Terrible service. They "fixed" my husband's pressure washer and it worked for 5 minutes. We took…read moreit back and the guy said the engine flooded and he forgot to put fuel back in it. He said they would get right on it and have it ready soon. They had it for a month. We went after 2 weeks to see if it was ready and they hadn't even looked at it. We went back today amd when my husband asked if it was ready they just laughed. We just took it back and will fix it ourselves. They are very unprofessional and there are always a bunch of crackheads hanging out at the shop. Edited to add: he fixed it himslef with a $10 carburetor we bought on Ebay. Dont waste your money here

Needed a DR Trimmer repaired. Cost of diagnosis goes toward repairs and work was done quickly. Also…read moregave recommendations to prevent what caused the problem.

Shout out to the Service Department. My chainsaw wasn't working because the chain wasn't sliding…read morelike it should. Walked in expecting a wait for service, which is the normal since they do good work. When the service guy got to me I told him I couldn't get the chain slide right. The guy look at the chain and then Jose said it the safety lock, it's stuck. Jose took the chain saw and showed his helper this how you fix it. After chain saw was fine. I asked how much and they look at me said it's on the house. That was totally unexpected and thank you again.

I called to get my lawnmower blades sharpened they said bring it down. When I got there they…read morerefused unless I took the blades off myself. I called these guys because I wanted a professional to do the work. Thought it would be an easy job for them They wasted my time and lied to me on the phone. I'll never go back again and tell friends and family to do the same. Thank you very little J and P

We used Exeter small engine repair after years of dealing with Lawrence Tractor & Jensen and…read morePiligard. Both places are so busy and you would leave your riding lawnmower there for up to month before it was repaired. We are on our 3rd JD riding lawnmower bought thru Lawrence tractor. Front desk guy and back of house mechanics are pretty lackadaisical and apathetic. Or maybe just racist...not sure. Anyhoo...back to Exeter small engine repair, These people are AWESOME! Complete tune up and new blades, replaced older tire, cleaned it very well and delivered it your home in Visalia!! Still much less expensive than the other guys and in 1/4 the time. They also called and let us know how long it would be and kept us posted throughout the process. Great customer service. Like the old days.

I've tried calling, call won't go through; I've tried texting, message won't go through. I am…read moretrying this method to get some attention. I took my Ryobi battery operated lawn mower to this shop about six weeks ago, I have talked to Willie's daughter and she tells me that they are waiting on parts. Now, when I call or text the reply is 'undeliverable'. I have no other option with which to contact this business. I just want to know if the mower is repairable or not. Elaine Roy - 559-355-4828

Did a great job attending me and servicing my equipment. They run great now. They were also fast.read more

Took care of my stihl chainsaw and blower in a couple of days. Great repairs invoices and detailed…read morerepairs made. Will be back again

I've been buy my lawn and wood cutting items here for years now and they've proven to be very…read morecustomer friendly. Whether you are shopping for a chain saw, lawn mower or just a shovel you'll find the best brands here. Personally I've bought chain saws and weed eaters here and with the service department, you can be assured that they'll keep your tools running and in top condition. Stihl, Honda, Echo or Husqvarna...it doesn't matter you'll be happy you shopped here...I know I am.

First time customer and LAST time customer. They are liars. Make promises they don't keep. Say a…read moreblade sharpen would be one week. Then denied ever saying it. Promised mower would be done Friday and they would call. No call. Excuse was the guy that does the calling was off on Friday. Well I think they should have more than one person doing the calling backs. Monday morning owner called about when mower was going to be done. They said in the afternoon. Then they called back in a 1/2 hour and said it was done! Flaky people who don't care about their customers except if you are commercial then they said they do commercial first then the homeowner! That's just wrong. Had the mower at least 4 weeks just for a blade sharpen! Do Not Deal with these liars.

Brought in a Stihl chainsaw for tune-up. Left a $50 deposit and was told by one of the sons they…read morewould call me back in a week and half. Two weeks later I stopped by to check on it. Owner, father wasn't sure what happened but told they were unable to work on it because the cylinder wall was scared. I mentioned all I needed was a tune-up. Brought it home to tune-up myself and realized that this was never touched or any indication that it's been handled. I have pictures Feel like I have been taken advantage of. Never to return

I took in my riding lawn mower because it wouldn't start. Sequoia Outdoor had serviced it 5 months…read moreprior and I ran it one time. They called me with quote of $350 to repair saying the carburetor needed to be rebuilt. I said no picked it up with a $95 diagnostic charge, drove to Clovis Repair. He didn't have time to look at it but gave me suggestions to do it myself. He said to check for power, which I did and that was good. He said to check the automatic gas shut off which can stick,A VERY COMMON PROBLEM. . I checked this button and it was stuck. I sprayed it with carburetor cleaner and loosened it up. It started perfectly!!!!!!! I'm so grateful for the honesty of Clovis repair. I was charged $95 at Sequoia and they couldn't even diagnose a simple fix. I was a big supporter of this small family business but this service is UNACCEPTABLE. I WILL NOT USE THEIR SERVICES ANYMORE.

They are quick with repairs. They go above and beyond for their customers. Great services very…read moreprofessional. I recommend this place to anyone who needs their equipment fixed. Had a lawnmower needed a shaft and they made it like it was brand new!

Brought a chainsaw in for basic service/tuneup. basically for an oil change and a new chain or…read moresharpening. No word for two months, I call to be told they need to "run one more test. Call back next week" Next week I get put on hold for over an hour then the call is dropped. I call again each month and get either run around or terminal hold. This week she takes my number and says I'll check and call you back. Five days later I stop in. She says did they call to tell you it is ready? She disappeared into the back for 15 minutes and the service man brings it out to say "it's not worth it, no charge." I remind him it was running when I brought it in for an oil change and chain. Truth is this business is a mess. un organized and un professional at best. I'll never bring anything here again and I'd recommend you find another option too.

The owner is very nice very respectful and very polite. I owe him a beer for making sure that…read moremyself and my family are taking care of and will be getting the equipment that we had picked up and dropped off for us we will be getting that later on like I said I owe that gentleman a beer

I dropped off a chainsaw on 1-5-26, for a clutch replacement. 3-20-26, after many visits to check…read moreon it, and a wrong part later wich they charged me for, finally I had to watch them finish it in front of me and they charged my again for getting the right part.........I will be taking my business elsewhere.......

Unbelievable. I left a lawnmower back in March. Just to replace the carburetor. And now we're…read moregoing into July. And it's the same story and dance. Parts aren't in yet. They told me it's in it's way. Should be here in 4 weeks. In May. And still not .here. to everyone that wants customers service. Do not use incompetence people. They are terrible at what they do. If I ever get my lawnmower back. I will never use or recommend these people

I had to take my lawnmower to J&P as they honor warranties. Long story short, I would give Pete,…read morethe man who waited on me 5 stars if I could. He diffused a potentially hostile situation and I left a relatively happy customer. J&P should recognize his superb people skills and keep him as long as they can. Probably won't be long, as good help is impossible to find these days and he is a rare find indeed. I still am not crazy about J&P but I do like Pete.

We bought our tractor here in 2022. The experience of my purchase and the delivery was great! I…read morereceived enough information to start working right away. Through the years I haven't needed anything other than basic maintenance and she is still running strong. There was a recall on my tractor and I was notified and kept informed until they had the parts to schedule the repair. Always helpful, knowledgeable and friendly staff. Thinking of an upgrade.... Now that my needs have evolved from maintenance to farming. Looking forward to round two with this group!

Initially called the business to get my John Deere tractor serviced. I called three times and was…read moreanswered by a receptionist who told me someone would call me back. No one called. I went in to the business to find out why I was not getting a call back. They have me some story about the service guy not doing his job. I set up an appointment for a technician to come out. The appointment time was for 9 am. I specifically asked what time they would be there as I took time off of work. 1015 rolled around and no one came. I called and was told they would be there soon. After another hour, no one came. I called again and was told they would be out. At 1:00 no one had been out. I called and cancelled. Horrible customer service. If I knew this is what I would experience, I would have never bought my tractor there and gave them my business. Would never recommend them.