Our GE washing machine stopped in the middle of a cycle. I did my own research, watched YouTube videos and even called GE Help Line directly (no help there). Called Four Needs and started planning to visit Lowe's to buy a new washing machine. Made the call on Thursday evening and on Homero arrived Friday morning. Within 15 minutes he determined there was a clogged drain pipe (I had checked the drain yesterday, per YouTube). A small sock had gotten sucked in. He was able to suck the water out of the machine, unclog the drain and I was washing the next load. $150 - and didn't need a new machine! Homero is the best! Thank you! read more

Started off great with the technician he sent to inspect the problem. I have sent a few messages responding to his initial bid that he sent, but he hasn't responded to them with a yes, no, or anything. This review is fairly earned based on the lack of response, so I'm purely writing based on that. If they can show where they responded, happy to take it down. read more

I had an excellent experience with Four Needs. From start to finish, Carlo's communication was top-notch -- a rarity with many companies I've dealt with recently. On the repair side, Roger was outstanding. You could immediately tell he's incredibly mechanically inclined. Even though he'd never worked on our specific brand and model of range hood, he quickly figured out how to disassemble it and install the new motor -- something that would have taken me far longer to troubleshoot on my own and hours watching YouTube Videos. He worked efficiently and made a point to clean up after the repair, which I really appreciated. Four Needs has earned a permanent spot at the top of my list for future appliance repairs. read more

They responded quickly and repaired our dryer quickly. There was very good communication throughout the process. We would use them again and are glad we found them! read more

Four Needs fixed our dryer. They had the part in their truck, so they were able to both diagnose and fix in one trip. I was very happy and would call them again for appliance repair. read more

Extremely pleased with the service and support that I got from Four Needs for a repair on a Whirlpool Fridge/Freezer. It was the way that they responded to a question that I had after the repairs were complete that really impressed me. They took the time to contact Whirlpool to confirm a factory setting and went over the findings with me. Definitely would use them again in the future! read more

Easy scheduling, speedy service, and helped install our over the range microwave at an affordable price!

Very helpful with suggestions before they came out to see if we could solve ourselves. We did end up needing them and they did a quick job to fix. read more

I contacted them with issue with my refrigerator and they responded in a timely manner, detected the issue and promptly fixed. Unfortunately, fix didn't resolve issue. I highly appreciate their service and honesty towards my concern and their recommendations, they did it right and right away. I definitely will call them again if another appliance issue arise and I'm confident in their expertise and professionalism. I will recommend this business to whomever ask me for appliance services. Thanks again for your great service!!! Also: their service prices are very reasonable, that's another plus!!! read more

We purchased a new oven from Ikea and they are so disorganized, they don't even know if they install their own ovens so we reached out to Four Needs and they were willing to do it. They removed our old oven and took it away and installed the new Ikea one. They were easy to schedule, they showed up on time and did a great job installing it. I am so glad we know about them now for our appliance needs. read more

There's a good reason for all these 5 star reviews -- Carlos and his team are excellent! They are honest, arrive on time, do the job correctly, and charge a fair price. Carlos even follows up personally if he sends one of his workers. This is my second time using them in 3 years and I'll keep them as my #1 appliance repair guys! read more

Recommend using this company. I had an old dishwasher that needed to be removed and replaced with a new one that I bought. Work was done quickly and no issue so far after a month. Thank you. read more

Our fridge drawers and stove knob needed replacing. These folks were quick to respond and very communicative throughout the process.

I had an easy problem and Carlo told me how to fix my washing machine over the phone for free. He could have charged me for a service call but didn't. Honesty is rare these days. Call Carlo. read more

On time, great communication and very professional. Highly recommended for the stuff you have no clue how to fix...like a water pump on an LG washer, for instance. Clean and efficient! read more

Called Four Needs about a dryer issue and Carlo was able to trouble shoot and fix the issue over the phone without charge. I will def use them again. Highly recommend!! read more

My dryer was not blowing hot air and within a couple of hours Four Needs was at my home repairing it. They replaced the broken part at a very fair price. Highly recommend them and I will definitely use them again. read more

Amazing customer service. Trustworthy and knowledgeable. Will use again and recommend to friends and family

Four Things I Didn't Need: 1) I didn't need to potentially be exposed to Covid because the team did not wear all the protective items in my home as specified by the company. 2) I didn't need my new over-the-range microwave mounted and dismounted eleven (11) times because the team could not determine how to properly mount the new unit. 3) I didn't need the installation team to spend over three (3) hours and leave the microwave in the same improperly mounted condition it was in when they began their work. 4) I didn't need to have the kitchen cabinets in my home damaged and the side of the new microwave damaged by eleven (11) failed attempts to properly mount the microwave. In summary, you really don't need to use this company. read more

Four Needs - Damaged Kitchen Cabinets - Appliances & Repair Near Me

Several days before Christmas, while my family was visiting, we were surprised to discover standing water under my washing machine in the laundry room. I called one repair company that told me they could send a tech to my house in a day or two to check the machine, but I wouldn't receive a "repair report" until the following week, and I would then probably have to wait for parts to arrive before scheduling an actual repair. I then tried Four Needs. They were very friendly and helpful, and we scheduled an appointment for the next day. The tech arrived promptly, and he quickly discovered and fixed the leak that was causing the problem. He did a great job, and the price was very reasonable. I highly recommend Four Needs! They really saved the day for us. read more

Mr. Carlo communicated with us and our dishwasher was repair. Thank you sir. I will give his business 5 stars. read more

Carlo was responsive to my appointment request for my leaking Samsung dishwasher and was able to schedule a tech to come out very quickly. The technician seemed very knowledgeable and determined to find the cause of the leak. Unfortunately after 3 visits and a few attempts at a fix, they were unable to correctly diagnose the problem and the leak continued. We had paid a few hundred dollars for the part they thought was broken and Carlo called me right away to apologize that they weren't able to actually fix the dishwasher and offered me a full refund. Incredibly honest and trustworthy company. I would use them again for other appliance issues. Since their visit, I have had two other companies come out who also cannot figure out the problem and where the leak is coming from. Use Four Needs! Don't buy a Samsung dishwasher :) read more

Great communication- totally reasonable price- friendly repair person. I definitely will use Four Needs again and highly recommended them.

The two gentlemen that came over today to take fix my gas oven were great! Homero & Alan were kind and professional. They showed me exactly what they fixed, as I was on meeting while they worked, and ultimately what caused the issue in the first place. I called the business & spoke with Carlo yesterday, told him what the issue was and that I needed it fixed as soon as possible (at a reasonable cost). He was super transparent with me and not the least bit pushy! He worked it into the techs schedule for them to come out next day AND went the extra mile to make sure they had the correct part in advance! Job done within an hour for a fair price. Would definitely recommend! read more

Carlo and Company contacted me immediately when I thought I had an impossible situation with a washer/dryer unit that was impossible to move, and thus impossible to fix. Roger and Alex (?) came on time, I asked them if they brought a sense of humor, they said yes, and effortlessly got to work, and not only were able to move my unit but fix it quickly. Very knowledgeable with a can-do attitude and they said nice things about their boss Carlo. A real pleasure. Price was a bit less than I anticipated. Brought me a real sense of peace and I highly recommend them. read more

This is the friendliest, most thoroughly professional appliance repair service I have ever used. You get to speak immediately to an actual person who listens and understands and gets you scheduled asap. Excellent team, thank you! read more

I worked with Carlo for a washing machine repair, we had a hiccup, but at the end of the day Carlo did right by me. I did end up buying a new one--but again Carlo was helpful letting me know the pricing and delivery/install and removal fees for the various suppliers. All and all a good experience! read more

Had a problem with our induction cooktop. Tech was on-time and quickly solved the problem at a very reasonable cost.

Came out twice, charged us both times, washer does not work and they refuse to come back out or refund us for the work that was clearly not done. Carlo was beyond unprofessional to communicate with. read more

Fast, effective, great value and honest!! What a breath of fresh air Four Needs has been! My 4 year old Bosch dishwasher suddenly stopped working. My husband asked another Austin-based company to come look at it - they charged me $140 to tell me that it would be a $795 repair job because an expensive part was needed. I could not believe the price and I spent two weeks agonizing over the cost - and whether I should buy a new dishwasher instead of spending that much money on a 4 year old dishwasher. I looked on Yelp and saw that other company had two stars. So I searched for the top rated repair company on Yelp and called Four Needs - they could not be nicer or more responsive. They came out the next day and fixed it - no new expensive parts needed! I paid $220 they fixed it right there and then. Done. Saved a ton of money and I'm delighted! Definately using them again if ever I need maintenance on any other appliances. read more

These guys are great. Installed a new cooktop for me. Alan, my technician was polite, professional and very conscientious. Scheduling was also excellent. Prices were reasonable. Would highly recommend read more

My microwave went out. Messaged them on Yelp describing the problem. They scheduled me 1 day out and had me back up And running before lunch. Fair price, great service, honest about what it would take to Fix after describing the issue. Would call them Again with other appliance repairs read more

Arrived when promised. Fair prices. Friendly staff, and cleaned up before leaving. Highly recommended

I have used Four Needs several times. They are excellent -- highly efficient and responsive to requests. They may ask to receive details of an appliance in advance, asking you to send a photo of the little tag in most appliances that gives the manufacturer name, model # and serial #. That saves a lot of time because they know more about what to expect when they turn up. I highly recommend them! read more

These guys were great! I had a rental who's refrigerator died. They worked me into their schedule, communicated directly with the Spanish speaking tenant to schedule, let me know the cost, then emailed me a VERY fair bill at the end. Needless to say I will be using them again in the future. Thank you Carlo and the Four Needs team!! read more

It is more common these days to call a repair person for modern refrigerators. I found a problem when my ice-maker in freezer malfunctioned. I read several reviews then called Four Needs. They sent a great service technician the same day. He was terrific! Explained problem and showed me the broken part. He agreed I could order part on Amazon, confirmed part number, then said he lived not far away and would stop by and put it in- for no additional charge above extremely reasonable service call. The owner(?) Carlos was polite, personable and informative about my brand. I highly recommend this company! I'd give them ten stars if there was such a rating. read more

I had a challenge with my 14 year old JennAir Range. I had called a few other repair places, and either they were not interested, or due to the part "being discontinued" I was going to have to replace the entire functioning range. Allen arrived and looked at the problem and was able to correct it. They have our business now and in the future. They were on time; courteous; cleaned up after they were done and very, very, reasonably priced. read more

A week and a half ago, Four Needs technician created water damage to my home and Four Needs' insurance is not repairing it. I have shared this info below - that the technician was competent and made 3 errors - with Four Needs' insurance company and the company is trying to fight the claim. There is water damage to my house that they caused and that has not been fixed. I'm now looking at ~$15K worth of repairs and mitigation for mold damage. 1. The technician created a large pool of water on the 2nd floor next to the washer AND a large (4ftx4ft) pool of water on the 1st floor - meaning there is damage between the 1st and 2nd floors. 2. Three days after the technician left, I discovered that the technician shut the front-loading washing machine without drying it completely. Front-loading washers left open to dry completely otherwise they mold inside. An appliance repair technician should know this. 3. The technician said he could not fix this issue and a plumber was needed. My plumber, who came highly recommended to me and who my family and I have used for years, said none of his plumbers were qualified to fix the issue. A trusted friend with 40 years of maintenance experience; he confirmed that an appliance repair tech was needed - not a plumber. My handyman also confirmed that an appliance repair tech was needed - not a plumber. read more

This is the second time I've used Four Needs and my experience has been very positive on both occasions. They seem to run an honest business, offer reasonably prices for their service,, they are responsive, and good to work with... And btw they even do work that other services aren't willing to do. I would definitely recommend them for any appliance repair work and will most certainly be using their service again for any of my own needs in the future. Thanks again Alan the technician that did the job. read more

Excellent communication on scheduling for dishwasher repair. Brought the correct part and repaired all in one trip.