He did a great job. It was quick and he was very friendly and explained everything that he done and checked to make sure there was no codes.

Rylan was the installer. He did a great job. He was accommodating with our schedule. When he got here, he realized that the wrong battery had been ordered. He went out of his way to go back to the warehouse, which was an hour away to swap it out for the correct one! He then drove back and installed it the same day! He was very courteous and personable to deal with, and was helpful in feedback for the battery and Toyotas! He even answered a separate question that I had about Toyotas! Would give him a 5/5! read more

I have updated my review from 1 star to 2 stars. In short, Green Bean (GB) Battery honored their lifetime warranty for my 2012 Toyota Prius and replaced the battery, but the process took 52 calendar days from the approval to replace my battery. Shorten Review - Character limits I previously trusted GB Battery for hybrid vehicle batteries, but my experience has changed my opinion. I bought a lifetime warranty for my 2012 Toyota Prius on December 22, 2020. Initially, the service was prompt; they quickly confirmed my battery failure and sent a technician. However, after my battery failed again on May 12, 23, my experience took a turn for the worse. When I reached out on June 9, 25, I spent hours waiting for a representative. If you're still waiting when 5 PM EST arrives, your call goes to voicemail. When I finally spoke with someone, they were unhelpful. My claim was approved on June 11, 2025, and I was told it would take 10 to 15 working days to schedule service. I found contact information through Google reviews, but both the email and scheduling departments passed the blame. The scheduling department claimed they were waiting for a shipment, yet neither department provided an estimated arrival time for it. Now, 15 working days later, I am extremely frustrated. I feel helpless and urgently need my car back, relying on friends for rides and rideshares in the meantime. I hope this review helps others decide whether to choose GB Battery. --- Timeline --- 6/9/25 I emailed GB to start warranty claim. 6/10/25 Called, waited for about an hour and spoke with Matthew. I sent additional pictures and got email same day with approval. "Thank you for taking the time to get all the relevant information over to us, your warranty claim has been approved. Next the inventory team will arrange for the battery to be shipped out to your local installer... This process can take estimated 10-15 working days... " 6/27/25 I emailed Matthew and CC: GB for an update. "Now that the warranty has been approved, the scheduling department will be the appropriate team to reach out to." I texted GB Scheduling "Hello we are just waiting on a shipment to arrive and then we can get you scheduled" 7/3/25 I texted GB Scheduling "Hi Ace!!, I hope you're doing well. I wanted to sincerely apologize .... We truly appreciate your patience ... quickly as possible." 7/9/25 I asked for update "we are still waiting on a shipment to arrive for your install" 7/16/25 I asked for update "Hello Ace We want to inform you that we are currently experiencing delays in fulfilling orders for Gen 2 and Gen 3 Toyota Prius batteries. This is due to a nationwide shortage of battery cores, largely driven by the age of these vehicles. This shortage has also impacted our reconditioning process.... comes in stock so I can get you scheduled asap." 7/17/25 Text message from GB "We wanted to inform you that, to expedite the process, we will be shipping the battery directly to you instead of waiting for delivery to the installer..." 7/22/25 From GB "I checked with inventory, it is being prepared to ship now" Later that day, I received an email from LKQCorp with the UPS Tracking Number. Estimated Delivery 7/28/25. 7/28/25 The battery was delivered by UPS. I texted GB Scheduling and received a confirmation for the appointment on Friday, 8/1/2025, at 10 a.m. 8/1/25 The installer called me 50 minutes before our appointment to confirm and took about an hour to complete the installation. He did a great job. I was surprised that after finishing the installation, he repackaged the battery into its original packaging and provided me with instructions on how to return the large battery that was now in my garage. I followed the instructions and called UPS to schedule a pickup, but their automated system asked me for a payment of $15. I then called my local UPS store to confirm my tracking number, which was provided to me as prepaid. Once I verified it, I dropped off the battery at the UPS store. It was a bit of a hassle, but I wanted to get it out of my garage. read more

Green Bean Battery - Auto Repair Near Me - Pittsboro, North Carolina

Before we made the decision to go with Green Bean Battery the majority of the reviews were good. However I now see recent reviews are almost all folks experiencing similar issues. First, it's virtually impossible to get someone on the phone. I read the responses and they blame it on a lower than anticipated hybrid battery disruption but that doesn't explain why (1) they don't answer the phone, (2) if you are able to leave a vm nobody calls back, (3) the website states their hours are "Monday - Friday | 8:00 am - 7:00 pm | Eastern Standard Time" yet at 5 pm EDT (6 pm EST) although I'd been listening to their banal recorded music for 30 minutes I got a message stating they were now closed. If you can't get batteries, the least you can do is answer the phones! I mean it sounds like you have time. Our battery was installed on our 2007 Prius on July 6, and I was very happy with the timeliness of the install and end professionalism of the installer. However the display in the car shows the battery super low (2 bars), then it goes up after driving on a highway but never full, then back in town it goes down again. I have no idea whether this is normal, the Toyota battery never did that until it failed. But nobody can freaking call me to tell me if this is normal. We paid $2500 for the sodium cell. You'd think somebody could call me and answer a simple question. read more

Green Bean Battery - Scary battery display on my 2007 Prius - Auto Repair Near Me - Pittsboro, North Carolina

Rylan was wonderful. Such a smart and nice guy. Came early which I like. We wanted to go to church like we do every Sunday but we were able to listen to it online because of him getting here when he pre-approved. read more

DON'T USE GREEN BEAN! I got a lifetime warranty (no longer offered) for my Camry Hybrid 2 years ago. Several months ago I got warning lights of Hybrid issues. GB required me to take it to a mechanic and get a documented code failure and send to them. I did. It took over 1 week for the installer to come. This nice young man installed a replacement battery. When I drove my car the next day, I got the same message. I had parked at a friend's house and when I came back to go home, the car would NOT START. I got it towed to the local mechanic who found hybrid battery issues and reset the code so I could drive it home. Green Bean had said that it was my traditional battery. That was not the case. I asked them to expedite another replacement. It took 10 days for them to come out again and after the 2nd replacement, I got Hybrid Battery warnings. Almost 1 month of not being able to drive my car! Towing fees and Uber costs. I decided to buy a refurbished hybrid from a local place since the GB warranty was useless. The local company found that several of Green Bean's hybrid cells in my replacement battery were defective. read more

Great experience! Getting an appointment and the install were super quick. The service was thorough with professional and courteous staff. I would definitely recommend and go back in the future if my car needs another battery. Hopefully, that won't be any time soon for me. read more

See all

Great service from Chioke Hansom . He replaced my hybrid battery in my Toyota Prius. He was knowledgeable and quick

Rylan was absolutely great! Communicated his ETA and arrived on time, I was flying in from out of state and his communication made everything run smoothly. He was very professional and kept me informed during the exchange process and let me know that the non-hybrid battery showed it should be replaced as well. We waited three months for a replacement battery to be installed, thankfully it was under warranty from our first replacement 2years & 10months ago. Due to the delay the car sat for 3 months and I was concerned about the batter, he gave me the update before I asked the question. I hope not to have to use the service again but I can't recommend the company enough and especially Ryland. read more

Follow-Up on Battery Warranty Request #WRNTY00073249 I am following up on warranty request #WRNTY00073249. I have been waiting since June 25th for a response regarding the battery warranty. Since the transition to LKQ, the process has been extremely delayed, and I have yet to receive any resolution. This has been both disappointing and frustrating, especially considering the urgency and importance of this issue. I kindly ask for an update as soon as possible. Sincerely, Andre S. read more

Shane was awesome! He showed up on time and took care of my Battery replacement in a timely manner. The fact that he drove 3 hours to do my repair and he had to fight through traffic due to an accident, lets me know that he loves his job and he's committed to excellence and pleasing his customers. read more

Update: after waiting another 10 days, and after reading the negative reviews on this site and on the BBB site, I concluded that their "warranty service" is definitely a scam (they initial battery replacement was not too great, but would not consider it a scam) and asked another installer (GreenTec) to replace the battery on my Prius. I am happy with that battery so far (all new elements, so it should last more this time), but I will wait for some time before poting a review. Since post-sale service is sadly often needed, look around if you can find other more reputable services than GreenBeanBattery. read more

hardest company to get in contact with , given a defective battery ,was told after install that I need a new 12v battery also , car still wouldn't start , was never test driven & spent over 2k for a bad battery. After taking it to a mechanic only to find out the hybrid battery they brought was defective and ofc now no one can answer the phone to fix a problem they created , terrible company read more

Shane showed up earlier than expected (in a good way) and completed the work quickly. Thank you

Awesome company with a great service! The first battery I purchased ended up going bad after a couple of weeks. No problem; Green Bean came out quickly and replaced the battery again. That battery was still going strong years after I purchased it and the lifetime warranty was transferable to the new owner when i eventually sold the car read more

Customer Service is non existent. They used to ve good before they were bought out. Now it takes forever to get a battery replaced! And forget about talking to a human! They never answer the phone. read more

Battery replaced under warranty (Rylan was technician). Excellent service once scheduled, Rylan very helpful and informative and had tha job done v quickly, highly recommend. read more

Truly disappointed with this company. Our company purchased a battery from Green Bean Battery in June of 2021 with the Lifetime Warranty, at that time. As I have noticed from their page that they have done away with that option and only have up to a 5 year warranty. I wonder why because his battery are crap and will go out within a few years. Green Bean Battery did not honored the warranty claim for the battery. I submitted my first claim June of 2025, only for them to tell me that is was not the battery. That from the report it shows all of the other codes that have nothing to do with the battery. After further research into all the codes that the computer was throwing most of them pointed to a computer issue. So, we went and purchased a new computer and then it throws the codes for the hybrid battery. Because they told me that it didn't show codes for the hybrid battery that they could not do anything for us in the previous claims. I filed another claim with the report showing that it is the hybrid battery They tell me that I have to fix the fuel issue on the truck. The fuel on this vehicle is ran by the hybrid battery. So in return the told me again that there is nothing they can do for me. On hybrid trucks there is not a fuel pump sensor it is all ran off of the hybrid battery. If the battery is faulty then it will not allow the vehicle to run the fuel actuator. This truck doesn't even have an alternator everything is ran off the hybrid battery. Do not purchase anything from this vendor as they will not honor their warranties. It will be a waist of your money. THIS BUSINESS IS A JOKE!! I should have read the reviews before purchasing from a shady vendor like Green Bean Battery. Green Bean Battery, you should have better customer service and honor the warranty on your batteries. However, I will get our truck towed to my house and will fix the battery for less than what you sold it to us for. Mister mechanic. You think you know something about mechanics on a hybrid vehicle but obviously you have no clue. This company will use every excuse not to fix their batteries. Stir clear of this business. Save yourself the grief and spend your money on a reputable business. read more

They say they'll respond in 72 hours (already terrible) but so far it took 8 days for one response to one email, and all they said was for extremely nitpicky reasons I had to jump through more hoops but they'll respond in another 72 hours. Really feels like they just want to make it really really hard to use their warranty. Rental car cost so far is huge and climbing. Find a different option read more

I have a Green Bean battery with a lifetime warranty in my Gen 2 Prius. Green Bean was wonderfully responsive when they replaced my original Toyota battery 5 years ago. Now, I have been unable to submit a claim online (I entered all of the information, but I got an error message when I tried to send it, 3 separate times). No one answers the phone, and an email I sent 2 weeks ago has not been answered. My car is sitting at a repair shop where is has been confirmed that it needs battery replacement. The mechanic said he has two other cars sitting on his lot that have been waiting for multiple weeks for warranty replacement by Green Bean. What seemed like a wonderful company 5 years ago now appears essentially worthless. Come on Green Bean, prove me wrong. read more

I really wanted to believe in Green Bean Battery when I purchased my battery and lifetime warranty in 2023. But my experience has been exhausting. I filed a warranty claim in mid-July 2025, and despite multiple emails, hours on hold, and unanswered texts, it took nearly a month just to get confirmation that my claim was "approved." From there, I was told my free replacement (covered by the warranty) would take 3-4 weeks, unless I paid hundreds of dollars more to "upgrade" to a faster option. Offering warranty customers a choice between waiting indefinitely or paying more feels wrong and defeats the purpose of the warranty. Consumers deserve better. I strongly recommend thinking twice before trusting this company's warranty promises. read more

I've been trying to get a hold of greenbean battery for weeks it's very crucial I get my battery fix my family depends on me doing my job. I can not feed my family if my car is not running. why are you guys being so difficult on honoring our warranty I cannot believe this I will be talking to my lawyers if I don't get a response by today.. read more

Green Bean Battery - Been on hold the 3rd time for over 35 mins - Auto Repair Near Me - Pittsboro, North Carolina

Shaun was amazing, very knowledgeable and took his time to install and make sure car is running well before leaving. Highly recommended!

Their warranty department seems to be a sham with just a few people getting paid to run customers in circles. And the battery only lasted 3 months so I am not sure if they just intend to email me, but not communicate, and tell me to communicate via a different system/email address/online form, for the next 9 months but... wow. these folks are struggling. do not invest your time or energy into a business transaction with them. read more

Onn July 8 I posted this. It was a week after I had started trying to get a response from Greanbean. I am trying to get warranty support. None of the options on the phone tree lead to a live person. I spent over an hour on hold. I have emailed, texted and called. Crickets! No response... On July 10 when Doniella replied I had already purchased a new battery and contracted installation read more

Update: after some pressure, Green Bean Battery decided to honor the warranty. They say they are adding a policy to account for this type of thing (replacement battery failing after install), but as of 1/4/2025 I don't see that language anywhere. It would be a good idea to get confirmation of this before buying. I'm increasing my review to four stars, because they eventually did the right thing (although it took a couple months and some pressure). One other thing to keep in mind is that they've now lowered the reconditioned battery warranty from five years (when I bought mine) to one year. The price of the battery hasn't gone down, so this is a big drop in value from when I bought. read more

Don't put your money in the hands of Green Bean Battery. They're not a company you can trust. My car is approaching 5 months old with a bad battery, sitting in front of my house. They don't answer calls or emails. They say they don't have any batteries available under warranty, but if you deposit more money, a special battery will appear! Can you believe this? read more

Green Bean Battery - Board. - Auto Repair Near Me - Pittsboro, North Carolina

See all

Despite warranty and us having multiple vehicles serviced by this company, my daughter just was told It would be 7 weeks until they could replace the battery. She cannot move now or get to work Considering escalation read more

I would give ZERO stars if that were an option. DO NOT DO BUSINESS WITH THIS COMPANY!!! You will get ok response times and help IF and only IF you're paying for their services but if you pay to upgrade to the "lifetime warranty" they drop your subsequent needs like a hot potato. No longer paying? No service and you just get jerked around. My Prius has been down for 6 weeks and they won't come out to honor my warranty. I'm contacting an attorney. Just save yourself my nightmare and do your battery business elsewhere read more

I have a 2010 Toyota Camry. I have yet to receive any information from anyone as far as receiving a battery. Back in 2022 it was an easier process but now it has been terrible. 5/31/25 I sent my codes in , got a email saying my claim was approved on 6/4/25, & it is now 8/5/25 & have not gotten any information to receive a battery. I have been calling different numbers & never get in contact with anyone. I've even been texting multiple numbers seeing if this will be a better way to talk to someone to get some answers (919 551 3066) (919 205 2055) and still i haven't gotten anywhere. I received a reply through text message on 7/21/25 that someone is going to check inventory and get back with me but haven't done so til this day. My Warranty Number is WRNTY00072209. This has been the most difficult, stressful experience I have experienced. From reading recent replies from Green Bean Battery, it appears they have launched a new warranty claim portal but what does that mean for my claim that has already been approve? Do I have to re submit a claim that's been approved already and wait an additional 4-5 weeks before I can get someone sent to replace my battery? Can someone please help me get this resolved? read more

Shane was the installer. He arrived when he said he would and the install process didn't take long. It appears to car runs just fine. Thank you Shane and Green Bean Battery! read more

Today is: 6/9/2025 (6:23pm) In July of 2023 the battery of my 2013 Prius went out. I called Green Bean Battery and selected their battery with a lifetime replacement. They were quick and battery was installed with no problems. In April of 2025 I had problems with their battery and submitted a claim. April 29th, 2025: I received an e-mail letting me know that my claim has been approved. May 7th, I sent them an e-mail requesting when work might begin and I got a generic answer back saying they are processing it. Around May 28th, I sent them another e-mail following up on when I might get a replacement battery and they replied that they are working hard to respond to every e-mail. June 8th, I requested an update and now I'm being ignored. read more

I had purchased a green bean battery replacement for my GEN two Prius in 2021. The battery lasted about one year. I purchased it with a lifetime warranty replacement. The battery died. I contacted green bean gave them all that info they requested and they approved my warranty replacement. Then I received a series of text saying that they were, very far behind on getting batteries to replace them with. But it seems they have enough batteries to install for a new customer. It's been a month and a half since I requested the replacement. Now they're not answering my text or scheduling any kind of replacement. This was approved and I have emails saying that it's been approved, but they keep making excuses on how far behind they are on everything. They have batteries to replace new customers batteries with. I believe a month and a half is extremely too long for a battery replacement. There needs to be a class action lawsuit on green bean for not fulfilling what they are promising to their customers. read more

They will sell you a bad battery and they will not honor the warranty. I gota battery and failed at 9 months. They costed me 350 dollars for towing and diagnostic by mechanic plus 1700 I paid for battery and 2 year warranty. I been waiting a month for them. I'm moving to fille with the small claims court and perhaps more. Just waiting on VA legal counsel for confirmation. read more

So grateful to Green Bean for fixing our Prius! Got it fixed in about an hour and they came to the house to do it! So glad they are in business! My husband got his Camry hybrid fixed by them 5 years ago and it's still running strong!! Thank you!! read more

Shane was timely with getting to my appointment and handled the install very quickly . He was also polite . Was a good experience overall.

Rylan was very knowledgeable, friendly, and helpful. Went above and beyond to help prevent issues in the future including giving tips and advice on how to decrease wear and tear, signs to look out for, etc. Very pleased. read more

I dont recommend Green Bean Battery to anyone. We Have been waiting 2 months for a Battery replacement. The scheduling company keep ignoring our text messages asking for updates. Very disappointed on their service. read more

Had a warranty claim approved on the battery. had been 30 days with eight communications with the company to try and schedule the replacement and NO response! Terrible customer service! DO NOT use these guys! read more

Company acts like it's out of business as of October 20, 2025. My experience with them started out well: they replaced my 2005 Prius' hybrid battery in my driveway in June, 2022, quickly and competently, with a purchased lifetime warranty providing extra peace of mind. Other issues with the vehicle kept it out of service until March, 2025, when I started using it on my 100+ mile weekly commute (sigh) and soon saw the red triangle of death related to hybrid battery issues. It took quite awhile to get any response from them, but my warranty claim was accepted by email on June 19th. Things have been downhill ever since. It took six weeks to get a warranty installation scheduled for July 30th, but no one showed up. Text messages later claimed that the installer had found the replacement battery he was carrying was no good. Earnest promises were made to get a good one out to me soon, to no avail. On August 8th, I received a form letter from them claiming that they were having problems getting used batteries to rebuild and promising that "Your replacement is expected to be fulfilled within the next 6-8 weeks." It is now almost 11 weeks since that letter went out and I have heard nothing since. Their warranty number is no longer answered nor accepting phone messages and even their sales office was said to be closed ("please call back during business hours") at 3:20 PM Eastern Time on October 20, 2025. I expect they have closed up shop but I am still hoping that my rumor of their demise will prove to have been exaggerated. read more