Not sure why my review was deleted but I need everyone to know why I stopped purchasing vehicles from this dealer, specifically Josh Farraez. Green Brook Buick GMC Green Brook Buick GMC Car Dealers, Used Car Dealers 101 US Hwy 22 Eastbound Green Brook Township, NJ 08812 1.0 star rating 10/17/2019 * Updated review Just to rebut Josh's reply, I would like to address some of the things he said which are absolutely false! When Josh stated that I arrived at the showroom already upset to the point of anger and very aggressive in tone, that was an absolute lie!!! The anger came after he ignored my wife's questions to him and interrupted her as she was trying to speak. At that point I decided to defuse the situation and I told my wife "Lets go" never to return again. In regards to him saying that the only way to satisfy me was for me not to open my check book, was correct to a degree, when GM knows that their is an issue with this specific part (Which I confirmed with my new GMC Dealership, who told me they would of handled it differently) that would cause a premature failure, why would the consumer have to pay for the replacement??? Josh could of come to me and said, why don't we split the cost of the $300? At that point I would of agreed and this issue would of been in the past. I appreciate Josh's offer to honor his so called contribution but if he really cared about me as a customer and all the business that I have given his dealership, he would of called me directly to try and repair the relationship. I wish him and his dealership much success but unfortunately I will never return there again. All the best, Alex S. Useful 1 Share review Write an update Remove review 2.0 star rating 8/10/2019 * Previous review I have been dealing with Green Brook GMC for years and to be honest there have been minimal issues with them and I have even recommended them to family and friends who have also purchased vehicles there as well, until today!!! What occurred today with Josh Ferraez has really put me in a position to not only stop buying vehicles from them every 2 years as I have been doing but I am also contemplating trading in my 2019 Terrain Denali & my wife's 2016 Terrain for a totally different model & make. We brought the 2016 Terrain in due to a sound in the front end, the car has 45,000 miles on it and has never been in an accident or gone into potholes. We were told that the strut on the left side had a part failure but we were only going to have to pay a little over $300! First off, at 45,000 miles you really should not have to replace struts unless your car was in an accident or you ran over a pothole, with that said, as a customer who has been purchasing vehicles for years with them I figured let me go talk to the owners son Josh, I was sure he would come back at us and say, "since your great customers of ours, this time he will take care of it". That did not happen, instead of resolving the issue he was very condescending to the point where I just told my wife, lets go!! I understand its business and no one likes to lose money but, if the car had 60,000 miles on it, this would not be an issue and I would pay whatever the repair cost was. Its a shame it came down to this because the folks I dealt with through out the years such as as Phrampton, who was our sales person and Getulio and Fred from service are the ones who suffer due to the owners son Josh's poor customer service style. In closing just as an FYI, these are the vehicles I bought from them throughout the years: 2013 GMC Terrain - Used 2015 GMC Terrain - New 2016 GMC Terrain - New 2017 GMC Sierra 1500 Crew Cab - New 2019 GMC Terrain Denali - New He was willing to lose this type of business over $300, I'm willing to walk away from that dealership over $300! read more

I can't tell you how happy my wife and I are at the amazing experience at Green Brook GMC this weekend 5/17/2014! Your professionalism and patience and reasonableness and experience (6 hours and two active under 5 yr olds) in the way interacted with my family demonstrated outstanding customer service and made for absolutely the most amazing car buying/leasing experience that I have ever had! Indeed, the entire staff was wonderful - yes cheerful, encouraging, pleasant. I went from an '86 Chevy Nova, to a '90 Nissan Maxima, '99 Nissan Accura TL, BMW 328i, BMW 535 Xi.; generally all nice experiences! But this was by far the best! We are excited to be in our '2014 GMC Acadia Denali and feel that we were able to maintain much 'street cred', though we are leaving the BMW brand. As we reviewed our final list after driving home the vehicle we felt that every need of ours was met or exceeded! Here is our list: 1) Monthly payment reduced from previous 2) My wife got to keep the BMW through the summer 3) The upfront payment was placed right in our sweet spot 4) It has a third row (we can now comfortably carry family/parents and friends) which we could not do since the birth of our children - no more two car caravan 5) The access to the third row is amazing, we engage in our volunteer community ministry and now we can carry a few friends with us and they can get in and out without disturbing our children (amazing design) as we drive around 6) The vehicle looks amazing and we have running boards and excellent trunk space 7) We have a lot of street cred! Our friends are excited for us. 8) We really wanted a nice vehicle and we got one Well wishing to you and your family! Big thanks again, Howard read more

I was hoping for a good experience. Be careful of the documents you sign at Greenbrook Buick. It's strongly recommended you read everything. They ask you to sign without indicating what the document is. One such trick is to have you sign a "lifetime" warranty on the car. What they don't mention is you are obligated to have ALL service - including oil changes - performed at their service center. The price charged is double compared to other places. They also want you to sign a document agreeing to arbitration if a dispute occurs in the future. This denies your right to legal action. You do not have to sign this agreement. Also, if you agree to a price of an automobile via email, insist that the management/owner sign the document that you prepared. This document should detail all the cost (line items) you agree to pay at signing/closing. The salesperson may agree to your price, and ask YOU to sign or initial the document you prepared, but at the bill of sale signing, additional charges, not agreed to suddenly appear on the bill of sale. And charges agreed to are not listed. When questioned, management will tell you that the sales person didn't have the authority to agree to "all" the dollar amounts. It's best to walk away from the deal. They're are other above board dealerships. read more

I went in one day to test drive a Buick Envision and salesman Jonathan M. got me in one and showed me all the neat features of the car. I was in the process of looking around at a few other cars as well but after test driving the Buick I wanted THIS car! I started googling around to see what was out there in a 2016 version to save a little money and found one in Springfield, VA. I called Jonathan to see if he could find something equivalent up here in the same color and features that I wanted and he said he would try and called me back in a few hours and said he couldn't but he would help me out with any questions I had once I got back to NJ. Since I bought the car from a Ford dealership down there it was pretty much making a deal and driving away without any instruction on the car. I stopped into your dealership the next day with the car and he went over all of my questions and was really great even though the dealership could not make the deal. I will be sure to come to get my car serviced at this Buick dealership now even though there is at least one dealership closer to my home because of Jonathan's wonderful assistance and follow up with my sale. He is a great asset to your company. I will be sure to recommend your business to anyone that is interested in buying a Buick. Thanks again! read more

I went into GREEN BROOK BUICK GMC after having been to 3 other dealers and spending a total of about 14 hours hassling and bargaining with them. I walked through the door (which was held open for me by an employee...a first) and was greeted with smiles and kindness. I was then assisted by Tarek, one of the salesmen. We got right down to business. I felt like this gentleman was being very honest about the current deals and savings I would be looking at, and he also took into account what I needed in a car as well as the budget i was working with. 1 day and 3 hours later, I was in a brand new 2017 GMC Terrain! The process was painelss and actually very pleasant. I also worked with Josh (who I've seen on TV!lol) and he was also very courteous and attentative. After just 2 visits and 3 hours I was set. The other dealerships were very intimidating and aggresive. Tarek and his family truly took care of me and made me feel like family. I will be referring all my friends and family to this dealership and especially Tarek because of the professional and honest care I received. This was my first new car and lets just say 4th time is a charm! Skip everyone else and see Tarek and his time. Don't waste any time! Thanks again Tarek and Green Brook GMC. read more

I can't express how surprised and relieved I was with my experience at Greenbrook GMC . It was my third stop while looking for a family vehicle. My daughter had just been born two weeks prior and besides all the stress of looking for a vehicle I had the added stress of a newborn. When I entered the dealership I was greeted almost instantly by the workers there . My two year old son and my newborn daughter were with me at the time along with my mother in law and we never seemed like a nuisance to the facility . We were treated like family from the beginning . Robert Lopez was very honest, helpful and straight forward with me . He went thoroughly through all the options with me while being efficient and did not waste any time . Everyone in finance was very helpful and hardworking . Mark and Laurie helped me through all the cumbersome paperwork and I can't say enough how much I appreciate their hardwork . I work at two hospitals and I'm returning from maternity leave I definitely will pass the word around and refer this dealership . It was the least painful and most honest and helpful service I have experienced . Thank you thank you!! Keep up the great no excellent work !! read more

I dont like to promote places but i thought these guys deserved it. I brought my H3 in for running really rough, they found the problem after about an hour of diagnostics, The had the shuttle driver Franco give me a ride to the mall while my truck was being looked at they advised it was some wires chewed up under the hood. Franco picked me back up and when i got to the dealer they had a loaner car ready for me because the repair would take some time. Franco made the ride a pleasant one with his conversation. The service team itself Ricky Fred Tony and the rest of the guys are so friendly and nice. Anthony the service Manager was very informative about the repairand what would be done. I picked up my H3 the next day not only did it run like new they even washed it for me. Lou the service director spoke with me when picking up my truck and explained a few things i could do to prevent it from happening again. My overall experience here was a 10/10. I love this place. keep up the good work guys. read more

I had a great experience with the service dept today. I was there for about 4 hours and I felt very comfortable and relaxed. Every once in awhile Fred Sheppard (the service advisor) gave me updates and was very informative in regards to my car. From the moment I walked in to the moment I left I felt like I was a priority. At one point I was sitting in the upstairs waiting room and one of the salesmen (I forgot his name) came up to me and "said aww you've been here a long time" and handed me a water, we chatted for a bit but his smile and caring meant a lot. I knew from the beginning I was going to be there for a long period of time so I made the best of it, watched TV, drank hot chocolate and had popcorn. I'm very grateful that my car was under warranty and walked out not paying a thing. Thanks again Fred for all your help today and keep up the great work... A smile goes along way read more

We purchased a new 2011 GMC Terrain from Green Brook and also went for the special warranty deal by taking all the service back to this dealer. We are low mileage drivers, but all service appointments were done in a timely fashion while we waited in their customer area. I have dealt with Fred the Service Advisor and have been treated very well and in a friendly manner. To date I have had no issues with the service at this dealership. I have been talking with a Salesman (Mike) about a possible future purchase and have been treated in a friendly manner and not subjected to any high pressure tactics. If the pricing on my next new vehicle is competitive, I would not hesitate in purchasing another new vehicle from Green Brook. read more

I purchased my first gmc pick up and so far I am impressed I went in for service on a Monday morning I was promptly greeted by a nice gentleman his name was Fred sheppard he was smiling and seemed happy to be there he asked how he could help me I explained I needed a oil change with no appointment he said no problem took it in it was approximately 1 hour not too bad so I continue to go back now for 2 years all the other service guys and cashiers are very nice as well the guy Ricky that sits behind Fred seemed nice and funny too they introduced me to service manager Lou he was nice as well sorry so long just happy to have a honest dealer to keep returning too I would recommend this dealership to anyone !!!! read more

terrible,but ended up buying the truck anyway because of a longtime relationship with a salesman Nate. I've bought at least 7 vehicles from Nate over the years and I wouldn't speak to anyone else!!!!! especially some POS named Pete, a so called manager, how he got that job and kept it is beyond me. if it weren't for Nate,I would have definitely walked!!! this guy Pete at greenbrook is a real dirtbag typical pos car salesman who totally sucks at his job,and if I were his boss he would've hit the bricks long ago. my guess is he knows or is related to someone up high in the company, that's the only way he has his job besides maybe blackmail!!! Your the man Nate!! thanks for your time, Felix Unger read more

My experience there was great!!!! My salesman Jimmy was the best salesman I ever dealt with. He was so nice he made me feel so comfortable. it was my 4th time going to a dealership trying to get a car and it is my last. I will never go anywhere else ever and I will send all of my family and friends to him. He helped me get out of my car that I hated and into a new Acadia. He knew I didn't have that much money to put down and my credit isn't the best and still treated me fair. He spent about 3 hours with me and got me a amazing deal!!! I enjoyed my experience!!! Thank you so much green brook GMC and jimmy. You have earned my business as well as my friends and family read more

Great family of guys at Green Brook have serviced my LaCrosse for 2 years now. As a woman, I am leery of service stations. But you can have complete confidence in the work done at this dealership topped off with excellent customer service. I travel 16 miles (right past a local GMC service station) to get to Green Brook Buick. Always informed by servicemen if an issue or a longer than expected wait. Complimentary car service to and from work. Comfortable and friendly environment. Never a problem making an appointment. Hats off to Sonny, Fred, Lou, Frank and the whole gang! read more

From the moment one enters to the time of departure you do not feel pressured. Our sales person Michael Clemens put us at ease immediately by listening, gaining our trust, processing everything painlessly, reassured we had a clear understanding and proceed with confidence. Michael and Alex who was the finance person explained all of our options and allowed us to make choices we felt would be beneficial to our families needs. At no point did we feel rushed but impressed with people that went above and beyond our expectations. Customer service at its best! read more

We recently purchased a certified pre-owned chevy here. I cannot express my sincere appreciation to the entire group. What a pleasant experience it was. We first went to see cars in the lot on a Sunday. Much to our surprise the Manager was there and came out to let us know if we needed anything to just ask. The next day we purchased the car. They made it easy and were so professional. Best experience we every had and the car was perfect when we picked it up. Highly recommend the pre-certified division! read more

I have had my 2014 Enclave serviced at Green Brook Buick a few times since I purchased it in November 2013. From purchase through service, I've been satisfied with my experience to date. Each time I came in for service, I was greeted by Amanda and never felt rushed. She is quite knowledgeable. I appreciate that I received a loaner vehicle the last time my Enclave was in for service. I hope that my future experiences with Green Brook Buick will continue to be positive in nature. read more

i bought 2 trucks from Greenbrook gmc,,a 2016 sierra and a 2016 terrain,,Frampton was one of the best salesmen i have ever dealt with,,leasing my 2 trucks was a pleasure,,a fantastic experience,,,and the whole service department is also great to deal with,,Fred and Anthony the technician were extremely professional and very pleasant to deal with,,,i can really say they were a dealership dream team,,honesty and integrity was all that i dealt with from both,,awesome experience! read more

had a great experience especially with Joseph DeRosa the salesperson. He (as well as the agency) went above and beyond to allow us to have the car checked by our own mechanic before purchase and even personally delivered it to him. They then went ahead and delivered the car to our home after purchase. The atmosphere is positive and welcoming. Indicated damage to the car before we even looked at it....just so there would be no surprises. Good place and good salesperson. read more

My mechanic recommended Jim and he was awesome. He understand what I was looking for and also since I was a first time owner, he was very patience. I went to other dealers and I'm lucky if they have 1 truck on the lot, but Greenbrook had 3 and 1 of those I took home later on. I felt comfortable around them and wasn't nervous. Got my dream truck! Thanks to Jim and Greenbrook, my Canyon, is the smoothest, hottest, and she's a beast truck on the roads! read more