These guys that work there are so friendly and conversational, it makes me happy to have this shop…read morenear me. Great individual cigar selection but pre-packs of the good cigars sell out fast and don't get often replaced. I bring all of my empty cigar boxes into them to resell. Place is awesome overall. Keep it up

If the goal was to make customers feel as unwelcome as possible, then congratulations-mission…read moreaccomplished. The girl closing your store last night (6/29) acted like we had interrupted the most important event of her life by walking into the store. Every question was met with attitude, and apparently actually looking at merchandise before buying it is strictly prohibited. When we asked if this specific nectar collector held water, she smirked and said "Um, no, I wouldn't do that," in a deceptive manner. Perhaps she simply lacks knowledge about the products you sell, but I was almost certain that it was specifically designed to hold water. The highlight of the experience was when my friend tried to get a better look at it by reaching out to touch it, and she literally smacked his hand away and yelled, "You can't touch the merchandise!" | honestly couldn't tell if we were shopping at a smoke shop or attempting a museum robbery. We're local customers who wanted to support a neighborhood business. Instead, we left feeling like suspects in a criminal investigation. Amazingly, we still spent money there. Rest assured, it'll probably won't happen again. I do love this nectar collector though!!

Had exactly what I wanted! friendly staff! Love this closer location. Found my new vape shop!read more

I am not a regular vaper. I happened into this store kind of by accident. I'd gone to the…read moredispensary & accidently bought cartridges instead of all-in-one vapes. I didn't have a vape to put them into. So I went into The Vape Lab incredibly confused, with cartridges in hand, asking what I needed. I told the young man in the store what happened & showed him the cartridges. He immediately showed me my options & explained which he'd choose & why. He did all this without making me feel old or dumb! I truly appreciate that! I'll definitely be recommending this store if the need arises for anyone I know!!

Sold me a dab pen battery that didn't work for $14. I tried to exchange it for one of the same…read moreprice, I called and they said I can exchange it but when I walked in they said they couldn't anymore. Money grabbers and staff is unprofessional. It was a blonde girl and a blonde guy with curly hair. If they are in there just walk out

Best Smoke Shop In Town ! Customer service was great and were very knowledgeable. It was my first…read moretime coming here I'll definitely be back here

Do not shop here if you want to quickly pick something up. Been in often when there is only one…read moreguy working and 3 - 5 customers waiting. Not to mention there are inly 3 parking spots. Not convenient.

The employees are friendly and helpful. The selection is varied but they always have the atomizers…read moreI need . They are completely priced.

Always the nicest employees, they greet you and have a conversation about what ever is happening…read morewith your day. Gravitate has awesome hours and great celebrations. They also have a points system where you get a discount by using your phone number and earning purchase points. They don't always ask you if you're in the point system so remember at checkout to give your number.

I've been an everyday customer for over 2+ years... but the young man working the front rarely ever…read morelifts his head up to look or greet his customers. If I come to your establishment and refer your business to my inner circle... the worst thing you can do is make me regret it. Customer service is such a key part of any business.

Very friendly staff, and welcoming environment imo. if they don't have it likely they can get it…read more Much better than the last tobacco place I was going to. Standard prices for the area.

Honestly one of the worst smoke shop experiences I've had. The place felt dirty and unorganized,…read moreand the staff were rude for no reason Took forever just to get basic help, like they didn't care about customers at all. Definitely a waste of time.I wouldn't recommend going out of your way for this spot...

This is my go to spot. The guys in the store are friendly and professional. Always ready to…read moreassist,with a smile. Oh, and I've never bought a dry Dutchie from there. Ever!!! We need some gold fusion in the mix, but I'm sitting here at 8:05am to run in.

Service was great! The selection awesome highly recommend! ! Appreciated the help with a case!read more