I've had a really great experience here. Gus is hands down the best manager. Since I started…read morerenting my storage unit, he's always been super helpful and quick to handle any issues. That's honestly why I decided to stay. The facility is clean, safe, and well maintained, which gives me a lot of peace of mind. The whole management team does a great job. I would definitely recommend this place if you're looking for reliable storage.

Gus and Ana are so down to earth people and extremely helpful in making the rental process very…read moresimple. Gus even took time to walk me through the mobile application setup. The place is clean with wide driving lanes. I feel very safe with the surroundings. The unit is immaculate. Highly recommended.

Besides having the prettiest smile ever! Nicole has been is very helpful & curteous everytime. I've…read morebeen storing all my belongings at U.S. Storage in Alhambra for over a year now & can't tell you enough what a good experience it's been being there. Nicole has addressed all of my concerns pertaining to my particular unit & always willing to assist in whatever manner it takes to resolve any issue I may have. Luckily those concerns have been minor & easily taken care of. She's just amazingly fantastic & always a pleasure to deal with. Can't say enough good things about her service, Im always satisfied with how she handles things. Thank you so much, she really lives up to the old sayin "service with a smile". Emphasis on "smile", the best! Jose.

Very disappointed with US Storage Centers Alhambra. My 5x5 unit July payment was increased from $82…read moreto $137. Was never notified about this increase, nor was I shown anything on an email where invoices are also sent so I emailed them. Never heard back after a week and when I called was told a physical letter was mailed back in May. I also asked for a credit because this was outrageous. Never did I receive a letter because I would have made a quick decision to cancel & find another storage place. Like many writing with the same issue on Yelp, not only is this price hike absurd but also seems illegal. Still waiting to hear back from Management US Storage Centers regarding this matter as I was told.

Price 3.5 stars Service 4.6 stars…read moreSpace 4.4 stars Located not too far from Costco and has 4 parking spots for customers. It is gated with special code assigned to each customer. The storage is available from 6 am -10 pm. You could easily drive in with your car inside the area of storage. From the office to the storage area , they are clean and they maintain it pretty good. Becky was helping me patiently to set up the account , teaching me how to enter the code and showed me the storage. I was lucky that I got the online price which was half of the regular price for 5x5. The membership is month to month and we just need to give 10 days notice before the due date of membership if we want to terminate the account. Even though the price is not cheap for 5x5 but for the quality service that we get, I think it's worth it . Thanks Becky for professional customer service that you have showed me. Kudos to you!!!

Monthly cost for 5x5 : $230ish with a "district manager approved discount" for a long term customer…read more(2019). My long term loyalty was only worth a $20 a month reduction. They wouldn't even price match the web rate of $117 (see picture) or prorate my move out. So, went with A1 storage for a 5x5 $159 including insurance. Set price for 3 months and gradual increase of 10% at 3 months then 10 months. Still way better price at A1. Was truly disappointed so I'm leaving and saving myself $100 month.

Stay Away!!!! Do Not Give Business here. Customer service is horrible and none existent. I had a…read morestorage unit for a few years and twice I had a complete rodent abomination in the unit. The insurance is Fraud too, will never respond or payout a claim. They will only take your money. I had a unit with 2 concrete walls and the third wall that is shared with the neighboring unit is made of drywall. Which is actually a very cheap way of doing things, should be metal. Well the first time I found the infestation in 2022 I made a claim and nothing, no response at all. Had to throw out a ton of items. Afterwards I had the unit cleaned and even swept. Well went this weekend to move out of the storage and long and behold another rodent infestation but 100 times worst even now. And the first time I even found a dead mouse. Now this time I had to throw away so many items. But what was upsetting was I had to throw away my blanket I've had since my childhood and I no longer have either one of my parents. Here they charge you a good amount to rent. So when you pay for a facility to store your valuable items you expect your items to be there in the condition you stored them in. You don't expect to come back and have to throw away your items. And when I called them to let them know, the guy in the office tried to gaslight me and somehow blame me. Like we don't know what you store??? Are you serious???? Take responsibility as a business to have the proper maintenance to not have a serious rodent infestation!!!!

Be careful for running storage or U-Haul rental vehicles from this place. We went in for a…read moreafternoon cargo van rental yesterday and the owner or whoever the gentleman was at the front desk... Jose I think... Was completely unprofessional. He is irritated, rude and just unfriendly to work with. He also Charged us a $25 cleaning fee on our van when all we moved were small furniture that could not possibly have caused it. We are working with U-Haul corporate now for a refund and to also file a complaint against this location. Be careful when dealing with this place

I've work with many different storage companies throughout the years, but I have to be honest and…read moresay that SmartStop Self Storage #6131 in San Gabriel is the best in the business. The place is practically brand new, is always clean, and I never have a problem with entering & leaving the facility. I want to give a special shout out to David, Anna, & especially Eddie. They've all been extremely accommodating & very professional at their jobs. Always very pleasant and courteous when I see them. They are always very willing to help when any issues arise. They are great employees. I feel safe and secure that my things are stored at their facility. Never had any serious issues. I will continue to store my things there because it's close & convenient, the facility is beautiful, but most of all because of the employees.

Sergio was absolutely amazing! I wish he was there every day…read more Very clean facility. The reason for the knock on the star - whoever I spoke with on the phone when I initially booked never said anything about price increases - showing up with a moving van I'm paying by the hour and learning if a big shift in pricing was quite stressful and felt like a bait and switch. Sergio, however, was very transparent, professional, apologetic and surprised this wasn't previously disclosed - I greatly appreciated his service.

They had great, very responsive customer service. I was able to not only get a lower rate than…read moreother storage facilities, but Storbox was also climate controlled, had the longest opening hours, and most secure facilities. They were also much cleaner than most of the other facilities I had checked out. Jay was also very patient and helpful when showing me all the different storage options they had available.

So I was in a bit of a jam and rush as I did not anticipate being in need of storing my belongings…read moresomewhere any time soon. That was until my brother up and moved out of the unit I had subleased to him without notice. I had minimal time to remove the few large items and boxes of mine he left behind. Fortunately, i received a response from the kind people at Storbox the only day I had left before the land lady was going to have everything junked. I feel terrible for forgetting her name but the very courteous, professional woman at Storbox that greeted me was a real life saver. It was late in the day, they were open for 1 more hour and she was able to go over contract details, storage unit sizes/prices and standard grounds procedures/protocols so efficiently that I was still able to return to my new unit within operating hours and achieve my goal of having all my items safely and securely relocated by the days end. There are multiple storage location options in Pasadena but Storbox was the one to come through in my time of need and I can confidently recommend this location without a doubt.

I was in the middle of a move and needed a place to store some extra belongings while I got…read moresettled. I took advantage of their special offer, which made it an easy decision. Marisa was great! She walked me through everything and made the whole process super easy. The facility is clean, well-lit, and secure, and I feel confident my belongings are safe. Highly recommend to anyone looking for reliable storage!

Ease of access and good service set APSS apart. The location is super accessible from most areas…read morein the SGV.

Daisy was absolutely phenomenal! Loved ur friendly service... and u were so knowledgeable... I was…read morehaving issues with the online and once I walked in u took care of all the challenges. Thank you for everything! The interiors are very clean and they're maintaining social distance. Depending on the size, there's online specials but u can still talk to Daisy to confirm the details... thank you for ur time Daisy!!

I guess companies nowadays want your money but want nothing to do with servicing you! This Public…read moreStorage facility is definitely one of them. People that are not their current customers are sneaking into the facility. They're waiting outside the exit gate and rushing into the premises when customers leave. Sometimes they are in cars, sometimes they are walking/running in. Every once in a while, current customers may have forgotten their access code. Usually, they are at the entry gate waiting to get in when other customers enter. They are not facing the exit gate and rushing to get in. I'm also noticing cars parked in their parking lot that have sitting for weeks. I have belongings in this storage facility and I'm concerned about my own safety and the safety of my belongings. So, I decided to ask one of their employees one fine afternoon - August 6th @ 1:40pm - about this activity. Tall brown haired white guy. Not only was he irritated, agitated and didn't want to answer any of my questions, his rotten attitude was overall unwelcoming and didn't want to be bothered or answer any questions. Instead he was complaining that I was asking him too many questions before he had a chance clock in. He mentioned that Public Storage is renting out parking spaces which might explain some of these people wanting to gain entry. If someone is leasing a parking spot, wouldn't they have an access code? Why are they gate crashing? Bam! He got even more irritated. He decided to reprimand me as if I'm letting these gate crashers in illegally. He cited that current account holders letting any gate crashers in can have their accounts cancelled. I couldn't believe it! I'm trying to get some assurance about my own safety and the security of my belongings that I have in their storage and I get threatened with a reprimand about letting gate crashers in. Isn't it kind of strange that he's getting irritated with my asking questions about these gate crashers? Is he involved with these gate crashers? I've made two calls to their district manager and left a message with their property manager about this incident and my ongoing concerns about the security of this facility. You guessed it - NO ONE HAS REACHED OUT TO ME!