completely dissatisfied with this Ford dealership, my daughter had a recall for a battery. They informed her it past the recall inspection, but failed their inspection and sold her a new battery instead of using a recall. I would not recommend this company to have your car serviced! Unfortunately, they consider capitalism more important, then customer relations read more

I sold my beautiful truck to these LIARS! They NEVER paid off my truck and lied to me saying the check was sent. I called to find out why and they lied and said the check was sent to my credit Union. LIAR! I then called my Credit Union for two more days (week now) and they said nope,....never received the check. The check was only going 1 hour away. I then asked who was driving my truck? I was told nobody, and they said the truck has been sitting in the back ever since I brought it in. When I told him that the Ford Pass App would say otherwise, they clammed up!! Grieco Ford then refused to talk to me. I called numerous times and was hung up on numerous times. When they did answer, I was transferred through every damn employee (on purpose) through transfers and you could tell by the snarky attitudes of the ones I spoke too that they were blowing me off and it was an concerted effort and being done on purpose. I then used my Ford Pass App on my phone to see where my truck was d and to my surprise, the truck was traveling all over south Florida, and even spent the weekend at someone's home. I have the address of where it was, but was flagged by Yelp for using the address. After numerous calls where I kept getting hung up on,....I said enough is enough and drove over to get my truck back. These employees were rude, and their disdain towards me being there was obvious. The sales manager wouldn't even look at me and said "it's not your truck", and that I'm not getting it back. When I said I would call Delray Police (for my lawsuit documentation), that POS in his smart ass response said "oh,..we have a great relationship with Delray Police" as if that was going to intimidate me! After numerous demands for my truck back,....these scumbags went back to meet up with I'm assuming the General Manager (who would never show his face), and then after me threatening them with standing out front with signs stating "don't buy here ask me why", they then came out with a tracking number for the check they were sending to my credit Union THAT DAY! For anyone still reading this,....you guessed correct, THE LIARS NEVER SENT THE CHECK, but were NOW going to send the check to my credit Union, and they also wrote ME a check for the equity that was due to me. THESE IDIOTS TREATED THE SALE OF MY TRUCK TO THEM AS IF I WAS SELLING CLOTHES AT A CONSIGNMENT SHOP! For a dealer to give me my equity check before receiving the title from my bank is proof enough that they are scum, and what they did to me was wrong! If you like being treated like trash like I was, then by all means go ahead and waste your hard earned money at Grieco, but I will never spend a penny here nor will I ever suggest these LIARS! They will kiss your ass at first, but afterwards you are on your own and they are off to the next VICTIM! If anyone that can make a difference that's reading this (Top Managers),.....be a leader and clean house of these people! Even your sales people were hanging up on me, but it didn't shock me as I'm sure you treat them the same way you treat the folks that walk in there, and they were to afraid to say what you are doing is wrong. Your finance people also refused to call me back! The thought of having any of these people representing my business is troubling. BTW,.....2 of your employees actually told me that how I was treated was wrong! --- Since I can't comment to Grieco's "Michael G's" bullshit response to my review, I'll just respond to it here. So I left a detailed review of Grieco's Bullshit and Michael G's response was nothing but BS. I already fixed my problem on my own by threatening to stand along the sidewalk holding signs for months to come, but his response to my review was they will help me blah blah blah. Yo Michael you DUMBASS,......I don't need help! I took care of my issues on my own, and your response to me just proves that Grieco doesn't care about us because had you read what I wrote then you would have already seen that I got what I wanted. Stop BS'ing everybody with your fake responses like you guys care and start firing the incompetence that's bringing y'all down. Grieco's 1 star reviews are absolutely pathetic and you guys have a crap load of them. Again,.....anyone reading these reviews, TRUST ME PLEASE, YOU DO NOT WANT TO DO ANY BUSINESS WITH GRIECO FORD. Just read the horrible reviews and you will see exactly what they are all about! Repeat,......DO NOT IN ANY STRETCH EVER GO TO GRIECO! read more

i called them and asked them , are you scamming me about the fake lottery just to get me into the dealer. Dude said no I am not, some people have won. Then I look online that you have to have a confirmation code match as well. They are bunch of liars. Who in the right mind would buy a car from these people when they scam you with mail and a fake lottery? read more

We have bought many vehicles from here and Tanner is the best salesman we have ever dealt with. Will always buy vehicles from him

Shoutout to Harry ,Tanner F , Chris P , Jeffery C and Rainer K for making my first sip purchase of a car the whole staff went above and beyond and coming from a corporate background they had the right amount of perfectionism with a whole lot more of family feel thanks for all the magic!! read more

Grieco Ford of Delray Beach - Car Dealers Near Me - Delray Beach, Florida

My wife and I received a "Mega Jackpot" advertisement in the mail from Grieco Ford of Delray Beach valid for the dates of March 21st through March 31st. The "Mega Jackpot" card had six pull tabs (two columns with three tabs each) and you needed to match the left side to the corresponding right side to "win" that prize. The middle tabs of my card had "777" on the left and "777" on the right, the prize key indicated matching "777" would be a $750.00 Visa Gift card. In the prize key box, it states "To play, simply lift the tabs to the left, if you have a matching set, YOU WIN! Winners call 561-283-1099 then go to Grieco Ford to claim your prize!" In smaller print in a different section, it states "Matching symbol does not denote prize won. Must match confirmation number to the prize board in the dealership to determine prize won....." Based on the above, I was pretty sure this was just a marketing ploy to get people into the dealership, and that I did not actually win a $750.00 Visa Gift Card. However, I decided to call the number above to see what I had actually won. I spoke with a female operator about the matching "777" and the Visa gift card. (She was neither rude nor friendly and, in my opinion, just seemed to despise her job). She transferred me to "Jessie" to handle my inquiry. (Jessie was friendly and polite, and at best may have been just misinformed or needs further training regarding the promotion.) I told Jessie about the matching 777's on the card and that it indicated the winning prize was a $750 Visa gift card if my confirmation number matched the board. I told him I believed that this was probably a waste of time for me to go to the dealership because of the smaller print on the advertisement saying it had to match the board. I asked him if he could check the board to see if my confirmation number matched the $750.00 gift card or not. Jessie assured me that it was not a waste of time to come in and "if the symbols matched, your confirmation number is amongst the numbers on the board". I asked him if that meant I won the $750.00 card and he told me yes. He asked when I would be coming in. I told him I was about 10 miles away but would be in between 1pm and 3pm. I asked again if this was going to be a waste of my time and gas, and he told me it wouldn't be a waste of my time. Jessie told me to ask for "Hoover" when I arrive. I made my way to Greico Ford of Delray Beach and asked for Hoover. The lovely front desk lady directed me to a table and told me Hoover would be with me shortly. The prize board was near the table and the four main prizes listed had only one confirmation number per prize, which, not surprisingly, did not match my number. Hoover came to the table with a blank dealership transaction sheet, and he sat. I showed him the "Mega Jackpot" card and he told me that those prizes are only awarded if the confirmation number matches the board, and that the advertisement clearly stated that. I told him that I was aware of that, however, Jessie told me that if the symbols matched then my confirmation number would be on the board for the corresponding prize. Hoover told me that everyone gets a prize even if it wasn't one of those. I jokingly asked if that was going to be $750.00 Visa gift card (I planned on just leaving it at that as I was pretty sure it was going happen that way before I even showed up at the dealership). Hoover slammed his fist on the table and rudely told me not to waste his time. This irritated me, as it was clearly the dealership that had wasted my time and fuel (and who knows how many others who received and responded to such an advertisement) with the advertisement, and the incorrect information given to me over the phone. I stood up and began to walk away, as Hoover continued to follow me arguing that I didn't read the advertisement properly. I told him I was done, that their advertisement was misleading at best, that I wanted no more to do with a business like that and I would write my review based on my experience. Hoover responded, "do whatever the **** you want". He then stated disdainfully "Have a blessed day." as I walked out the door. I'm sorry Hoover, stating "Have a blessed day", does not cut it to make up for your companies semi-misleading advertising, the incorrect information provided to me over the phone to get me in the doors and your unnecessary for rudeness. At best, this company is incompetent and needs better training and communication regarding their "promotions". At worst, it is a shady and dishonest dealership that will say or do anything to get you in the door. I would lean toward the latter after reading other reviews concerning their honesty. I would not take my chances buying a vehicle from them based on this experience! On a positive note, the dealership is very clean, modern and the front desk personnel were friendly, but not enough to raise this review from a 1 star! read more

The ENTIRE experience was unprofessional and childish by everyone with whom we interacted. The sales rep Andrew stated he would add a Tow Hitch to the Bronco for $450 more. I asked the sales manager if he could add this to the deal, and this was met with a flat refusal. The used car manager would not work with us on price or financing options and was unprofessional and unwilling to engage in a discussion, so we left, and we never heard or saw him again. We then learned through Lex, another sales rep, that Andrew had misstated the tow hitch, and it was actually $1,200. I offered to pay the $450 I was quoted via text. Andrew refused to "honor his word." He told me to go to Uhaul. I later was told that the used car sales manager wanted to beat my financing offer. I asked him if he was sure he could beat my approved financing and he replied, "Why would I lie to you?" I think I reminded him of the tow hitch lie. As expected and yet disappointed, Andrew, again, lied to me and was not able to beat the financing. And actually, I found out that the Financing Manager, Lydia, had actually ran my credit FOUR TIMES, Can you believe it, FOUR TIMES - when I only authorized it once. Now I have four pulls to my credit. She did not disclose nor receive my authorization to do this. Lydia then tried to sell me extended warranties, telling me it was covered for 72 months. Only to find days later, that the 72 months started on the original sales date, which was misrepresentative, yet again. When I went to pick up the car, Andrew hardly spoke to me. I just sat in silence as he performed the transitions. Andrew did help me set up the Ford app, but when I came home, the app said there were active recalls on the car, and that the car needed an oil change. Andrew said it was Gold Certified, and that he would check. After four days he has not responded to any text messages. I also messaged Andrew about the missing floor mats that were in the car when I test-drove it, and he hasn't responded to those requests either. This further underscores the lack of attention to detail and customer care. The car meets expectations, but if I had the choice, I will NEVER work with this sophomoric, inexperienced, integrity-lacking, dishonest, and unprofessional Ford of Delray Beach dealership. They fit the tarnished mental model of what a "Used Car Salesman" is. I feel that there is absolutely zero service after the sale, and the dealershipship is a product of poor management and training, and bad hires who lack professionalism, honesty, integrity, and baseline communication skills. My last message to Andrew was asking who else I could talk to determine the recalls and when the oil change is needed, which remains unanswered. I hope that the management team sees this feedback as a gift and incorporates some initiatives to improve these glaring array of problems. read more

Service department is terrible. They don't even know how to do a brake job on a Ford Explorer, one of the highest selling cars they have! Caliper improperly installed so uneven pad wear! service manager Dave Brown was incredibly rude to my wife. read more

The finance guy lied to me during financing. I did not catch it until later. When I reached out to see if they would make things right he wouldn't return my phone call. I tried reaching out to other people in the dealership, including the manager, and they would not return my phone call. read more

I was in the market to purchase a used car for my son and found a VW Jetta. I dealt with Jimmy and Justin. They were both awesome. They gave me a great price, and followed up with all the information I needed. This was far beyond what I expected when buying a car. read more

Just got my truck back. I told Darlene my service manager I needed the truck to haul a trailer the next day if she could please get it done I needed a valve cover gasket as I was leaking oil and an oil change they got it all done and my truck back to me the same day this is not the first time they've helped me out of a jam, Darlene and Greico Ford have excellent customer service. I highly recommend them. Wayne read more

I went online to see if they had the car I wanted. They did. I went there and within an hour I drove out with it. No high pressure salesman to deal with. Bervan was a great sales guy to deal with. read more

Grieco Ford of Delray Beach - Ford Bronco - Car Dealers Near Me - Delray Beach, Florida

After some bad experiences at other dealerships, I walked into Grieco Ford to look at a specific vehicle. I was greeted by Todd Bracey a Sales Consultant. The vehicle I wanted to see wasn't there, but he found another that was even better!!! The helpfulness, kindness, attention to detail, and patience that Todd possessed was such a breath of fresh air. This dealership is straight to the point in the best way! They gave me a more than fair price for my trade in, and that's always a plus! Within a couple hours I had test drove, signed all the paperwork, and was leaving in my beautiful new car! Todd even set up my FordPass app and showed me how to use it. I am very grateful for Todd & Grieco Ford for such a great experience! I highly recommend this location and especially Todd for your ncar buying experience!! read more

Grieco Ford of Delray Beach - Happily leaving Grieco Ford in my new ride!!! - Car Dealers Near Me - Delray Beach, Florida

We bought a car from them. Before payment they were so nice. Right after payment they became extremely mean. Their tone became like a bully (not respectful and higher volume and honestly scary). So many things we found out were missing from the car or replaced with the cheapest form chinese brand that may only last for a month. When you ask them to address the missing parts of the bought car, they block you lol. read more

Avoid this place like the PLAGUE. For an oil change, 2 small side door moulding pieces, and install, the total cost was $978.50! They charged me $427.99 for 2 hours of labor to put the pieces on. This place will rob you blind and the service is absolutely horrendous. I brought my car in on August 8th for an oil change and to get the parts replaced. I brought it in first thing in the morning (7 am). Trevor, the service agent gave me his card and said he would call at lunch - he never did. I kept calling and calling, but never got an answer. I tried calling Trevor's direct line and the general service line, but no one answered. I decided to just go into the dealership at the end of the day. Trevor was nowhere to be found. There was a group of people sitting in the back of the service area on their cell phones ignoring the constantly-ringing work phone line. I ended up finding a person from the parts department to fill in. They told me the car was ready and had me pay. Then I went outside and found the parts were not replaced on the car. The person said it could take a month for the parts to come in so they would call once the parts arrived so I could get them installed. That's when Grieco Ford ghosted me. I never heard from them again even though I already paid for the parts. I called the parts department on 11/27 and they said the parts came in in AUGUST. So I guess they were fine ordering the parts for me that I already paid for, but they never planned on telling me that they arrived? They transferred me to Trevor to schedule a service appointment for the install. Trevor, predictably, did not pick up. Trevor then called me back the following afternoon and hurriedly scheduled an appointment for 11/29. On 11/29, I brought my car in a 7 am and a couple short hours later, got a text that the car was ready. That is when I learned apparently they charge $200 per hour for service - who knew being an auto mechanic was so lucrative? Anyway, Trevor was also not there for the pickup - I guess he retreated to whatever abyss he lurks in. The worst part of this whole thing is that the pieces I needed replaced where not due to an accident or anything. Those pieces just randomly fell off my car while I was driving. The Ford Flex 2019 is so poorly made that pieces will literally just start to fall off within a few years of normal and safe use of the car. I've literally never been in an accident and am a safe driver. So, please do not buy this car, or any Ford. Grieco ford is definitely deleting bad reviews to get a higher rating because there is absolutely no way they have an overall rating this high. I would give them a 0 but that's not possible so I give them a 1. Below I have made a list for you of more enjoyable and less expensive things you can do instead of going to Grieco Ford Delray: - step on LEGO with bare feet - listen to someone run their long nails down a chalkboard - watch Carrie Underwood take a Louisville Slugger to your entire car and take it to literally any other auto mechanic to be fixed read more

Grieco Ford of Delray Beach - Car Dealers Near Me - Delray Beach, Florida

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Grieco Ford's Service Department is the worst customer service organization I have ever dealt with in any industry and is representative of Ford's decline as a company and organization. I made an appointment to get my vehicle repaired. After waiting approximately two weeks for their soonest appointment, I was told upon dropping the vehicle off that the appointment wasn't for service, but rather it was for an appointment with a service representative and that they would need my vehicle for 5 business days BEFORE it was even looked at by a mechanic. I offered to bring the vehicle back at the appointed time and date for the mechanic, but no, the dealership needed my vehicle to wait in line on their property for the entire time before a mechanic even popped the hood. Upon figuring out that I had a coolant leak in the #3 cylinder, the service representative told me I would need to replace the engine. Turns out my 2019 Mustang was actually sold in July 2018 and as such, was 2 months out of the 5-year/50,000 mile power train warranty. I had previously brought my vehicle in for an oil change in August 2023 when I mentioned the same service representative that I was having an intermittent problem on startup, but that I wasn't getting any check-engine lights. He told me to wait for the problem to happen regularly because of the wait-time for service AND the $250 just to hook up a computer to read out the codes. So even though this problem began in June 2023, it didn't become a regular issue until September 2023...two months out of warranty. The dealership attempted to deal with Ford Corporate to see if they would help pay for a known defect on the engine (one that Ford since redesigned in later models). As I have been a lifetime Ford owner (this is my 3rd Mustang) they said they would offer to financially split the cost 60/40 with me (I pay 60%, Ford pays 40%). I attempted to plead my case with Ford's Corporate Customer Service per the advice of the Grieco Service Manager. This was shot down by Ford Corporate as they said my case was closed. I did end up writing a certified letter for Ford's CEO pleading my case, but I have heard nothing back from the company or the dealership with regards to this letter. To make a long story shorter, I frequently left phone messages inquiring about my vehicle, the status of parts that were ordered, or where my vehicle was in "line" with the service rep. Calls always went to voicemail and were unreturned. The only way for me to get information on the status of my vehicle was if I would physically come to the Grieco dealership and find the customer service rep to get answers. I always had to deal with and was told to wait for my particular service rep. While there were other reps available, many of whom were seen looking at their cell phones, or otherwise chatting with each other while I waited, I had to wait for and talk with my particular service rep. All in all, Grieco Ford had my vehicle for 5 1/2 weeks and I had to pay over $4,000 for an engine replacement. When I asked if my "new" engine (they wouldn't replace it with the redesigned engine, only the old model that has this flaw in it) if I reset the powertrain 5-yearr/50,000 mile warranty I was told I only get another 2 years for just the engine itself. Needless to say, I traded in my Ford the day I picked it up from the dealership and I will never buy a Ford product or have to deal with Grieco Ford ever again. read more

Took my Ford into the service center for an oil change and tire rotation. They open at 7:00 and I got there at 7:15. Only two cars in the service area and nobody around. So I figured this would be quick and easy. Walked into the service department. One guy was qaiting on a customer and the other two women/employees were too busy texting to even notice I was standing there. Again, I figured they weren't bysy and thus shoukd be a piece of cake. When the one woman finally looked up from her texting, she immediately asked if I had an appointment. I said I just needed an oil change and tire rotation. She said without an appointment, Id have to drop off my car because they were so very busy. Seriously??? I was then pushed off to the guy who had been waiting on another customer. He gave me the same line of BS. Bottom line, these people have no respect for their customers and think the world revolves around them. read more

I tried to purchase a rare vehicle from out of state and put a "refundable" deposit down with Andrew in sales who was helpful. The finance department sent me a contract with the wrong name and address which wasn't a big deal. It came off some old system. I pointed it out and it was sent back to me 2 more time wrong! At that point I was to sketched out to go through with the purchase. I requested my deposit back Thursday June 15. As of now it has still has not been refunded! Andrew told me 6/19 that it was been processed a few days prior. I called accounting twice and they won't answer or call back. It's now 6/27 and I have not gotten any response or my money back. BEWARE! Do not put a deposit on anything at this dealership. read more

called on ad posted in Internet. Talk to a salesman about a new vehicle that was posted that they had. He looked it up and two no surprise it was not available but it still posted. Bait and switch. Oh the old story of yeah we had it but we don't now. Special order ha ha beware of any auto sales that tries to get you in over automobiles that are not there.. I just hate it when they do that crap. We need more honest auto sales. read more

Wow, I just bought an F-150 Lighting from GRIECO FORD DELRAY. My experience with their staff and with Hassan specifically was extraordinary. Extremely satisfied and would recommend Crieco Ford all my friends, when visiting ask for Hassan when visiting. read more

Grieco Ford of Delray Beach - Car Dealers Near Me - Delray Beach, Florida

Several times called thieve dealerships and the drill you like a police interrogation . The phone room they use for the initial contact have clueless people that know nothing about vehicles they have in stock . Total circus trying just to get a question answered on a vehicle they're selling . Better off having sales people answer calls initially to gain a customer's confidence. This isn't my type of dealership for purchasing. read more

What a waste of time !! Found a car on line called to verify it was not sold. Made an appointment after confirming with the sales person. Arrived the next day and the car was not there. We were told they didn't know where it was. Learned it was in Fort Lauderdale - yes we have the car and the keys. So we drove there ... called to AGAIN confirm and the car was being detailed and won't be ready for viewing! Had we not called - we would have drove out there again and no car!!! Poor service / poor customer service ! Must be FL because in OH we don't have issues like this! Would not recommend at all!! Update : Thank you for responding to my review. Please note the same day I reviewed the dealership I received an email stating the car was SOLD. read more

Poor service period!!!!! First time at this location and the service department gets an F- for a simple oil change. I saw multiple people standing around and doing Nothing! I did have an appointment, and we were treated very poorly! Too many people standing around looking at there phones. I'm angry due to the relaxed atmosphere here today! read more

The sales team worked together to meet our requirements. They listened to our needs and were able to meet them. Lydia made completing the paperwork a breeze. I would purchase again from Grieco Ford Delray. read more

10-16-23 UPDATE. Jeff Cirks made this as right as one could reasonably expect. He respectfully owned the situation, and was open to a few resolution options. He explained the process which likely lead to the lack of full transparency on the original sale, but most importantly once he knew of the issue, he lead with his most professional foot forward. I respect his actions, and IF ONLY more dealership's leadership honestly, and fairly addressed the inevitable issues that will arise. NOTE: this was not a buyers remorse issue, and this was was not a "my car broke 3 weeks after I bought it" issue. Given used cars are sold as-is, I can only reasonably expect a dealer to resolve issues similar to mine.. as opposed to so many of the complaints I read online about dealers. **ORIGINAL REVIEW** you sold me a car with undisclosed frame damage. i sent mtrontz@griecocars.com an email on 9/22/23- received no response. i'll be contacting: bbb ford corporate grieco corporate florida attorney general's office on monday. *buyers beware* check carfax + autocheck + have a body shop check. they bought a car from auction, stated it didn't come from an auction, and didn't disclose the frame damage that the auction did disclose to them. you'll end up paying top dollar for a car worth bottom dollar. read more

Mark Vax was exceptional throughout my entire car buying experience. He was cordial and friendly and not pushy like some salespeople can be. I highly recommend him, he will help you find what you're looking for. Usually buying cars is tedious and frustrating but I did not feel this way in my experience at this dealership with Mr. Vax. Thank you again for your help! read more

There is no service in their customer service. They will tell you more of what they won't do than what they will do or can do. Calling them is not fun as you only play phone tag. I will go somewhere else read more

Going through my dad's car papers. This place ripped him off! Incredulous! Take advantage of an 85 yr old man and a vet. Shameful! I'd stay away from this shady op. First you repaired his Ford AC system to the the tune of well over $2800. The fan never turned off from that point onward. Had I known he had done this repair and that it was never repaired to proper form I would have made sure right was made. However it's too late for that. Actually went to sell the same car to your place of business, and was basically told it was a piece of junk with only 80,000 Miles on it. Was shocked to come across his repair receipt among his records from the very same place the very next day. To see that you overcharged the AC Repair and didn't correctly resolve his issue was irksome. Also whoever took the car for a ride must've beat up on it because it was making support noises on it. To anyone who intends to sell their car, make sure you ride with the person checking it out. read more

Max was a pleasure to deal with. Best experience I ever had buying a car. Highly recommend

This is a dealer that REFUSES to give a quote if you are ORDERING A NEW CAR OR A TRUCK. They just wanted the DEPOSIT FEE without letting you know and agreeing to a price. How wonderful is that? You will just get surprised when the vehicle arrives?! The sales manager has got an attitude problem and too much beating around the bush. The sales rep we talked over the phone didn't show up on our scheduled appointment. So eager to ask customers to visit and then not show up?! WALK AWAY! read more

Couple of "red flags" when I went out of my way to visit this dealership looking for a pickup truck. After building a truck on Ford's website it had asked me if I wanted to search my local area. I selected yes, and lo and behold there was an almost perfect match in their inventory. When I showed up I was greeted by one of their saleswomen. Told her about the truck I was interested in, she said "we just got the truck in" and that "they haven't able to prep it or taken photographs of it" and that she needed to talk with the sales manager. She came back told to tell me they're "trying to find the truck". She comes back again and said good news/bad news, we found the truck, but it was special order and that they haven't been able to contact the person that ordered it. And also there's someone else interested in the truck as well. I then asked when did the truck come in and I was told Monday or Tuesday. Interesting considering I did the search over the weekend. After they found the truck I took a look at it, it's exactly what I expected, a new pickup truck. I told her if the deal with the person that ordered it falls though to call me, knowing every well that wasn't going to happen. Someone doesn't order an expensive truck in the current automobile market and forget about it. Then when I was getting ready to leave I said if I need to wait, I need to wait, and if something changes we sit down to work on a deal. That's when she started telling about issues I already knew about regarding processor chip shortage. I was fully aware about that and the COVID impact. The issue that really aggravated me was the wasting of my time. Why would they list a special order that had someone's name on it in their inventory that would show up in Ford's search? The other "red flag", most of their showroom vehicles had "dealer addendum" stickers in their windows. Never ever been a fan of dealerships that did this. So if you decided to visit this business use caution with both your time and wallet. read more

I bought a car it went well at first. I found out that they ran my credit without my permission, I stated I had my own financing. 21 days later they still havent paid my trade in off. A lot of run around from salesperson Ira. I was told to pay the shortage of my trade in myself. I have escalated the problem. No real answers why my credit was run? read more

Terrible business practices. Listed a vehicle for $36k, then confirmed that $40k out the door wouldn't be any type of issue. . Go down there 3 times. Waiting for it to be washed and certified. We go to purchase this morning and they want $43k. Want to bring out comparable and kbb. They lowered the price to get people in door to screw them. Should be against the law! UPDATED: In response to your message. Your Sales Manager didn't even have the decency to call me back. So I'm pretty sure you guys don't care about your customers. Only when publicly ridiculed. We bought a vehicle last night from Autonation Chevrolet. We will never be back to your dealership. And ANYONE I know that is looking for a vehicle I will make sure to tell them to stay away. Sorry you ALL had a chance to make it right and no one did anything until I wrote this review. Have a good day . read more

Do not go to Grieco Ford in Delray for service on your car. You will wait days for diagnostics to determine the problem and then once identified and you authorize service you will wait an exceptional amount of time to get the car repaired and returned to you. Especially for something fairly simple with the needed items easily attained. read more

Avoid at all costs. Sleezy dealership just looking to make a buck. Poor customer service skills. Fulfills all bad stereotypes about car dealerships. Showed up for a service appt and my advisor Ian was nowhere to be found. As I was waiting another older female advisor was badmouthing a client to her fellow advisor right next to me. If management cares it is the advisor right across from Ian. 15 mins later my advisor appears and I felt rushed in my consultation. I could sense he was pushing a sales agenda- I saw right through it. Again rushed and cheesy car dealer vibes. Worst part is I scheduled an appt and they did not honor it that day. No thanks- I'll happily take my business elsewhere.. Please do yourself a favor and avoid this unprofessional place! read more

I started communicating with Kenny (sales) by email and phone the last few days of July about a preowned 2020 Lincoln Corsair listed online. He was kind, communicative and answered all of my questions. I was concerned that the Carfax report showed the car as a buyback/lemon, but he assured me that Lincoln had to restore it to their standards before they sold it again. He told me they would not have purchased it back from Lincoln if it hadn't been fully repaired. I started making plans to fly to Florida from Texas and purchase it, then drive it home. I told him I would be paying cash and he informed me of a $1000 fee to pay cash. I wasn't ok with that, so I handed the process over to my husband to negotiate on Saturday 7/30. My husband was connected via a "VIP manager" to a salesperson named Marvin. When my husband asked him to cut the games and sell us the car for the sticker price plus TTL, his response was "Yeah let's cut the games is the reason why you're calling me all the way from Texas ". We are assuming he was so rude, because he didn't believe we were truly flying in from Texas, despite them already having a $5000 deposit from me to hold the car. We talked with David from finance who gave us the the final numbers to bring a cashier's check and asked that the car be ready to go Monday morning, since we needed to immediately hit the road back home to be back at work by Wednesday. David was helpful and had everything ready in finance, but when we arrived Monday at 10:30am Marvin seemed truly surprised; the car wasn't pulled up and hadn't been washed or detailed yet. We were told they could not do out of state TTL for us, that we would have to do that on our own in Texas. They sent us in a loaner car to go get lunch while they readied the car, because finance only took about 15 minutes. It was more than 3 hours from the time we were done in finance until we could actually leave in the car. We had to request a full tank of gas and have them yet again "check with the manager". We made it on the road shortly after 2:15 and our first stop 2.5 hours down the highway, the car died. It lost all power and we realized it hadn't actually been repaired; this was the exact issue it had been bought back by Lincoln for. It was reported to have power failure after long highway drives, which was my initial concern. We were stuck in Orlando. We called David from finance and he spoke with a manager and offered to put us up in a hotel in Orlando for the night, so we could bring it back the next day. We drove the 2.5 hours back the next day, but before we left the hotel my husband reached out to Marvin & David and said "You have a blue 2020 Explorer on the lot. Please have that pulled up, washed and ready for us. For our trouble, do a title swap- we've already paid you more than $37k cash and lost a day and night of our trip." It was listed at $39,991. We limped the car the 2.5 hours back, losing power on the highway and the Explorer wasn't pulled up. There was no communication via text about it on our drive. We arrived and waited nearly an hour for any word from anyone. Kenny came and told us the manager wouldn't let them discount the blue Explorer and we could only have it if we paid the nearly $3k difference. It wasn't even the car I wanted, so if I was going to pay even more, I wanted it to be exactly what I wanted. There was a 2020 white Ford Explorer at Grieco of Fort Lauderdale that had everything I wanted. Marvin called about it but came back and said it was unavailable. I asked why, since it was still listed online. He said they just didn't want to pay to bring it to the Delray Beach location where we were. David got to work on having finance print us a refund check immediately for the $37k and hotel stay, but accounting took 4 hours to do it, with us sitting waiting with our 6 year old and luggage. He apologized profusely, and we truly appreciate his work, but that wait time was ridiculous. David was present and updated us as often as he could, but the salespeople both days would disappear for hours without a word. Once we had the check, we had to take an Uber the 45 minutes to Grieco Ford of Fort Lauderdale to purchase the white Explorer. After a total of 8 hours sitting in the Grieco Ford of Delray Beach dealership and no car, we were still receiving phone calls from their salespeople offering us supposed deals and sales and automated emails. One of those emails came from Marvin, two days later with a price drop on the blue Explorer to exactly what we had asked to pay for it and were told wasn't possible- necessitating the trip to another dealership. We weren't even back to Texas yet and the price drop emails were coming daily. read more

Grieco Ford of Delray Beach - Outcome - Car Dealers Near Me - Delray Beach, Florida

Stay away from this dealership. Do not buy cars from them. Especially Marvin. Unfortunately for me I learned this the hard way. I bought a chr from them. When I came for pick up, many things were missing from this car that I was informed of before buying. Also, the tires were replaced with the cheapest Chinese brand tires which I was not informed of either. Items that were missing were a second key, back seat shade, etc. Gods knows what other items they have replaced or taken. I will only be able to know with time. The salesman who said he'd fix these issues, blocked me. They remind of the fox from dora the explorer, "swiper no swiping". read more

The service team was very helpful in getting my truck squared away. In the mean times, sitting in a pod next to the show room, attendants felt it was appropriate to move vehicles without the proper ventilation. When told it stinks of vehicle fumes, two attendants says "you can move someplace else if you don't like it" and the other says, "we have to get our show room looking good". Very disrespectful in my opinion. read more

I have been calling this dealership for over a week. My car was delivered with one key. It was never revealed to me that it only had one key. I paid $36500 cash for this car plus $675 for delivery and now I have to pay $520 for a new key. And no manager will return my call. Two keys is a pretty standard item to expect when paying a premium price for a used car. I heard from them multiple times a day before I paid them their money. Now crickets. read more

I'd like to say that I've had a very good experience here in the service department. My service person was Nick and he was very understanding and good about squeezing me in an appointment since the problem with my car was a safety concern. Everything about my visit went smooth I even got my car back the same day. Thanks Nick and the team. read more