Update to original review posted on April 10, 2025 re: complimentary consultation…read more Previously, a review was left expressing concerns about a consultation fee. The office, particularly Dr. Tyska addressed the situation. Consultations are complimentary, and the fee was promptly refunded. Dr. Tyska and his assistant Kristen showed genuine concern and listened to feedback, demonstrating a commitment to patient care. The professionalism and dedication to resolving the issue were impressive. My daughter will soon be getting here braces with Dr. Tyska. This recent experience shows me that patient satisfaction is prioritized and that the office is committed to resolving issues.

So disappointed with this business. Buyer beware when it comes to "complimentary" consultation for…read moreorthodontics. The 2 stars is because we once had a great experience 5 years ago. But recently, I had such an unfortunate interchange with their office manager and staff. I called to book an appointment for my daughter to get a quote on another round of braces (she never wore her retainers and teeth shifted back). The front desk told me there would be a fee for return clients but not for new clients. That didn't make sense to me so I said no thank you. I already received a complimentary consultation elsewhere with a quote. And they did NOT charge me. The front desk told me she would have someone call me back. Sure. I got a call back and told the same thing. Ok. Then I proceeded to cancel my appointment. The office (wish I remembered her name), said she would ask the doctors and call me back (again). Days later I received a call and told there would be no fee. Great. My husband brought my daughter yesterday and sure enough, I am charged $85.00. Called and spoke to the office manager. She handled it very poorly, and kept explaining that they did a lot of "extra's" and that the $85 was actually a great deal. The thing is, I didn't ask for any extra's. I just wanted to know if I would be paying the same price for another round of braces and to see if I could get some kind of discount as a returning patient. This manager made a point to say that there was no record of my previous conservations and therefore, she would not do anything. I have worked for years in private practice - Manhattan - selling elective medical cosmetic procedures. I understand how this works. It is not about the money but about the practice keeping their word and honoring their commitment to the patient. I spoke to them 3x before our actual appointment and they still charged me. I am so disappointed with how they now run their business. Very sad indeed.

Dr. Rand and her staff are a delight. Everyone there is so kind and helpful. I didn't start…read moreorthodontic treatment until my mid 20s and felt a little silly showing up with such awful teeth. They all took their time and explained my options to me. I ended up going through an Invisilign treatment and was very happy with the results. When I went for my appointments I never had to wait long, the office was very well run. I still go periodically for retainer adjustments and everyone is still friendly and helpful. Highly recommend!

So excited to start my journey to beautiful straight teeth. Came in for my consultation and to get…read moremy impressions and pan scan. Next appt. I'm getting spacers. Very professional office. Staff is super friendly. Building is clean, welcoming. They are up to date with current practices for their field. Diverse selection of music for everyone to enjoy. Accommodating when it comes to schedules. They have a sense of humor. I could go on and on.

I have been going to Amy Richter Orthodontics for a little over two years for my adult braces. I…read morejust got my braces off and am moving to retainer. I cannot say enough about how great my experience has been. I was nervous getting adult braces but they made everything easy for me. I got clear ceramic braces but I could also choose from metal or Invisalign. The time frame they gave me was accurate and everyone in the office was very helpful and friendly always. I would recommend to any adult or family for braces.

We visit the Blasdell, NY location. The ladies there are superb! We couldn't ask for a nicer…read moregroup of people for our Orthodontic care. They work with your insurance and budget with ease. Highly recommended

We are the lucky winners of children who need braces! I blame my husband. I never needed braces…read more :-P But I digress. Our daughter, age 13, was recommended to see an orthodontist for a consultation by her dentist. It was pretty clear she was going to need braces. We looked around at our options, and settled on a consultation with Owl based on proximity and patient reviews. After our consultation, we went with Owl without question. We've been a patient of Owl for many months, over six months now, I believe. We're fans of Owl for several reasons: ** The initial consultation was very helpful in understanding both our daughter's treatment plan, and payment options. ** Owl was very flexible with payments. We asked if we could pay very low monthly installments until I could apply for my health insurance HSA next year to pay off the bulk of the balance. They were very flexible and agreeable to this arrangement. ** I am forgetful with healthcare appointments. Owl does a great job with reminders when I need them. ** We primarily go to Owl on Hopkins, but if scheduling is an issue, you can go in for adjustments at any Owl location that has an opening. ** Our daughter has felt comfortable with the treatments, even now when she has to go in alone during pandemic times; she is very shy, so this is saying a lot to how welcoming and warm the orthodontia staff is here. Once we pay off and finish treatments for our daughter, our son will be on deck. We'll continue to use Owl for him when we get to that point, since we've had a stellar experience with both the orthodontia staff and office staff at Owl. Thank you, Owl, for helping our daughter smile big and bright, and next, our son! :-D

Nancy in finance is very rude and unprofessional. I had a payment due that I honestly forgot about…read more I told her over the phone I forgot about it there's a lot going on and quite frankly I don't just have the $800 just sitting in my pocket. and she basically called me a liar and made me feel like crap.

We came here on multiple recommendations and have been extremely happy with the organized…read morecommunication, easy appointments and care. Both Dr. Dusel and Dr. Hietanen were very detail oriented with their explanation of what our daughters ' recommended treatment plan would look like. Top notch front desk staff!!

From the owner: Looking for a trusted orthodontist in Orchard Park, New York? At Orthodontists Associates of…read moreWestern New York, we create healthy, beautiful smiles for children, teens, and adults. Our doctors, Dominic A. Colarusso Jr., Steven J. Hietanen, Andrew J. Dusel, Kevin Hanley, and Benjamin Hietanen, provide advanced orthodontic care using state-of-the-art technology and personalized treatment plans. From early treatment for kids to braces and clear aligners, our Dunkirk office delivers precise, comfortable, and effective care in a welcoming environment. Schedule your free consultation today and take the first step toward a confident new smile.

I had a tooth extracted this morning with Dr Koli. I couldn't ask for a better dentist. She is…read morefriendly, polite and the best dentist that I've ever had. You won't find a gentler dentist. She gave me three shots of nova cane, the last one in the roof of my mouth, I never felt any pain. Dr Koli explained everything she was doing. It's not fun having any extraction but she makes it very comfortable for me.

Jim was very knowledgeable and informative, and I felt like I left knowing what I needed to doread more

Weary about leaving reviews on medical offices because everyone's experience is so different…read more Here's mine: First visit with my toddler. His first ever visit with a dentist. They were FAST. appointment was early 9am so that could be part of it. Almost no waiting to be called back. The hygienist was great with kids. The dentist was nice. They were quick and talked to him the way toddlers need to be talked to. Kind and sweet. He got to pick a toothbrush (BLUEY) and stickers. This place was recommended by our regular pediatrician and I have no complaints.

the absolute worst!!! don't waste your time. rude incompetent staff. Was told four children had…read moreappointments only to show up and find out that instead of rescheduling for the four they only made one appointment and were unable to accommodate us that day. Then we sat there waiting for over 45 minutes past our appointment time for the one kid to be seen

Horrible. Dr. Hanley retired without telling any of his patient. Good Neighbors Dental took over…read moreand put Dr. Jones from Suburban Orthodontics as a "sub". They left patients out front of a locked dark office with no notice that he could not keep their appointments. He is also part of Suburban Orthodontics which is answering the calls now that Dr. Hanley's phone is disconnected. Zero help and zero willingness to let the patients go to a different location. So far we had an emergency appointment "canceled" bc of a now show of the staff, and now a regular appointment will not be fulfilled bc there is no staff and no rebooking. Horrible customer service by Good Neighbors Dental, Suburban Orthodontics, and of course this nonexistent Dr. Hanley's office.

This place is TERRIBLE don't make the mistake! Been calling for the last month trying to make an…read more appointment but no response no call back nothing. Just horrible ‍

dr. Farley is the best. I was really worried when my granddaughter needed braces. I thought she…read morewould freak out and be miserable BUT she did great! She has not complained once about her braces!! thank you Dr. Farley and his amazing staff!

I should have written this review in July, however now is better than never. I went to Dr. Farley…read moreto replace my bottom permeant retainer that I had placed in NC, then again in CA, and once more at a different Orthodontist in Amherst that charged me $300 to do so. Dr. Farley and his staff were super friendly and worked with me to make sure that I could keep my beautiful smile. If I ever have any issues I will be sure to go back here. I would also recommend him to anyone and everyone!

Unprofessional, botched work, and an absolute run-around.I had an appointment on 5/26 at the…read moreAmherst office with Dr. Zaman to remove and replace my composite veneer. Only after she removed my existing tooth material did she bother to check if she actually had a matching composite color in stock. She did not.She then struggled significantly to shape the new tooth to match my other front tooth, explicitly stating to me that she "is not used to doing square teeth." After three failed attempts in the chair, I left. Over the weekend, it became clear how badly she botched the job--I was left with a visible, uneven gap in the front of my mouth.When I called to reschedule and fix this, Dr. Zaman personally called me back and stated she would rather just issue me a full refund so I could go elsewhere. However, on the day of my rescheduled date, the office called me twice asking why I missed the appointment. The front desk had absolutely no record or knowledge of Dr. Zaman offering a refund.Nobody in this office knows what is going on. I am currently out $551, walking around with a botched front tooth, and being given the run-around by management. I want my $551 refunded immediately so I can pay a competent dentist to fix this mess. Avoid this location.

Will be calling in the am. A male doctor named "doctor lee" was the absolute most rude doctor I've…read moreever come across in my 44 years. I hope no one has to ever deal with him. He should not be working with the public. His interaction alone with me makes me want to leave this group I've been at for years because of how awful he made me feel. After scanning reviews I see there are several complaints about him. I will definitely be mentioning this when I call in the morning. I will also be looking for a new practice since they seem to think it's ok for doctors to behave so disgustingly to their patients.