This review is for the DAY PASS, we did not stay over night. We came here for Labor day weekend and…read moreenjoyed their facilities for the day (2 pools, jacuzzi, beach access, bar, restaurant) We had a fabulous time! Staff was super friend, facility was clean overall (beach was a little sluggish but there had also been storms all week so its something they cant really control). When we arrived, we got a tour of the facilities and were each given a towel. We also took one of their kayaks for a ride (complimentary) which i appreciated! Overall, I would definitely recomend spending the day here with their day pass through Resort Pass or any other platform they offer their services in, its a decent price and the facilties are great!

DO NOT STAY HERE!!! What a terrible experience. Right when you get out of your car to check in, you…read morewill smell dead carcass and think there are dead animals around you - it will actually be decomposing seaweed riddled with trash. As many of us do, we will look at the reviews and see it's highly rated only to realize that all the fake/paid 5/5 reviews are distorting the rest of the real ones that will discuss the truth of what you'll get with this stay. You will go to the manager to discuss this putrid smell and attempt to get a refund since you not only can't sleep through the disgust, the beach that you mainly booked for, is completely not usable. The manager will regurgitate a scripted response as she has done many times because there's obviously been a substantial amount of complaints regarding the lack of usability of the beach. It is as follows: - We have a live camera that shows the quality of the beach - I scream from everywhere regarding the sargasm - just check the website - No refunds. I'll credit your stay but you should have known the risks if you just look at the website. - We clean the beach daily. - It will be better when there is high tide. It's just low tide right now. - This all came in last night. All of that are completely erroneous. They have no live camera or mention of built up sargasm/seaweed on their website, and with the ample amounts of trash and literal decomposing seaweed, it is very telling that there is no daily clean up. There is a camera of the patio and far off ocean that conveniently does not display the shoreline but that's a separate Florida website that displays several hotels with the conditions of the property. Again, this camera also does not transparently show the shoreline where tons of sargasm built up is displayed. As a business owner, I understand that company culture starts at the top. A manager who repeatedly makes dishonest claims and responds defensively rather than with understanding reflects a culture established by ownership--one that prioritizes denying refunds over treating customers fairly. That approach may protect a single payment, but it will ultimately cost the business far more in trust and reputation. As more customers share honest experiences like mine, those reviews will speak louder than the questionable stream of perfect five-star ratings, and potential guests will know to stay elsewhere. So, now you have booked to stay here and you are told no refunds - what to do? 1 - document everything (be very honest and show exactly what you got - the truth is on your side). 2 - forget them giving you a refund or Expedia or wherever you booked because they will not try to help you at all. Instead, go to your credit card company and dispute it with them letting them know that literally you are not getting what you paid for. You probably were like us and wanted to use the beach and the beach is not only unusable and gross - it is hazardous. 3 - leave immediately (we left after 1.5 hours) and stayed at another hotel. Why put yourself through torture and pay for a terrible experience? I'm telling you, your stay will get so much better elsewhere. We personally booked at the Hyatt Vacation Homes for less money in Key West and had a FABULOUS time once there. 4 - Again, document all the issues you see in the hotel and follow up with your credit card customer service team. Also, contact the Florida health code and other departments (elevator, hotel ratings, BBB, etc.), so they at least meet minimal standards for operating a hotel. I can't emphasize this enough - DO NOT STAY HERE. You will be miserable. It's gross, dirty, and they have terrible customer service. Save yourself the headache. It is as it smells - like a piece of decomposing sargasm.

If you're looking for a beautiful place to relax in the Florida Keys, Tranquility Bay is definitely…read moreworth considering. The rooms and bathrooms are surprisingly spacious, with multiple room configurations available. Many of the suites could easily accommodate a family of four or five. We weren't traveling as a family, though we were there for a romantic getaway, and it was the perfect setting for that as well. The property has three pools, giving everyone options. There's a huge main pool, a nice-sized adults-only pool (which was a bit of a walk from our room, but we still spent most of our pool time there), and a smaller pool right outside our room that we absolutely loved. We visited during one of the hottest weeks of the year, so the smaller pool felt more like a warm bath than a refreshing swim...but that's Florida in July! One nice features was the protected swimming area in the ocean. It was such a fun place to cool off, float, and enjoy the beautiful water. The tiki bar overlooking the ocean is gorgeous and has the perfect island vibe. There's also a small restaurant on the property that opens for dinner after 5:00 p.m., but pretty $$$ One unexpected bonus was the amazing Cuban restaurant directly across the street. We ate there several times during our stay (I'll be writing a separate review because it deserves one!). Another great attraction is the Turtle Hospital, which is literally next door. It's an inspiring place to visit and made it easy to enjoy an educational outing before heading back to relax at the resort. A few things to know before you go: * Pool service is available, but if you're expecting quick cabana-style service, be prepared to wait. * There is one small fitness center, and it's also where the ice machine is located. We were lucky because our room was nearby. * If you use a lot of ice, consider bringing a cooler and extra ice with you. Most rooms have refrigerators, but not all include a freezer, as an example ours did not. But lucked out on location *room 107 What truly set Tranquility Bay apart, however, was the staff. During a small medical issue I experienced, their response went far beyond simply following protocol. They were there immediately, but what impressed us even more was the genuine concern they showed afterward. There's a difference between employees who are simply protecting the company and those who truly care about their guests as people. The team at Tranquility Bay showed us they genuinely care, and we'll never forget that kindness. We also had an issue with my husband's motorcycle, and Jose was there right away to help. His willingness to jump in without hesitation is another example of the outstanding customer service we experienced throughout our stay. Beautiful property, spacious accommodations, relaxing pools, stunning ocean views, and a staff that treats you like family, that combination is what makes Tranquility Bay a place we'd happily recommend. Whether you're planning a family vacation or a romantic escape, we wouldn't hesitate to stay here again.

Stayed Beachfront Villa in May. Approx. $980/Night Nice…read moreBalcony access to the beach directly. Hotel Structure was attached 2 story townhouse style. Pros: Close to Key West Very quiet & private beach. Relaxing. Clean room and well-maintained landscaping Cons: #1 No alcohol on the beach. Tiki bar was closed. #2 Man Made Tiny White Sand Beach #3 Balcony should have the divider to maintain the privacy. #4 Small windows next to the entrance door should be etched or blocked otherwise, people can see inside especially at night.

We loved this resort! The staff were all very friendly and accommodating. Chrissy was a server in…read morethe pool area was incredible. So nice and had great recommendations. Try the crème brûlée oatmeal, yum! Clean accommodations, great food, boat rental on property for snorkeling and sunset cruise. Only 50 minutes to Key West. We will be back!

Great hotel! Rooms are spacious and super clean! Great helpful staff. Prime location…read more Pool area is amazing with great views! Breakfast was excellent with lots of good choices.

June 11 - Arrival, Villa 7083 Upon entering our original…read morevilla, it was immediately obvious that the unit had not been properly cleaned or maintained. Among the issues we encountered: Cockroaches running on the walls Large dark brown stains throughout the carpets, including significant stains in the master bedroom and on the staircase Cracked tile on the flooring and carpet that clearly hadn't been vacuumed Dirty men's socks left behind in the closet of one of the bedrooms A strong mildew odor throughout the villa Water-damaged furniture in the master bedroom that appeared to be rotting from prolonged moisture exposure. I immediately reported the issues to the front desk. What was equally disappointing was the response. The manager on duty never came out to speak with me personally. Instead, the front desk employee repeatedly walked to the back to consult with management and returned to tell me there was nothing that could be done because the resort was sold out. As a result, my family was forced to spend the night in a villa that should never have been assigned to guests in the first place. I have photographs and video documenting every issue described above. June 12 - Second Villa, Same Problems 7086 The next day, we moved four adults, two children, luggage, and approximately $450 worth of groceries into Villa 7086. Shortly after settling in, we discovered the air conditioning was not functioning properly. Maintenance responded and measured the villa at 78 degrees. The temperature later climbed to 84 degrees. We were told management would be notified and the issue addressed. That never happened. On top of that my son had bugs crawling all over his bed. Comes to find out they were termites! Not, one or two but dozens - in the pillow cases, sheets, etc. The only reason this issue ultimately received attention was because later that day the Director of Engineering Danielle happened to ask how our stay was going while I was in the gift shop. Once she heard what had occurred, she immediately stepped in and began working to resolve the situation. Danielle deserves recognition because she was one of the ONLY employees during our stay who demonstrated urgency, professionalism, and a genuine concern for guest satisfaction. Later that day, Danielle arranged for us to move yet again--this time into two connecting rooms in the main hotel while also securing a third room for my brother and his girlfriend. When I asked what we should do with the groceries and supplies, she advised us to leave them in the villa and stated that the villa would be taken out of service until the air conditioning could be repaired. At that point, we had spent a significant portion of our vacation packing, unpacking, relocating belongings, coordinating food storage, and dealing with issues. June 13 - More Service Failures The next morning I took my daughter to breakfast at the café. We sat for approximately 10-15 minutes while multiple employees stood nearby talking among themselves. No one greeted us. No one acknowledged us. No one offered menus. No one checked on us. Employees walked by our table repeatedly and even cleared nearby tables while completely ignoring us. Eventually, I got up and left. A female staff member who was cleaning a nearby table noticed me leaving and hurried over to ask me to stay, but by that point we had already waited far too long without any service. I am confident this entire interaction would be visible on the café's surveillance footage. The café provided some of the worst service we experienced during our stay. The staff the works there barely speaks English and had zero sense of urgency to serve guests. Additional Concerns I also learned that my brother was repeatedly approached by staff members in the room that Danielle had assigned to him and questioned about him, receiving knocks on his door multiple days during the trip even when the Do Not Disturb sign was displayed. While I understand security procedures, repeatedly questioning a registered guest made him feel uncomfortable and unwelcome. What was especially troubling was that a male staff member knocked on his door and asked, "Are you supposed to even be in this room?" That type of interaction is completely inappropriate. Treating a paying guest. Treating a paying guest as though they don't belong there are accusing them of basically being a squatter was embarrassing, disrespectful, and is 100% classified as harassment vs. hospitality. Perhaps the most disappointing part of this experience is that Danielle informed me that the GM Bob L. would be contacting me directly to set up a in person meeting regarding the issues we experienced. When that didn't happen she said he would call me- he never did. When that didn't happen I emailed him 3x and never got a response.

Great Stay With Some Service & Logistics Gaps…read more Overall, we had a genuinely great experience as first-time visitors traveling without kids but with service animals. The property shines in many areas, especially if you're looking for a relaxing resort atmosphere with beautiful water views, pet-friendly accommodations, and a fun, laid-back vibe. That said, there were a few frustrating misses that held this back from being a 5-star stay. THE GOOD * Beautiful beach & lagoon area - Easily one of the highlights of the property. Relaxing, scenic, and fun overall. * Salt + Ash is a must - Exceptional food and one of the best dining experiences on property. The wine selection was top-notch and the beef tenderloin was outstanding. Easily our favorite restaurant. * Incredible staff throughout the resort - Bell staff, valet, oceanfront servers, housekeeping crew, and pool staff were consistently kind, personable, and welcoming. * Staff who go above and beyond - Huge shoutout to Joshua, who helped us secure chairs near the adult pool, and Danielle, who took time to chat, swap stories, and made us feel genuinely welcome. Hospitality like that sticks with you. * Captain's Suite is worth the upgrade - Strongly recommend spending the extra money if budget allows. The added space made the trip: dining area, living room, fridge, two toilets, large balcony, and beautiful water views overlooking the pool and lagoon. It elevated the experience tremendously. * Extremely pet & service animal friendly - This place deserves serious praise here. Few resorts feel this comfortable and accommodating for travelers with animals. Staff were respectful, welcoming, and there were no awkward restrictions or friction. If you travel with pets or service animals, this property stands out. * Tiki Grill - Great atmosphere for drinks and relaxing. Perfect for unwinding poolside. * 20% off dining on property helped offset costs - Appreciated perk considering resort pricing. THE NOT-SO-GOOD * Front desk communication & housekeeping logistics need work - This was our biggest frustration. We stayed in a Captain's Suite and requested both a room cleaning and balcony cleaning (bird droppings had accumulated on the balcony) around 10 AM. The front desk wrote down our room number and assured us it would be taken care of. When we returned around 3:30 PM, neither had been done. By after 4:30 PM, the room had finally been cleaned, but the balcony still hadn't been addressed. When you pay extra for a premium room and oceanfront balcony experience, this feels disappointing. There also seems to be a mild pigeon issue, and balcony maintenance should really be part of a regular checklist. Some simple bird deterrents or more proactive cleaning would go a long way. * Concierge/text support didn't materialize - We were told we'd receive a concierge-style welcome text shortly after check-in for support/questions. Unfortunately, we never received it. To make matters worse, the room phones didn't work, meaning concerns had to be addressed in person while waiting in the front desk line. * Food quality was inconsistent - Salt + Ash was phenomenal, but not every dining experience matched that standard. Tiki Grill: Great drinks and atmosphere, but the food was forgettable, under-seasoned, and not something we'd order again. Fine in a pinch. Angler & Ale: Beautiful waterfront views and exceptional staff, but the food leaned heavily fried and felt more like average bar food than resort dining. Fish and chips were disappointing. Oddly enough, the banana split ended up redeeming the meal. * Convenience store prices were shocking - Convenient? Yes. Affordable? Not even close. A few sodas and snacks escalated to $60+ surprisingly fast. I expected a slightly easier option versus restaurant pricing, but the markup felt extreme. * Parking costs add up - Valet runs about $40/day and self-parking is roughly half, but expect around a 10-minute walk with luggage, making valet feel almost mandatory. FINAL THOUGHTS Despite some communication breakdowns and uneven food experiences, we truly enjoyed our stay. The Captain's Suite, peaceful balcony views, fire pit at night, lagoon, beach access, pickleball, and pet-friendly atmosphere made for memorable moments. My advice: upgrade to the Captain's Suite, eat at Salt + Ash (seriously, get the beef tenderloin), enjoy the tiki drinks, walk the grounds, soak in the sun, and be selective about food choices elsewhere. Use the convenience store sparingly. Fix the housekeeping/communication gaps, improve how guests can raise concerns without standing in line, and clean those balconies consistently--and this place could easily become a 5-star destination.

I was very hesitant to book this ResortPass for 4th of July because it was significantly less than…read moreother resorts in the Islamorada area about 50 miles north, but the Cabana at Isla Bella exceeded my expectations. All the staff were extremely nice and attentive The only negative I could say was that the reception/lobby building was a little hard to find, but it wasn't that bad. After checking in, everything else was great. We booked a cabana in the main pool which was large enough that we weren't really splashed or annoyed by little kids, and there were a lot there considering it was 4th of July weekend. The other pools were also nice, and just plain rectangular pools with lounge chairs around. They also have an over 21 pool which was pretty private and was great for an alternative to the large pool if the kids had been an issue. The resort has the nicest hotel store I've ever seen and they make fresh salads and sandwiches and had pastries and coffee and gelato along with other resort wear and items you may have forgotten. In that building you can book kayaks, padddle boards, jet skis, fishing etc. We wanted to do paddle boarding but the oars had melted from the heat, so we kayaked and melted ourselves from the heat but it was great and reasonably priced. There is beach access as well and the staff did a great job of cleaning the seaweed from the beach, however, the water was too warm to enjoy. Luckily the pools were perfect temps. Food and drinks were good, not crazy prices for a resort on July 4th. They had live music that was great and in multiple locations. Overall, we are 100% coming back for a day pass and will likely book a weekend at the hotel in the future.

The resort and property itself are absolutely beautiful, and the rooms are spacious and…read morecomfortable. From the moment we arrived, the welcome was spectacular. The welcome champagne was such a nice touch, and we loved that they provided reusable water bottles to use throughout the resort, with filtered water stations available to refill them. It immediately gave the stay a thoughtful, elevated feel. We booked through Amex, which included a $60 daily breakfast credit and a $100 amenity credit. Those perks were definitely helpful, especially with the $30 daily parking charge and additional resort fees. The property has plenty of pools, lounge areas, and beach seating, and we never had trouble finding a place to relax during our stay. They also have a great little market on property, which ended up being one of our favorite spots for food. They have coffee, quick bites, treats, snacks, and a really nice selection of gifts and resort swag. We actually preferred grabbing food here over some of the other dining options. The spa is small but beautiful, peaceful, and very relaxing. There's a steam room and relaxation room, and it was a great addition to our stay. Unfortunately, where the resort fell short for us was the service. It seemed like some areas were either understaffed or certain staff members simply weren't the right fit for a hospitality-focused property. That said, there were a handful of bartenders who were fantastic, attentive, and really stood out. On our first day, we had lunch at the beach bar and sat directly at the bar. The service was quick, friendly, and attentive, so we were excited to return that evening and have dinner on the beach nearby. Unfortunately, the experience was completely different. The server working the beach area repeatedly passed our table without acknowledging us while continuing to serve the tables surrounding us. We eventually had to place our order directly at the bar. Even the bartender told us someone would come over to assist us at the beach, but when the server finally approached, she visibly rolled her eyes. It made us feel unwelcome and was especially disappointing because we were there celebrating our friend's bachelorette weekend. For a special occasion, we were hoping the service would add to the experience rather than take away from it. Overall, this is truly a beautiful Keys gem. The property itself, the thoughtful welcome, spacious rooms, pools, market, and spa were all highlights, and there were definitely parts of our stay that we loved. It's just unfortunate that inconsistent service took away from what otherwise could have been an amazing experience. We would consider returning, but when it comes to food and drinks, we'd stick to the market or sit directly at the bar, where we had a much better experience.

6/2023- Great family vacation! The hotel is so quite and relaxing. The beach was beautiful. My…read morehusband enjoyed standing in the water and flying his kite, and fishing with daughter. My son and I relaxed beachside and floated in the pool.

This is one of those cases where you just want the place to be better. The grounds are well-kept,…read moreincluding the pool, gardens and small beach. Staff is helpful. The units, though, are dismal. The furniture, carpeting and curtains are old and dingy, with dark green carpeting and burgundy curtains and furniture. Because of visibility from one unit into the others, you feel compelled to keep the curtains drawn for privacy, which makes rooms feel very dark. The units have a unique configuration. You walk upstairs to the kitchen and wrap-around porch level, then upstairs again via a spiral staircase to bedrooms, bathrooms and the sitting area. This was not a problem for us, but the group next door included a woman who'd just had foot surgery and she was struggling getting in and out of the unit. You will also need to be able to carry your suitcase up two flights of stairs. Our unit had an updated kitchen, but bathrooms really need updating as well. They are tiny and sad, with shelving and cabinets made of particle board. Location is fine, though you have to drive down a rather industrial road to get to the property. But that hodgepodge seems kind of indicative of the Keys.

Where to begin! The check in was smooth and the desk attendant very friendly. The room was very…read moreclean and so comfortable. The resort has two pools overlooking the ocean. Unfortunately, it was too cold for us to swim because of a very unusual cold front the keys haven't experienced in 15 years. The pools are heated, but we found the hot tub more enjoyable. The beach is private and beautiful. Very well maintained and rocks picked up every day. The restaurant on site was very convenient and live music played daily. They even have a grill with utensils that we utilized. I can't say enough good things about this resort. We absolutely loved it and had a wonderful time. I hope someday to be able to visit again!

Excellent underrated spot with pool and ocean access. Walk next door for food and drinks…read more Reasonable priced in a quiet area. We elected to go with the street view king vs ocean view to save a little and we are happy with the choice since there is no patio. We were able to hang at the beach bar and have lunch with some live music and then lounge at the pool. Great day. Room is comfortable and just what we needed as our get away.

Our hotel stay was perfect. Clean comfortable rooms, staff was welcoming, friendly and…read moreprofessional. But I have to call out the restaurant. The food was excellent, as good if not better than 99% of the restaurants we've dined at (we're including Atlanta and New York) The servers were clearly well trained . We had several meals at the hotel and no matter what time of day, the meal was excellent. Thank you for making our mini vacation perfect!

Loved this resort! Best part is you have access to 2. Both…read morehave pools with bar and ocean views. Music never stops and neither does the relaxing fun. Check in was easy (they even got us in early). Rooms were nice, sheets were clean, room was stocked and cool. Fridge in every room and all toiletries available. We jumped from pool to pool and when needed relaxation went over to the private beach area. The weather was sunny and windy. It was the perfect combination of a nap on there numerous provided hammocks. There's always some festivity going on to choose from but we went our own route. Happy hour is available even on the weekends and make sure to grab some bites. There are a couple of fast food places around just in case and local restaurants but all you really need is here at the resort. Our days were filled with ocean breezes, cold cocktails, naps by the sea, and the perfect sunsets. Also available were spa services and gym. Take advantage of it all!

Clean and large breakfast selection. No issues with our stay. They offer laundry too!…read more Mr Li helped us check in and was super friendly and kind. Really enjoyed our stay

I very much enjoyed my 3-night stay at this hotel…read more Compared to other Hampton Inns I have stayed at, this one had the most spacious room. It even had a wet bar with an extra sink and an outdoor patio area with a couple of chairs and a small table. There was also a larger-than-average fridge, microwave, and safe. Possibly my favorite thing about Hampton Inns is the included breakfast. It's so convenient to have a wide selection of foods available to start your day. There's always some meat (typically sausage patties or bacon), eggs (typically scrambled or frittatas), and breakfast potatoes; oatmeal, yogurt, and some toppings; cereal (frosted flakes, cheerios, and I forget the last one) and milk; bagels, bread, and toppings (cream cheese, butter, jam, etc.); fruit (typically bananas and apples); waffle batters (vanilla and a rotating flavor like blueberry or banana) and an iron; juice (typically OJ and apple or POG); and I'm probably missing other things. There is ice, hot and cold water, tea, and coffee available 24/7. Other amenities include a pool, tiki bar that serves drinks and food in the pool area, room service, a decent gym, and a little dock where iguanas like to hang out throughout the day. Service was excellent. Parking is $10/night with in and out privileges and there are plenty of stalls. And because of the layout of the hotel which only has 2 levels of rooms, you may be able to park right outside your room's patio door.

We stayed at this resort while exploring all the way down to Key West, and it was very convenient…read more It's a small, one-level property, which we liked. The rooms were spacious, clean, and reasonably priced. There's a small area for sunbathing, but it's not really suitable for swimming. The location is great--close to Walgreens and several restaurants. The only downside was that the sign was hard to see when driving back at night, and the entrance is a narrow driveway that fits only one car at a time. Overall, a good and comfortable stay.

Great motel with lots of stuff to do if you have kids. Clean rooms and well appointed. Bigger…read moretowels would be a bonus. On Route 1, so pretty much everything in Marathon is a 5 min drive