I don't like writing negative reviews about people and especially businesses that we need in BP, but the customer service here is the worst I have ever experienced at a grocery store.
I went in to buy a mop that was located in a bin that read, "7.99." I thought it was a reasonable price for a tornado mop so I bought it.
Upon inspecting my receipt, I noticed that I was charged 8.99 instead of the advertised price of 7.99. I went back to the store to let the cashier know that I would like my dollar back if the mop was indeed 7.99.
It's not about the dollar. It's about the principle of the situation and the customer service.
Anway, the cashier went to get a mop to double check the price and said "this mop is 7.99" and I said, "yes, so why was I charged 8.99 for the one I took home?" She compared my receipt to the advertised price.
The cashier called the manager, Cathy, to the front. Cathy came out, grabbed the same mop, checked prices and said the same thing as the cashier.
I responded, "I only want the dollar adjustment."
Cathy said, "wait a moment, I'm going to go check." Check what? Turns out she was checking the cameras to see where I got the mop from.
I let her know that I needed to go to work so I couldn't wait too long.
I ended up waiting 15 mins, which was going to make me late for work. So, I ended up leaving but left my phone number with the cashier so that they can call me back and fix the situation.
Cathy never called me back, so I called the market.
Cathy picked up and didn't explain anything new, she kept going on with the same argument of that being the right price for the mop and that I had somehow gotten a different kind of mop, claiming that I never got it from the bin after she checked her cameras. I did indeed get it from the 7.99 bin, not from "the back" as she claimed she saw on her cameras.
I told her, "it doesn't matter if it was a different mop or not, it was in the 7.99 bin, obviously being advertised as 7.99."
Cathy said, "No, you're returning a different mop."
Nowhere was I returning anything. It wasn't a return. I needed the mop. What I wanted was a price adjustment (my dollar).
She kept on saying that the cashier said it was a return. It wasn't. I had to tell her about 4-5 times it wasn't a return. She was screaming at me on the phone. Same argument. She wouldn't even let me talk.
Then finally, at the end of the conversation, she somehow got the point that I just wanted my dollar back. It's my right to have my own money back, however little or much that is.
She exclaims, "Just for one dollar you're making a big deal?" I could've asked her the same thing!
I said, "I just want to know if you're going to give me my dollar back or not." She said, angrily and absolutely annoyed that she would give it back to me in store credit.
Bottom line: Cathy is a terrible ambassador for this company. She treats customers like shit. I would know as I work for a large corporation and do customer service myself. We don't ever yell or talk to customers in the absolutely abhorrent manner that Cathy did. In fact, I would be fired if I did something anywhere near what Cathy did.
Further, it's not the customer's fault that you have false advertising. That needs to be fixed ASAP...on top of the fact that Cathy needs to change her lack of customer service.
I'm a customer that goes to this Grocery Outlet about 3 times a week. You lost me and you lost my family from coming here. I've never felt so mistreated and insulted in any establishment like the way I did at this grocery store. read more