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    Grease Monkey

    4.5 (142 reviews)
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    Fuel system cleaning

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    Excellent Customer Service: I came in early on a Saturday for a simple oil change. There was a problem with a part, long story short my car was not ready by close of business on Saturday. [[HIGHLIGHT]]The Director of Operations, Thad, came in first thing on Sunday morning, even though they are closed on Sundays, solved the problem, ran multiple tests on my car to ensure everything was perfect, cleaned it all up... AND brought my car to my house.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He went above and beyond to provide top notch customer service. He really cared, and that made all the difference. You are in good hands at this shop.[[ENDHIGHLIGHT]] Here is a link to a leadership podcast featuring Thad: https://www.facebook.com/watch/?v=235802921332354 Side note, there is a great spa across the street, while I was waiting I had a massage there, it's called Luxe (next to the Irish bar, LOL), it's super clean, good prices, and the best massage I've had in Phoenix.

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    5 years ago

    Highly recommend! It's been hard for me to find a honest and reliable auto repair shop, until now. These guys are great!! I will be back!

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    Merry M.

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    7 years ago

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    5 years ago

    Went on a Thursday. No wait, fast, friendly and personable service. Will definitely return!

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    Merry M.

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    7 years ago

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    6 years ago

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    Merry M.

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    5 years ago

    Stopped in today for an oil change. They had a few people ahead of me but everyone was in a out quickly. Great customer service.

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    5 years ago

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    5 years ago

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    Merry M.

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    7 years ago

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    Merry M.

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    8 years ago

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    9 years ago

    Fast, friendly and efficient! We will definitely continue using them for future oil changes.

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    7 years ago

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    7 years ago

    Great shop, short wait times & excellent prices. They do a great job & waiting area was pleasant with 2 TV's & a clean bathroom

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    8 years ago

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    9 years ago

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    Laurence S.

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    6 years ago

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    7 years ago

    They did an awesome job! In and out in under thirty minutes. Super affordable as well. Thank you!

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    Page 3 of 4

    Ask the Community - Grease Monkey

    Review Highlights - Grease Monkey

    Mike printed off the recall page and told me exactly how I need to approach the dealer to get it taken care of.

    Mentioned in 7 reviews

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    Ken's Transmission

    Ken's Transmission

    4.4
    (73 reviews)

    I don't write reviews very often, but this is one business that truly deserves to be recognized…read more When my transmission failed, I was devastated. Like so many people, I was overwhelmed, scared about the cost, and unsure who I could trust. I felt like I was getting the runaround and hearing that my best option was to trade in my vehicle and buy another one. It was an incredibly stressful time. Thankfully, I decided to get a second opinion, and that decision changed everything. From the moment I contacted this shop, I was treated with kindness, patience, and respect. After my vehicle was towed to their shop, they took the time to thoroughly inspect my vehicle, explain exactly what was going on, answer every question I had, and never once made me feel pressured. They focused on helping me understand my options so I could make the best decision for my situation. That kind of honesty is rare. In a world where it's easy to feel vulnerable during a major repair, finding people with integrity is priceless. They earned my trust through their transparency, professionalism, and genuine care--not through sales tactics. One of the biggest lessons I learned through this experience is this: always get a second opinion before making a major financial decision about your vehicle. Every transmission and every vehicle is different, especially high-mileage ones. Before agreeing to a service your transmission or deciding to replace your car, take the time to have it evaluated by a reputable transmission specialist at Ken's. If you're searching for an honest transmission shop in Phoenix, I wholeheartedly recommend coming here first. Businesses built on integrity deserve to be recommended, and this is one of them. Thank you for treating me like a person instead of just another customer. You turned one of the most stressful experiences I've had into one that restored my faith that honest businesses still exist. I will gladly recommend you to my family, friends, and anyone looking for a transmission shop they can truly trust.

    I was very happy with this business. The owner only charged me for the Tow charge…read more He would of been justified to charge me an evaluation fee. The mechanic that said it was a transmission problem. This business say it was not. A true honest business owner who has a Veteran daughter. While the place doesn't look like much this man knows his transmission. As a Veteran I support this business. I definitely would recommend this to my friends and fellow VETERANS.

    Honest-1 Auto Care

    Honest-1 Auto Care

    4.3
    (94 reviews)

    The name of the business says it all. They've been nothing but honest in our interactions and…read morealways take care of my vehicle. Definitely recommend for all things auto.

    I recently started experiencing some challenges with my car (after having it longer than I thought…read moreI would). I was having difficulty finding a place open nearby that could replace a specialized light bulb for my car, and I happened to drive over to Honest-1 Auto Care. Not only were they able to squeeze in an appointment for me, but they also helped me feel reassured that everything would work out...and it did. I stopped by a few weeks later when I had a light appear on my dashboard where I thought something may be wrong, but it turned out to only be my fluids were low. The Honest-1 Auto Care team came out and looked at my car, refilled my fluids at no cost, and then told me to head over for a regular check up (which I did a week later at my dealership). They also fit this appointment in between their busy day of appointments. All of the staff from the mechanics to the customer service team are all friendly and happy to answer questions even for someone like me who doesn't know too much about cars. They follow-up as needed (by calling you when your car is ready), and they are honest (thus their name!) and will let you know what you really need and what you do not need. I know they saved me quite a lot of money, time, and stress! You should also check out their website (https://www.honest-1paradisevalley.com) for a lot of great information including some helpful money-saving coupons. I was able to use a $30 coupon off a repair of $250+. It's great to find a place where you can trust the staff and know what you need will get done. Plus, it's right by Dutch Bros.

    Car Tech

    Car Tech

    4.6
    (70 reviews)

    Great service. My transmission repair was completed successfully and my car is running much better…read morenow.

    They indicated my strut was bad and after taking it to the shop right next-door, they confirmed…read morethere's nothing wrong with the strut whatsoever. The gentleman running the service counter in the front office was no longer employed when I came back. When they told me the problem- they said the right front strut was bad. I ordered the new part and he had communicated They would install the part. That was a inaccurate and that's an example of why he was not there or employed anymore when I came back. However, the part was not bad he had diagnosed incorrectly as a failing part. It was a completely different problem. It was a valve in my air compressor that was failing and they failed to find or diagnose the actual problem. They wouldn't install the part when I brought it to them after they diagnosed it incorrectly - I ordered the new part because they told me it was bad and it wasn't so I'll be returning the party and getting my money back for that as well. . Basically I came to the conclusion, they did not want to deal with an Air Ride suspension system at all and they didn't have or know how to diagnose the Air Ride failure correctly. To be fair, very few repair shops want to deal with these air ride suspension systems. They're complicated. They will be good for other things, but there are some things, They just can't handle it; it's outside of their realm of speciality.

    Firestone Complete Auto Care

    Firestone Complete Auto Care

    2.7
    (84 reviews)

    I owe the team at this Firestone location a HUGE thank you! On my way home from work I realized…read morethat my right rear tire had separated. I got to this location, after another location told me that they'd be closing soon and we're unable to help me, 7 minutes before they closed. They were able to fill my spare tire (which was flat when I needed it if course) and swap it with my separated tire. They were so helpful and friendly and I couldn't recommend this location more! Thank you guys again! I really appreciated your help!

    First, Juan was great! He was very polite and helpful throughout the entire process. Then, I met…read moreKen who claimed to be manager. I have no clue what they were thinking to place this man in charge. When i walked in to pick up my keys he asks which car. I answer ( a hyundai) but he keeps repeating back nissan altima which does not even sound similar. After more clarification he finds the folder of information for my car, which is where my keys should be. They weren't in there. They lost my keys?? They did eventually find them but I was shocked at how they ended up lost in the first place. Additionally, they had my car sitting in the parking lot with all 4 windows rolled completely down. Now I'll be honest when I say my car isn't the cleanest so i had a few extra personal belongings in there that were just left out for the public to access/take. When i went inside to ask why my car was left for me to find in that condition, I was cut off by Ken screaming at me. Yes, he screamed! I was taken aback because I work customer service and I know that is never an appropriate response . With crazy eyes, he yelled that I should be grateful for what he did and that I'm lucky he didn't charge me $1000. He then told me it was policy -- to leave all four windows down in the parking lot, which i find hard to believe. With him not letting me get a full sentence in, I walked out. Ken was aggressive, disrespectful and completely unprofessional. Managers should not be acting like maniacs, even if a customer has a complaint. This changed my perspective of the whole experience as I had spoken with Juan up until that point, who was professional and knowledgeable. Maybe he should be manager as Ken clearly cannot handle that role.

    State To State Transmissions

    State To State Transmissions

    3.5
    (26 reviews)

    Headline: $50,000 in Family Business and Zero Accountability: A Warning to Diesel Owners…read more Rating: 1/5 Stars I am a mechanic of 30 years. My brother is also a certified mechanic. We trusted Bill at State to State Transmission with four of our vehicles, spending over $50,000 in total. My 2006 Dodge Ram 3500 alone accounted for $12,000 of that for what was promised to be a "bulletproof" build for my hauling business. Instead of a reliable work truck, I have been met with repeated mechanical failures, thousands in towing fees, and a complete lack of professional decency. The Mechanical Failures: My stock transmission lasted 250k miles of heavy hauling. Bill's "bulletproof" build hasn't even made it 50k miles. The truck has been back to his shop three times for the same failures. Most recently, I was stranded in Tucson with no forward gears. When I pulled the codes, they pointed directly to parts Bill claimed were "better than OEM" and "guaranteed not to fail." They failed. Furthermore, when the truck was first towed in, the ECM was perfect. When I got it back, the ECM was shorted and burnt. Bill took zero responsibility, forcing me to source a replacement myself. The Warranty & Conduct: Bill talks a big game about "standing behind his work," especially when bad-mouthing other shops, but he does not honor his own word. Every time his work fails, he becomes argumentative, dismissive, and condescending. He treated me like an "ignorant fool" despite my three decades in the industry. He demands the truck be towed back to him (from Show Low or Tucson) but refuses to cover the massive towing costs caused by his faulty workmanship. He consistently looks for excuses to void the warranty rather than fixing the problem. The Financial Toll: Between the original $12k build, the $10k spent at a previous shop (which Bill promised to rectify), and the now-estimated $7,500 to finally fix this correctly elsewhere, I will have $30,000+ into a transmission for a 2006 truck. The Verdict: Do not be fooled by the bravado or the promises of a "30-year guarantee." Bill showed no kindness or decency to a family that spent $50,000 at his shop. If you rely on your truck for your livelihood, stay away. The "bulletproof" promise is empty, and the customer service is nonexistent.

    I use Bill at State to State transmissions exclusively for automatic transmission work. I would…read morenever even consider anyone else, and that is because he really knows his stuff, he has a memory and technical ability that far exceeds anyone that I know in this field. In many cases he not only replaces the wear materials during a rebuild, but he makes modifications or upgrades to fix the manufacturer's weaknesses. Of the more than 20 years that I have used State to State Transmissions I have only had one issue, it was a small thing, but Bill made it right immediately, what more can you expect?! This is a really great company, ran by an honest guy. I highly recommend State to State if you are having transmission problems with your vehicle.

    Grease Monkey - oilchange - Updated July 2026

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