Made an appointment to bring in on Tuesday at 7 am. Brought in the night before and made sure the could reproduce steering issue. Told they would try to diagnose next day. On Thursday they said the hoped to get to it Friday but could they keep it for the weekend...no loaners available and a waiting list for them. Huh? That many people who have to leave their cars for days after making appointments or car shortage? Certainly a service shortage either I. Terms of too much work or too few people. Not first time it took days after making an appointment but first time it was there for days and not even diagnosed. Just saying. read more

Scheduled service on line. It was assigned to Mark Filler. Dropped it off the evening before for 7am appointment. Mark wasn't there. Received texts from Mark, must have been automated as we received no response to questions about when it would be ready. No response to voice mail either. Finally went to get the day after and they couldn't find it and no Mark Filler either. Got the service manager to locate our car. No apology, no need, we won't be back. read more

I wouldn't bother bringing your vehicle here they have the absolute worst customer service. I had to approach two different service people. The first one made it seem like a chore I even approached her. All I needed was a simple OB2 scan and read out...other places will do this free of charge. It literally takes less than 2 minutes, but both service advisors I spoke to wanted me to commit to service inspection date and $150 diagnostic fee. This is not a good way to impress customers or improve the name brand of this company. I've talked to other friends who have used this location and they're in mutual agreement this is the worst dealer to work with. Customer service is not always measured in $$, especially for something incredibly simple. read more

I would highly recommend you go to another dealer to get your vehicle serviced. Attempt to get you to buy things you don't need and other underhanded practices that give repair shops a bad rap. You have been warned! Now go find somewhere else to go. read more

Our 18 year old daughter went into the service department of Grapevine Ford to get a recalled airbag replaced. The Service agent took advantage of her and asked if she had any other concerns with the car. The agent said they'd look into it and give her a quote before doing any work. As a naive new customer to the car dealership world, she told them of a leaking roof concern, signed the paperwork, and left the car to get the airbag replaced. Once the airbag replacement was complete the service agent called our daughter and said the airbag was replaced but she should take the car to a body shop to have them look at the roof issue. Upon pickup of the car, they charged her $100 for a "diagnostic fee". Apparently doing recall work without gouging an unknowing new customer isn't an option for Grapevine Ford. read more

I received a Recall notice from Ford Corporate on my 2019 F150 for a variety of issues, so I contacted Jason Hipps, as some reviewers had recommended. I took my car in as scheduled and Jason was unavailable, so another Service Advisor processed my paper work. I was told Jason would call me and advise me of the work to be performed and when the work would be completed. Despite several calls to the Dealership, I have not received one return phone call. The Service Department is now closed, and I have no idea when my car will be ready. This Dealership is Clueless! They will sell you a car, but Good Luck after that! Worse, when I bought the F150, I also bought an extended Warranty ! read more

I bought a used truck with less than 30,000 miles on it. The day (monday 5/29) I bought the truck they told me that I was not able to bring it home and that it had to stay at the dealership so it could be serviced and that it would be ready in approximately 2-3 days (wednesday-thursday). the next day (tuesday) came and they told me they had ordered parts and that those parts would be in wednesday night so my truck would be ready by thursday or friday. thursday came and they told me my truck would be ready by friday at 5 pm. friday comes and at 2:30 pm they tell me it will not be ready until the following week because the front collision censor/module was not working. a week had gone by so now we are back at monday, they told me they had contacted the company that made the module on friday so they could have someone to come out and look at it but said that they still did not hear from the company. tuesday, i did not hear a single update. now we are at today (6/7/23) they told me that there was nothing they could do to fix the front collision since the truck is lifted and that its a "common problem" but the funny thing is, my boyfriend bought a truck from this same dealership about a month ago and his truck is on the same exact lift as mine and his censor works perfect. funny right? around 1:30 pm today they told me all my truck needed was a state inspection and a detail. they told me they had to take my truck to toyota because their inspection machine was down, after being told we would be contacted in 30 minutes we never got a response until the service department was closed 3 hours later being told that my truck was never able to get inspected. long story short, 9 going on 10 days later I am still waiting on a truck that i am being expected to pay for that has not been in my possession. i understand that things don't always go as planned but at this point its getting ridiculous, how does 2-3 days turn into 10 days? definitely take your money elsewhere. they may have a pretty vehicle that you desire but i promise another dealership will have the customer service and vehicles you are looking for. read more

Horrible dealership. Bought my 2017 F250 here and also purchased the extended warranty. On Monday my engine started smoking (73k miles) so being 6 minutes away came right to the dealership just before 8AM. I opened the hood and diesel was all over the engine compartment. The service tech took my info and said it should be repaired in 2-5 days. An employee walking by asked when was the last time I changed my fuel filter because looks like mine had "blown" The tech then stated since I had the extended warranty they would cover the rental car and repairs so good I brought it in and I was on my way. I don't know anything about engines and had no idea what the issue was. So I started looking up what could be wrong. Turns out it was the fuel filter so seemed like a simple fix, so I started wondering why it would take 2-5 days. Tuesday at 2:47PM the tech called me to let me know that it would be 2 weeks before they could even look at the truck and they only covered the rental once the repairs started so I would have to pay for it until repairs began. At 2:55PM I got an email from Grapevine Ford that truck month had started and now was a great time to get a new truck. Nice marketing tool as I wait two weeks for you to look at my truck might as well buy a new one so I don't have to pay $600 for the rental. I spent 15 minutes Tuesday night looking up how to change the fuel filter. I decided that even though not mechanically inclined I would buy one and change it myself since it required NO tools. Wednesday morning I called the dealership and said I would be there at 8:40 to pick up my truck. I arrived at 8:38, talked to the service tech, got my keys and explained I was going to change the filter myself (see picture attached). It took me 8 minutes to change it, clean up all the diesel that had sprayed and prime the filter, all the while only one person from Grapevine even walked over to me and he was a porter who brings the cars around. Sad part here is if I had pulled into the quick lube bay I could have gotten it done there and had an oil change, but unfortunately it takes 2 weeks to even look at the issue with the service department. The warranty is worthless, customer service is non existent, and even though I did go into voice my complaint and was asked if the GM could reach out to me no one did. I literally did the repair it was going to take them over 2 weeks to do half parked in the service bay and no one even questions it. Buy somewhere else and get your service elsewhere is all I can suggest. read more

HORRIBLE! Fix Or Repair Daily. These guys are absolutely horrible! NO - REPEAT - NO Customer service what so ever! Status: 2014 Ford Explorer - brought in THREE times in 6 months for various problems. Each time swore I wouldn't be back. First time - Axle issue - took more than two weeks, and NO communication. I had to constantly call. When finally done, I go to pick it up and the LOST MY KEYS! Had to wait an extra day! Second time - Transmission issue - took more than Seven Days, NO communication, I had to constantly call for updates. I go to pick it up, and they CAN'T FIND THE CAR. I waited 45 minutes before they brought it up. Got it home, rear view camera doesn't work. Third & Final - Camera and Battery issue. Booked a 7am appointment, there on time - took the car, and again by 5pm I had to call for status, to be told need another day. Next day, given diagnosis - Two year old battery, still under warranty - told need new one, but not covered under warranty. Camera went "bad" need a new one - total bill $1100! I pushed back on warranty for both, and gave the most illogical excuse I ever heard. As if I were stupid! Bob (service rep) directly was offensive (apologized later). I said don't do work, I'll come get it. I go to pick up....waited 20 minutes for them to find BOB just to hand me my keys. Spoke to Vinny, the Service Manager, he preferred to argue with me rather than try to make a bad - err, worse situation better. He further insulted my intelligence. Actually spoke DOWN to me! Horrible. Have a daughter who will be 16 in 3 months, will be in the market for a new car - NOT FROM GRAPEVINE FORD! In fact, selling Explorer, and NO LONGER A FORD CUSTOMER! A very loyal brand guy, is giving up on the brand because brand (and dealer) let him down more than once. Same on them, customers deserve better. Customer service is a lost art at Grapevine Ford!! read more

I stopped in recently and I had the nicest gentleman help me out. He answered all of my questions and actually LISTENED to me. Being a woman it's not fun dealing with car problems and this guy was honest which is hard to find. Thank you Cody Collins for helping me out. Grapevine ford I'll be back because of this gentleman. A++ read more

Jason and Blane were terrific to work with and got me a better deal than I expected. Will be back in 24 months to get my new Raptor. Definitely recommend!!! read more

I cannot express how impressed I am with Jody M. and her customer service. Every time I'm in for service or need to ask a question, she provides stellar support. This place and its staff is top notch! ALV read more

My car has been shuddering since I've gotten the vehicle, just recently I got a letter in regards to a recall. I made an appointment for a month in advance because that's all that was available, I get here and they say it could be up to a week to get my car back and they won't offer a loaner car. This place is ridiculous, if their car has a recall you should be given a loaner no matter the circumstances. read more

I decided to try this Ford location for my car's oil service and tire rotation, even though it's farther than the usual location I visit. I must point out my Service Advisor Chris Walker was very courteous and welcoming. Unfortunately, that is the only positive thing I can mention about Grapevine Ford. It took 3 hours for the The Works service package I came for to be completed. After 2 of the 3 hours of sitting in the waiting area, and having heard nothing about my car, I decided to ask only to be told it was about to go in to be serviced and would be another 45 minutes or so. Needless to say, a heads up of the wait time would have been great as in 3 hours I could've left the dealership and done many other things. Communication needs to improve. Updates and better communication with your customers, specially new ones can make a big difference. I don't believe I will be returning to this location. read more

Had to go back with my 2015 F350 after dropping $3100+ for fuel level sending unit (in tank) and fuel pump because it was leaking diesel after I filled up. After they had it 15 days, they finally found that there were a couple bolts on the sending unit that didn't get tightened. The good news is they stood behind their work and it was a no cost fix to me. The better news is, my service agent Andrew Sha**on is very, very good at his job and I'd go back again if I ever have to. Grapevine Ford......don't lose this guy! read more

If all Truck sales were this great, it would be wonderful. I was treated as a person, with respect and my needs were always listened too and met. (Truck and Finance) My sales rep Audrey was simply the BEST. Finance was simple, quick and easy. I was given a complete tour of the dealership, my vehicle and my first service has already been scheduled. Even have a date for a class coming up to learn all the features of my Sync system. I recommend them highly. read more

I wasn't satisfied with my service at this place at all. My past two experiences with Ford Grapevine service wasn't pleasant. When I dropped off my Mustang back in March for a cabin filter and oil change, they said it was replaced and I was charged for this. For months I was suffering from bad allergies and even went to an allergen specialist because it was effecting my health. I decided to try and replace it myself and noticed NO filter was ever placed back in. I was charged for something I never received and was breathing in filth because of your mechanics dishonesty. My visit today was just as awful! I asked for a cabin filet change, oil change and recall check on my Ford Explorer. When I arrived the oil sticker was not replaced and the oil percentage life still said 45%. When I asked the guys upfront he brushed it off and said "yea it's replaced" didn't even check. He just reset the button and handed me a new sticker without confirming the oil was actually change. My SUV does not run like a fresh oil change usually runs. I am pretty sure they did not replace the oil. Jason helped me out and he was kind but every time I drop off my cars I do not receive great service from your technicians and do not feel confident that they are doing the work that I am paying for! I am going to share my experiences with other review platforms because people need to be aware of your technicians bad work and dishonesty! read more

absolutely terrible experience. complete waste of time & money. disorganized service department. will never use them again!!! highly advise you do not either. read more

I brought my 2016 Ford F150 into the dealership on Monday morning, April 15, 2019, for Ford Touchscreen issues that appear to be widespread on many ford vehicles and especially with the 2016 F150. I found a solution to the problem (Replace the APIM Module) from an online forum and presented the forum comments to the service advisor (Laura) when I brought the vehicle in. The problem with my truck could have been diagnosed in 15 minutes, but was not looked at until Wednesday morning and only after I told the service advisor that I found another Ford dealership that would look at my truck at 11 am today, and the service department went from they won't be able to look at it until Thursday to, they are pulling it into the service bay right now. Thirty minutes later I'm told it was the APIM Module and they ordered the part. I brought my vehicle back to the service department on Wednesday April 24, 2019 to have the APIM Module replaced. It fixed all the problems except for the Sirius XM reception problems I had also been experiencing. I called the service department back the same day around 5 pm and left Laura a message about the problem. I called back on Friday, April 26, 2019, since I had not heard back from Laura and talked to another service advisor that said he would have Laura contact me and if she didn't he would follow up and take care of me. I talked to Laura later that morning and she said she would look into it and call me back. I assumed that same day, but I didn't hear back from her. I called her on Saturday and got the same from her and she said she would call me back that day. Once again she didn't call back! I called Monday around 10 am and talked to Laura. Once again she said she would look into and call me back. Once again I have not heard from her. The problem is still not resolved. I'm not sure where I'm going to take my truck, because it seems like all the Ford dealerships around this area have horrible service departments and it looks like in many cases this bad service has been going on for a long time. Now I wish I hadn't bought a Ford product. read more

Nothing is more frustrating than making an appointment, taking a day off work, and then being ignored when i arrive on time. Appointment on friday at 11 am to check on a couple of recalls, i show up 10 minutes early, only vehicle in the service line and the bay mostly empty. As i wait at least 10 service folks walk past my vehicle and stare at me like i have a huge purple penis growing out of my forehead, one dude is eating a sandwich and glares at me like he wants to fight. Not wanting to waste my whole day since im not getting paid, i go inside...and am promptly ignored. The funny thing is that normally my wife takes my truck in since her previous job was more flexible, and she loves it because all of the dudes trip over each other to try to hit on her. Had i been late they wouldn't have seen me. I wish i could take the vehicles we purchased from them back, im boycotting and i will make sure all of my associates do the same. read more

Went in for an oil change on my wife's 2015 Ford Edge. Alfredo checked us in. He was polite and thorough. We went to lunch and when we returned her car was washed and ready! I ended up getting my 2015 F250 oil change as well. Thank you Alfredo for your help! read more

Date line 5/22/2020 I called about a 2016 CPO Ford Escape that Grapevine Ford had advertised. Was contacted immediately and they went through their spill about how if I would fill out a credit app they would come of the price $500 even though I had told them is was a cash deal. Was told they are not a front of house dealership and did not do cash discounts. Now I was quoted $18,800+- for the car they had advertised for $16500. I asked for an explanation and the oh so smart salesman said it included some anti theft gimmick that was $500 plus and an extra key that was $500 plus because there was only one with the car, also ttl for Oklahoma that he said was required by them to include at 4 1/2 %, which I knew was a lie. There was still $700 dollars difference in their so called out the door price, come to find out he had also tried to include dealer finance fees or some other nonsense. Finally he says $16,183.33 which I agreed to and made sure it would include a 2nd key which magically appeared while on the phone. He said "i have it right here in my hand." So, reluctantly, I agree to drive down the next morning and meet at 9 am and if everything checks out would make the deal. I should have known better! Get there and drive the car which was advertised as having lane assist and the brake assist and back up alarms all features that I wanted for my daughter. Thought it was me and that I had not activated features so, when I returned to dealer and asked how to activate. He gets in and fumbles around not saying anything except let me printout the window sticker and he took off to his office, brought it back and started off on how rare this gem of a car was to have traction control?!? I asked again about the lane assist and other safety features. He says oh, this car does not have those features, they are only available on 2020 models! I said your internet ad states that it does, so he tells me, "Well I dont write those ads." Then totally exasperated I walk out as he is saying "We have 2020's." Wow, what a piece of work, I am stunned that dealerships like this exist and this was my first and last experience with Grapevine Ford. I have always bought from Huffines in Corinth Classic in Sherman and always treated with respect and make transparent deals. Oh, and he also said they have the lowest priced dealer ad ons in the metroplex, bragging rights??? Part of the double talk I have left out for times sake that were just as bogus as the rest. Anyway, buyer beware as they always say! Not going to mention the assistant sales managers name, but you know who you are, I was not your sucker customer of the day. Buyer's please know what you are getting into on these deals, always ask for a full disclosure of fees and there close to 100% profit add ons are a hoax. The absolute worst part of this is they have these huge floor displays of the 10 rules of ethics, yeah right! By the way, those $500 keys are usually around $200 retail at honest dealerships and can be had all day online for $100. Truth in advertising complaint needs to be filed. read more

Ridiculous service department, want us to leave our expedition there for 2-3 days for them to look at it. I offered to make an appointment and bring it back in 3 days. They said they don't take appointments. I need a car to get to work and leaving it there for that amount of time just waiting in queue is not acceptable. They had an opportunity for my business but lost it. If they keep up at this pace they won't have to worry about being so busy..... read more

Bob is the best, always ready and willing to help out. He goes above and beyond and I always have the best experience at Grapevine Ford.

We've been taking our Ford vehicles to Daren Hayden at Grapevine Ford for many years. From oil changes to warranty repairs, Daren has always provided exceptional customer service, along with a professional attitude and personal care. We refer our Ford family and friends to Daren and recommend that you contact/visit him for all of your Ford service needs. read more

We have been customers of Grapevine Ford since 2003. We own 3 Ford vehicles and have been extremely satisfied with the service department. We have worked almost exclusively with Daren Hayden for at least 8 years. He has always gone above and beyond and is very honest and trustworthy, which can be difficult to find these days. We would highly recommend Grapevine Ford and Daren for any service needs. read more

Grapevine Ford has the best service in DFW. The service that is provided by Daren Hayden really makes you feel like family. I highly recommend seeing Daren at Grapevine Ford for all your service needs. Thank you Grapevine Ford for providing 5 Star customer zervice. read more

Not very impressed, it took a service tech to let the service advisor know we were here for service after waiting for a long time. The Mustang Cafe not any better, took my order wrong then when correcting it they gave me a watered version of what I ordered. I would recommend staying away. read more

This service department runs on fear tactics when a woman walks into it. I drove five hours from Lubbock Texas to Grapevine on Thursday, September 12. When I hit Roanoke, there was a vibration and wobbling in the steering. I called the service department and they said that they would have an advisor call me back I never received that call. I arrived on Friday at 7 AM and explained when the steering wheel would vibrate as well as when it was better and when it was worse. They called me on Friday at 2 o'clock telling me that my rotors were warped my brakes need to be replaced my shocks were leaking that I needed tires and a front end alignment and if I agreed to them performing all of these tasks it was going to be $4300. The car was not ready for pick up on Friday at 3:30 PM because it was still on the lift and they wanted to give me my complementary car wash. I arrived at the dealership on Saturday at 9:30 AM and Eddie the service advisor just handed me my paperwork and my car keys. Upon paying for the diagnostic of $149, I had to track down a porter to locate my car. Eddie said my car would be fine to drive home. Upon arriving home the rotors and brake pads were changed. The rotors were not warped and the brake pads had about 20k of meat left on them. I decided on Monday to take my car to my local dealership and upon its arrival pulling into the service bay a power steering fault was displayed on my dashboard. Grapevine Ford did nothing to track down or chase down the steering wheel vibration and wobble. My advice to you is if you are in the Grapevine area, AVOID this dealership! My daughter lives there and takes her car to Lewisville Ford for dealer related items. I am going to contact my bank and try to recoup my $149 diagnostic charge, as other Yelp reviewers have said they got nowhere with Vinnie the service manager. read more

Went in for an oil change and tire rotation and i left with a broken cigar lighter receptacle. Didn't notice until the next day, the even left the small broken piece in my cup holder read more

So I was in the market for a newish car. I had a check in my hand for a used car and the deal fell through at the last minute. Thank god it did because that lead me to the great deals to be had on a NEW Car at Grapevine Ford. I was placed with Richard Ford and he made the process quick and painless. The car buying experience at Grapevine Ford is good one to be sure. Richard accepted my position up front, I explained that I didn't have time for nonsense, and I knew what I wanted. He was straight to the point, and he worked hard to get me the deal he said he would. He has even been available via text for follow up questions and guidance about my new car purchase. This really gives a feel of personal attention and customer appreciation. When the time comes for me to purchase another vehicle I will definitely return to Grapevine Ford. If you come here to shop, ask for Richard, you will be glad you did. read more

Stopped by for a basic service on my F150 and a gentleman by the name of Eddie Sauceda helped me out in a time when I really needed it. I have known This gentleman for years and he is always honest and the extra miles out here to get his service is worth the drive. I even throw him something extra, because This man isn't getting paid enough for his service to the community. It is nice knowing I have someone I can really trust. I would recommend him to your friends, your wife, your family, and even your kids. Thank you very much Eddie for all of your years of hard work. I look forward to seeing you on my next schedule Service. read more

If it were possible to give less than one star, I would. One star is way too generous of a rating for this service department. Absolutely, positively the worst service of all time. If you have any other choice in this entire world take your car there. As if terrible service isn't enough to warrant this review, their prices are. read more

Not a good service/business model for "professional service". Appt for 7:30 AM on a Tuesday. Took car in on Monday late AM to leave for Tuesday Appt. Grapevine Ford did not look at car until Wednesday afternoon. Windshield washer delay switch and problem with Navigation. Did not order part until Thursday. Began work on car Friday PM. Said car would be ready by 5:00 Friday. Service apologized and explained more than once they were 3 days behind. THREE DAYS BEHIND ... THEY TAKE Appts yet they know they are 3 days behind. They have a policy that says they will call you between 2 and 3 o'clock each day. That means don't call us about your car because we not working on it ... 'cause we 3 Days Behind. When you buy a car you always consider service. Go someplace with good service. We will never buy another Ford from Grapevine Ford. Free car wash ain't no reason to settle for "bad service model". How do they stay in business? read more

Just moved to the area and the IDENTICAL service was $100 more than another Ford dealership. After they started, I was informed that there was a $75 shop charge that was added (Plus $1500 "suggested" repairs on top of the one that was actually needed). I think the service guys work on commission like the sales ones. read more

I was very frustrated today. When I bought my new F150, I also bought a maintenance contract. Today I had the routine maintenance done; however, they did not vacuum or wash the vehicle. They agreed to do this verbally when I bought the service/maintenance contract. When I questioned them today, I was told that vacuuming would cause a backlog. Since they cut a corner on this service, I will most definitely cut them off from all my future business. I understand that the service contract can be honored at other Ford Dealerships. read more

Horrible place to buy a car, the whole sales team will say and do anything to get you to sign with them. They over charge for gap and the rest of the stuff that comes with a new car or truck. Review your purchase price before you buy because they will add money on top of your purchase. Question every dollar because they're not out to help you just get your money. Worst car buying experience ever. 6 thumbs down read more

DO NOT get vehicle serviced here - we have taken two vehicles here for service. I will never do business with Grapevine Ford again. I was repeatedly lied to about the status of our vehicles and they are notorious for suggesting services to your vehicle that are not needed. I had my vehicle looked at by a Ford Master Mechanic (20+ years) who told me what I needed done to my vehicle. Grapevine Ford suggested $1400 of additional items that were not needed (to fix or prevent mechanical issues). Additionally, they took 2 weeks to fix something that should have taken 8 hours. I was repeatedly lied to regarding the status of my vehicle (which I proved to them). While my issue was covered under warranty, wanted to see proof of every oil change I had completed because they claimed their was "sludge" in my engine. Once again, I verified with a Ford Master Mechanic (at another dealer) that this was not true. Lastly, I did inquire about a service I was interested in getting done on my vehicle. They quoted me $640. This same service is $400 cheaper at another dealer. I escalated my issue but my request to speak to the GM (Chaz Garret) was met with multiple Directors doing everything they could to avoid Chaz learning of my situation. I was told that Chaz was made aware of my situation. This added insult to injury. Had he truly been made aware of my issue, I am certain he would have reached out to me. Lastly, when you pick up your vehicle, they will give you a list of recommended (ie. recommended so they make money....not necessarily recommended to help your vehicle) overpriced services. I verified with two other dealers that the majority of these services are nothing more than "snake oil". Avoid this place like the read more

First Impressions are lasting! Made an appointment last week for oil change and coolant system slow leak. The vehicle belongs to a supposed valued fleet customer and I was dropping it off for the first time myself. At drop off it took 3 techs to get to the right person and am then told that it will be 3 to 4 days before the coolant system can be looked at. What was the purpose of making the appointment in advance? The tech convinces me to leave it for the oil change and then the keystone circus begins. After being bypassed by the first shuttle driver, despite being the second name on the list, waiting for more than an hour, 2 more drivers and 3 more vehicles later I decided to pull the vehicle and drive to work. My time and my company's business were clearly not valued. read more

I bought a 2015 F250 Powerstroke 4X4. My first service advisor John Goddard would make you feel that you were a burden then he was rude to my assistant. I then moved to Darren Hayden, nice guy but good luck getting him to answer his cell or desk phone. I also left the service manager a message just trying to find out the status of my vehicle..no return call. You would think the service manager would at lest call you back. I also own a Mercedes and WOW Park Place blows Grapevine Ford service away, not even close. read more