Today I went to Pride Auto for a diagnostic check because my car was hesitating at start-up and the…read morewarning lights were staying on. I have never been treated with such respect and care. My husband recently passed away, and I truly did not know what to do or where to begin. From the moment I arrived, they were considerate, patient, and understanding. I felt genuinely supported, as if they had taken me under their wing during a very difficult time. They addressed my concerns promptly, clearly explained everything, and fixed the issue. I will be trusting Pride Auto with my car from this point forward and cannot recommend them highly enough.

I am not writing this review seeking any monetary resolution. I'm sharing this experience because…read morethe fear tactics, story changes, and manipulative behavior used by the shop manager Josh to cover what was likely an honest mistake at the time. What started as a simple oil change on my 2023 VW Atlas at 55,800 miles turned into a $500 bill and one of the most unprofessional customer experiences I've ever had. During my inspection, Pride flagged both my front and rear differentials as contaminated, showing me photos of fluid samples in paper cups. They told me the fluid was too dark, warned me it could cut my car's value in half if I wasn't under warranty, and said it was a VW-only service they couldn't perform. They told me to get to a dealership asap and to not delay. This was a Friday at 5:30 PM. I was at VW when they opened Monday at 8:00 AM. VW informed me the fluid in question is gear oil. It is naturally dark. That is its normal color. Pride created urgency and alarm over fluid that was behaving exactly as it should. The rear differential service I had done was based solely on the concern Pride raised, which VW confirmed was unfounded following the inspection Pride themselves recommended. As for the front differential, Pride accessed it during the inspection and compromised the plug in the process. VW informed me that once that plug is removed, a fluid service is mandatory with no option to decline. I was forced into a service on a component with no documented issue, solely because Pride accessed a system they admitted they couldn't service and didn't have the parts or fluid for. When I called to understand what happened, shop manager Josh was condescending and dismissive, telling me he was "glad VW serviced what was obviously a needed service." It wasn't due for another 4,200 miles. He then left a voicemail insisting they did nothing wrong, that the dealership was screwing me over, and asked me to remove my review before I had even posted one, as I was still trying to understand what happened. He claimed they only accessed the rear via a check plug and never touched the front. He then texted me claiming the front differential is sealed and that VW was selling me an unnecessary service, while embedding Pride's own inspection report in that same text showing a photo of front differential fluid in a paper cup labeled as contaminated. I replied asking "How'd we get this for the front?" He never responded. There is no innocent explanation for how Pride obtained a fluid sample from a system they claim they never accessed. Either they accessed it without the knowledge or equipment to do so safely, or they fabricated the finding entirely. What pushed this from frustrating to unacceptable: I never told Josh which dealership I went to. He called every VW dealership in the Denver metro area until he found the one I was at, then called and berated their service staff. VW confirmed this to me directly when I picked up my car. Josh claimed VW was ripping me off. If that's true, why was my entire $500 bill limited to servicing what Pride should not have accessed? On top of everything else, Pride flagged my battery as failing and recommended a nearly $400 replacement. VW tested it and confirmed it is in perfect condition. Not a single additional repair was recommended or sold to me at the dealership. I have the inspection report, voicemail, text exchange, and VW invoice to document.

Gene does a very good job of working on cars. He especially excels at classic car repair. Jobs well…read moredone!

From the owner: Experienced and honest classic and custom auto repair and customization. read more

I started out with Rick and his crew many years ago for my Acura. Never has he tried to sell me…read morethings I didn't need or want. Rick was always honest and helpful. I referred my elderly parents to Rick and some friends from work. My parents had an older Toyota 4runner and Rick really worked with them to get it running great. Rick never took advantage of my elderly parents such as other places had, and he really took extra care, over and above what I would consider customer service with them. I really appreciate Rick, and you just don't find them like this now days.

Wow! I found these guys looking for a shop to give a tune-up and replace a couple of body parts on…read morean old Ridgeline I bought. I scheduled an appointment and--unlike SO many other mechanic shops--they were actually ready for my vehicle at the appointment time! Rick and Joe are just great. Not only did they make the repairs in a timely manner, they brought to my attention a couple of other things that should be taken care of at some point, but weren't critical; I had them make the repairs. At no time did I feel that I was being pressured to pay for more repairs than is necessary and I guess because I'm an elderly woman, people try to take advantage of me sometimes (especially mechanics!). Hey--I may be old, but I'm not stupid. The price I paid was reasonable and better than other mechanics I've used in the Denver metro area. I was so happy with their work that I asked if they could take a look at my classic BMW (the last shop, Saul's, did more harm than good); I wanted to know if the work I paid for was actually done, and how well (the car had new issues after taking it to Saul's). Even though they don't advertise as a shop for BMWs, or for classics, they did a little work on it and made a huge improvement in the sound and feel (complicated stuff) of the car. I think I'm going to have to bring it back in to try a couple of new things to make it perfect, but it's like night and day already. I am spreading the word, and I know plenty of people who aren't thrilled with their mechanics--yet!

***Closed until further notice per telephone recording***…read more I've used Greg's before and Greg is very knowledgeable. He's fair and quick. Will return if he reopens - at this point is sounds like he is closed indefinitely.

If I could give Christy and Greg 10 stars I would! Our daughter's car went out yesterday and left…read moreher stranded. Greg had it fixed and back in the road! You will not find a more trustworthy company! I will go to no one else! Christy is amazing and cares about everyone! Thank you guys. You are top notch!

Buddy of mine bought a used car from here. Two days later took it to a different shop that informed…read morehim of an oil leak that will cost $4,000. Greenwood wouldn't do a thing about it. Would not recommend to anyone.

serpentine belt replaced. with in 20 min of leaving my car caught fire and was a total loss you can…read moresee it was cause do to work done. the are slow returning calls about my clams an show no compassion

Very knowledgable and great prices!!! My car detailing was at a great value and my car looks brand…read morenew. Very upfront and straightforward, five stars :)

From the owner: Get high-quality automotive service without dealership prices. At Everything Automotive Co., we…read morespecialize in car audio installation, suspension work, oil changes, brakes, diagnostics, and general repairs. Fast service, honest pricing, and clean professional results every time. Your car gets treated with precision and care. Serving Parker, Aurora, Denver, and surrounding areas.

I was worried when my hometown mechanic retired, that I wouldn't be able to find honest mechanic to…read morework on my car. These guys are wonderful. First, they don't talk to you like your a woman and don't know anything, which, of course, I love. They will show you all the things they can do, the items that absolutely need to be done, with no high pressure sales and reasonable prices. Plus they gave me some tips to help in the future.

Warranty work + oil change on my SUV. This store is amazing! The level of service, kindness and…read morecleanliness is amazing! 10/10 would recommend! They have a great shuttle service and Caleb is so helpful!

Went to Edelweiss for a major coolant leak. Eric was my main point of contact for the repair. Eric…read morewas very professional and had good communication. The repair time was surprisingly quick, as I got my car back the next day. There is a diagnostic fee that does not go towards the cost of repairs. Their prices were competitive compared to other local euro mechanics, and far less expensive than a dealer mechanic. I unfortunately had another coolant leak right after getting the first one repaired, which Eric warned me about. Both Eric and Rob spent a lot of time explaining the repair process to me to put my mind at ease and show I was getting quality service. Rob was very considerate and gave my vehicle a courtesy inspection/diagnostic to find the source of the second leak. My car was returned to me cleaner than when I dropped it off, which was very nice to see. The staff here were extraordinary in their service and knowledge. I highly recommend them as an auto repair shop.

I've been a ford truck guy my whole life but last February I decided to go and get a "commuter…read morecar". I got a 4 series BMW and it was smooth sailing until yesterday. Yesterday I instantly lost all coolant and begin hearing all of my friends telling me how expensive BMW is to repair and parts etc. I was recommended to come to edelweiss by my wife's cousin and that's best recommendation I've ever had! I showed up, car on a AAA tow, at 525 yesterday stressed and nervous for how much this was gonna cost, met Rob and instantly felt relived, he was friendly, made me feel like he cared about my situation and not just after my money. Today I got a call they explained to me what was wrong with my vehicle and sent me pictures of the problem so I could see what the issue was, and told me that my parts would be in on the afternoon parts run. I expected to get it tomorrow but 5 or so hours later they called back, told me it was ready to be picked up! Can't stress enough how stressful car problems can be, Rob and team took all the stress out of it and got it fixed faster than I expected. In addition to a 10/10 shop, it's clean, inviting, everyone's got a good attitude, they work fast and efficient, THEY HAVE A SHOP DOG!

Recommended services that were clearly not needed and they admitted so when I challenged them. Not…read moreto mention the car had an awful oil odor when it was returned to me. Not sure why it is so hard to find a reliable, trustworthy mechanic, but I will not be returning.

Great and friendly service. Honest and respectful. Quality all around. I'll be back for sure.read more

Looking for a place to work on older vehicles than this is your place! We've had a hard time…read morefinding an automotive shop to work on my husband's beloved truck but we don't need to look any further. Everyone is knowledgeable and friendly. We really had a great experience and am happy to have found a place we can rely on.

Second vehicle we've had inspected by them, they identified the issues we needed to fix and were…read morenot pushy salesmen when it came to doing the work. They went above and beyond to offer advice when I told them we would do the work ourselves. Greatly appreciated, I will be back and will recommend to others.