DONT GO HERE!! I put 5 stars so it would post my review. But I will tell you this. If Nick is the…read moreone you get. Ask for someone else. You will have to hear all about how he hates having to do this or do that to certain vehicles, we sat here for over 30 minutes and less than half of it he sat over there helping the other guy who was doing just fine and said so his self. And Jay ended up doing it as well because Nick couldn't stop complaining about how hard it would be wilth the plastic pannel.

Ill start by saying the service itself was fine. Everyone was very nice. HOWEVER, my car started…read moreleaking oil immediately after because they somehow screwed up putting the oil cap back on correctly and I had 2 gaskets on there for whatever reason. I went to a different auto shop to get it fixed and cost me another $150 on top of what I paid for the oil change. Speaking that this is their day job, do better. I will be contacting them to try to get my money back and get them to pay for my other bill.

I received excellent service this morning at Valvoline. I was way overdue for an oil change and…read moredecided to come here before work on a Thursday. They open at 7:30am so it worked perfectly with my schedule. There was one gentleman there that greeted me almost immediately even though I was there right before opening. I pulled right in and he started the oil change. It took less than 10 minutes and he was very polite. I declined the air filter because I don't have a lot of expendable income right now. He gave me no trouble. He scanned a coupon for me and it wasn't too expensive even though I know I was way overdue. You stay in your car for the oil changes now, due to covid, and I'm grateful for that. I will continue to get oil changes done here and at the other HP locations. It's always quick and painless, and now I can drive my car with confidence.

I ended up on the side of the road 5 miles away from the…read moreValvoline on Main St in High Point NC after my 160.00!! OIL CHANGE and inspection! All the lights came on including the engine light, then the car began to shake and I lost power!! I WAS STRANDED on a two lane highway. I called the store to to advise them of my situation. It took them 45minutes total to get to me.Only 5 miles from the store, 25 mins. Later I call back to see where the manager is, Shan, the Asst. Mangr. rudely says, "I'm running the floor, I don't know" I advise her I'm alone on the side of the road, she says "so" and hang up on me. Horrible attitude. Infinite, the store manager arrives finds out it's WAAAYY too MUCH OIL. Long horrible story short TWO HOURS LATER we get back to Valoline. I see Asst. Mgr. Shan and ask her if she hung up on me. "Yes, I sure did. I didn't mess up your car. You don't blame me." As I walked away, I told her she was very unprofessional. She began saying some kind of slang, "I build'em up and knock'em down baby" " I'm the real" so aggressive and demonstrative that the manager had to the step in front of her and calm her down. I was totally disrespected. I WILL NEVER EVER STEP IN ANY ESTABLISHMENT THAT ALLOWS THAT KIND OF BEHAVIOR!! I FELT UNSAFE AND THREATENED. I have never in my life had such a horrible experience.

I went to another local car care location for a State Inspection. Was told there was no wait - and…read moreafter 30 minutes - no one even looked at my car. Told them I'm done and went down the road to Quality Care. They took me in right away. Told me the time it would take and it ended up taking less time than they initially told me. The staff was efficient and friendly. Didn't have my credit card, so they took cash and were pleasant about it. Thank you for the prompt and efficient service. Should have come here first.

This automotive service business has good and not-so-good issues. I started doing business with…read morethem in December 2011 after another Havoline Express I used for years closed down for a road expansion. Here's the good: This place is clean and my wife would certainly feel comfortable there. Most of the employees are polite and professional, especially those who ring you up when your work is done. Only once did they try to upsell me car services that I did not need (I was a mechanic earlier in my career). Depending on when you arrive, you can often be in and out in under 20 minutes. The wall between the waiting area and the work area is glass, allowing you to somewhat see some of the work being done to your vehicle. Here's the not so good: When my oil filter is replaced, it drips lots of oil onto a support under my engine. If the mechanic doesn't clean it off, it drips on the floor of my garage for the next couple of weeks. The Havoline Xpress I used before this one always cleaned the oil off and it was never a problem. The technicians here, regardless of how nice I ask, will not clean this area after removing the oil filter even though they assure me they will when I ask. I have a vehicle with rear wheel drive. From the waiting area I can see they do not check the lubricant level in the rear differential even though they say on their check sheet (the one they give you when you leave) that they did. They also make erroneous comments on the check sheet regarding your response to questions they ask you. Once I realized the mechanics here were not performing services they claim to, I contacted the general manager, Doug Langford in writing to ask about it. To his credit, Doug contacted me by e-mail, advising me that he and the owner were looking into my concerns. To his detriment, that was the only time I heard from him. When I returned a couple of months later, things seemed very differently for the better. As best I could tell, all service functions listed on the check list were performed including the oil that drips on my garage floor after an oil change. Sadly this is not the end of the story. When I returned two weeks ago, service was back to bad. The lubricant level on my rear differential was not checked, the support that catches (then leaks) the oil was not cleaned, and although no mechanic spoke to me while I was there, my check list stated that I had told a mechanic that all services (for other things not included in an oil change) had been done. The following day I sent the manager another message outlining my visit, but it's been a week and a half and he hasn't responded yet. I am sorry to walk away from this business because it is clean, most of the people there are nice, and it is conveniently located to me. But if they will falsify information, pick and choose the services they do underneath your vehicle, as well as fib about something as little as wiping some excess oil off, I can't trust them with my vehicles anymore. On top of that, I am afraid of other important lubricating services/functions they may be skipping underneath my truck. Checking the differential is much simpler than some of the other things they are supposed to do underneath my truck. Knowing they are skipping that makes me feel they are likely skipping other things. I don't plan to go back. Without trust, I cannot do business here.

Had to try S&B since I read about how this business started. The owners are very benevolent within…read moreour community, so it was time for me to try their service. Very friendly greeting with a nice bottle of water. The little things matter. Timely, efficient, and reasonable. If you are a veteran, you receive a generous discount.

Always a great service. Fast, friendly and little wait. They extend a military discount and I've…read morenever had an issue. Price is equivalent to anywhere else I've been but I trust these guys. I got an oil change with full synthetic and an inspection. I was only here 15 min.

Used to be great. Has gone downhill in recent years. Had had…read moretwo vehicles where they kept the custom valve caps. Had two vehicles with leaking tires (not seated or valve issue) after buying new. Had one vehicle after service that had 3 of the 5 lugs on 2 of the wheels completely loose and could have caused a serious accident or damage. Thankfully was found after hearing a grinding sound before any thing really bad happened. Additionally, they tried to upsell services and said things were bad when they weren't. Will not be back and will be advising others to avoid.

I love this place. I've been coming here for close to 40 years. It's like CHEERS; everybody knows…read moreyour name. I always get great service, fair prices, and honest answers. If they tell me that I need to have something done, it's because I need it. Not because they want to charge me. They gave my children's cars top notch service. I never had to worry about safety when they were driving. And personal service. My minor kids could take their cars by for work and Dale, Danny, and their crew knew that I'd come by and pay them later. When my mom and sister were driving through High Point and had car trouble, they called High Point Tire. They helped them get a rental car so that they could continue their trip to the beach, and had their car ready when they returned. Best people ever!

These guys do my annual inspections (3 cars) and I have been going there for years. Always…read morecourteous, friendly and responsive. Never an issue. You need to understand that shops that do state inspections do not make money on an inspection. By default, all these shops will go through the obvious and inspect other areas (fluids and quality of, brakes, etc, etc,) and provide an opinion/recommendation as to what they see and recommend servicing (whether there / elsewhere). I am mechanically inclined and do almost all of my own maintenance (timing belt, H20 pump, transmission. brakes, etc). I even plug my own tires when running over the occasional roofing nail (as long as it is not along side-wall). Note: NONE of the chain-type service shops repair tires because of liability. For example, I just had my CX5 serviced at Mazda (was going on trip and they had a $99 special on Synthetic Oil change and tire rotation - and free car wash). I do like to get "some" things done through the dealership I bought the car at (2017) - keeps me in good standing. Their service dept "recommended about $900 of "other" items they think should be considered. I can do most of them myself without issue. I never think of these as always being a "sales-pitch". I see them as data point. A reminder to look at the service manual recommendations and then decide what to do about it.

Everything Fast service and great mechanics and staff!…read moreManagement and Staff knowledgeable!

I get their most expensive car wash and it usually leaves my car clean. Though I think it could be…read morea bit cheaper its nice to have a one-stop shop for cleaning my car.

Terrible experience and even worse management. I went through the drive-through wash and the…read moremachine grabbed my bike rack and wrapped it inside the equipment, damaging it. An employee initially apologized and said he miscalculated, but when I filed a claim I received an email saying the damage was my fault for going through the wash. I've used many car washes before and never had this happen. The employees were friendly, but upper management refused to take any responsibility for damage caused by their equipment. Because of how poorly this was handled, I canceled my membership. I would not recommend this place.

Came in for an inspection on my moms van get it fast and perfectly and great attitude nice to see…read moresuch great employees.

Extremely quick service on Sunday afternoon for a NC state vehicle inspection. Very impressed!!read more