I was recommended to go to Madison Reed for hair color, since they do not use ammonia in their hair…read morecolor. The first experience was nice. The salon is clean, and does not smell of product. My first colorist was very nice. I liked the color. My only complaint was I had roots showing within a couple of days. I had joined the pro level subscription, which meant I could get my roots done as often as I wanted. This is where it went downhill. When I went to try to get my roots done, I was told there was nothing wrong with them, and it must be the lighting. For a company who says you can come in as many times as you'd like for root touch ups at the pro level, they certainly do not want you to. The tech did my roots. The next day, I dried my hair, and my roots were showing!! I used the powder they sold me, and waited two weeks. I went back for another root touch up. The same thing happened. I washed my hair, with appropriate products, and my roots appeared. Whatever they had been using since my first trip was not permanent. I now had well over a half an inch of roots. We come to today. The tech asked if I used demi-permanent or permanent dye. I said "Permanent dye." I was getting an all over dye color, hoping this would color all of my roots. I was shampooed. I dried my hair, and left. Imagine my shock and dismay when I looked in the mirror and saw my roots!! What products are they using over there? No, it's not the lighting. No, it's not an "ashy" color. I went home and my son noticed right away. My husband noticed when he came home. I am very disappointed. I have cancelled my membership.

The employees do not to seem to have beauty training. They slap some color on you and then hide in…read morethe back room without checking on you. The color person smelled like cigarettes The price is high and you have to blow dry and style your own hair They also try to upsell you. It is like a corporate experience and hardly a pleasure. Will not be back! I have no reason to respond to mgt. There was no care or concern for the client and I never saw the cigarette smelling color person again. She hid until the shampoo lady called me over and the shampoo lady even had to ring up my bill. These people obviously have no training. People were walking out of the salon with dripping hair. It was awful. Charging $80 is outrageous when you can do the same service at home for $10!

Sasha S has been cutting and styling my hair for several years now. She is truly AMAZING. She has a…read morelot of attention to detail, very professional, experienced and friendly. She has created a style for me that is both professional and stylish. I get complements on her cut frequently from people just walking by me!

Such a disappointment. Loved Galina, but need to switch salons now. No privacy for pedicures. All…read morepolish was choppy. Not her fault. Won't be coming back. Salon did not feel clean. Awkward set up.

I really like this salon. I'm pretty picky when it comes to my hair because it is very fine and…read morethin. I'm always scared of damaging it too much but also am in desperate need for some sort of dimension element for my hair. The front desk is always lovely. Lorenzo did such a great job with my hair! I love it. He is very humble, but so talented. He provided lots of tips for making my hair look fuller during the hair cut. He was patient and took his time to provide a cut that can work flexibly in styles without being too high maintenance! Would highly recommend his services !

i loved my appointment w lorenzo. he knew just what i wanted and needed definitely booked my next…read moreappointment

Updating my review before the year's end!…read more I obviously opted to return after my negative experience over the summer, and ever since that visit, the staff behind the front desk have been nothing but attentive, professional and kind. Alecjia is still the best of the best when it comes to nails, and always goes above and beyond. I have a very physical job, plus I am in the gym multiple times a week, and I have had my nails chip maybe twice in the last year between my bi-weekly appointments. When she has been booked, I've also had the pleasure of having Galina do my nails as well. Both women have their own unique touch to their services, but I've been happy with the outcome each time. The salon is beautiful since the unexpected "remodel" earlier this year, and is always kept in pristine condition.

Super long overdue review as I've been coming to this salon for a few years now. This salon was…read morepreviously called Zaza Salon, and now renamed to Salon Bennett. This salon offers many other services, from hair color, cutting, facials, massages, and more. I generally come in for just coloring and for my hair cuts. I love coming to get my hair colored. I've had Christy work on my coloring, and have gotten highlights/balayage. I am guilty of waiting far too long between sessions to get my hair done but every time I come in I feel like a new woman. There's also something about come out of getting your hair colors with no more gray lights, and shiny hair that just feels like an extra sparkle. My most recent time, I visited and was schedule for my hair cut with Izzy. She was a delight, she made me feel right at home. Talking me through my hair thickness and now to style it in a way that it will grow out healthy again. The check out process was super easy as well, we check out at the front and they adjust the type of services you had, and you pay and go about your day. Keep in mind that tipping is strictly cash, and you put it in an envelope fro your stylist.

I had a great experience with Layla. She did a wonderful job matching the color I wanted and also…read moreblended it into the existing color. Great haircut too! I'm a very happy customer!

I've seen Michelle at O Salon for years and I get tons of compliments on my hair. She's great with…read morefashion colors and balayage (I've had her do both) and she's worked so hard to help me grow my hair out- she's never given up on me and she's talked me out of chopping it all off more than once, which I greatly appreciate!

was a little nervous by the prices of this place. it seemed a little too cheap and a little too…read moregood to be true, but everything worked out and i didn't get botched like i thought i would, haha. money is a little tight as a full time student and i wasn't in the position to be dropping $120+ for a haircut. all i needed was the dead cut off and add some layers back in. i even got some curtain bangs cut in. the hairstylist did a great job with the cut, but i don't think she understood how to do a blowout too well or how to style the curtain bangs, which is fine for me, idc. i just wanted healthy hair again and after $59 (including tip!!) i got that, even with coming in with hair nearly to my butt. i'll definitely come back here!!

Very nice cut and blow dry! Excellent job by stylist in and out quality haircut and blow dryread more

What a gorgeous new salon! I was a customer of the owner before they moved into this space and it's…read moreso great to see them grow and make their dreams come true in this space! The main salon and salon suites are all so beautiful. It's obvious that they spent a lot of time thinking through each detail. This is a wonderful way to support a small business owner!

I always feel so welcome coming into the space and Kari makes me and my hair look/feel like a…read moremillion bucks! She has done so many different things for my hair with cuts and color. I've always left excited and happy. All the girls are friendly, the space is clean, and they always have the best refreshments ha! Not necessary but a great perk and it is the small things that count. The vibe here is relaxed and not catty like many other salons I've been to. So happy I started coming here!

I get so many compliments on my hair (above) because of Tatiana's help. She is not a stylist…read more... She is a true artist, combining the colors, cut, style and best products to delight her customers and complement their unique style.

Great experience. Love my hair cut and color. I wish I could show the picture of my hair. Go to…read moreher website to see for yourselves.

To set the context, I'm particularly picky about my haircuts and have made the trek down to…read moreChinatown to get them for more than a decade. In this particular instance though, I was a bit desperate. I needed to get a haircut before a trip I was taking to meet some professional clients and did not have time to drive all the way to Chicago to get one before I left. I saw that this salon had just opened up fairly close to me, had some good reviews, and that being new (though I think they actually were just in a different location), they would know how to cut more contemporary styles. Overall, I've been to this location 4 times now and here's a breakdown of my experience: 1st haircut = 5 stars 2nd haircut = 5 stars 3rd haircut = 3 stars (4th time was to fix what I considered a really uneven haircut) My 1st haircut exceeded my expectations. I was really impressed by how close to what I wanted my hair stylist Yana was able to cut my hair. I showed her a picture, described a few things I wanted, and it felt as though she put in a lot of care and detail to each part of my haircut. My 2nd haircut a month later was essentially the same as the 1st and I was really happy to have found a place to get my haircut that was only 20 minutes away instead of an hour plus. My 3rd haircut though was a huge bummer. In part, it might have been the circumstances because they had a walk-in come in at the same exact time I had scheduled my appointment and they initially confused the walk-in as the person who booked the appointment, and so perhaps it had something to do with the divided attention (she would switch off cutting each of our hair during the shampooing the hair phase - you can opt to do it before or after the haircut). When I got home, my wife remarked at how unevenly cut my hair was. When I compared it to the pictures I took the 1st two times, it felt like a different haircut even though I asked for the exact same thing each time. I called them the next day to ask if I could come in for a fix and after a bit of confusion on the phone, I scheduled something for two days later, a Friday (Yana doesn't go in on Thursdays). To set some additional context, the salon's usual patrons are usually all Korean and are able to speak Korean with the stylists. I bring that up because while I observed that, it wasn't very clear to me how much English was or wasn't understood (since I don't speak Korean nor am I Korean). I just assumed they knew enough to get my haircut done the way I wanted. When making my follow-up appointment for the fix, the confusion became more apparent that it was a language obstacle. When I got there on Friday, I knew something was off because it felt like Yana went through an entire haircut with me. I expected to only spend about 5 minutes getting my hair fixed but it ended up being the usual 25ish minutes with shampoo and everything. It was only after the haircut when this other lady told me the cost, that I had to explain to them I had just come for a fix. I thought Yana would recognize me since I had just gotten a haircut earlier that week but that didn't seem to be the case at the end. To their credit, when they realized the misunderstanding, they were super nice about it and didn't charge me anything and so it ended up with me getting a shorter version of the haircut I initially came for (at least it was even). In the end, I have some mixed feelings. On one hand, I have gotten very good haircuts here in the past and intend on going at least once more to see how it goes, especially because I'm intending to do the same style I've done the past few times. On the other hand, I also recognize that there exists a communication barrier if you're not a Korean speaker, which means if you're asking for a style that is different from what they're used to cutting, things may get lost in translation. I do believe that they will do their best to understand and to accommodate. If in doubt, Google Translate is your friend.

Great service. They were short staffed the day we went. There's a small drink/snack section next to…read morethe sitting area. Also, Netflix playing in the background. Yuna did a fantastic job on my daughter's highlights and cut. She was detailed and took her time. I would say to be patient when short staffed. She is a wonder-woman taking care of multiple clients at a time. She was even answering phones. There is an assistant that was very helpful too. We will definitely be back!

My daughter had been begging to get her hair dyed purple / pink. I agreed to let her do peek-a-boo…read morehighlights. I brought her to Tricoci in Libertyville to see Kate Cluster. I 1000% recommend her! Truly could not recommend her enough. Not only did she consult me about my daughter's hair, but she got down on my daughter's level and made sure the colors were exactly what she wanted, asked about the placement and was incredibly patient. Kate gave my daughter as many breaks as needed, made her laugh and even put a movie on the iPad for her (after asking me if it was okay). She went above and beyond, was professional, courteous, and kind. My daughter is beyond obsessed with her hair and has received a ton of compliments. I can't recommend Kate enough!

I attended here as a student and I must say, a time was definitely had. To the fight breaking out…read morein the middle of the floor, to the never ending drama, and constantly being out of essential products, and everything else in between. there was definitely a point i absolutely dreaded to come in. but i am still glad i came, because as a result i made some really great friends i am still in constant communication with. and i had the best instructor for the second half of the esthetics program: Ms Lisa. she was truly a master of esthetic knowledge, and her professionalism and dedication just oozes out of her. she was always fair, but not always liked for it. she was very straightforward but her constructive criticism truly made me better in every way, and she genuinely enjoyed watching her students succeed. she is a very kind person and she truly made the experience so much better. she is far too good for this school LOL, give her a raise yesterday!!!!