I've been purchasing tires from Waukegan tire for around 40 years never having any complaints…read more Recently I purchased tires for my truck and started having issues with vibration. Mark worked with the manufacturer for replacement and was able to get them replaced with another brand. Thanks Mark

Called the day before for new tires. They said come in the next day -- no appointment needed, no…read moreproblem. When we arrived they said it would take about two hours -- the whole process took about five hours. They said: "sorry, we're busy." If it's that busy they should let the customer know in advance instead of stringing them along all day long. It was completely disrespectful and we'll never return here again.

The workers were very friendly and I appreciate that they try to get you in and out in a timely…read moremanner. It wasn't too crowded when I went so my oil change took maybe twenty minutes. I hate having to wait around so this was great. They do point out other things they found when they do an inspection but you don't have to get them done right then and there. I'll come back to this location

Completely unprofessional .... After I had to stop them from performing the wrong service...manger…read moresuggested that one of the workers might have to get the shotgun . There was also a customer whose jeep was leaking oil after they performed oil change. Jeep dealer told customer that oil filter had been over tightened.

Igor is the best. He has gone above and beyond for me countless times over the years. I drive a…read moreMini Cooper S, and it can be difficult to find a trustworthy mechanic who truly knows foreign cars. Igor not only specializes in them, but genuinely cares about his customers and always takes the time to help however he can. Instead of going to the dealership and getting overcharged, go see Igor. He is reliable, honest, thorough, and does excellent repair work. It's rare to find a mechanic you can completely trust, and Igor is one of those people. 5 stars all day. Always grateful. Thank you, Igor!!!!!

Very Happy with my 2 years old Lexus repair. This auto…read morerepair shop was recommended to us by Family . Igor was very helpful recommended best option for major repairs. Very happy with results and seamless repair of our vehicle. Will recommend this shop and honest,prompt service. Thank You

Getting an appointment was easy. Service is fast and straightforward. It did not take me an hour…read morefor the change oil service.

Great mechanics, friendly and honest. The team at Glenn & Sons never does any unnecessary work. We…read morehave been going to them for over 20 years and they are fabulous!

just now i've owned…read more12 cars .over 40 yrs and have been to many many shops over those years seldom will you encounter a service manager like Ron who's up front and honest like the service manager here. yesterday i had simple issue that several other shops tried to rip us off.for......but not sunset .!!!! .if you are looking for a shop that wont take you for a ride.. search out sunset repair in waukegan...or call them after you been ripped off... call them now or call them later. ..but do common sense a solid and call sunset

My husband took my vehicle to Sunset Tire & Auto and I can't say enough great things about the…read morecostumer service, I didn't personally went in because of work but Ron is such an honest and helpful person I didn't need to. He reassured me that he would do the best to get my vehicle checked and fix the right way and so it was done! You rarely find honest and helpful mechanics and I have to say this is one of them. Your vehicle will be in great hands, I recommend Sunset Tire & Auto hands down!

I had an appointment to have them re-check a wheel alignment that they did two weeks ago. One of…read morethe wheels was still out of alignment. Then they were supposed to re-balance all four wheels. They did a very good job in re-balancing the wheels but they obviously have no clue as to the value of a customer's time. I was at the dealership for 3-1/2 hours for this relatively simple procedure. It was obvious to me that they were giving walk-ins a higher priority than appointments. This is completely unacceptable. Everytime I go to this establishment, the wait time is longer than expected. Scheduling must not be a priority for this business.

Convenient location with high-quality, efficient, reliable, and reasonable service. The waiting…read morearea is clean and WiFi usually works well so can get work done. I get my car serviced here often (oil changes and tire rotations) and especially appreciate the Saturday hours.

Had breaks done cost $2500 a few weeks later they go out no breaks at all. Almost hit going…read morethrough intersection. They try to tell me it was something they did not do...after checking on it himself the person in charge took responsibility and repair the breaks a second time at no cost...few weeks later the breaks go out again ruining my tire and rim along with the front rotor, caliper and pad. You would have to be free of your senses to use this place...expensive and dangerous.

I've been going to this auto shop for three years, and the experience is always amazing. I recently…read morecame in for an oil change, and once again the staff was friendly, professional, and explained everything clearly without trying to upsell unnecessary services. The service was quick, and my car was ready sooner than expected. I'll definitely continue coming back here for all my maintenance needs.

This Review is LONG OVERDUE, To be Compltly Honest i Have Never had any Service on any of My…read moreVehicles Done with Closs Tire. So why would i Give it a 5 Star Review ? Well i live in the Dallas Texas Metroplex so it would be Kinda hard for me to do that. But by chance Me and my Wife made a whirlwind Trip to Chicago and while Visiting all the "Touristy" Sites we decided to go to the Famous "Green Mill Jazz Club" That had a very long line to get in. Thats when we met Sue Dickerson and Her Husband standing in line. Soon we struck up a conversation about what we do for a living and much to my suprise Me and Sue had Alot in Common. What me and Susan Have in Common is we Both Run Automotive Shops and with 30 Years under my belt we started Talking Shop, and what we have in common is that to do what we do to be succseful requires a "code of ethics" (Honesty, Integrity, Responsabilty to our Clients) and the list goes on. As you can tell Sue Lives up to those standards by the reviews listed below and i have to apoligize that it took so long to post this. I would completly TRUST SUE and her Crew to Service All of my Vehicles, we Live by the same Standards and Integrity / Duty to our clients. The Standard i speek of is "If somethings not right WE'LL Make it RIGHT" Thanks Again Sue - and Sorry i cant Remember your Husbands name, My Bad. Jim and Marlene from Texas.

I helped my aunt out with her car this week. She needed new tires and her friend suggested this…read moreplace close to her house. The staff were friendly and had answers to all her questions. The price was reasonable for all 4 tires and they worked pretty quickly. Recommended.