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    Grapevine Dodge Chrysler Jeep

    2.0 (356 reviews)
    Closed 9:00 am - 8:00 pm

    Services - Grapevine Dodge Chrysler Jeep

    Vehicle battery testing

    Check engine light

    Engine oil light diagnosis

    23 More Services

    Auto general diagnosis

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Auto windows and mirrors repair

    Routine automotive maintenance

    Transmission leak inspection

    Windshield wiper replacement

    Grapevine Dodge Chrysler Jeep Photos

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    2 years ago

    The service department was great with communication! It is so appreciated after having a horrible experience at another Jeep location!

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    Page 2 of 9

    Ask the Community - Grapevine Dodge Chrysler Jeep

    Review Highlights - Grapevine Dodge Chrysler Jeep

    I have dealt with Chris Martinez, Service Adviser, and Kevin, the Service Manager over the last couple of months.

    Mentioned in 4 reviews

    Read more highlights

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    Grapevine Honda

    Grapevine Honda

    2.5
    (59 reviews)

    Dealerships can vary in terms of customer service and Grapevine Honda is no different. My home…read moreHonda dealership is McKinney Honda, however, Grapevine Honda is closer to my office so I took a chance. Here are my two experiences, both from the last month, with my certified pre-owned Honda CR-V. 1. I was having battery issues as it wasn't holding a charge. I had AAA diagnose the problem earlier in the day and the tech indicated it was a bad cell preventing it from holding a charge. Because the CR-V had an extended warranty and certified pre-owned, I thought perhaps the battery would be covered under warranty so I took it into the dealership. Unfortunately, Grapevine Honda said the battery was not part of the warranty and it would cost $300 for the regular battery and $450 for the H5 battery which my model CR-V required per the sales advisor. I ended up calling AAA again and had them install the H5 battery for $244 along with a 3 year warranty. The mark-up for a car battery at Grapevine Honda is insane. Service interaction was good, but the price gouging is unacceptable. 2. Maintenance code B127 popped up on the display, which meant I needed an oil change. Grapevine Honda was running a special on oil changes, so I went there due to the proximity to my office. Part of the multi-point inspection showed that I needed to change my transmission fluid as there was no record of it ever being changed, so I approved of it based on the history that was presented to me in the moment. However, when I got home late that night, I reviewed the certified pre-owned checklist paperwork and the transmission fluid was indeed changed prior to buying the vehicle 5 months before. The next day, I talked to the service advisor, Kyle Guyette, who helped research further and discovered that the Honda database (EVRM) did indeed show that the transmission fluid was changed a few months prior. (Apparently, Grapevine looks at Carfax data on vehicles as EVRM may not always be accurate; in this case the Carfax data was missing work that was done on my CR-V.) Nonetheless, Kyle was able to resolve the situation and issued a full refund on the transmission fluid flush that was done but not required. I appreciated the fact that Kyle was very professional and handled the situation extremely well by making things right - there was no hesitation or trying to deny or negotiate. Bottomline: work was done that was not required to the vehicle, but Kyle rectified and resolved the situation professionally and quickly. Because of this, trust has been established. The next time the CR-V needs servicing, I will be working with Kyle, who I highly recommend to anyone who has a Honda that requires maintenance or repairs.

    I had a very disappointing and unprofessional experience with this dealership and would not…read morerecommend them. I was shopping for a used Honda and from the start the process lacked transparency. I was initially given a quote sheet with no APR information and had to ask directly for the interest rate details. When financing was presented, I was pushed toward high-interest in-house options over long terms, while my pre-approved credit union financing was dismissed as "impossible," despite being an approved loan Throughout the process, I experienced repeated high-pressure sales tactics, including attempts to discourage outside financing, minimizing the value of an independent mechanic inspection, and creating false urgency by implying other buyers were actively interested in the vehicle. I was also asked to provide my mechanic's photos and documentation, which I found inappropriate. After I chose not to proceed, the dealership escalated contact attempts beyond normal customer communication, including contacting my employer using information I provided and reaching out to my manager in an attempt to get ahold of me. This was unnecessary and unprofessional. Overall, I did not feel the dealership operated with transparency, professionalism, or respect for the buyer's financing choices or boundaries.

    AutoZone Auto Parts

    AutoZone Auto Parts

    3.9
    (19 reviews)

    Personally will not come back to this branch after the rushed customer service I've gotten from…read moretheir manager, Colten. We came during noon and there was no line. This was my first time coming to this branch as I usually go to the location near my home. But today I was visiting family, and we decided to go to this AutoZone on the way to gather several things and possibly ask questions. We got assistance from Colten; right away I can tell he's busy as he was interrupted multiple times and we were left standing at the kiosk. I didn't mind this, but what got on my nerves is how he rushed the process of finding our items. After finding 3 of our items he immediately checked everything out and added me to the rewards program. No asking if we have any questions, offering to print information, if we are looking for anything else, if we want to enlarge the photos of the items found etc. After adding me to the rewards program he told me the total. I said to him, "Can we check for the other items we need before I pay?" He cancelled the transaction and asked us what else we need. By then my mood was soured because it really felt like he did not want us to be there, despite no line and no reason to rush us out. We were looking for information regarding the radiator overflow box and he nearly added it onto my cart without asking if it was even something we wanted to buy today. No asking if we have questions, see alternative options etc. We had to ask if he could print us the information and enlarge the photo. The entire time he never once smiled. Never greeted us and spoke to us in a rushed tone and deadpan expression. As I wanted to get out of there, I paid what Colten found for us and left without asking for more details. Honestly for a manager with poor customer service like that I'm not sure why he bothered to assist us if he was that busy. I would rather wait to get assisted properly with time and care by his staff than to deal with him again.

    I returned a battery after my dealership told me it was incompatible with my vehicle. I had just…read morepurchased the battery 6 months prior. Brandon ran multiple tests on the battery and explained everything patiently. All 3 tests showed the battery was in perfectly good condition. He could have brushed me off, but instead he helped me understand what was going on and treated me with genuine respect. The situation with the dealership ended up getting resolved, and when I went back to AutoZone, Brandon told me a woman came in late that night with children and needed help with a battery. Brandon gave her the one I had returned. That level of compassion and integrity is rare. Brandon didn't just help me - he helped someone else in need. Customer service like that deserves to be recognized. Thank you, Brandon, for being patient, knowledgeable, and genuinely kind.

    Interstate All Battery Center of Euless, TX

    Interstate All Battery Center of Euless, TX

    3.6
    (25 reviews)

    The store is small and well organized, with a small, but knowledgeable staff. The reason for my…read morefive start review, though, is the incredible level of personal customer service I've seen. In the store the other day, I overheard one of the employees speaking with a young girl and her parents about a Pokemon watch battery they had replaced. i guess the watch wasn't really built for long term use ( or had broken ?) , because the gentleman was explaining to the girl that they needed to replace the watch. Not only did he address her by name, he had personally researched replacements as well as the names of the Pokemon featured on the watch. The family walked away delighted, and rightfully so. I'm impressed by the small-town service this corporate company has consistently shown, and I will be back nest time I need a phone battery.

    Brought my truck in thinking it needed a new battery. They installed one and off I go. Within 5…read moreminutes the battery light illuminated on the dash and I noticed the discharge needle well into the negative range. I called them and was told this was normal with a new battery as it "learned" a new vehicle. I was told to drive it about 20 miles and all would be OK. My wife got stranded in the middle of a 4 lane highway. The truck required towing to a mechanic. Found the voltage regulator failing. They insisted that any reputable battery dealer would have checked that when installing a new battery. I called Interstate back and was told, "You didn't ask us to check the system". Not good.

    Sewell BMW of Grapevine

    Sewell BMW of Grapevine

    3.8
    (171 reviews)

    From sales to service, the service is always friendly and professional. Definitely an upscale…read moreatmosphere, meticulously maintained. Comfortable waiting areas if needed and always a loaner car offered for overnight services. Highly recommend Sewell dealerships.

    Got to give the dealer 5 stars if you are buying a new car or on warranty, but a -1 star after the…read morewarranty runs out. Took my car in for a recall and naturally they found a couple things to charge me for. They quoted me $2,400.00 for a leaking motor mount. After looking up costs, found out the typical charge to replace motor mounts is between $550.00 and $750.00. Called then back to cancel and the service advisor was adamite that I have it done at the dealership. When informed of the normal market price, she wanted me to make an offer on the service. Obviously, they inflate the cost and unless you call them out; they will rip you off all day long. At the tender age of 77, I replaced the motor mounts myself in my garage for a total cost of $75.00 in about 6 hours. No, not a factory BMW part. Why They don't last over 40k miles. Why replace one headache with another? Bet a factory trained technician with hoist, tools, n help can do the same in less than 2 hours. Not that hard. $2,400.00? The kicker is they were unaware I was planning on replacing the car, buying a new BMW on the same trip. My service experience changed that. Beware of their predatory service tactics. Denny

    Texas Toyota of Grapevine

    Texas Toyota of Grapevine

    2.1
    (732 reviews)

    Had my 4Runner serviced here and I was not impressed or blown away…read more Here are my thoughts : Pro - the service was okay (just a basic oil change) - but I was informed via text (sending me to an online form) about which "add on's" (and there were so MANY!) that I wanted to add and from the same form - I could either accept or decline each option. The reasoning behind each option was stated in the online form which helped me a lot deciphering the garage speak lingo. Except!!!! The whole place is terrible to sit and wait in. The service area desk area does not have great signage and when you do go wandering to find your tech - you have to dice with traffic coming into the service area itself as you have to cross over the other side. It would be simpler if there was a small help desk on the "waiting side". Speaking of the waiting side - pretty much ALL of the seating is worn through or could do with a deep cleaning (especially the extremely tired looking and forlorn 2 massage chairs that I wouldn't even dare to go near!) and even if that doesn't put you off - the music inside the dealership is being played at super loud night club levels!! They should really have a quiet room available for people who value their hearing! Lastly, I walked around the entire dealership several times looking at new car options as I am tinkering with getting a new car. However I was very much ignored and was not approached at all for help. Despite several other (male) customers being helped immediately. I guess I will be purchasing else where

    All around the whole experience was horrible. We were interested on a vehicle online, sent an…read moreemail and received an email back from Carlos Fuentes with instructions to ask for him upon arrival and ETA. It was Mr Fuentes day off we were told. The salesman who took care of us never introduced himself and knew nothing of the features of the car. Prices online are not what you get when you go in. Be prepared to pay couple thousand more. Any damages to the vehicle prior to purchase are passed on to the buyer. The only thing we felt good about was the finance manager who took care of us, but he screwed that up the very next day when we called with a question and he NEVER returned our call. All responses to ratings from Mary V are copy and paste, she refers to General Manger Neal Asaad with a phone# for further assistance. Don't even bother.

    Grapevine Dodge Chrysler Jeep - car_dealers - Updated July 2026

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