Service is horrible. The lady is rude. The good isn't bad the quantity is good but she is rude. Who wants to give their money to someone who is rude. Not me! read more

I specifically asked for no pork in any of my food, I asked her and clarified my request she said okay. My food comes out and as I am eating my egg foo young (which i specifically ordered the one with no pork!!) there was pieces of pork inside, I asked for my fried rice plain and its all full of pork!! Why say its okay if youre not going to listen anyways?? read more

Me and my family have been coming to this restaurant for over 30 years!.. Even though the owners have changed over the years. The food is still very good with fair prices. read more

Husband and I go here at least once a month & the food is always very fresh and hot and it's not a long wait at all! We love their house special fried rice and the kungpao/almond chicken. Go check it out! Definitely some good food! read more

Food is amazing, always but the owner is very short and tells you what your getting, love egg flower soup but the fried rice should be less cooked its soggy most of the time. read more

Dangerous place to consume food and dangerous place to walk into. Today at 1 PM March 20, 2024 a man was spraying a commercial poison outside this restaurant. The mist was drifting all over people going in the front door. Then I observed him taking the poison herbicide to the back through the door and into the kitchen where food was being prepared. He was NOT licensed nor wearing any protective gear nor had any qualms about misting the poison on customers. You can die from poison through the skin or breathing it. If you value your life do not eat at this place. It should be closed down by the health department. I am a pesticide/herbacide licensed professional and they were in violation of WA laws.. I did not eat there nor will I ever. As I was sitting in my car deciding where to go eat lunch several other people were going in. NOTE: there was another lady walking in while this man was spraying. when she walked in She asked him to stop spraying so she could get through the door. As I was observing about 5 minutes later she came out and was not happy. I asked what happened she told me the women inside walked to the table and grabbed her food while she was eating it!? Took her food from her and told her to get out of the restaurant because she asked the guy to stop spraying poison on her outside! She said the women was violent and threatened her and had a Fork and knife in her hands. The women was a short Asian women who threatened her. She herself was an elderly women as was quite distraught. I informed her good thing she didn't eat the food as the poison spray was taken into the kitchen. If there's poison in the kitchen what else is back there ??? No and NO thanks read more

Great Shang Hai - 54 W nob hill Blvd yakima WA - Shanghainese Near Me - Yakima, Washington

Nobody answered the phone when calling tried several times was excited to try them heard great things about them

Very nice place. Had the Kung Pao chicken. Highly recommend it to you and I mean you that is reading this right now. You!

I think all the bad comments might not all be 100% the lady is not rude she just doesn't speak a lot of English and she will recommend something else when you ask what the dish is like but I love this food portions they give and I love the appetizer plates and the general tso and the presentation is good on the orange chicken but other that the BIG portions it's about $30-$50 for two but when you get your food you're going to have leftovers great for family gathering quick eats! read more

Excellent food and overflowing plates Love it. Always enough to take home for another meal read more

The lady is super rude I would not be coming back she was rolling her eyes at me and threw the receipt at me

There prices are a little to high there portion are great tastes is some what good depending on what you get the lady there that helps is rude she was looking my friend up and down she's mentally disabled so I get the looks but to look her up and down like what's wrong with her is wrong I always wanted to turn around and leave but she wanted that food read more

Lady answering the phone is rude!! Laughing when I asked for the price. No need to scream at customers asking questions. I've heard very bad things about this place I wanted to give them a chance. read more

Had to give it a Star -Reluctantly(For A Chance to warn ya )Please don't bother. Spent$50 for lunch ( 2 people ) Take Away.Threw it out. Terrible. Not Fresh or even passable.Yucky!!! read more

So rude!!!! I called to see if I needed to make a reservation. The woman uttered something and I couldn't understand her. Then she started yelling at me, "How many! How many!" We will go somewhere else for our Christmas Eve dinner and I will NEVER do business with Great Shanghai again! read more

Our family loves to order from here. The food is always freshly made, great customer service.

This place has good food but the worse service and she's always grumpy! She messed up on our plate when we wanted noodles and gave us veggies some nasty soggy noodles and meat. My husband called back and she got all mad and hung up on him. Very horrible and mean lady I don't know how she stays in business when treats customers like crap. I wouldn't recommend going there. Spend your money elsewhere. The worst service ever!! What ever that plate it wasn't house chow mein like he asked for and it was very disgusting compared to the house chow mein that we had gotten many times before!! If she messes up u can't get a refund or get the right item read more

Great Shang Hai - ?? - Shanghainese Near Me - Yakima, Washington

This place has the BEST Chinese food in town. The owner/manager is a bit abrasive but don't let that deter you. Honey/ Walnut shrimp? OMG!! How do they make it so succulent and crackly/crispy at the same time? It's so amazing. The House Special Fried Rice? Nowhere else even comes close!! I could eat that for days, Everything we've ordered has been exactly what we expected. Very generous portions. There's really no reason to go anywhere else. read more

This is old school Chinese food. If you want more flavor ask for spicy. They do this food BIG, they do this food FAST. This is not a fusion place or a Fancy place. Just good old chinese food like you would get 40 years ago. We like it very much!!!! read more

If you are willing to wear your big-girl/big-boy pants, this is a gem of a place. It is, as another reviewer notes, old-school Chinese food. It is very consistent preparation and a great value. You simply won't find better ethnic food in Yakima at these menu prices. As some folks have noted, the service can be a challenge to the experience, if you let it be. On the other hand, if you're used to dining in places like NYC or all of France, you won't bat an eye at the service. Said another way, your wait staff is human, and their problems --who knows what they've lived through? -- only become yours if you let them become your problem. If you can roll with the changing winds of service and just enjoy the consistently good food and the extreme value, check it out! If you can get a smile out of the harried staff, consider it your tip. read more

Will never dine here again reasons from seeing bad service poor customer service and after reading about the pesticide they sprayed won't risk the chance of being poisoned! read more

This is my new GO TO for CHINESE food!! They absolutely nailed it! I've been trying to find Hong Kong Style chow mein in Yakima and this is the best you're gonna get without driving to Seattle. People comment that they're expensive, but the food is legit and NOT OVERPRICED!! You get family style portions, or obese, if you can't handle portion control. I ordered the general Taos spicy, the house special chow mein, and the wor wonton soup. I tipped well because I want this restaurant to stay open so that I have someplace close to go for delicious food! It was FAST like it is supposed to be and was NOT BLAND like most Chinese restaurants! I highly recommend this place. It felt like going back in time when I walked in the restaurant because the building is old, but the character was there and I knew I was going to get amazing food! They won't disappoint! read more

Great Shang Hai - General Taos and house special chow mein take out - Shanghainese Near Me - Yakima, Washington

Terrible service and terrible food. I can't believe how disrespectful these people are when trying to make a order over the phone. Not worth your time or money. I have never been treated so disrespectfully! read more

The Owner/ Cashier is very Rude but my husband would send me because it was a lot of food for a good price but not good food. Finally it was to be the last time ordering from her because she forgot our Chowmein and I went back to get it after she was basically calling us liars. We had spent hundreds of dollars for 4 years and I was fed up. My opinion is the Owners Bad Attitude and sub par food is not worth the Headache or Bad vibes you leave with after having an interaction with her! read more

Excellent service, excellent value for the money. Not the absolute best Chinese food I've ever had but it's good and probably the best in Yakima. I've been here enough to know the owners are really nice, but there is definitely a language barrier. I wouldn't try ordering over the phone. read more

Wow. So I just called to place an order and asked two simple questions 1. Read back the order (because it was multiple) 2. How much and the lady yelled at me for both of those questions saying it's a simple order and that she won't calculate the total for me and can find out when I get there. She yelled at me like I was being mean. I had it with the rudeness. There was no reason for it I was being kind. My tone of voice was kind. So I finally said I'm sorry but if your going to be rude like that cancel my order. I'm disappointed because the food looks good on pic but customer service is not good at all! read more

She overcharges and doesn't give refund. This is theft. Food is decent but that woman owner ruins it.

Quick and accurate service. Good food and great portions . The better Chinese spot in Yakima. The indoor aesthetic was traditional but a bit bland, which would be easily fixed with some more wall decorations and creative lighting. read more

This honestly was the worst Chinese food ever. "Almond chicken" was a chicken patty cut up with gravy on it. That's the kind of stuff you do at home to improvise. That is not quality Chinese food at the prices you charged. All of the food was dry. The rice, the chicken, everything. Over cooked, no flavor. I'm not a fan of buffet Chinese but I think that cafeteria yuck would have been better than the 4 meals that we bought. Waste of time and money! Will not return! Will not recommend! read more

Humongous Humongous portions of food. You can feed 3 mouths from one dish. We ordered the chicken fried rice. It was yummy, perfect spicy flavor and how we like the fried rice to be. The Szechuan chicken was disappointing! .. It was little sweet than spicy. And similar to other reviews, the noise levels are high. The staff in constant debate of some world crisis falling on their head!! You might be taken aback by the shady, isolated neighborhood!! read more

I've been here a few times and this place is alright, I would not personally go out of my way to eat here but my boyfriend loves it. The food is good, not great. Comes in large portions tho. Fair for the price. The staff are not friendly or welcoming. They are not accommodating with the menu. I ordered a combo that comes with pork fried rice and asked if I could get the chicken fried rice instead and told them I'd pay the difference, she said no it comes with pork only. read more

Great Shang Hai - Sweet and sour chicken with pork fried rice. Sweet and sour chicken with Kung Pao chicken and pork fried rice. - Shanghainese Near Me - Yakima, Washington

You definitely don't come here for exceptional flavors. This place is just like most American Chinese Restaurants no flavor. This place is inexpensive and most people will get two meals out of the servings. What I like best about this place. It's the only place that has make your own combination plate. Btw the owner has never been rude to me or anyone while I'm there. read more

WORST service ever! Went to order take out today, walked in and asked the lady at the counter if they were open (not a single soul inside). I didn't notice at first when I asked but she was on the phone, I waited respectfully until she got off the phone to ask again to make sure they were still taking orders. She hangs up the phone and yells at me that she told me three times that they were open (I didn't hear if she did), she rolls her eyes at me and gestures with her arms. I didn't even order at that point, told her she was being rude and walked out. No wonder there was no one in the restaurant! Can't imagine the food being any good if someone that miserable runs the place. read more

The worst place you can go to in Yakima, she is rude and flat out yelling at when asked her a question about a menu item, said why I asked stupid questions read more

Really rude lady!!! Food is good but the service is really bad!! The front counter lady is rude

Good food big portions . The almond chicken melts in your mouth. The owner doesn't have a filter sometimes but I get along with her.

My husband and I have eaten there twice recently. Both times it was excellent! We haven't tasted bbq pork like this for years! The appetizer plate is extra tasty. Give it a try. Great food and service. read more

We just ordered 1 combination plate and 1 hot tea for 2 people. The waitress was TOTALLY rude when we placed our order for this $7.50 meal. When the food was brought it was almost thrown on the table. The included soup was not even half of what we have been served before. The portion was noticeably smaller than usual, as we have ordered this many times, and always had food left over. When the fortune cookies arrived (once more almost thrown on the table) the bill was for $11.50. When questioned about the bill, we were told the hot tea was $3 and the extra (4") plate was $1. Always before we received a regular sized plate for the extra charge and the tea was included. Always before we were treated with respect. Always before we received portions the same size as if we were both ordering. They reduced the bill to $10.15 which we paid, never intending to go back. They said that was fine with them. At least we didn't have to leave a tip! (Hopefully they didn't spit in our food!) read more

Crazy enough, this restaurant is one of the FEW that I haven't been to in Yakima and I will never go again. So I'm a "foodie." I LOVE EXPERENCING FOOD!" The food, how it's cooked, the service and the art in which it was served. I as very exited to try this place- and even more, excited to celebrate my mother and sister's birthday here! Our experience? Less than expected based on recommendations! My Dad had made reservations for 20, dayyys before the dinner. We get there and water was already on tables, menus were out, they were prepared. WRONG. We all get seated, they move us to a different room. We had all been sitting in the new room for 30 minute or longer (realistically, it was an hour or more.) Before orders were even placed. I ordered the "Chicken Lo Mein," some French fries (for my picky, HANGRY kid) and a Coors light. I asked for my fries ASAP so that he could eat and didn't receive them until AFTER I got my food (which took forever but was really good and we'll proportioned) and I never got my beer. The fries were cold enough to wonder if they were still frozen. My son wouldn't eat them. I then talked him into eating some of mine and asked again fir my beer. When the waitress came about, I asked for a box and my check. The box didn't cone about, but you better believe the check did. We never even got asked if we wanted anything to drink and my cousin was never asked if he wanted to order. I finally drink my beer, go up to the register to pay, but let the woman know that I did not feel that I should pay for the fries because they were to cold to eat. The woman IMMEDIATELY started yelling at me. She said it was a "big party and that I have to pay. If you come with big party it will be cold but you have to pay!" I obviously told her that it wasn't going to happen and she continued with her attitude! She then took it off and I payed. No tip, YOU YELLED AT ME. Then, as my Aunt walked up, witnessing this, she said that her food was cold also and that they took it to "warm it up" and never got it back. She was afraid to say anything, but did after I left. I was told that that same lady went in, in front of everyone and yelled at her, saying if she did not pay, "she would call the cops." My preacher grandfather had to speak up for her. I'm disgusted; and just to be totally honest, a few more than 20 did show up... but that's beside the point. They were obviously not prepared or CAPABLE of handling anything from a cold basket of fries to a large birthday cellebration. I'll never go here again; neither will my family and friends. Too bad too, because the good was decent. read more

Their food tastes like their service... Rude! If you don't mind the taste of Purina it's right for you but I highly doubt your dog would eat it. read more