Brought 2 small outboards in for servicing that had sat around without be properly preserved for 2…read moreyears. The smaller out board they fixed but charged me more than half what a new one would cost. Had I known that I would have just done it myself or bought a new one. The other one, a Suzuki 15 which was only 2 years old they told me was in horrible condition and not worth fixing and that the repairs would cost over $2K, whereas a new one could be bought for $2800. I am not a professional mechanic and never have been, nor have I ever worked on a fuel injected outboard but in the space of 4 hours and less than $100 in parts, including a injector testing tool I got it running fine. Very disappointed in this company. Not likely to do business again.

I left "exact" instructions on what I wanted done. They did other things (not requested) instead…read more They did a compression check on my motor (not requested) and said it was bad. I did my own compression check. All 3 cylinders were good. They pulled my water separator filter (not requested) and didnt replace the seal or tighten the mount bolts. They left my bilge pump motor running and killed my battery. Not going back there.

I haven't given a bad review in a very Long time. "If you don't have anything good to say, say…read morenothing". Unfortunately I do take responsibility for this problem, I had a choice not to patronize this business. The short version, they had my boat ( small 14.5' Lund / 25 hp Mariner) for spring prep. Properly winterized late last fall and stored out of the weather. When I dropped it off "Mike" said, we can start on it this afternoon. I said no rush you have several weeks to get the job done properly because I am going up to the Canadian boarder for our annual fishing trip. If it needs any thing make it proper and give me a call. On the third week Mike called saying they weren't able to get to the boat! Stories, dawg died, dawg ate my cmptr , etc. not interested in stories. Promised the boat would be proper. (Btw I was out the area on work for five weeks) When I came back home I was going to pick it up, but again "Mike said it would be done Saturday, I said no leftovers must be proper. When I picked up the boat the technician said it was perfect. Just spring maintenance. Several hundred dollars, ok as long as it proper. Now I was in a jamb, no time for a "sea trial". Hope for the best. Oh well. Needless to say, engine never started, dead trolling motor battery, battery charger smoked. Unbelievable, you can't make this up. Biggest thieves and liars I have seen in 40 years. I only went there out of sentimental consideration. We grew up around the corner from them and my Pop took us there as kids growing up a long time ago. All Mike had to do was give me the truth and move the boat to someone who would do what was agreed too. There was plenty of time. It's not about the money, I paid and was willing to pay whatever it turned out to be. My Bad. Beware, not honest, not a decent establishment. Stay Away. The worst. I had to post this. Hopefully this will not happen to anyone else. Regards, Jerry G

I purchased a Monterey from them in 2018. They have always helped me with ANY issue that we had…read more They're service guy Mike is fantastic and always returns your call. The boat is amazing and we're so glad we have it!

After years of giving this place all our business. Purchasing thousands of dollars of equipment…read morethey lose a long term customer over 6 LOUSY DOLLARS. You hung up, you didn't have a part we needed right away and we found on Amazon that could be delivered in 4 days. And you wanted your 6 dollars restocking fee. It's yours. You couldn't get the part for two weeks. So your fine customer service rep slammed the phone on us because we couldn't wait two weeks. Shame shame shame on you. Hello West Hartford competition!

The service here is exceptional. I have bought, a weed wacker, two leaf blowers and a large Zero…read moreturn mower. The staff is very knowledgeable and very friendly. I wish I had some extra $$ to buy one of the 4x4 golf carts they sell.

I had an absolutely horrible experience with this company. On March 13, I called to make an…read moreappointment for auto detailing. I spoke with Josh, president and owner of the company, and we were about to confirm an appointment for the following weekend when we got disconnected. I tried calling back multiple times, but I got no answer. So I tried texting to confirm the appointment for March 19, and I received a return text from Josh confirming that date. Then on March 14, I received a text message from Josh saying Saturday was not good after all and could I do either Thursday or Friday. He said he was "open all day and evening both days." I responded that I could do Thursday, anytime 5:30 or later. I never heard back, so on Thursday morning sent a text message to confirm; he texted back saying that that afternoon wouldn't work because there was a chance of rain. Fine. So we rescheduled for Tuesday, March 22 at 5:30pm. I left work early on March 22 to make the appointment; at 5:40 there's no sign of Josh. At 5:56, he calls me saying that one of his employees was in an accident with one of his trucks and the police called him and he was in West Springfield dealing with it. He was really apologetic, he assured me that this was not the norm for him, and told me he would make it up to me by doing extra detailing on my car.. I felt bad for him, and I told him "no problem, these things happen." We made an appointment for Thursday, March 24 at 4:30 p.m. (I told him I would leave work extra early because he had indicated it would be difficult for him to complete the job before dark). So Thursday afternoon I leave work, and as I'm leaving I see a text message from Josh that says, "I have bad news we had to cut Groupon off for pretty much lying and robbing us blind I can honor the sale price of 109 but can't redeem Groupon vouchers anymore." (I had a Groupon for the service). Since I was already on my way home, I figured I would just wait until Josh arrived at my house to discuss the Groupon/payment issue. 4:30 comes and goes, no Josh. I wait about ten minutes, still nothing, so I call to find out what's going on. He says that he's not honoring Groupon vouchers due to a dispute he has with Groupon; I suggested to him that if he has a problem with Groupon, or if he felt Groupon had misrepresented something to him, that's between him and Groupon. He continued to complain about Groupon and was adamant that he would not honor the Groupon voucher, so I asked if he could come do an interior-only detail for a discounted cash price (in light of the fact that the Groupon had already been purchased months ago). He said he would do that, but he was at a relative's house in East Longmeadow and would come over as soon as he could. I asked why he was in East Longmeadow at 4:45 when we had a 4:30 appointment in Springfield. Basically, he had unilaterally - and without telling me - decided to cancel our appointment due to the Groupon issue. But since I really wanted to get my car detailed, I said fine, please come over as soon as you can. He said he would, and told me he would call when he was on his way. And I waited around the entire evening, and....he never showed up. Nor did he even text or call to let me know he wasn't coming. In fact, I still haven't heard from him. Frustrated by this experience, I posted the following review on the business' Facebook page, which solicits reviews: "Awful customer service. Josh may do a good job on auto detailing, but I wouldn't know since I can't get him to show up for an appointment. There have been multiple last-minute reschedules and then last night just a complete no-show, without even a text or phone call to let me know he wasn't coming. I'll be taking my business elsewhere." A few days after posting my review, I received a message from Facebook stating that Facebook removed my post because it didn't follow Facebook's community standards. I don't see how that review was objectionable in any way, but I suspect Josh reported the review to Facebook and asked for it to be removed. So I decided to post a more complete review here where the company's owner won't be able to censor me.

I can't thank matt smith at New EnglandTrim enough. First for the amazing job on the interior. But…read moremostly for correcting an issue that had nothing to do with his work. Matt being the guy he is went above and beyond to tape and protect the roll bar paint in my chevelle. But due to the cage not being prepped correctly the paint came off while I removed the tape. Matt could have told me to pound sand but instead told me to bring it to him and he would repaint the cage. It's really nice to work with people who care about your projects. This has been a dream of me and my dads for years and just as I thought things couldn't get any worse matt swooped in and saved the project. I honestly would never use anyone else but matt at New England Trim. Thank you again you don't know how much we appreciate what you did for us

I just had the headliner in my 2000 Jaguar XJR replaced by New England Trims, Inc. They were very…read moreprofessional and made the whole process very smooth. The windshield had to be removed and replaced after the installation of the liner. Lindsey coordinated with the glass company (Roy's) and they got the whole job done in less than 32 hours. They did an outstanding job on the headliner and thoroughly cleaned the interior. They were highly recommended to me by a local Body Shop. AND, I would highly recommend these people to anyone! The only downsides were waiting for an appointment (because they're in big demand), and my wife didn't like the smell of the adhesive after we picked it up. I should have waited a few days before taking her for a ride... All thumbs up!!!