Worst company ever. Wont even come out to check our AC with 5 kids in the house under a warranty claim. Receptionist didn't want to make an appointment today or even tomorrow when its supposed to be in the 100's tomorrow and Sunday. Wouldn't recommend them to anyone even after telling them I have 5 kids in the house read more

Showed up early. Asked what the problem was. The electrical had been disconnected from the cooler at some point before we moved in. The water supply also was old plastic tubing and had rotted in the sun. They spent a couple hours on hold with the home warranty company and then told me they don't cover running new hose or connecting wire nuts. They then left without any discussion of options. Wilber Reyes was the technician. Very dissatisfied. read more

First and foremost Grogan Mechanical deserves every bit of the five stars thanks to Matt Aldridge. He came out to repair my A/C. He was on time, friendly, professional, willing and capable. He fixed the problem another A/C company here in Bakersfield really messed up and did it without missing a beat. He kept me informed through out and communicated what the issue was. It's been triple digits but thanks to Matt and Grogan Mechanical I don't need to worry anymore. If you're in need of urgent repairs or routine maintenance Grogan is the way to go. I'm very grateful thanks again Matt. read more

Gah ! My insurance company contracts with them (not that my insurance company is all that by any means) and basically I can't even leave a voicemail with this company . What company doesn't have a voicemail set up? read more

Frauds. Found that the unit had a leak and reported the "couldnt find where" it was from. Typical of fraudulent hvac place as they keep coming back to charge you for refilling your freon. Stay away read more

I got them through the warranty company for the house, they said the coil has a leak & we had to pay for it to get changed, they changed it then it worked only couple times & the AC stopped giving cold air again. I had to pay another company 300$ to see what's going on & we found out that the leak in the valve on the outside unit. I would get somebody who knows what he's doing. read more

The home warranty company sent Grogan Mechanical out to help us get the heating system back on. Dylan and Ty (hope I got the names correct) were the technicians who came to our house; one evaluated the problem thoroughly, and installed a new temporary thermostat, while the other came by a few days later to install a permanent one. (They did not have the specific kind of thermostat on hand the first time, but the temporary one got the heat back on!) Both techs were pleasant, they listened, were methodical addressing the issue; really good customer care. Plus the scheduling text messages are a great feature. It really helps to know when someone is on the way. Overall it was a very good experience. read more

They were recommended to me from a very good friend. Came out in a timely manner, fixed the problem and were very reasonable on the price. Super pleased. DaveK. read more

Our home warranty insurance sent our air conditioner claim to Grogan Mechanical. Darrin called the next morning and was at our house exactly when he said he would be there (mid-day on one of the hottest days of the year). He was friendly, professional and very interested in making sure that our unit was back in working order before he left. I would highly recommend Grogan Mechanical and thank Darrin for spending hours on our roof in 112 degree weather to make our lives more comfortable! read more

The tech came out this morning and was beyond rude and clearly not wanting to do the work required to fix our AC unit. Blamed our pets, air flow, and previous workers for an unrelated issue! Not happy with the attitude or service!!! read more

My AC started blowing warm air and I noticed a black ring, which appeared to be oil around the unit. I contacted my home warranty, Fidelity National Home Warranty and had Grogan sent out. Unprofessional is not the word. Not only did he replace the motor, capacitor and pump allegedly 6 lbs of coolant, he failed to address the actual reason the unit was not working. The compressor was burnt out! He admitted THAT on the second visit (AC went out within 24 hours) and I asked about the oil ring. He looked shocked that I knew about it. He said it was water that had wet the concrete. The concrete was black and wet concrete is gray! Go figure! He left after advising he would call the authorization line and would be by the following week if everything went through. Next week? I had already been a week and a half in 105 degree weather with no air. When he left I contacted FNHW to advise them what he stated regarding the compressor and was told I had to wait until he called in the report. I asked if they could just expedite the approval based on the upcoming heat. Two days later I contacted FNHW only to find out he LIED and informed FHNW the reason for the AC not working was the condenser coils were not working because my sprinklers had wet them. Sprinklers? After this past winter storm and rain? I think not. Another company came out and indicated I had been ripped off. Not only did Grogan replace parts that did not need replacing, pumping coolant without vacuuming the line with a busted compressor risked the coolant being released to the atmosphere ( at least $25K fine by EPA for a R22 unit phased out), placed sealant into the line which did nothing but ruin the line, new capacitor but failure to shut off breaker to furnace resulted in a small electrical fire that burned my circuit board in the attic. To say I am unpleased is an understatement. FNHW said they would file my complaint with vendor service. The second visit out he was 30 minutes late and did not even speak as he walked passed me into my home. Did not apologize for his tardiness nor did he have any explanations for all the parts he replaced. With each part he removed and replaced I asked him if he resolved the issue. he indicated he had not even started the diagnosis. My feeling is he changed out all the parts to make it look like he was doing something and knew he would be called back out later to get paid again before bailing. He got paid twice by FNHW before lying about my unit. I had to have the a new tech call in and report the TRUTH and advise of the damage cause by the negligent and incompetent work done. I hope that they drop this company from their contract for their unprofessionalism and lack of work ethic. GROGAN-IF YOU DID NOT WANT TO DO THE JOB, THEN YOU SHOULD HAVE SAID SO! You ripped off FNHW and INCONVIENCED A HOME OWNER. I hope EPA pays you a visit! read more