Very professional and quick service! Given an estimate right away and were able to get me in right…read moreaway! Great people to work with. My second experience with them and couldn't be more happy with their quality of work. Always a pleasure!! Plus a fair price!

front staff was very unprofessional; discussing very inappropriate things in front of multiple…read morecustomers. smell of smoke noticeable. insurance required me to start with this shop but the people in the front area were such a complete disaster i requested State Farm to send me somewhere else.

First off, staff communication was superb. Their staff (Andreas) kept me in the loop of my repairs…read moreevery step of the way. Secondly, my vehicle looked better than it did when I bought it following the repair. And lastly, the vehicle was done on time and as expected. I would recommend this New Berlin Caliber Collision to anyone.

Excellent service from Andres, Nuri, Jeff. Really appreciate their excellent care of my vehicle…read more They even detailed it without asking!! Quick and efficient turn around.

I went to this body shop and had a great experience, so I recommended it when my husband's car got…read morehit over the holidays. We got in sooner than their initial estimate, but the work took longer than the week they suggested. They had to fix things then paint, and it all looked to match perfectly. However, we noticed that weekend (once my husband had a passenger) that the front passenger door was hanging low and didn't match the line of the trim. We called to see what could have caused this since we didn't see this issue before we brought it in and the accident damaged the left driver side. We were told by the shop that it was that way when we brought it in. First off, NO. We even have a few pictures before we brought it in and that was not the case. As we didn't trust what they were saying, we took it to another body shop to get an estimate to fix this issue. Within a matter of minutes, they found that the bracket on the frame that holds the door shut wasn't screwed all the way in. They surmised that someone may have taken things apart on both sides to line things up when reassembling and perhaps didn't remember to screw that part in. They fixed it on the spot for no charge.

Incredible service. I came to get my car detailed and left with a meticulously cleaned vehicle and…read morecomplimentary body work to move my shifted bumper back into place. I could not be happier with my experience. Thank you!

I went there on a Friday for a quotation on painting my front bumper cover and replacing my…read moreheadlights and running lights. I asked that the quotes be separated incase I couldn't afford to do all of it at one time. They said they were busy at the time and asked if they could email me the quote. I said that would be fine. I checked my email daily looking for the quote and then one week later I called to find out where the quote was and John said he plain forgot about it and would get it right over to me. Well about an hour later I received the quote and it was all quoted together not separately like I had asked for. So I reached out to ask them to break it down and then he then tells me he can do that if I want to come back down by them which is a half hour by car and he says they usually charge for quotes which he never mentioned when I went there for the quote originally, Just because he was so busy he was irritated with me for asking for what I originally asked for. So I told him to just forget the quote and I will go elsewhere and I will post something on Yelp. He then told me to come back and he will requote it the way I wanted for me at no charge! Why should I have to drive 1/2 hour for such a simple quote?

This shop is a God send!!! I went initially just to get a little body work & touch up paint. The…read moreowner John was curious about the results I was looking to achieve..once I told him he gave me the proper procedures that would be required to get those results. All he requested was time. Long story short, him & his entire team brought my Volvo S90 back to showroom status! My car looks absolutely impeccable now & i have John & his entire team to thank! I am forever grateful for them all! If u want QUALITY, added with complete professionalism & kindness...this is the place!

My daughter had an accident this past winter after an icy overpass froze. Not being from the area…read moreI was referred to Goff's at this location. Jason was extremely helpful and understanding and gave me the help and advice I needed. He gave me an estimate and a quote and even though they had to send it out for repair it came back as expected, working and under the estimate. He kept me in the loop the entire time and helped me keep the repairs within reason due to the value of the car. I can't thank you and Goff's enough. You have a customer for life as a result of my experience. Marty

I wouldn't trust them to cook a frozen fish stick…read more I've had 2 experiences with Reflections. My first was a car that had front end damage. They had to send it out to their regular mechanic for some work. After I got it back the alignment was absolutely horrendous. The body work was acceptable, but here's where I blame Reflections: I took it back to Reflections and explained the issue. They told me to go see their mechanic and explain it to him. Perhaps Reflections should have made initial contact with their mechanic. That's debatable. But I contacted the mechanic myself anyway. The mechanic took it for a drive and verified what I was experiencing. He put it on the lift, looked at it and told me there was nothing wrong. He further explained the problem was something called "torque-steer" - something in the automatic transmission that makes the car pull to one side during acceleration. He added that a lot of cars come like that straight from the factory. He concluded by saying there was absolutely nothing he could do about it. Well... keep piling on the garbage because it didn't do that before the accident. I went back to Reflections and asked they send it out to a different mechanic to get a second opinion. They refused and passed the buck back to me. So now I have to pay for another mechanic to look at the shoddy work that your mechanic did? You don't stand by your mechanic's work? Nice. Well guess what? I did take it to another mechanic. He put it on the lift, looked at it and said, "oh yeah! I can tell the alignment is off just by looking at it." Experience #2 Yeah, I know I should have known better. But I thought maybe things had changed. It had been a while and they seem to get good reviews lately. So I called for an estimate. Immediately the lady that answered did not sound pleasant. She said estimates are scheduled, so we set up a time on another day. I drove down there and was told they couldn't give me an estimate. Ummmm... why? They said they will only give estimates directly to my insurance company. You couldn't have mentioned this over the phone? What if I was paying for it out of my pocket? Could you give me an estimate if that were the case? Thanks for wasting my time. I won't trust a business that won't give me an estimate. My insurance company and I are just supposed to blindly trust what you say? No thanks. Getting estimates gives me different information from different vantage points. I also won't trust a business that won't stand behind their customer when the job didn't go quite smoothly. Hey, sometimes the experience isn't perfect. It happens and I'm OK with that. But it's how you deal with those particular issues that set you apart. I don't care if they happen to be the best body shop in town. Collisions often require mechanical work. If you're not going to stand by your mechanic and send me all over town to deal with a problem YOU were paid to deal with... how exactly am I supposed to trust you?

The entire staff was so friendly, courteous, and professional. They kept me in the loop on timing…read moreof when the vehicle would be finished and helped me out by letting us use a loaner. I would recommend Mander Collision in Muskego to anyone. Thank you for all you do! Sherry S

I came in for a simple Windshield replacement but got one of the most genuine hospitality…read moreexperiences ever. Ron give me his company truck to return home when the repair ended up taking longer than initially expected. But the most amazing thing was when I picked my vehicle up, Ron noticed my opaque headlights and told me to give him a few minute so he could buff the haze off my headlights. My van is 14 years old and the headlights were really bad and Ron took it upon himself to fix the issue - no charge - just to fix it. It's hard to find businesses that value customer service and show their values through deeds - not words. Amazing. Thank you. I would also like to thank Lisa who followed through with information that I needed to make a decision on whether to do this repair or not. Businesses like this are rare. Come here - you can't go wrong.

Great price & turnaround time! Beautiful work! I am very pleased! I was quoted much higher…read moreelsewhere and would have had to wait a month. Pleasantly surprised that you can't even tell the bumper was repaired on my Audi, and saved money by not replacing the entire bumper which other places didn't offer.

Horrible! Got my car back and it's 2 different colors of white and there's a new scratch that…read morewasn't there before. Horrible place. Avoid

I left in tears!! I bent my car door and came to Jeff to get a quote or see if it could be fixed…read more Jeff and his employee fixed it with their bare hands! For free on the spot. If that isn't great customer service I don't know what is! I will definitely be recommending them and going back if I ever need their services. 1000/10!!!!!!!!

Fantastic folks at this shop, I got hit by flying debris on the hwy which knocked my front bumper…read moreloose. I brought it in and they were able to get it fixed in less than an hour and the work was excellent and affordable! I highly recommend them for any body work you need.