Fridge-Freezer wasn't cooling properly and ice-water didn't work…read more The guys came within just a few hours and found the problem right away. Two fans had seized up. Unfortunately, no one makes the fans anymore (and the fridge is only 6 years old!), but they said they'd look for a workaround and get back to us. Also gave us some good advice on a new F/F. Would def recommend.

First, I live in Fall city, their business is in Auburn, I'm blown away they came this far. My…read morefridge was not cooling , and ice was not being made. I called Monday night, they came Tuesday 5:00pm. Brought the brand name parts of what they thought they would need, which was right. They explained it all, were kind and very knowledgeable about my fridge. If they will come, I will always use them . You can't go wrong with Stau

i went in to metropolitan appliance on memorial day weekend and had done my online research and was…read morepretty certain what i wanted in terms of a replacement slide in stove. jacob a approached me and ended up helping me. we spent over an hour talking about options and discussing standard coil vs induction/glass top. i wasn't going to go that route but jacob is very thorough and not pushy at all; multiple times he stated that his goal was for me to purchase something i felt comfortable with and would be happy to own. i appreciated that. ultimately i decided to go with a frigidaire model that was a drastic improvement on the stove/oven i've lived with for two decades. he took care of the payment paperwork, the scheduling of delivery which had to wait until now and also all the communication between us. he was also kind enough to send a follow up email alerting me to being eligible for a rebate based on the model i had chosen. today, the delivery folks showed up within the stated window and i'll just say that the tracking system clients are sent to know when to expect the delivery is magic! it helped a lot to be prepared and to have cleared the adjacent space but it left no guessing for when they would arrive. jorge and his teammate (sorry, i didn't catch his name) were professional and efficient. they knew how to handle the extrication of the old appliance, how to set up the new one and insure it was level, and they walked me through basic operating instructions. all told (and i haven't yet used the appliance) i have been very happy with the level of service and courteous communication from this business. it makes me want to provide their name to others who are in the appliance market and to use them again when i next need a replacement.

Wes provided competitive pricing on a stacked washer/dryer combo and we got a better warranty for…read more$300 less than their competition! The installers were on-time, courteous, knowledgeable and worked quickly to get us up and running. When we had last minute first time use questions late Friday on a holiday weekend, Wes was available to provide customer support and got us going for a long weekend of laundry catch-up! Would highly recommend this company!

My washer door wouldn't open. Best appliance came out right away and fixed for a reasonable price.read more

3 different attempts over 2 weeks to diagnose - ALL INCORRECT. Waited 1 week for parts that didn't…read moreneed replacing, then waited another week for more parts that didn't need replacing. Finally gave up on them and they charged me for the last $25 part because I didn't have the time (or the patience) for a 4th visit for them to remove their part and theoretically replace my old part. Total waste of time and a THEFT of my money. If you can't figure out what's wrong with an appliance then don't charge a customer for your incapability and darn sure don't string me along and waste 2 weeks of my life. AVOID these folks!

I have had both Artem and Vlad as my technicians, and they were both wonderful. This professional…read moreservice, based on my experience, is comprised of patient and skillful professionals who show up to a job and really know what they're doing. They value repair above replacement, even for older units. They repaired my no-name (Hotpoint) dishwasher from 1995, repairing an entire mechanism part and various seals. They came and repaired my garbage disposal, and because the repair was so simple (stuck piece of old plastic), they did not want to charge me the full price. This was such an honest gesture. Their service is so reasonably priced as it is. I know that if I have any more appliance issues or general handyman work that I need done, Medvedkov is on the top of my list of folks to call. Thanks again to Artem, Vlad, and the dispatch team. You guys are fantastic and I wish you all the best.

My oven broke and they reached out within a few minutes, called me the next morning and had me…read morescheduled for the next day. Artem came and quickly diagnosed my oven and fixed it within the hour. He was incredibly kind, and would recommend!

Needed to find a laundromat when our home laundry room was being renovated. Found this place by…read moregoogling. It's small, but I went on a Monday so there were tons of machines open. It costs 4.75 to do a decent load of laundry. And a dollar to dry. Nice clean spot with parking. Would definitely come back again!

Very clean, busy laundromat, but parking is limited. Is it very big so machines fill up fastread more

My Samsung electric dryer stopped generating heat. I got quotes from several vendors and Bold &…read moreShort was among the most honest ones. Made an appointment with Vitalii for the next date. He arrived on time and the repair was very efficient. He uses only genuine OEM replacement parts. Very satisfied!

We had a great experience with Vitalii and another employee coming to replace our oven as we bought…read morea new one and Samsung messed up on the installation scheduling. We were able to book them for the next day and they were very able to get the job done in just two hours. They were friendly and helpful explaining everything. They also could haul away the old oven for us. They were careful and efficient! The price was fair and it did not change from what was estimated once the job was complete. We would highly recommend them!

They spent time with me on the phone to troubleshoot the potential problems with my 13 year old…read moreWhirlpool front load washer. But best of all they recommended getting a new one instead of pouring money into having them work on an aging machine that the manufacturer doesn't make parts for anymore. kudos!!!

I contacted Ben's Appliance about my leaking refrigerator and communicated with Elizabeth via text,…read morephotos, and several phone calls to diagnose the issue. I was given a tentative diagnosis and an estimated cost via text. When Ben came to do the repair, I was not home, but my mother was present. After the work was completed, my mother called to inform me of the total cost, which was double the estimate I was provided. I asked to speak with Ben to ask for clarification. As soon as I expressed my concern, Ben became highly agitated and began yelling, claiming the higher cost was due to taking everything apart. I had to ask him to stop shouting at me because I was simply trying to understand the charges, not to avoid payment. I also told him that I felt he should have discussed and explained what the problem was and the cost before the repair began, especially given the significant deviation from the estimate. When I told him what I was quoted, he said it was wrong and that he would "chastize" her later. After we hung up, he continued yelling at my mother in our home, then slammed the door after being paid. Once I reviewed the receipt, I noticed the reason the price was different was due to a "service fee". Not the additional labor cost to take everything apart, as Ben mentioned. Elizabeth was actually in the ballpark with the cost for the "repair". She just failed to mention the fee for them to come out. I called Elizabeth to provide feedback and to ask why this fee wasn't disclosed upfront. She said it wasn't mentioned because I "never asked." I guess I wasn't specific enough when I asked how much it would cost for them to come out and fix it. She then put me on speaker, and Ben again became defensive, yelling, and calling me a clown before abruptly ending the call. I understand that estimates can change, but fixed fees should be disclosed and discussed upfront. Treating a PAYING customer disrespectfully when requesting clarification is entirely unacceptable. I caution anyone considering Ben's Appliance.

Stopped in earlier the week of 8/17/26. I needed a larger bed comforter washed and didn't want to…read morepay the dry cleaners $40 to wash it even though they do a great job. Interesting location near a trucking repair shop (there were a lot of trucking rigs there). More about that later. Place was very clean and didn't smell like a laundromat you might have visited at one time or another. I was impressed right off the bat. They have been here 3 yrs now and the stainless steel washers and dryers look brand new. You can use touch to pay right on the machines and it was easy to use. I got a quick tutorial from an owner or attendant (I apologize I didn't ask as I was in a hurry). $11 to wash and would take 30 mins. My those machines are SO quiet. I was impressed. Only two Costco laundry pods were needed to wash! One of the things I noticed is that they had 3-4 bathrooms with showers - yep you can pay to take a shower. I don't know how much they charge for that but I understand the proximity to the truck repair shop now. Came back later and my comforter was ready to go in the dryer. $3.50 to dry in 15 mins. I paid .50 extra for the dryer to switch rotation every min during the dry time - awesome! Perfect fluff. Again, even the dryers are quiet. I've never heard of this brand of washers and dryers but I am going to call and confirm so I can look them up - impressive. I will definitely use this business for my large load needs in the future! I walked out impressed with a laundromat - who would have thought!

Our laundry room is under construction, so hubs took out laundry down to A&E Wash and Dry and came…read morehome absolutely thrilled with his experience. The service is amazing, the equipment and facilities are in pristine condition. Perfect for truckers, as it has showers and clothes washing services. He raved about the lady who runs the place and said he would go there every week, we don't even need our laundry room (he's wrong about that but, I appreciate his point ).

Meant to leave feedback from a while ago, Alex fixed our refrigerator quickly! Highly recommend!read more

Alex showed up when promised, was very professional and he very clearly described what he…read moreconsidered to be the potential fixes required for our KitchenAid oven and the best and worst case cost assessments of each. It turned out our oven fix wasn't as easy as we had hoped, but the oven is clearly fixed and within the price range Alex initially quoted. Bottom line, Alex would definitely be my first call for any appliance matter in the future.