I was looking into a 30yard dumpster rental and also looking for movers to help dump a lot of trash at our office. I stumbled upon green guys and gave them a call. Walter who helped with setting up the appointment was pretty friendly and easy to talk to. They were able to come out next day. Upon arrival Walter stated that it may be an all day job (we had about 300 heavy boxes/ furniture that needed to be hauled). Walter and his crew finished the job in about 4 hours! These guys move QUICK! (It was a flat move fee!. No extra charges by the hour) In the end I was very satisfied with the work and pretty amazed how quickly they were able to get the project completed. I would definitely use them again in the future. read more

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I called late Sunday (because it's advertised that they're open 24/7) and whoever I spoke with was extremely rude. When I told him how rude he was being and that I didn't want to use his services, he proceeded to call me back from a different number. I didn't respond, and he texted me twice. My sister then called him back to tell him to leave us alone. "I'm a potential customer and perception is everything. You're coming across as rude." My sister "Oh you think I'm being rude? I'll show you what's being fucking rude." Green Guys He then proceeded to send another text. Very unprofessional. If I could give less than one star, I would. read more

Called Green Guys to move an upright piano out of basement. Quoted $250. Called another company who quoted lower, called Green Guys back and they price matched to keep the appointment, scheduled for morning next-day. Two guys arrived in a Penske truck, pretty standard fare for local moving / junk disposal company. Initial exchange was a little bit weird, they asked if I'd been given a price, I told them, they said it seemed unusually low for moving a piano, I said I'd price matched and that it was a console upright / no stairs, they said cool. Their credit card machine was down (only negative, really) so had to run get cash, by the time I was back piano was packed into truck and ready to go. Great impression from moving staff, seemed like really nice guys. Easy to schedule, service and pricing as described, great experience. read more

DO NOT RECOMMEND!! Called on Saturday for a couch pick up. They said they could come on Sunday at 10am. Never showed, never called. I called them 6 times over a 2 hour period on both numbers they provided and no answer or call back. Absolutely horrible customer service/business practice. read more

I was ghosted by this company. Scheduled spa removal for a thursday morning. They called to say they needed to reschedule for Friday, then Friday never showed and never responded to texts or calls. I hired someone else the following day. read more

I called this company to have 1 dishwasher removed. The man I spoke to told me he'd be able to pick it up by 5ish that same day. I was pretty excited until 6:30 rolled around and I hadn't heard anything from them. I called and the same guy told me that they were still busy at another job and that he could come the next day. I was really understanding about it and was willing to reschedule. I was out of town the next day but we set up a new time for the following day at 12pm. Just before 1pm that day I called. Got no answer and left a voicemail. No response whatsoever. I find this incredibly unprofessional. Don't set appointments you can't keep. Definitely wouldn't recommend these guys. read more

My basement flooded. We called Green Guys Junk Removal in Gainesville GA on Wednesday evening. They agreed to come out on Friday at 9:30 AM. They did not show up! At 10:00 AM, my husband texted them to make sure they were still coming out. They eventually texted back and said their truck had broken down and was having to be towed to a shop. They then agreed to come out the following Monday. I had to take off work to be here when they came. Again THEY DID NOT SHOW UP!!! My husband texted again... no reply! My husband called and left a message.... they never returned the call!!!! This is not the way to run a business!! If you tell someone you're going to be there you need TO BE THERE!!! Or at the very least give them a call to let them know!!! It is now Tuesday evening and they still have not contacted us!! I am very disappointed and angry!! I have taken my business else where and will tell everyone I can what a unprofessional and crappy business Green Guys junk Removal of Gainesville is!!! If there were negative stars for a review this business would DEFINITELY get them from me!! read more

Had appointment set for Saturday 6/11/2016 for the early afternoon to have items removed from basement that needed clearing by Monday. Received a call from them at 9:35am asking if they could come at 10am, wife, who set it, up was at work and I was not available and asked if they could make it 11am I could be home by then. Guy sounded annoyed but said they would come. Again appointment was supposed to be in the afternoon. No one showed up or called so I called them at about 11:30 and left a message. After calling 5 more times and leaving 3 more messages it was clear that my business was not needed. I did see other recent reviews on other outlets with the same experience with this company but I thought I would give them a chance anyway, don't make my mistake! read more

Skip green guys, their quotes are a lie and their customer service is atrocious. We called Friday to have some tree debris removed. Walter quoted $250 via photos and said they would pick it up Saturday. No call, no show, no response to texts on Sat. Our first thought was... well, it's a weekend, maybe they got their days mixed up. I called Monday and he lied and said he "told the guy he'd see what he could do". So I scheduled them for 10am Tuesday, confirmed the quote of $250, and let him know if they couldn't make it we would have another company do it. 11:30... still a no show. I called and he "left this morning without our address". What kind of business is this? When they finally showed up at 1pm it was one worker in a Penski truck, not even a Green Guys truck, and he immediately doubled the price to $500. No way. Not only are you now 4 days late but now you're doubling the price? Get out of here! The worker called Walter and said "we can do it for $350". I told them that just wasted everyone's time and made them leave. If you're not honoring your quotes or your promises times, I'm not paying you a dime. If you get here and feel the work is more than expected than you shouldn't quote by picture (which we sent several of with reference for scale). Unacceptable. Do yourself a favor and look elsewhere for your removal needs. read more

Green Guys came out for a quote and our only requirement was to let us know when they could commit to being at our home for leaf removal. They were to show the next day at 10 am. No call and no show. After two calls to their number (shocker, it went to voice mail) and after we both left messages, we received NO CALL back and still haven't heard from them. We rearranged our schedule on Saturday to accommodate their schedule and we lost out. This is nothing but poor business and wouldn't recommend then EVER. Hopefully they'll take this to heart and return calls. We still would have tried working with them, if we would have received a call back. We were burned twice...never again. read more

Green Guys was supposed to come and do a leaf removal on a Saturday. No show, no call. Green guys was supposed to come on a Sunday and do an estimate. No Show, no call. Green Guys was supposed to come the next Tuesday and do a leaf removal. 2 hours late. I asked a few questions about pricing and then the Green guy told me I was cheap and said he was not coming. I have many leaves piled up I need taken away and cannot find someone now. I told them I was going to write them a negative review and the guy I was dealing with said he " would like to meet face to face." Apparently he wanted to fight me because he no showed me twice and was upset I asked how much they charge. He also is supposedly going to see me in court for writing this review. Very limited understanding of defamation of character. This guy is an interesting fellow. I would not use this guy for anything. If you cannot trust them to show up what more can you trust them for? read more