I had delivered a very special dress for "special treatment". It wasn't delivered, and I went to…read morethe shop several times to inquire. They would check the system and say, "Someone will call you. They are working on it" . 2 months later I had enough and someone finally told me the truth : it had been "damaged while cleaning" . it is now four months, and I still haven't seen my dress, an apology, or any type of reimbursement.

Professional and courteous. He came and did the job well. The price was reasonable and took little…read moretime

Best dry cleaning experience ever! *friendly team…read more*asked me about my stain and cared *removed a stain from a $1,300 coat- saved the coat- after I took it to another dry cleaner in Greenwich and they failed. *sent emails that followed up *computized system *clean establishment *I've lived in NYC, San Francisco, and Seattle- I've never found a dry cleaner I love- until now!

Crescent Cleaners is hands down the best dry cleaner I've been to. I've been taking clothes there…read moresince we moved from the city almost a year ago, and not only do they do a superb job every time, but their customer service is unparalleled. Everyone goes the extra mile whenever I come in, including helping me get clothes to and from the car whenever my toddler is with me and I definitely need the extra hands. The owner is great and has personally helped me to the car on more than one occasion. I've brought heavily stained items, designer pieces, and fragile clothes, and they always come back to me looking better than ever for a very competitive price and with a speedy turnaround. Just last week I brought in my grandfather's Burberry rain coat; it had gotten some odd stains on it during our move. It's the only remaining item I have of my grandfather's, and I was so afraid of such a sentimental piece being ruined in the cleaning process that I delayed bringing it in for far too long. I explained the situation, and the way they carefully inspected the jacket with the utmost care demonstrated how thoughtful and trustworthy they are. I picked it up today and it looks absolutely pristine. 10/10 recommend.

First time I came here to hem a dress for a wedding it was $50, and they hemmed it too short…read more I thought I'd come back and give them another shot with another dress and it was the same simple hem, she quoted $75 this time, only a month had passed from the first drop off. I asked her why the price hike and she just shrugged so I thanked her and left but will be bringing business else where.

Good quality and service as request Prices could be a bit…read morelower for shirts wash and press

Just had an absolutely horrible experience with Katie's Cleaners of Cos Cob, CT. I had been using…read morethem for very many years with very positive results. Every now and then (perhaps every few years) something would happen and they would ruin a piece of clothing. Upsetting yes, but understandable because after all this is life and we are all human and things happen. They would always be very nice about it, try and fix it, and if they couldn't, they would give me credit for the value of the item that I would quickly use in additional dry cleaning. Unfortunately new owners have come in and everything has dramatically changed. I had noticed in the past few months that the quality I had been used to was slipping but decided to stick with them because I had been a loyal customer for so long. I had even asked one of the long time employees there what was going on and she told me there were new owners and it was getting very bad there. Still out of laziness of finding another cleaner after being with them for so long I stayed. Then they ruined a $600 white shirt of mine that they must have washed with dark colors because it came back gray. I immediately went in to tell them after I saw it and surprisingly they were not very nice about it and told me it was gray when it came in! Like they know the color of my clothes better than I do! They ultimately agreed to try and dry clean it again to see if they could fix it. When I went back to get it nothing had changed and the shirt was ruined. Unlike the 2-3 other times I had problems with clothes they had ruined over the past 10 years or so, this time the new owners had an entirely different attitude. The man started yelling at me and telling me I was trying to steal from him! Like I have time to waste on something like this? Instead of being understanding and trying to easily take responsibility he was abusive and started blaming me for making everything up! I had really never experienced anything quite like this in my life. I should have listened to their employee who told me everything had gotten much worse there but I foolishly didn't. I have now learned my lesson and will never go back there. I'm hoping the 15 minutes it took for me to write this will save the next person from the abusive new owner. We all understand that sometimes things happen in life as well as business, but how a person handles themselves tells you a lot about them. Be smart and give your hard earned money to someone else. PS - I just found out they had bought another dry cleaner in Scarsdale, NY that they ran into the ground and it is now out of business. I am sure with their horrible attitude the same thing is going to happen here in Greenwich.

I used them for years without incident, but then my clothes consistently came back without the…read morestains removed on the first try and then they ended up tearing the fabric close on the pants of my suit. When I pointed out the tear they didn't seem surprised. They made the repair but the close flap never laid flat again. I ended up throwing out the entire $300 suit.

Prices seemed reasonable but I was charged for a shirt they didn't clean. Context: The shirt had a…read morehole so made sense that they didn't clean it but was expecting not to pay for something that wasn't cleaned. They eventually deducted $2.50 which was a fraction of what it cost to clean the shirts. Was disappointed the way they handled the situation given I've never had a bad experience.

I have been a customer for years. Recently they shrunk a dress of mine and when I showed them the…read morebefore and after pictures they said it was not the same dress! I left telling them that I would not be back and they did not seem to care.

I truly like them. Ive been to a few around Norwalk area and prefer them. Plus they are polite…read more Plus they can get it done in a hurry!

Michael at Professional Touch Cleaners is a wizard. I took him a 40-year-old wedding dress on…read moreMonday, and by Friday the dress looked like new. It had not been properly preserved and was covered with yellow streaks and stains. The pricing was reasonable too. I cannot recommend PTC highly enough. And Michael is kind and wonderful too.

Outrageous pricing. They charged me $26 simply to press and clean a pair of pants…read more When I complained, I was basically told to go pound sand. The competitor down the street, that I checked with, charges $12. !!!! go there.

Needed some things steamed/pressed after travel. All were already clean. They were polite and…read morehelpful. Then I got the bill. I was GOBSMACKED and realized it was more than clothes that got taken to the cleaners!!! Look elsewhere folks.