This has to be the worst means of travel in the world unprofessional, buses forever late and not enough room on buses! And they rarely apologize about delayed buses! If you are going to have late buses please let passengers know ahead of time so they can make arrangements not after the time the bus is suppose to arrive! read more

I live in DC and usually don't take bus trips. My boyfriend moved to Petersburg for army training at Fort Lee a couple of months ago and I started coming down here regularly and taking buses. I initially chose Greyhound because of its (what I thought was) good reputation and its (also, what I thought initially were) relatively better facilities (Megabus does not have stations but rather just parking lots where passengers board). However, after taking buses from both companies for several times now, I would much rather sacrifice some comfort (standing under the sun in a Megabus parking lot versus in a Greyhound station) for demonstrated professionalism and work ethic. Megabus rarely runs late on schedule, and when it does run late it is nowhere near Greyhound's tardiness level. Here's the one thing I don't get with Greyhound - if your buses CONSISTENTLY run approximately 15-20 minutes late, why don't you just advertise your schedules accordingly and honestly tell customers that the buses cannot realistically arrive and depart according to your schedule? With the 11:45am service from Richmond to DC, we do not start boarding until 11:45 (and that's only if we're lucky), how are we supposed to leave on time? Ever since I started taking the buses on a rather regular basis starting from early May (from DC to Richmond or Petersburg), there has rarely been one single time when my bus left on time. I missed a job interview twice because the buses that were supposed to leave Richmond for DC at 11:45am never departed on time. I made two trips on June 28 and July 5 because their (supposedly) departure time was optimal. After the June 28 fiasco (I missed my job interview in Greenbelt, MD by around 15 minutes) I still thought I should give Greyhound another chance and take the one a week later, for the same, rescheduled interview. Finally, the July 5 trip thoroughly crushed all hope and respect I had left for this company (also, needless to say, I probably lost my chance to work at the Greenbelt company forever after missing my scheduled interview twice). On June 28 it was more than 20 minutes late, and on July 5 it was an hour and half late. More infuriating, the bus on July 5 seemed to have been overbooked. Some passengers, including me, stood in line waiting to board the bus (which didn't leave the station until around 12:10pm instead of 11:45am to begin with) only to see our bus leave without us. Subsequently we had to wait more than an hour more for another bus to come and take us to DC. Our bus did not leave Richmond until 1:15pm - 90 minutes after its scheduled departure time. We had purchased tickets for seats, not standby tickets. It is simply absurd that the bus would leave without us, after having already been running late on schedule. Furthermore, throughout the entire process, there was absolutely no communication from Greyhound to its customers. We simply saw the bus leave before our eyes, while none of the Greyhound staff present told us what was going on, or why our bus left without us. Afterward, all the passengers left behind did not have any idea what was going on, and had to wait around in the station. A couple of us tried to approach staff members walking by, but they all appeared bothered by our questions and impatient. For an hour, none of us knew what would happen to our trip that we had purchased tickets for. Even after a bus finally arrived in the station to pick up the stranglers, we did not receive one singe apology from any Greyhound employee throughout the journey. This is simply ludicrous, unprofessional, and exasperating. It shocks me how Greyhound as a relatively big company can still get by day to day with such horrendous customer service and poor work ethic. Going further back, on June 14, I took a Greyhound bus from Richmond to DC to catch a flight from Reagan airport. After our bus finally arrived (15-20 minute late on schedule already), we settled and sat on the bus while the driver drove around the station and then a parking lot next to it for two rounds, utterly confused. He drove us back to the gate and informed us that there was a bus dysfunction and we needed to switch buses. That involved having to unload all our baggage and getting all passengers off board to wait back in the station for another bus to take us. We ended up not leaving Richmond until 50 minutes late. Finally, remember that on July 5, after some passengers and I got abandoned by our bus, there was no communication from the company to us, and no apology at any point throughout the entire confusion phase, additional wait time, and final bus ride to DC from any Greyhound employee, including in-station staff and driver. The lack of respect for customers and lack of professionalism as illustrated in consistent tardiness have equaled "Greyhound" with "unreliability" in my mind, and I'm afraid I will try every effort to not take another Greyhound bus again. read more

There aren't adequate words to describe what terrible customer service, unreliable travel times, and rude/unhelpful/unprofessional staff Greyhound has, and particularly the Richmond station. In July 2012 I bought a ticket to take the Greyhound from Baltimore, MD to Williamsburg, VA, to pick up my vehicle. We left Baltimore late and when we got to Richmond my connecting bus had left about 15m prior. I immediately (and nicely) went to the desk and spoke with the staff member there, who said she would work on the problem and "figure out" how to get me to Williamsburg. She told me to "Sit down" and "wait until I come get you". Over the next 2 hours, this staff member never "came to get" me--I went up to the desk repeatedly asking for information. I had an appointment in Williamsburg that came and went, and no connections in the area to help me out at all. I called both the local and district supervisor numbers posted in the terminal, and didn't get an answer (and STILL haven't gotten call back). Finally I demanded to see the supervisor. When she came out she told me they couldn't get me to WIlliamsburg at all that day. She offered me no options, was rude, and entirely apathetic. I felt I had absolutely no recourse. I ended up spending nearly $200 on a taxi to take the rest of the way. I plan to fight Greyhound for refund on my ticket and reimbursement for the taxi, but there's no way to repay me for the stress and time they took from me. I don't actually have any expectation that Greyhound will come through with this, though, because of their obviously despicable customer service. Highly recommend NOT taking Greyhound, and certainly not going through this terminal. read more

Awful, awful, awful, This is one corporation that should be shut down. They sell me a ticket after Hurricane Irene is gone. Then, they cancel the trip because of Irene. Of course they can't issue a refund, because the stupid ticket says, "No Refunds." Why sell me a ticket in the first place? The station was filled with poor souls sleeping on the floor waiting for the routes to start up again. No service alerts by phone or text. read more

If I ever decide to use Greyhound again (doubtful) I will do anything and pay any amount to bypass the Nightmare Richmond Station. After waiting 2 hours past the time I was supposed to reboard the bus, they opened the doors and I was immediately crowded by frantic people trying to get on, who had previously been an orderly line. I felt like I was boarding a raft from Cuba. Suddenly one of the bus drivers started screaming at us that if we had tickets to re-board, we shouldn't be in line, that they were boarding people with regular tickets first. Ok, WHAT? First of all, lady, you don't need to be screaming at a bunch of tired people just trying to get home at 2:30 am. It's not our fault the whole operation is completely disorganized and the workers are incompetent and/or insolent and completely unwilling to help anyone in a productive way other than just barking incorrect information to us. Secondly, in what universe are the re-boarding passengers relegated to waiting for whatever seats happen to be left over? I'm pretty sure it should be the other way around. So, awful customer service, no apparent regard for time or scheduling, and just an overall desperate feeling. read more

Very unorganized. I had to wait over an hour for the bus to arrive, I understand that happens. As I'm about to get on the bus, the lady reads my ticket and tells me I have to wait for the next bus because there wasn't enough room on the bus. I was in the line to go to the same place as everyone else was going. So I was very confused. I wait for the next bus, which was 3 hrs later. I double check at the desk to make sure of the time and the lady behind the desk told me the next bus wouldn't be until 2 MORE hours than what I was originally told . She told me the lady was wrong for telling me that. It was a huge inconvenience but the lady behind the desk went out her way to make sure I was put on the bus for the original time. Very nice of her but I will definitely avoid going back there. read more

Made a connection here from Philadelphia to St. augustine. Didn't experience any of the horror that many other people wrote about on here. Yeah, the bathroom was a bit nasty... But I didn't expect anything other than that anyway. The one thing I will say is to make sure you check in your baggage at this station. Unlike the other stations that I've been to, they make you check in your stored luggage. I didn't know this and lost my place in line in order to check in my bag. And Greyhound DID ask for my checked bag receipt when I went to take my luggage off the bus in St. Augustine. So keep it in a safe spot. read more

I am currently on the bus now from Richmond to new York. We are being driven by a young lady by the name of majeeda or makeda. She started out very nice and funny as we were leaving to our destination. She laid down a few rules for the bus such as no cursing, loud music, loud phone converations, etc. These were all great! About an hour into our ride a gentleman was on the phone having a conversation but was not loud at all. He was not disruptive and was very respectful to the noise level. I guess this driver wants us to sit in complete silence because she stopped the bus completely on the side of the highway and said "sir, we will continue when you are ready to tone it down...I get paid by the hour so we can wait". We sat on the side of the road for about 8 minutes as all of the other passengers including myself were looking around very confused about the situation. After that, everyone is hesitant to even speak. She completely ruined the vibe on the bus. Many of the passengers were speaking to eachother and enjoying the ride up until that point. I found this to be EXTREMELY unprofessional and dramatic. Her actions have made me very uncomfortavle on this trip and made me feel as if all of these passengers(who are grown ass adults) are the bad kids on the bus who arent allowed to speak anymore. Its ridiculous. I am all for passengers keeping volume levels to a respectable octave but this chick just did the absolute most for no reason. I hope I never ride with her again and will think twice before I decide to use greyhound. I dont mind using megabus...at least I know that myself and other passengers wont be shushed, my driver wont have an attitude, and my trip will be done in a timely manner with them. read more

If I could give them negative stars I would. My daughter was booked on a trip from New York, NY to Chattanooga to start a job on Monday -she left on Sat at what was supposed to be 9:38pm but ended up being at 11:30. Due to the delay she missed her switch in Richmond and apparently a driver called in. She arrived in Richmond at 7:30am it is now 5PM and they still cant tell her when she will be leaving. If you cant find a driver in 10 hours you dont belong in the transportation business. When she asked if she could get a hotel, as it appears she may be there overnight - they offered her a 50% coupon. ARE YOU KIDDING ME? I wouldnt tell my worst enemy to book with this company! read more

I will NEVER be taking Greyhound ever again. I was scheduled to take a 8:15pm bus from Richmond, VA to Washington, DC last Saturday night. I waited at the bus station for 3 hours, during which I had to ask the workers multiple times for an update, and was told that they did not schedule a driver for the bus, so they didn't know if/when they could get a driver. After waiting for 3 hours and still not having a driver, I was forced to pay $106 out of pocket for an Uber home. I called the customer service to inquire about a refund for the Uber, and was told that they had no way to pay me bak for the Uber. I asked about a check, or a Greyhound credit, and they told me that there was no way for them to do that. They wouldn't even reimburse me for the entire round trip ticket, just for the one way that I wasn't able to take. They have horrible customer service, and I would never recommend Greyhound to anyone. read more

Came during the storm to pick up my friend and I got a flat tire! I asked nearby taxis for help but none wanted to even lend me a tire iron. I walked inside and asked one of the employees if I could borrow their tire iron. William came around to my car and changed my tire for me :) read more

This bus station is very efficient. They line you up by boarding number and ensure that you board orderly and correctly. They made several announcements to thus effect and held to them. That was a real plus for me. The bus reached my destination of Raleigh at the expected time with no delays, even driving through tropical storm Hermine. I have not yet had any issue with greyhound bus lines to date and will continue to travel with them. The bus station is not great for food and drink options however. Be sure to bring your own snacks from home for the trip. read more

I have used Greyhound many times in travel in the past and typically I have never had any issues however this by far was THE WORST experience I have ever had with a bus company. We opted to take Greyhound for our round trip tickets from Richmond VA to New York because of the cost and reliability. As I sit on the bus (the current temperature is 88 degrees with both hatches open) I sadly regret not splurging for a plane or train ticket. Customer Service agents were rude and unhelpful telling us we could only pay the $20 to change our ticket times in cash then neglecting to know where nearby ATMs were. The bus was over 45 minutes late with no direction or update from Port Authority personnel which left many of us relying on one another to figure out which bus to get on and when. We switched drivers at our rest stop in Delaware with no warning or communication and the current bus temperature is unbelievable and the driver cannot change it. Passengers are becoming angry and irate and rightfully so. This is NOT the experience that we paid for nor is it the service I have come to expect from Greyhound. I hope that in the future you all will reinvest time in providing the proper training to your employees and caring enough to ensure a safe and comfortable trip for your passengers. You have sadly lost a customer in me. read more

This is one of the worst travel experiences I've ever had! We started in Syracuse NY with a 45 min delay to NYC. Then, an hour and 15 min delay in NYC, which we were told they would make up by cutting out Baltimore...guess what?! We stopped in Baltimore...nobody got on and nobody got off. This made us late for our connecting bus out of Washington to Richmond VA. We missed it by maybe 10 min, that's about half of the bus leaving empty, when they could have waited. So, here we sit, in Richmond, all of us trying to rearrange schedules, babies and toddlers crying that they are hungry. Mom's didn't plan on spending their day in a bus terminal. I gave away what I had in my bag. But I know some who are sitting here hungry...didn't get offered a cup of coffee or anything. Next time I will pay the outrageous fee for plane tickets so I don't spend the day in a bus station! Nobody has said a word about why there have been these delays! Talk to the travelers, give the kids a sandwich, and clean your yucky bathrooms! read more

Well, it is a bus station, after all, so it met my expectations. I had to change my ticket. The agent was very helpful. We had a short wait, but we were advised of this with apologies. The driver was courteous and helpful. For a bus station, in comparison, the facility exceeded my expectations. read more

I like that is very spacious but it smells like pee and chemicals. And it can get pretty packed at times and then there is no seats. I had loooong layovers here. The workers are nice. read more

I usually never write reviews but what happened was just unacceptable. Two weeks ago I got on the wrong Greyhound bus. I told the bus driver I was going to Springfield and handed her my ticket. She looked over it, signed an R for her name (Rosa) and handed it back to me and I got on. As she was pulling away she announced the stops and they were going south so I told her I thought I was on the wrong bus. I told her I should be going to Springfield and was about to say Virginia but she cut me off rudely saying, "Can you let me finish my announcements?" So I sat down and waited. She then said that Springfield would be catching a connecting bus at one of the stops so I went back to my seat. The next stop comes and I get off and hand her my ticket once more asking her if this is where I get off and catch the other bus. She then looks at it for a second time and says, "I thought you were going to Springfield, MO. You're on the wrong bus," . So what was supposed to be a 2 hour bus ride became a 16 hour bus ride just because she was too lazy to read the ticket. I had to ride all the way down to Wytheville and catch another 2 buses back to where I was supposed to be in the first place. I expected a lot better from you guys. Definitely going to have to look into a more reliable bus company to go home this weekend. You guys have to do better than this. read more

This is not the best time for me to write this because I am really angry right now. My mother came from Vermont to Tennessee in early June to help us take care of my dying mother-in-law. She got on a bus this morning to go back to Vermont and just left Richmond, VA with a 4 + hour ride to the NY City station (she won't get to VT until 3:30 pm tomorrow). She is elderly and handicapped. She is supposed to get priority seating. When she got on the bus, teenagers were sitting in the front handicapped seat. She had to go 5 rows back and a large, rude man, is insisting on putting his feet on her foot rest. She is having to sit with her bag on her lap and her feet in the aisle, and she is tired and afraid to say anything to him or the bus driver. I called Greyhound and spent half an hour on the phone to hear a bunch of BS about how they have "no way to contact the bus driver once they've left the station." It is ludicrous that the drivers are not better trained, supervised, and FORCED to make sure these things don't happen. I am literally sick right now. AVOID GREYHOUND. read more

On Feb. 28, 2014 I went round trip from Dothan, Alabama to Newark, NJ. During the NJ southbound trip I was told by bus driver #86153, schedule#1083 that in Richmond, Va., I had a 3 hour layover. He gave me my reboard ticket and said I could leave my bag on the bus since I was reboarding. That was not the case, the bus left (greyhound officials didn't know where it went) with my bag. A Richmond police report was executed and I called/wrote Greyhound managers & officials to find my bag, contents computer software, jewelry, personal items worth approx. $2800. My heart breaks because Greyhoung did NOTHING, didn't even call the driver as to location of bag or why he told me to leave bags and reboard. I arrived back safely but Im very concerned to motive, public safety, interstate theft and loss control issues chosen by Greyhound. It could have been worse..a rider was left earlier that day in Maryland. Im still waiting to hear from Greyhound about my bag.... read more

Absolutely worst service ever! Lines are soooo long, the employees are also rude, as are the managers. The building is filthy. The food in the restaurant is NOT fresh whatsoever. The bus we were put on was messed up. No wifi, no working plugs and the bathroom was also broken. We had to switch buses at a later destination because of this. They took almost an hour to transfer the luggage which is RIDICULOUS. We were told that we had no stops to NYC and that's what our tickets said we but we stopped in 4 different cities AND had to transfer buses twice which we had no idea about. If you ask the employees any questions they are all rude. And they won't give you any information. I usually take Sprinter out of Virginia Beach and now I know why!!! It's so much faster, the people are friendly and the buses are always working correctly. Always on time and the buses and facilities are clean! Never using Greyhound again. Definitely not worth the $90 we paid considering what we paid for is NOT what we got. God forbid you need to check a bag, they just throw your stuff around blatantly in front of you and the lines to check a bag are ridiculous. We waited in an hour long line that we were told to wait in, and it turns out we could've used the kiosks the entire time. When we asked if bag attendant could check our bags right after we went to the kiosks, she told us we had to go to the back of the line! 20 people deep and our bus was going to leave in 15 minutes! We were even there an hour early! Worst service. I'd never recommend them to anyone. read more

worst public transportation ive ever taken. the air conditioning in the bus did not work, the bus drivers were so rude it was unreal. i paid extra for a "flexible" ticket and it was supposed to be amazing and it was nothing different than any of the other tickets. they were supposed to check my luggage & carry on, they did not. i was supposed to get priority seating, i did not. and apparently they had amazing wifi on the bus. it was TERRIBLE. it got me where i needed to be, but it was nothing like they made it out to be on the website. never again will i take a greyhound. its a total waste of money. i'd rather walk. read more