I went in for an oil change and that went fine, but they were lacking in customer service as well as a mechanic. I was interested in the results of my free break check as well as making sure everything else was ok. I didn't get any info about that when my car was finished. I paid then asked what the results were and the cashier said: oh you need breaks, but my mechanic isn't here do you can come back later and get those done if you want. I told him they had been squeaking but I had just got new breaks 2 months ago, elsewhere. He again just said, my mechanic isn't here, have a good day. And moved on. Made me feel pretty unimportant as a customer. read more

I pass multiple car places and head to Grease Monkey which isn't even that close to my house because they are simply the best service I have had on all my oil changes and car inspections. read more

I am so happy with the service I've received from the guys at the Draper grease monkey. Every oil change has been quick and no upselling of anything. I had them do my timing belt replacement, which was an expensive part to replace. One of the parts they put in, unbeknownst to them, was a bad part. My car started making some loud clanking noises several weeks later. When another mechanic said it was part of the timing belt I gave them a call. They towed me in and fixed it all that SAME DAY and at no cost to me. They even replaced a brake light I didnt know was out just to be nice. I would have cost me a pretty penny to have someone else fix it. They didnt even sneeze at it. No questions, no doubts, they just took care of it. I couldn't have been more pleasantly surprise and pleased. They have a customer for life. read more

Came in for an oil change for my Honda Civic. Honda Civic, a simple car, not a expensive European model or a brand new vehicle... a Honda Civic. They fed me some type of bs excuse about how they only carry two types of oil, full synthetic and synthetic blend... the two most expensive kinds, even though they advertise 3 other oil types. My car is not high mileage, it only had 28k miles on it. I wouldn't even get a straight response on why it needed this type of oil... just that " it's better for the car" or " because of warranty reason" can't say that I would be coming back here since I can get an oil change for half the price everywhere else... read more

Don't waste your time here. Especially if you're a woman. This is definitely a place that all the sudden finds things wrong. Plus the tech are rude and disrespectful. Please take my advice and go anywhere else! read more

Terrible service. I thought it was just the man checking my car in and taking my keys from me. But the man inside was also unfriendly. No matter how friendly I was with them they ignored my attempts at basic human interaction. I drove away and the guy who had done my emissions had changed all of my settings on my stereo. I'm not sure why these people wanted to spread hate instead of positivity. But...wow. I will never return and will be glad to spend more elsewhere for a better experience. Just...wow... read more

They decided to change their pricing up $20 from their old pricing. They claim their system has changed and they don't have their old records. The guy who helped me forgot all about customer service and bashed his competitor down the street. I haven't tried them because I have always come here. Guess where I am going next time? 3 years of great customer service lost in one day. read more

Quick oil change service and fee soda. I think they would do a better job of I didn't use a coupon. I thought the coupon was for a discount on the service. Turns out they just don't check any fluids or vacuum of car was. Won't come here again. read more

I took my car in to get a routine oil change and everything seemed to go well. However about a week later when I was adding coolant I noticed multiple fasteners missing in my engine bay that were there before my oil change. So either they stole them from my car or forgot to replace them after taking a look at my air filters. read more

Wonderful experience! Today is Saturday...I thought I would wait forever to get my oil change done. Nope! The gentlemen were all standing there waiting for me! I went inside and sat down. I pulled out my laptop to do some work. Within about 5 minutes, it was time for me to pay! They changed a filter for free that I had on hand, and didn't try to up-sell me on anything. When it was time to go, they held the door for me and led me to my car. So fast and wonderful! And, I received a token for a free car wash next door. Heck to the yes! I will be coming back every time! :) read more

Went in this afternoon and after the service was completed, I got into my car and noticed my steering wheel was greasy from greasy hands. Then I noticed as I was pulling out that they damaged my leather steering wheel. Now I'll always have a remembrance of the time I went to Grease Monkey whenever I drive my car. Clearly they don't care enough to be careful or drive your car with clean hands or gloves. Avoid at all costs read more

They were really fast and didn't try to "upsell" me on anything. Much better than Jiffy Lube.

Hands down the best experience I've had doing a safety and emissions. So the mechanics aren't social butterflies, so what. They are fast and get the job done. The waiting room is clean, has some tv going and free soda and cookies. Couldn't ask for more. Beats the hell out of that jiffy place. read more

I have gone to Grease Monkey for years, along with my family. Anytime that I have an issue with any of our cars we go straight to Grease Monkey. However this time I went in and went to get a repair on my engine when they had quoted me previously. When I got there for my appointment with the mechanic they were so rude to me. What they had quoted me before was not even close to what they quoted me in person. He told me that the cost of labor would be $87 along with the cost of the materials. I asked if he knew how long the labor, and he kept saying I have no idea. I think he said that like 3 times to me. No business should ever tell a paying customer "I have no idea". Instead you should find me an actual answer if you have "no idea". I will not be returning because I honestly don't trust them with my money... I don't want anyone working on my car who has "no idea". read more

Excellent service. I got my car emissions done here, they accepted an expired coupon and were extremely fast and friendly. If it took 5 minutes that's a lot, I was literally in and out. Not pushy for sales, just mentioned recommendations. I definitely recommend this place. read more

OK, not the greatest conversationalists in the world, but I just did emissions and state registration on my Prius in less than 20 minutes. I get my synthetic oil changes done here, every 9 to 10K miles. They never try to get me to have it done more often. read more

Great experience! They matched a competitor's coupon for me. The oil change was very fast and they were very friendly. As a mom with my two boys going every where I go, the play area and free cookies were wonderful! My boys had a great time while we waited. I will be using them again. read more

They said I needed new engine and transmission mounts. I had a mechanic friend take a look and he said I did not need them. Went to another garage to have my safety done and they passed it saying the engine mounts were fine. I will never go back to them again read more

After a nightmare experience at Jiffy Lube. I went to Grease Monkey and had a great experience. What was going to take more than thirty minutes at Jiffy Lube. Grease Monkey finished before I could finish typing my negative review for Jiffy Lube. At Grease Monkey, they treated me with respect. Came into the sitting area and told me what was going on the needed to replace a side light that was out. What an extreme difference from the absolute worst experience I had at Jiffy Lube. THANK YOU GREASE MONKEY FOR THE RAPID SERVICE AND THE PROFESSIONALISM OF YOUR STAFF!!!! I will only go to Grease Monkey from now on. read more

I took my vehicle in for safety and emissions. The teenager testing it decided to fail safety due to no AS1 line and front tint strip lower than 4". I had informed them that I purchased it from the dealership like that and have never fail in 6 years. I walked out to my car and saw the AS1 line towards the center that the trained professional overlooked. I walked back and was able to have them remove the AS1 failure but they didn't budge on the tint. The tint was down to the AS1 line however on the outsides it was greater in height. To be clear the bottom line was straight but because a windshield is not a square there is more on the outsides. I found this extremely nitpicky and as a result they've lost my business along with all the drivers/vehicles in my household. read more

I was completing the DMV process of car title transfer from Arizona to Utah (my home residency) and decided to stop into the Draper location for safety emissions. I was met by a technician in the parking area, received service in 5 minutes, and was assisted back to my car in a handicap parking spot. I received all the assistance I needed, whiling navigating about with my service animal. I was impressed. Thank you. read more

Quick safety and emissions test. 1 car was ahead of me, and I was in and out in 25 minutes. The guys seemed nice to me. I could tell they were busy, almost every bay was full, and cars pulling in line. I don't know why ppl seemed so bothered that they weren't chatty or overly friendly. They're an auto garage- not your waiter. BONUS- they had a cute kids playhouse inside and a chalkboard to keeps kids busy. I'll come back. read more

Great Service! Great place to wait while getting my emissions inspection and very close to the DMV to get my tags after passing. The staff were very polite, professional and quick. It was a great experience and I highly recommend this location to all. read more

Very friendly and professional staff. They check in fast. Good price for oil change, inspection and emission test. Short waiting time. Clean waiting room read more

Um, an hour to get a safety and emissions inspections no one else is there when you pull up is completely unacceptable. Four other cars came and went (safety and maybe emissions) before my car was done. I asked the guy ringing me up if there was a problem and he said "no, there wasn't any problems." He at least apologized for the wait but it's still unacceptable. No one, was in front of me when I pulled up. They were all just hanging out in the bay waiting for a customer. Next time I'll go to Jiffy Lube up the street and try my luck with them. Hopefully I can save 30-45 minutes with them. read more

I always come to this shop for my oil changes and inspections. They are so quick, very polite, and straight shooters. I recommend this specific shop to everyone I know. They've never pointed me in the wrong direction and do a great job. read more

Under staffed location. Decent price for emissions test. Restroom was dirty. I washed my car at their car wash and it left hard water spots all over my vehicle even using the spot free rinse. read more

WARNING: Dishonest practices here. They have never EVER charged me extra for an oil filter here (uhh...isn't that part of the service???) but when I went back recently they wanted to charge 10 dollars extra for the filter, saying it was a "special" filter. It's the most basic filter there is on the market. Will never go back! read more

I brought my car into the shop last Saturday, April 29, 2017 at 4:50PM. I was greeted by virtually a disorganized mess of a worker with blonde long curly dirty hair wearing a winter hat that didn't go with the uniform. This was virtually a kid, scrawny, out of place, and I guess you could say a "grease monkey of a kid, or a punk- and I say that because that is how he treated me- was just like I was a punk!, but unfortunately, and really sadly, he was the punk. Several minutes after sitting patiently in my car, I was not greeted; but instead I was told by this punk kid, "We took our last car already. You're going to have to leave. I said, Darn, my tags are due.... are you sure? There's no way that you can do it today"? He answered without hesitation, no common courtesy or decency, NO MANNERS at all whatsoever, but disrespectfully to myself, and very RUDELY- a 52 year old woman that has worked in Customer service for over 27 years as "That's why they give you 30 days to get your inspections done", and left immediately. I have never been disrespected by what I thought was a PROFESSIONAL BUSINESS OPERATION "anything-like-this before. Unfortunately I had purchased a Groupon for the Inspections, and $15 for the issuance of the new stickers. HOWEVER, this kid did not even take the time to see that I had a Groupon to cop the attitude; as I can understand a lot of business'es have not always been happy when you bring out the Groupon. So this punk did not get to form any opinion, other than, "I'm going to treat this customer like a jerk!" WHY???? The only reason that I can guess is that I had pulled up 5 minutes too late, BUT STILL-that is no reason to be down right rude to a potential customer! Where does Grease Monkey hire these guys from? When I came back on Monday, May 1, 2017, I was greeted (not really greeted-met) by the same punk kid. This time I could not even tolerate the fact that I was going to disrepected by him. He asked me what it was that they were going to do today? and I said, sighing, the same thing that we were going to do last Saturday. He said what did we do? Well we are going to do the safety, and emissions test and get the tags for the vehicle. Don't you remember? He did not remember, but for someone being so rude to a customer and putting them down only 2 days previously, you would think that he would remember me... Unless he is just blantantly rude to everyone! Unfortunately, I learned this was exactly the case. I went into the building quietly and did a great job waiting. I had all day long. I wasn't in any hurry. I asked the manager if they would be able to key in my Visa Credit card number online to the Utah State Tax Commission, and he said yes. Later, the Manager walked out and an older guy walked in. This guy really had problems. He called my name, and when I gave him the information for credit card, he acted annoyed at me! He said, "The state doesn't like this credit card". I asked him if he wouldn't mind trying it again-one more time, because I know that it had $1300.00 available on it, and he replied angrily, grunting, "It will say the same thing". He really was put out on trying it one more time. I had already been there twice, and I knew the card was correct, but maybe the electronics was being finicky. I mentioned that to him, and he gave me a awful ugly look that acted as if he was telling me I was crazy. the and time did not work, so I said thanks, and said that I will call and check on it and get something else to pay with. I sat down, quietly, I got another Credit Card number, and went and stood up at the Check Out Desk. The older man had stepped away, and the manager that was younger with the bald head was gone too. Not one customer was waiting when I walked up to the desk to wait for a 2nd chance to get the new tags for my car. The older guy came back in and said very rudely to me "You are going to have to get back in line, and wait your turn". I wanted to say, but I have waited my turn... who am I butting in from of? Instead I said, Oooo Kay. I will sit down and wait my turn... because I have MANNERS. Now if anyone was crazy, it was that guy. He realized when I said OOO KAY, that he has misjudged the situation completely, and said what you have another credit card? I said yep. he proceeded to then help a customer that had just popped in the door, and then said ok, I can help you? I said NO, I am going to wait for the Manager to come back in to help me. The older man angrily snorted and retorted back, "I am the Manager"! I said "Well, I have all day, I will wait for the the other guy to come back in and help me". By this time, I am feeling like I am being harassed for choosing this disorganized, unprofessional company, and that I am being be-rated by the personnel. Unfortunately, I had no more money to go somewhere else. When the Manager came back, I asked if we could step outside so I could talk to him. The nice Bald Hair Manager finally did apologize, and he said that read more

The boys at Grease Monkey in Draper are awesome! They are quick, friendly and efficient. There was a great young man named Jacob who greeted me and he was so nice. Thanks Grease Monkey....I'll be back! read more

I've never had a problem here. I bring my car, wife's car, kids car for safety and emissions tests. Haven't used any other service so I can't speak to that. read more

STAY AWAY!!!!! We went to the Draper location to get our emissions test completed. They spent 5 minutes and failed my Honda Pilot for an exhaust manifold leak and marked it as being tampered. We called two reputable mechanics and they both indicated Honda's do not have exhaust manifold leak issues. We took it into one of the mechanics and they completed a full inspection and found no issues with the vehicle. We drove it back to Grease Monkey's and it magically passed the second time. They did not apologize for the inconvenience and almost would not give us our renewal sticker. Very poor customer service and experience! read more

Great, quick service that helped me and my busy schedule. Also, the only place I called that would let me make an appointment for safety and emissions test. Very happy, will come back! read more

WORST CUSTOMER SERVICE! I took my car here for safety and emissions and failed the first time. I fixed EVERYTHING they asked for and they failed my vehicle a second time. I took my car to another facility where it passed no problem. When I called back to complain, they were very rude unprofessional and said they couldn't wait for us to be pulled over by highway patrol for our vehicle. I will NEVER take my car here again. When I asked for the name of who I was speaking with, her refused to give it to me and hung up on me. read more

Don't go here for in inspection unless you have a perfect car or don't mind wasting $45. Failed due to damaged rear plastic bumper (not the structural bumper, just the plastic fascia). Went to a competitor and it passed without any concern. read more

An hour and a half wait for an emissions and safety inspection. When I dropped my car off I was first told to park it then another man told me to take it back to the bay when I told him I was just there and was told to park it he rudely said "I'll just do it." I was a little thrown off by his unexpected rudeness so I got out of my car and left. After I pulled out of the parking lot I realized I had left my phone in the car on the seat. I went back for it and my best guess is that same "friendly" employee stole it. When I tried to inquire about where my phone was the other employees didn't even bother asking or looking. I called and left a message on their answering service and my call was never returned. I will never go back there again. read more

I really appreciate how kindly I am spoken to every time I go to Grease Monkey and the professionalism of the staff. If you get there with no wait, they have an oil change done in 15 minutes! I recommend it for basic services. read more

My wife was in there this afternoon to get safety and emmisions. The 'oil guy' told her she needed new rear brake shoes ($130). He must have sensed that she was fair game as the repairs then escalated to new drums as well ($230). This is on a very lightly used 10 year old SUV. The 'mechanic' intervened at that point and said the drums were fine. WTF? The reviews I've read on this outfit seem to indicate a pattern of extortion prior to signing off the vehicle as safe. I know for a fact there was nothing wrong with the brakes in the first place. If you choose to do business with Grease Monkey in Draper, buyer beware. read more

I don't understand why the reviews are low on this place. I just went there today and me being a former auto mechanic from los angeles ca., which is a very competetive environment by the way. I went to the competetors near by and asked about the products they use, and then came here and did the same. This place uses better products than the other places nearby and I decided to have them do an oil change on my vehicle. Their prices are competetive as anybody else. On top of vacuuming out the truck,greasing all the zerk ffittings, and checking all of the fluids, they told me the condition of my front diferential, and my rear deferential, transfer case, and transmision. This included the condition of those fluids, and seals that may be leaking. These were conditions I already knew existed, and was well pleased with their ability to diagnose and tell me what was really going on in these components of my truck. It is nice to find a place that actually has good diagnostic knowledge. I don't understand about people that complain about time, when it takes time to do accurate diagnosis. I will be coming back here everytime I'm too lazy to work on my own truck! Thank you Brandon and team! read more