The saddest days of my life were spent at this location where VEG made several mistakes and my dog…read moredied. I made a snap decision to go there based on high Google reviews, not realizing they were they were capital-venture shop with limited medical staff. Please go to Friendship Hospital for Animals or similar.

ALWAYS GET A 2ND OR 3RD OPINION before getting treatment at this location…read more I waited months to write this ro make sure my opinion isnt bases only on emotions but what happened. 1. I had my cat of almost 15 years euthanized based on the veterinarian opinion. Before hand they give you all the time you need alone with your pet. Needless to say I was in a room crying. After crying in the room. As I walked out of the room. A female doctor was imitating a fake ugly cry while the 2 other female doctors were laughing. I was literally just in the room crying. When the procedure is done they stop talking to you. I stood there for 15 minutes. They literally forgot to get rhe paw prints and fur. I had to remind them The lady at the front desk was very nice. They better not ever fire her cause her friendly demeanor is helping their business. The female doctors are catty like teen from mean girls. 2. They judged me based on my appearance. I felt bad about myself. Like I made them uncomfortable. I believe it was my hairstyle that was a distraction because the doctor couldnt hold eye contact without looking at my hair. 3. I felt judged because of my financial situation. I obviously dont expect and didnt ask anyone to work for free. I went there out of desperation for suggestions and to buy pain medicine and ointment to clean my cat eyes. 4. I did not like the way they made my cat scream. If she had done that before I wouldnt think anything of it. However she has NEVER screamed like that which is why I believe it was intentional. I regret taking her there in her last moments. I still remember that scream. I just pray she was fully transitioned and that I made the right decision for her. Please dont wait to get insurance. Get a 2nd opinion because ive met other pet owners who vets worked with them far as payment or showing them how to do certain things at home to care for their pet and cut cost. If I ever have a pet I would never step foot in that facility again.

I will forever be grateful to the vets, the techs, and ALL the staff at VEG. A few weeks ago, our…read moresenior kitty collapsed and was having a severe respiratory crisis. From the moment we stepped through the door, every single person around us leapt into action to save our girl. I have never experienced an emergency to this severity with a pet and was an absolute mess myself when we brought her in. The team worked to quickly stabilize our cat and were so sensitive and kind with my husband and I as we were grappling with extreme anxiety and anticipatory grief. Dr. Watson was the veterinarian we dealt with in those first critical hours, and she somehow struck the perfect balance between professional and warm. She sat with us while we talked through the possibilities of what was happening, the plan for diagnostics, and the decisions we should be prepared to make. It felt like being taken care of by the most knowledgeable friend you've ever met. Once we determined our cat was going to make it and be hospitalized over night, we literally felt so comfortable leaving our girl in the care of the wonderful staff. They told us multiple times that we could call at any time for an update, and we took them up on this offer when I woke up in a panic around 4am. Dr. Beckford immediately got on the phone with me, providing me with a lengthy update and allowing me to ask as many questions as I needed to feel comfortable knowing our cat was doing well. The next day when we returned to pick up our cat, Dr. Shah took so much time talking through the details of her condition and what we would do to treat her at home in the future. Instead of just doing the bare minimum, it felt like he was caring for us and for our cat like she was his own. Even on our way out the door, every vet, tech, and staff member kept reminding us that we could call or message them at any point if we had further questions or concerns. They truly mean this - even after your pet has gone home, they will gladly help reassure you or answer questions if your pet's condition changes. Since this is an open concept ER, we watched this group of vets and techs interact with a variety of pet parents for 6+ hours and at every step, you could tell that they were performing above and beyond the call of duty to do the best thing for every one of the animals that came through their doors. We were on the receiving end of that empathy, thoughtfulness, and expertise at every single turn and I would highly encourage every dog or cat owner to keep this clinic in mind for any future emergency that you might have in the future.

They are always fantastic. Have had to go a couple of times…read more The staff goes above and beyond to help you understand what is going on with your pet, what they are intending to do and keeping you updated in a timely and courteous fashion. I won't go anywhere else in the area and they do have other locations, which is great. Highly recommend - especially when you are in an emergency and you want excellent care fur your fur baby. While I hope to not have to go back anymore, it's very comforting to know they are there.

The staff and Dr Moncur especially, took the time to explain everything that was going on with…read morePixie and what was needed. They were empathetic and caring from beginning to end. Even the doctor that was on duty the next morning was great. We were seen pretty fast even though there was a critical case ahead of us. There were no hidden fees and the final bill was a little less than they estimated. I highly recommend and can't thank the entire team enough for the care they gave Pixie

Excellent care. Kept us informed step by step. Very detailed and caring for our pet. the care…read morethey provided to my pet.