care. Once they connive and get your money, forget about them being of assistance. The salesperson said he had to tell the service person to get off his phone and finish my car I bought 2 weeks prior. What's worse, they never did the work. Literally nothing and scammed me for a certified car that was never looked at. I will to see them in court. I forgot to mention they scratched the tint on my car. I hadn't taken possession of the car that's how I know it was them. read more

Fully understanding it is difficult to buy a new car, called this dealership. Was told they had 3 of the vehicles I was looking into at the rail station waiting to be brought to them. Drove 2 hours, signed docs on this vehicle 2 days ago. Now, just wait to be delivered only to be called and told they aren't getting it. The finance person JAY SIMPSON was rude and red faced when we would not buy the warranty package he was trying to sell. Also, he would not give a copy of the paperwork we signed until the car was delivered. Should have been a red flag What a horrible way to conduct business. read more

I have owned my Jeep Compass for about 3 years now. Over the years I've moved a handful of times and have gone to multiple dealerships for oil changes, recalls, to part replacement. This location specifically has given me nothing but issues and awful customer service. This location has made me feel as though there is a lack of care for others property and honestly I felt discriminated against for being a woman by the staff on multiple occasions. I was dismissed the entire time until I brought my boyfriend in. There was only resolution when he was in the building with me. I have been ignored by Joshua, and the manager Brandon. I've asked for follow up and to speak with management about it and one individual I spoke with backed up Joshua's behavior and made excuses the entire time. I am absolutely in shock and appalled with the experience I have received. I had to bring my vehicle in because it wasn't starting and wouldn't hold a jump. I had my car towed in by my insurance. From the start I worked with Joshua, when I went in to find out how long I'd have to wait for a follow up. I was told a few days, when asking about rentals and such I was told "We have nothing for you" and there was no help in trying to get it sorted. After a few days I received an inspection report that showed nothing was wrong with my car. I was the one who had to call and ask about what was wrong the response I got was "Someone forgot to fill it out". At this point it had been about a week. I asked for an explanation and an updated service link and report I got the impression over the phone as of I was annoying him and a burden to his day. After getting an updated report the pricing didn't align and seemed like a lot. When I brought that to his attention he said "I guess I coded it wrong in the system, must have forgotten to adjust to a specific shop labor cost." At this point I was frustrated because there were a lot of things getting forgotten or not being done properly with no reassurance there's was extra care being taken with my vehicle. When I came to pick my vehicle up I noticed that my front end was bent, the paint was chipped, and my flood light was busted. ( from my tow companies photos it was not like that when I dropped it off). I went back to Joshua to address it and the first thing he said was "Okay cool, let's look at it". When he saw the damage he said "it may have happened here" and "Shit Happens". After I showed him the time stamp photo proof it did happen I requested to speak to his manager John, who ultimately never responded to any communications I sent him. After asking for camera footage we learned it came from another tow company who has since repaired and took care of me far better than this dealership did. This location needs to strongly analyze their service staff on how they treat their clients. It's been about a month I have yet to receive a follow up conversion from the owner. The lack of communication as a whole is disappointing and disturbing. The negligence with other peoples property is sad and shocking. read more

I'd give 0 stars if I could. Had a sales compromise with them for a 2023 dosge ram pickup, and then their promise of right of first refusal was a lie. They sold the truck from right under neath us. Terrible sales management and zero communication. Worst car buying experience I've ever had. Do not go to this dealership read more

The service department was great with communication! It is so appreciated after having a horrible experience at another Jeep location!

I do not recommend purchasing a vehicle from this dealership. The salesman Nick was very rude when I turned down the offer and when I asked for more information the next day so that I could review my options to possibly purchase the vehicle. The salesman manager who did not give me his name would not give me a complete breakdown of the numbers. They claim you are getting the Jeep rebates but they are not shown on the breakdown. I was told it is very difficult to understand the math they do. They do not honor their website pricing. In fact, the price of the vehicle was 4K more than what is shown on the website. The amount should have been lower with the rebates and trade-in allowance. When a dealership can't show you a breakdown of the numbers, something shady is going on. Other dealerships I have worked with have no problem giving you a breakdown. I would steer clear of this dealership. read more

I had some warranty work that needed to be completed, some of which was needing repair for the second time. I made an appointment to drop off the vehicle. My vehicle was dropped off at the agreed time on Thursday morning. No loaner vehicle was offered despite the fact that the vehicle would not be looked at immediately. I was told the vehicle would be seen by a tech in about 1.5 days; however no assessment was made by the end of day Friday This meant my vehicle would be sitting at the dealership from Thursday through the weekend with no progress having been made. Why have an appointment if the vehicle is just going to sit? This is arguably the dumbest thing any dealership could do. Then the vehicle is seen and parts are ordered. I was told by the service advisor that 3 of the 4 repairs would be finished on Tuesday and fourth on Wednesday. I asked if the vehicle could be ready by Wednesday around lunch so that I could arrange a pickup. No call, no notice until very late Wednesday afternoon. At 5:52 I received a voicemail stating the vehicle was ready. This service appointment solidified that I will not ever buy a vehicle or recommend Grapevine CJDR. This was easily the worst service experience I have ever had in my 31 years of driving. The person who thinks it's acceptable for someone to drop off a vehicle for service with an appointment and not offer a loaner vehicle is an idiot - especially when the vehicle is going to sit for days before being seen. Schedule the drop off for the day the vehicle will be seen, it is a simple solution to an even simpler problem. If the vehicle is drivable and the parts are not in stock, give the person back their vehicle until the parts arrive. Having someone go days or even a week without a vehicle is bad business. The person who decided to eliminate loaners, screw up the idea of scheduling and allowing a vehicle to sit for days without progress should be fired. I will never recommend Grapevine CJDR to anyone and I will never purchase a new or used vehicle from them in the future. Disgraceful! read more

Go see Cheyne. He's the man! I won't buy from anyone else in texas. He's a great help from start to finish. Go see Cheyne! read more

DO NOT GO HERE! I had a diagnostic done on my jeep at another dealership for death wobble. I finally was going to get it fixed. They told me the steering dampener was under warranty. I told them I did not need a diagnostic because I had it done at another Jeep. Surprise!!! Next day I get a call with an email saying I needed about 4000$ worth of repairs after they did a diagnostic fee and charged me a 250$ diagnostic fee and said the part isn't actually under warranty. DO NOt GO here they will try to rip you off read more

Have a recall and called for an appointment. Had to wait a week for an appoint. Then no rental cars available.... The day of my appointment comes, and I drop off my truck at 0730... By 3:30 in the afternoon, I have not heard from anyone. I call and they pass me from person to person... 30 minutes later, I learn that they have NOT EVEN STARTED. They want me to leave overnight. I always say never again, but come back... no more. read more

Biggest scam artist I have ever seen. Cant believe this place is in business. Adds are never true and they will not honer even if you show them where they are wrong. read more

Complete deception. they sent out a whole bunch of these campaign fliers where you could get a 'winning number' like a lottery ticket. To my surprise, my 5-digit code matched the number 2 prize for $2,500! I couldn't belive it, so I called and they confirmed. I called the following morning asking if I could just show up to claim and they enthusiastically said yes. I get there and immediately their team was ready to beat me to the punch and said 'I know, it's a bit misleading, deceptive, lol' as I suppose they had already gotten earful from plenty others. I read the fine print CLOSELY and never does it disclaim that the correlating numbers wouldn't match the prize stated. They said it was just 'advertising' to help get people in the door. and like yeah, if you send out a lottery ticket promising a reasonable, but exciting amount of money I'm sure you would create some foot traffic! anyway, I held my tongue, said I was not interested in buying a daggum truck and left. The place was a mess, unprofessional staff, and overall what you imagine a crooked car dealership from the 90s to be. If this is the low level of integrity they practice to lure you in, I can't imagine the sales tactics used to get your money for a vehicle. I'm just upset about the pitiful, dishonest marketing that's probably robbed many people of their time and expectations. read more

Grapevine Dodge Chrysler Jeep - Absolute lie - Car Dealers Near Me - Grapevine, Texas

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I bring my truck to the dealership he fixed the light ABS and I leave my truck there for 1 week and when I take it out of the dealer after 1 day the problem light on the dashboard came back only after a day, I talked with them and they said yes this is for ABS and the part not ready maybe 3 months after they said they originally fixed it and my truck still isn't fixed when they said they fixed it. read more

Awesome experience! Cheyne Peck helped us out from start to finish with ease! I told him what I was looking for and was able to find a perfect match! Highly recommend going to check them out, and ask for Cheyne! read more

Grapevine Dodge Chrysler Jeep - Car Dealers Near Me - Grapevine, Texas

I wanted to add an update. The Protection Plan you are forced to buy is such a scam. The only thing left from that silly package is the wheel locks. The edge guards peeled off after three weeks, the film under the door handles turned yellow so it came off, and the GPS tracker came off today. I encourage you to look at apexprotectgps.com and see what it's really about. Yes, it can locate your car if stolen, but the website makes no excuses that it's a product designed to benefit the dealership. They want to keep you tied to the dealership. Did you ever wonder why you got that oil change notice right about when you needed it. Now you know. The dealership is tracking you and your habits in order to maximize their profit lines. We bought another Jeep two weeks ago from Dodge City McKinney. The experience was night and day from Grapevine. Do yourself a favor and go somewhere where they ready to help you while still making a profit. To remove the tracker (on a Wrangler), remove the trim panel under the steering wheel. The port in the OBD2 clip is the clip for the gps. The unit itself is velcroed up and way above. A pair of snips to cut the zip ties and you can have it out in about 3 minutes. read more

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I tried to buy a truck they claimed they listed price wrong then they tried to bribe me not write negative reviews and not to put on social media read more

Grapevine Dodge Chrysler Jeep - Car Dealers Near Me - Grapevine, Texas

Ive been taking my jeep 2019 compass to this shop since February, trusting them with regular maintenance, including replacing the transmission mount. Now, months later, they inform me that my transmission is failing, with metal in the fluid-a clear sign of internal wear that does not happen overnight. When i asked DAKOTA why was this not noticed sooner, he then brushed it off, BLAMING it on the 3,000 miles I've driven since Feb, as if thats the excessive or somehow my fault for needing to use my car. AS A FEMALE CUSTOMER, i felt dismissed and even discriminated against. Dakota one of the managers resonse make it clear they'd rather deflect blame onto me than take responsibility for missing a serious issue despite regular inspections etc. CARS ARE MADE TO BE DRIVEN, and 3,000 miles is completely normal over several months. Their attitude suggested they ASSUMED I wouldnt understand car maintenece, rather than addressing the facts. I trusted this shop to keep an eye on my cars health, and instead, they left me with a costly, preventable issue thatcould have been caught much earlier. If youre looking for a shop that takes accountability, treats customers with respect, and genuinly cares about maintaining your vehicle id advise looking elsewhere. im incredibly disappointed in their lack of professionalism, customer care, and RESPECT. read more

After my first service one of the front tan carpeted floormats was replaced with a black plastic mat. I went for a second service and requested the front floormats to be corrected. Instead of geting the original carpet floormats , I got matching black plastic front floormats. Now the fronts and rear mats do not match. Never went back even though was given a free oil change. read more

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I have truly never been spoken to by another human than I was by the GM this morning. After telling me that we had a deal, I drove and hour to the dealership and he decided to up the price by $2k. When I said that was unfair, he told me to go f*ck myself and get my POS car and leave. I will absolutely never step foot in this dealership again and will happily share my experience with anyone who is thinking about doing business with them. read more

Awesome experience. Jon is the best there is... got me everything I wanted and I was in and out within 30 minutes with my dream truck. He will get you what you want and work with you until you're satisfied. Awesome experience will be back in future with Jon read more

I rely heavily on reviews, but I do take car sales reviews with a grain of salt because it is all about the salesman at first but ultimately it is about the last person you meet with that has everything to do with your ultimate experience-- FINANCE! I have owned over 30 cars in 20 years and this was by far the worst experience I had. The salesman Les (Leslie) was absolutely great! Seasoned salesman in the business for over 20 years came out of retirement to lend his experience and knowledge, and make a little money. Les, quit the week following my purchase because he realized he had no say whatsoever in my deal! He had no power to help me get the best deal. The dealership advertises the best prices for Dodge products, but that means nothing because with a credit score of over 760, I didn't qualify for Chryslers finance, and because I had negative equity with my trade I even put down $5k, but for some reason I had to end up with a 96 month loan with some Houston credit union I never heard of with almost a 9% APR! Even during and post COVID I have never had anything close to that percentage rate- Not even close! The only reason I went through with this deal is because they had my dream car! Fully loaded, color, looks- perfection! STAY AWAY FROM THIS DEALERSHIP!! Bad experience in service too, (stay tuned for that review). The money you think you'll save you don't! VERY, VERY SHADY FINANCE! NOTE: I WAS ABLE TO REFINANCE WITH ANOTHER CREDIT UNION A FEW WEEKS AFTER FOR 4.24% YOU WERE WARNED! read more

I went there to purchase a vehicle and was there for 3 hours and found the car I wanted. I was financed through Navy Feral. So they sent the paperwork to the finance department so that they could return and tell me they do not accept Navy Federal. That had me so heated. Why didn't they tell me that 3 hours ago!!!!!!!!!!!!! read more

I was told that both my batteries were no longer good on my 2 year old 2021 2500 ram. I took my original batteries home and tested them. The original batteries were good all they needed was to be recharged. I was lied to by the dealership just so they could charge me for a costlier fix. They obviously need source of revenue since their lot is overflowing with vehicles they can't sell. read more

DO NOT BUY A CAR FROM THIS DEALERSHIP. They do not stand behind the lemons they sell. I did the mistake of buying a used car from them about 5 months ago, and I've already had to take the car back 3-4 times because of issues that conveniently aren't covered since the car was sold out of warranty. The extended warranty is covering some of the issues. I understand now why they pushed the warranty so much during the sale, and it's because they sell garbage. The radio kept on glitching until it died and now my crash detection sensor is not working and I have to wait almost a month to get the part that "hopefully" fixes the issues. Also, during one of the many visits to the service department I found out that the jeep was sold without performing $1000 worth of services that should've happened while it was still under ownership of the dealership and instead of doing the work, they chose to sell the car without doing the work so the idiot that bought it, in this case me, would be responsible for the work. When I called the sales manager and asked them to take ownership for selling a lemon, what he said is that basically he didn't care and since we have already bought the car is on us. DO NOT TRUST THEM! I'm sure all the good reviews are paid for. Worse purchase ever, will never buy from this dealership again. If you want more info before they rob you too, tag me and I'll tell you more about it. read more

Went today to pick a vehicle to purchase but the sales manager was rude and unprofessional. Because my credit union will be doing the financing he tossed me my car keys to leave and stop wasting his time. Worse customer service I went across the street the Chevy dealership. read more