Went in today to pick-up a prize that was supposed to be given since we had a winning number on a flier sent to us. When we arrived to speak with Mr. Green who is the person that was supposed to help us we find out every salesperson in the dealership is Mr. Green. that alone should have told us that this is less than a reputable dealership. If they can not be honest about their own names what makes me think they would be honest about the alleged prizes. They did not refer to the large print which showed the prize won if three pictures that were identical and in a row indicated. Rather they refereed to the tiny asterisk after the prize listed and then to tiny very fine print. Will never walk into that dealership again. read more

The only reason I gave Gray Cadillac a star is because it won't let you give them no stars. Which is what this place should get---NO STARS !!! And so should General Motors. Bought a new 2013 Cadillac XTS from them in October 2012. At 400 miles it developed a shimmy or a bad vibration in the front end. Took it back to the dealer and they said, Tires have flat spots on them from sitting. The flat spots never went away and only got worse. Since I bought it in October, Gray has had my car for almost two months of that time----and it still doesn't work. Every time I take it in they say we have a lot of recalls to preform on your car---but they can't fix the shimmy. I am sueing Gray and General Motors for selling me a LEMON and you know what they both say------wait for it------Ready-------IT'S A SPORTS CAR AND ALL SPORTS CAR'S VIBRATE LIKE THAT !!! It vibrates so bad that they have had to replace two tires on it alrewady and it only has 7000 miles on it. Had to replace the drive shaft and thge list goes on and on. The engine oil is so black and gritty, it looks like it has 30,000 miles on it but it only has 3000 miles since it was changed by the dealer. Another thing Gray tells you when you buy a Cadillac is that when it is in the shop, they will loan you a Caddy to drive. They did do that, until I wanted to bring my car back again---now they say----we don't want to loan you one now because we can't fix your car. Think about it folks. If Gray and General Motors won't fix or can't fix their top of the line Cadillac, what chance do you have of them fixing a cheaper model. Don't walk away from these guy-----RUN !!!! read more

I would give a 0 star if I could. These people are the most disingenuous folks I've ever come across. We had won a flat screen tv through a promotion, but weren't interested in a new car. The gentleman, "Mr. Marketing," gave us the the most basic bait and switch and did nothing but try and sell us a car. For the record, the promotion was clear in saying, "no purchase necessary" for winning the prize. Please save yourself the gas and time from going to this dealership. I will never return to Gray Chevrolet again because they do not care about the customer or service. I'd hate to see how high they jack up the interest rates on people that are interested or in need of a vehicle. It's no wonder they have a 2 star rating on yelp! read more

SIX MONTHS! My sister has been told by GM she WILL get her money back. After countless unanswered calls and letters, she parked herself in Gray showroom to demand they complete the paperwork GM requires at the time-of-sale. Props to Charlie who "found" (!*#) her trade-in on the lot from 6 months ago and completed her trade-in paperwork so that GM can now refund hundreds that belong to her meds. Bobby, Dan and others should be ashamed of themselves, handing out empty assurances with no follow-up. WORST DEALERSHIP EVER. read more

Bought my truck last year from Viktor Ryabko. I had such a good experience that I brought my mom to purchase a car and again had a good experience. I would recommend.- Steve D. read more

This car dealership is great! Anyone trying to look for a car should go here. They are very-friendly, professional their service is great!! They also order a pie for my two children since it was going to be a little wait. The manager was very consumer friendly. He has Tried very hard to get me a great deal and he has. Along with his colleagues. It was a smooth transaction and helped with the registration and the license so, you don't have to do much but sign papers and you are a happy customer. Will recommend their service to everyone. Great team they have at this dealership!!! Thank you so much for a great car deal!!!! read more

If i could give them 0 stars-i would. I was contacted by them to come in and perform recall repair. I've made an appointment a week in advance. ..I came in...they took the car in....after 45 minutes I was told that they don't have necessary part to perform the repair....WTF!!!!! Waste of time! Very unprofessional people! Never again!!!! read more

Deceiving potential customers to get them to do business with you is the absolute worst way to initiate a relationship. I would never do business with a company that tries to trick me into becoming a customer by sending me a blatantly deceptive contest mailer. read more

I had a phenomenal experience buying a new car today! Thank you to Viktor who made the entire buying experience seamless! Totally recommended! read more

Received a call from John the auto guy. We placed a down payment from my previous car, 1000 dollars for a chevy cobalt that I traded in. I got a 2016 Spark, so John calls me and says I need to pay 1000 dollars more after they took from me more money, I kept saying I paid it. After, he says he'll take me to court. Then he told me to never go back there or he will call the police. He says I threatened the whole place which I was in NYC, like really, calm down John. This guy looks nice for business but after you buy a car, he's terrible and a scam read more

I hate this dealership and I don't throw that word around offen. I got a brand new 2018 Chevy 1500 it was a lemon it was the worst truck I have ever owned or driven now that kind of thing happens make enough of anything and a bad one slips through but the fact that it was a big joke to gray is what pissed me off they couldn't care less about my problem once they screw you with a deal its get out and don't come back till you need another vehicle I have asked them more then once to stop contacting me but they keep calling and emailing and mailing me flyers. I will never own Chevy again because of this dealer I will walk in the dead of winter before I own another Chevy I wouldn't take one if it was a gift...... read more

My 71 Grandmother took her chevy wagon to get diagnosed and repaired. It is her ONLY vehicle and she needs it to get to doctors appointments for a genetic heart disorder and I live in another county. The vehicle would start and drive for a mile or so...then turn off...leaving her stranded in the middle of the road. Imagine how intimidated and frightened YOUR OWN grandmother would be stranded...in the middle of the lane...with cars beeping and screaming and honking for her to move with no one to help her push the car to a safe place, no money for a tow because she only has Social Security and no cell phone to call for help because she cannot see the numbers even on large format. How scared would you be...let alone a 71 yo woman? She took it to Grey Chevrolet and 2 hours of diagnostics later (@ $108/hour!) the tech said it was her fuel injectors. They replaced them and charged her $540...that I gave her half of (all I could afford with 3 children) and she then sold her gold herringbone necklace (that she got for her 21st birthday) and paid. She NEEDS that car. Guess what happened a mile and a half down the road Folks? Yup...you guessed it...it DIED! EXACTLY THE SAME PROBLEM SHE BROUGHT IT IN TO REPAIR! After almost $600! Long story short....Grey Chevrolet said "woops! Wasn't the injectors obviously...but you still needed them for whatever made-up reason I can think up right now...so you don't get your money back...BUT we can do MORE diagnostics for $108/hr and then hopefully find the REAL problem this time...but you gotta keep PAYING until we eventually get it right...on top of the $550 you already paid us..EVEN THOUGH WE DIDN'T FIX THE PROBLEM! Do I really have to tell you that they scammed an old lady for parts and labor that weren't needed or was the above proof enough? I am so disgusted with them. She now has NO CAR and she is thinking of selling the rest of her and her mother's jewelry to fund bringing the car someplace else! CUSTOMER SERVICE would have been to drop the charge of the second round of Diagnostics because they MESSED UP OR SCAMMED HER PURPOSEFULLY! read more

Jack the service manager called me in right away and was able to put me ahead of all the other cars and get my problem fixed with the park assist read more

Been to Gray Chevrolet twice in a week, First for recall work and oil change, the second time to have them fix a lumbar handle the mechanic broke on the first visit. The service writer said he would call as soon as part was in, Thursday I CALLED . oops sorry but yes the part was in, scheduled it for 9:30 today, Friday, a job that is less than hour, we got out at 11:50. Took them 5 1/2 hours first visit without mentioning busy or short handed . Now I understand busy and short handed, not a problem, if you tell me that. When you blow me off I get angry, when the GM whines and says I'm unfair because I won't go back and it's not their fault they are short handed? What a joke. Now for added clarification, my husband was a master mechanic before his stroke and both my daughter and her husband are in claims, so I always have a fair idea of cost and time, this place is not worth the aggravation. read more

They gimmick you into going down there saying you won a big prize. Only to find out that you have to match your card to their prize number. Even though the scratcher already stated that I won the prize. Complete bullshit and false advertising. I'm definitely writing to the better business bureau next. read more

Got something in the mail that said I won a 70" 4K tv. Called the delayer ship to see if it was actually legit and that I didn't have to buy anything and I can just go there and pick it up. I go all the way to the dealership for them to tell me I don't have the right code and I gave them all my information so they can harass me now with deals I do not want because all I wanted was the free tv. Extremely disappointed that no one on the phone mentioned I needed the correct code and now I will never buy a chevy car BECAUSE of this scam experience that they used to market their cars and get people in the store only to be told they in fact did not win the prize that they thought they did. Walked away with a gift card I will probably never use because the restaurants that take it are not in my area. Won't ever go here ever again nor will I recommend it, in fact if anyone I know is buying a car I would specifically mention not to go here. read more

Check this out. Found a Chevy Trailblazer on their website that had no price or pictures; you had to call for info, so I called and they wouldn't give me any price over the phone, they said I had to make an offer. OK, I drive down, expressly to see salesperson Brielle Rockdorf, who I had just spoken to on the phone and when I get there, the vehicle isn't even on the lot. They THINK that it went to auction. What a piss poor way to do business. The old bait and switch is alive and well at Gray Chevrolet. RUN do not WALK away from this joke of a dealership. Wasted my time and my gas for nothing. read more

When I bought my Tahoe they showed me a clean carfax report. It wasn't until after I purchased it that I found out not only had it been in a wreck but when the previous owners traded it in that it still had damage and Gray Chevrolet repaired it without reporting it. I've had nothing but trouble with since I bought it read more

I couldn't be happier with the service are the truck. Everyone was nice and helpful. They gave me a great deal and helped me with the finance read more

Called Gray Chevrolet in Stroudsburg based on a listing from AutoTrader.com, and wanted to talk to someone up there before I drove up from the Lehigh Valley. Wanted to be sure of the different fees that are added to a price, and if it all sounded good, I would drive up the next day and buy the car - so the internet sales manager (we'll call her 'Alice') put 'Doug' in touch with me, because if I did come up the next day, he'd be the one to help me when I got there. Doug was helpful, everything sounded good, and we made an appointment for 1pm the next day. But later that night, 'Kevin' called me up and left a message saying he'd be the salesman helping me the next day. WHat??? I had it all set up with Doug, because that's who Alice said would be there to help me when I arrived. I get there the next day and ask for Doug. The guy says "Oh Doug is off today".... hmmmm..... OK, what about Kevin?? "Oh yeah, Kevin's right over there." So Kevin starts to help me out, but after just a couple minutes of small talk, he tells me that there has been a deposit taken on the car I came to buy. What?!?! Supposedly, about an hour before I arrived, someone called and charged their credit card a deposit on the exact car I was on my way to buy..... I was furious - not because I had to have THAT car, but because I had an appointment to look at this car and they didn't have the guts to tell the other guy that someone is on his way to look at it... and if I didn't do the deal, they would call him back. Instead, they probably used my impending visit to get him to put down money on a car he'd never even seen in person, and by doing so (probably) locked him into paying full-advertised-price instead of being able to haggle. Plus, in doing so, they screwed me out of half-a-day off work that was supposed to be devoted to buying a car. I would have at least thought it semi-courteous to give me a call and let me know that the car was already spoken for. They said they figured I was already on my way (took the deposit about an hour before I got there), so they didn't bother. What, like 90% of adults don't carry cell phones? I would have been able to save myself a lot of wasted time and a lot of wasted mileage if they'd have had the basic courtesy to call. At another dealership, a salesman told me they would not call because they still wanted me to come in and try to sell me something else. I told that guy that I would not buy a car from a place that is so conniving that they sell a car out from under someone, and also are so ignorant that they wouldn't do the common courtesy of a phone call. Not only won't I buy a car from Gray Chevrolet, but I won't recommend them to anyone else looking for a car. read more

Shopped my credit without permission. Said one thing - did another. Manager won't come out to say two words. Just horrible. Bad cars with lots of issues. Had a car for a few days with numerous issues. Brought it in and they found it was a lemon. read more

We purchased both our truck and our suv at Gray Chevrolet back in 2011, went there just recently because of recall notices - how horrible!! Don't know which was worse, the service center or the sales!! When I walked out into the showroom, looking at new vehicles, none of the sales staff even made an effort to assist me. The next time, when my husband and I were walking around the showroom, a salesman did approach and when my husband asked where the new Chevrolets were, as there were mostly Cadillacs in the showroom, the salesman laughed at him!!!! Will never go back there again!!! Awful dealership. My husband worked for General Motors for forty years and this was awful for him :( read more

ooh where to begin, this is going to be a long one! One of the worst experiences of my life, I heard their radio add about the "fresh start" program for people with not to great credit. I am a mother of 3 pregnant with baby #4 so i was looking for a bigger car but my credit is not great. I called first before i made the hour drive and the woman took my info and said with our fresh start program its income based and doesnt go by credit and we have 3 lenders willing to work with you. I made an appointment to go down the following Monday. I arrived with my 2 daughters and was greeted by a man outside..i told him i was there for an appointment about their fresh start program. He took my right over to his desk and i started to fill out paper work..he pointed to a suv out the window and asked if i liked it and i said yes but still wanted to know more about the program..he kept changing the subject. We took the suv for a test drive, it was nice but i told him it was a little too small and i was looking for a mini van, he told me it was my only option so i figured to go for it because it is nice. He put my info in to the finance dept and after being there 5 hours he came out and said i was not approved, I didnt understand I asked him what about the fresh start that goes by income? He said i had been misinformed. Long story short i needed a cosigner, so my 70year old father agreed to cosign,but they were closing soon so let me take the new car home and come back the next day with my dad to finish, We arrived the next day and my dad had a credit score in the high 600 so we tried to get a bigger vehicle but still they said the trax was my only option. I had a 2011 nissan versa to trade in that i still owed 2000 on, the day before i was told i was getting 4000 for my trade in..THIS WAS A LIE. they rushed us through the paper work, My father and I know little about this stuff and i am just way too trusting. They switched my dad to first and me cosigner without explaning, they rolled my 2000 that i owed for my nissan onto the sales price of the new car, even though they told me they were giving me 4000 for it. and my interest rate is 17% ! THEY ARE HUGE LIARS AND CROOKS THAT WILL DO AND SAY ANYTHING TO MAKE A SALE!!!!!!!! I blame myself for being so trusting and not going over the paper work with a fine tooth comb..i thought they were rushing through it because i had to be at work soon, but no they just didnt want us to know what we were getting into. I will be contacting the better business bureau! NEVER EVER BUY A CAR HERE!!!!!! and the sales man Maurice Sankey was a liar, and very rude. And if you hear their add about the fresh start program, it is complete bs there is no such thing, its false advertisement! read more

It was a good experience. I was a walk in, they took the car right away. Fixed what was wrong and the recall in as timely a fashion as possible. The chairs in the waiting room are uncomfortable. But you can't have everything..... read more

This is the worst dealership! Won an event for a 55in TV and called ahead to make sure that I did. So I drove to the dealership and they gave me some crap excuse on how I actually only won a $25 gift card.... Then..... they had the audacity to ask me if I could refer people to their dealership! HA! give me a break. Don't ever go buy from these scam artists.... read more

after being told on the phone "you have won a prize in our sweepstakes", i went to the dealership. found i "won" a CHANCE to win a prize! scammed before even going into the dealership! how could i EVER trust a dealership that cons me before even walking in?! i would NEVER trust or buy from grey chevy ever! read more

Where to start? If it's customer service you're looking for don't go to Gray Chevrolet. This is my experience. I was contacted and offered an appointment for a " VIP" experience and when I got there, the salesman didn't know I was coming, Dragged me around the parking lot until he found the car that I was specifically there to look at that should've been out front, found the car in the 90° weather told me to go back to the building and that he would bring the car around, then he passed me off to another salesman who was a specialist in the vehicle I was looking at,Parked The car I wanted to look at in the shade and then back to back out into the sun. Then he came inside to meet me and found another salesman to take over. When I explain to the other salesman how hot it was and how uncomfortable I was he turn the air conditioner off. It was at that point that I had had enough and left. Then Gray had the nerve to text me that they give a great trade-ins and some excuse about the parking lot and that they offer me $1000 off on top of everything else. you got to be kidding me? The experience was a complete nightmare. Do not go to Gray Chevrolet! you will not be treated well. read more

Never go to or buy from this dealership they are all liars and do not follow up on anything unless they are pushed by the customer! What is worse, the owner Bill Rinehart never answered any of my calls phone calls from July 11 till today September 8, 2017! What does that say about the dealership? The workers claim to have only seen him maybe twice in their entire employment there. What does that say about the dealership? They hire people from out of state to do their events. The worst group they hired were from Michigan. The leader of the Michigan group named Ken is a complete idiot! After hearing my complaints and even a complaint about an employee of his who was drunk on site all he can say is I can I do anything. Then you have a Stephen, Who was the liar that started this whole thing and course the actual dealership lots of money trying to make things right from the things he promised that we're not so! The financial guy named John rushes you and watches you and watches you and gets upset if you don't hurry up and make a decision to buy after he offered you his deal. Then finally there is a Brandon that I came in contact with because the manager Jesse Pickles of the dealership, felt he needed to delegate my issues. You never get to speak to any managers there always delegating it or passing the word along to the customers to their sales people. The title clerk named Lacey, is another one who never answers a call. I left her several messages concerning my license plates that were coming up on 60 days not received and she never answered the call or address my concerns. What does that say about the dealership? The service department looked at us like we had three heads and just walked away did not even ask if we needed any help or if anyone was helping us. They did not even smile. They had one girl in the corner was a little laptop who didn't even acknowledge us or try to help us she was literally in a corner. Because of this dealership, I will never buy out-of-state again I will stay in New Jersey where I live I will never buy Chevrolet again anywhere especially from this dealership and you should not either. I will be glad to answer any questions you have if you post them to me. To be clear do not go to or buy anything from this dealership they are the worst i've ever experienced! read more

It all started with routine maintenance. I brought my truck in for an oil change and tire rotation. After that visit, I had an issue with the air conditioning. This repair took too long to fix. They could not locate the leak so they used a dye to attempt to locate if there was a leak. The next day I was told it was the compressor. While fixing the compressor, the technician broke one of the AC lines. They did not have the line in stock to replace it and had to have it shipped over night. This isn't a huge problem, but another day added to the repair. After that visit, I am now having problems with my power steering. I loose power steering from time to time and the wheel will jerk back to center. I was told that nothing can be done because this problem did not produce an OBD code. Also, I was told that nothing can be done because the technician can not recreate the loose of power steering. I'm not saying that the technicians are causing the issues, but I have not had any problems, reoccurring none the less. until I visited the service department. I will be looking for another dealership to do business with form here on out. read more

PLEASE, PLEASE, PLEASE, I BEG YOU NOT TO GO TO GRAY CHEVROLET AT 1245 N 9th Street, Stroudsburg, PA 18360. Like many people who received a mailing for a chance to win a 70" 4K TV, I too was scammed into thinking that I had actually won. My winning card indicated that I won the prize, so I called and was congratulated for "winning" by the representative. Like many other "winners" that came near and far thinking that they "actually won" the prize as well, in fact DID NOT. It was one of the worst bait and switch tactic like I have never seen in my life. Granted it is just a TV, we can all buy one if we really wanted to, but to lead people into thinking one thing when they knew full well that they just wanted people to show up in hopes that they can sell them a car! I have never been so disgusted in an organization as I am with Gray Chevrolet. I hope people spread the word to the point that this car dealership goes out of business. What a horrible, horrible way to treat people. I live locally, so I didn't have to waste much gas to get there, but for the people who drove 45 minutes to and hour or more just to get false information is just horrible. That's time people won't get back for such a horrible company promotion. Good riddence to a horrible comapny! read more

our family took our 2011 truck to grays chevrolet is stroudsburg to have it looked at by a technician. an odor was coming throught the heater vent and we thought it to be exhaust fumes. after leaving the truck in for service 2 days we were waitied for a call back from the service department to let us know what was wrong with it. after no calls we called them to get an update. the service manager lady informed us that they are pulling the truck into the bay and will call us back. we drove by the dealership and saw our car has not moved all day. the following day the car was still where it was left parked and the service manger lady informed us there was nothing wrong and there were no problems found or resolved. meanwhile the check engine light and airbag warning light were on. we were furious. we have a 2 year old daughter and her breathing these fumes in became very worrisome. so we chose to get a second opinion. after taking it to another dealership for a second opinion and had been informed the cabin area of the vehicle was being polluted with carbon monoxide from a cracked manifold the service manager informed us this was a very dangerous situation to be driving in. he took the vehicle and repaired it on the spot. we are disgusted by grays chevrolet lack of consideration and ignorance to what could have been a potentially dangerous and deadly outcome. beware of grays chevrolet!!!! they do not care nor value your business especially if it involves your family and kids safety.THIS DEALERSHIP NEEDS TO BE INVESTIGATED AND SHUT DOWN IMMEDIATLEY read more

I had my 2004 Chevy cavalier towed to the dealership after it wouldn't start. The next day I got a call from them saying I needed a new starter and a positive battery cable. The man told me the total of $1200. I then asked why it was so much when I had just had a starter replaced in August 2015 (at this dealership). The man told me they never put in a starter on this car! I told him he needed to double check because I had the receipt. He told me to bring the receipt, but then stated "Ma'am, the starter in your car is a brand that we don't use so we definitely did not put a starter in your car." I brought the receipt down, and the man was shocked. He then told me he would look into this right away and call me on that following Monday, due to the starter in the car being one they do not use. Monday came and when he called he gave me some made up story about how they actually DID put in the starter, and that they would put in another one under warranty and "eat" the labor cost. He told me the two jobs had two different vehicle vin numbers placed in the system. I told him to replace the starter, but the other jobs I would like to have done somewhere else. Well this became another problem because then all of a sudden my car wouldn't start without this battery cable being replaced. I know however, this is not true because when I had the car towed the lights in the car still worked, the dash lit up, radio still worked and the tow truck driver tested the battery and it tested fine. So I got ripped off paying them $300. When I went to pay for the work and pick up my car I looked at the previous receipt from the first starter and my current receipt and they did not have different vin numbers! The guy circled my the vin number on my receipt and kept trying to "convince" me that the numbers were different and they're not! I still have both receipts. I just left in disgust because I never want to deal with that place again. And I will let it be known what crooks and lazy workers they have there to my family, friends, and anyone even thinking of going to this dealer. read more