They spent time with me on the phone to troubleshoot the potential problems with my 13 year old…read moreWhirlpool front load washer. But best of all they recommended getting a new one instead of pouring money into having them work on an aging machine that the manufacturer doesn't make parts for anymore. kudos!!!

I contacted Ben's Appliance about my leaking refrigerator and communicated with Elizabeth via text,…read morephotos, and several phone calls to diagnose the issue. I was given a tentative diagnosis and an estimated cost via text. When Ben came to do the repair, I was not home, but my mother was present. After the work was completed, my mother called to inform me of the total cost, which was double the estimate I was provided. I asked to speak with Ben to ask for clarification. As soon as I expressed my concern, Ben became highly agitated and began yelling, claiming the higher cost was due to taking everything apart. I had to ask him to stop shouting at me because I was simply trying to understand the charges, not to avoid payment. I also told him that I felt he should have discussed and explained what the problem was and the cost before the repair began, especially given the significant deviation from the estimate. When I told him what I was quoted, he said it was wrong and that he would "chastize" her later. After we hung up, he continued yelling at my mother in our home, then slammed the door after being paid. Once I reviewed the receipt, I noticed the reason the price was different was due to a "service fee". Not the additional labor cost to take everything apart, as Ben mentioned. Elizabeth was actually in the ballpark with the cost for the "repair". She just failed to mention the fee for them to come out. I called Elizabeth to provide feedback and to ask why this fee wasn't disclosed upfront. She said it wasn't mentioned because I "never asked." I guess I wasn't specific enough when I asked how much it would cost for them to come out and fix it. She then put me on speaker, and Ben again became defensive, yelling, and calling me a clown before abruptly ending the call. I understand that estimates can change, but fixed fees should be disclosed and discussed upfront. Treating a PAYING customer disrespectfully when requesting clarification is entirely unacceptable. I caution anyone considering Ben's Appliance.

Jack came out right away to fix my dacor! He was friendly, professional, and even handled it like a…read morechamp when my dog escaped her crate. I asked him to replace the igniter on my oven and show me how to adjust the racks so I can clean it more easily - he did both things in less than half an hour! Great value for the service requested. All done within four hours of my first call.

Very nice young man. He charged. $99 service charge which is far less than most places. He was…read moreable to show me what was wrong, operator error on my part and didn't charge us any additional. Would certainly call him again if we have washing machine issues.

My washer door wouldn't open. Best appliance came out right away and fixed for a reasonable price.read more

The guy came here on a holiday - Labor Day! I needed a tech and he showed up! After he did his…read morediagnostics and told us his recommendations we went ahead and purchased a new fridge. The problem is that our GE profile French door fridge was only 4 years and 7 months old! So telling you all now...Do not purchase a GE Profile fridge. It's now owned by a Chinese company named Haier. Do not buy these products either. We had a wine cooler by them and only lasted about the same time. So don't waste your money on Haier or GE products. We went back to LG. Highly recommended. Our last LG French door fridge lasted 16 years! Thank you Best Appliance Repair!

I have to go to here for parts for work quite often . it's…read morean OK place mostly appliance parts, The people are friendly the store is small and often not very busy when I'm there. The store is clean and well organized. I get fast service I've only had trouble with them,one time , I ordered a fridge door handle after giving them all my information and the PO number they lost this part.

My Maytag washing machine is 8+ years old and the drain pump failed. This business had the part in…read morestock. The part was expensive like $150 because they said it was oem replacement. So overall still pleased that I could purchase and replace it myself.

I have had both Artem and Vlad as my technicians, and they were both wonderful. This professional…read moreservice, based on my experience, is comprised of patient and skillful professionals who show up to a job and really know what they're doing. They value repair above replacement, even for older units. They repaired my no-name (Hotpoint) dishwasher from 1995, repairing an entire mechanism part and various seals. They came and repaired my garbage disposal, and because the repair was so simple (stuck piece of old plastic), they did not want to charge me the full price. This was such an honest gesture. Their service is so reasonably priced as it is. I know that if I have any more appliance issues or general handyman work that I need done, Medvedkov is on the top of my list of folks to call. Thanks again to Artem, Vlad, and the dispatch team. You guys are fantastic and I wish you all the best.

They came and diagnosed the problem and gave me an estimate.. I am waiting for them to get the…read moreparts to complete the job:) They were prompt and good communication:)

We used this company to service our oven & washing machine - Quality service, fair & friendlyread more

The heating element went out on our dryer.... But once Alex got the dryer open he discovered a huge…read morecrack in a major part. He said he could fix it for $200 or so but the fix wouldn't last more than a few years and suggested we get a new dryer that would last. We so appreciated his honesty. We'd call him again for future needs. $89 to make the house call. Worth it. Very nice gentleman.

Helped me fix my dying refrigerator. Can't afford a new one, grateful that he was able to easily…read morerepair my workhorse and get it cooling again.

Fixed my washing machine! I had to wait a bit for an appointment but after a couple trips to the…read morelaundromat I am even more grateful for the repair of my machine. Reasonable price, prompt service with explanation of repairs.

Alexander was professional, knowledgeable, and fixed the issue efficiently. He explained everything…read moreclearly and left my sub zero unit working perfectly. Highly recommend.

The ice maker on our SubZero refrigerator stopped making any ice. First, I ordered an after-market…read morereplacement on Amazon for a DIY fix. No joy. The part didn't come with the correct electrical connection. Next, I reviewed local appliance repair companies on Yelp. UP Appliance Repair had great reviews. I called Alexander and we scheduled a time for him to come to our home in Gig Harbor. He returned the same afternoon with the correct part...and now we have beautiful, sparkling ice! Thank you, Alexander, for a job well done Highly recommend!!

They are expensive and the tech barely speaks English. It is not even worth it to repair…read moreappliances or hire these people. I would recommend saving the $100 service fee and purchase a new appliance.

From the owner: US Appliance Service is your trusted partner for fast, honest, and professional appliance repair…read moreacross the South Puget Sound. We proudly serve Tacoma, Seattle, Olympia, Federal Way, Puyallup, Lakewood, Auburn, Kent, Renton, Des Moines, Fife, University Place, Gig Harbor, Lacey, Spanaway, Graham, Bonney Lake, Sumner, and many surrounding communities. What makes us stand out is our commitment to speed, reliability, and transparency. We provide same-day and next-day service whenever possible, clear and accurate diagnostics, and upfront pricing with no hidden fees. Every repair comes with a full guarantee on both parts and labor, so our customers have complete peace of mind. Our technicians arrive on time, treat your home with respect, and carry the tools and parts needed to get the job done right the first time. Customers choose US Appliance Service because we make appliance repair stress-free — restoring comfort to your home quickly, affordably, and with results you can trust.

Have used a lot of different contractors and vendors to help bring my aging home back to life and…read morethis was by far the best and easiest company to work with. Fee quote was inline with what I was expecting and came out same day, at the time they said they would. Once they arrived installation went super smooth. Highly recommend!!