Dental Hygienist Kristin is an excellent, and detailed professional. Had always a wonderful…read moreexperience; teeth cleaning is painless and comfortable!

General dentistry and all staff were helpful on their respective specialties. Satisfied with the…read moreservice that was provided to me.

After 9 years as a patient, I can honestly say Dr. Masillamoni is the real deal. Finding a dentist…read moreI actually trust is rare, and he has earned that trust every single visit. One thing that always stands out is the anesthesia. I have never once felt pain during an injection. If you have ever been afraid on the dental chair, you know exactly how much that matters. He also never rushes me out the door. He takes the time to walk me through my treatment plan so I understand what is happening and why. If you are looking for a dentist who is skilled, honest, and genuinely cares about his patients, you should consider Dr. Masillamoni.

This place is horrific. I thought i was the only person but…read morei first looked at other reviews and they do the same thing 1) they overbook their patients then they cant find any time for them as they end up being booked for the whole year!! And good luck if they drained tour insurance already for this "whole appointment evaluation" 2) they will look for all ways to drain your insurance and of course the first appointment your time will be wasted because they will say "this is only evaluation" so expect to take your annual PTO off for their highness to actually get any clean up done! Oh and good luck finding an appointment that can actually work because they close their last patient at 3. Maybe they shouldnt do business My story: I requested an appointment for cleaning ( or cavities shall they find ) they told me uh oh we are going to take the entire first appointment for just evaluation and shall you need anything you will need another appointment. I said B.S - then i said ok.. what is your available times for a second appointment because for sure i will need at least cleaning/deep cleaning. She was booked for the rest of the year and found me 1-2 appointments that absolutely dont work with my schedule. So i requested to cancel the first appointment because whats the point! That was more than 40 hours in advance. They kept saying cancellation fee $60 . Now they keep sending me the statement of $60 despite the fact thst they know!!! They are the ones that cant find any available appointments for their clients. Taking my business out of this place and fighting the $60 because if they were any respectful place they would have waived it instead of begging for a $60. Stay away. Also they do want to find all reasons to drain the hell out of your insurance and more !

I'm really grateful to Dr. Quan Liu, DDS, DMD for taking care of my tooth. I was quite nervous…read morebefore the treatment, but Dr. Liu was very patient and took the time to explain everything clearly. He walked me through the procedure step by step and often checked in to make sure I was doing okay, which made me feel much more relaxed. What impressed me most was how calm, careful, and responsible he was during the whole process. You can tell he truly cares about his patients and wants to do the best possible job. The staff in the office were also very friendly and helpful, and they explained the aftercare instructions clearly. Overall, it was a very positive experience, and I would definitely recommend Dr. Liu to anyone looking for a skilled and caring dentist.

I am writing this review to share my worst experience ever with others that have had similar or…read moredifferent bad experiences with this Dental office. To all new patients that are looking to choose Otay Lakes Dental Group for Dental Care. This bad review is regarding Dr. Quan Alex Lui. I have been a patient at this office for more than 10+ years. During that time, I had no ongoing conflicts, no unresolved issues, and i was never informed that I was considered a problematic patient. On June 17, 2026 I went to the office for a scheduled dental cleaning appointment. I checked in at the front desk and was treated respectfully and professionally. I was then taken in to take x-rays and moved to another area where a dental assistant polished my teeth. After that , I was asked to wait for Dr. Lui to complete my teeth cleaning. I waited for approximately one hour without complaining. After that wait, Dr. Lui approached me abruptly, rudely, and disrespectfully and told me that he refused to provide treatment , that I was a bad patient, and that he did not want to see me ever again. He said this was because of my past complaints about the quality of teeth cleaning not meeting my expectations. I calmly explained that this involved a single incident approximately 3 years ago, when I believed a prior cleaning had not been performed properly. At that time, I had requested that my teeth be cleaned again because they still felt dirty afterward, The office honored my request, the matter was resolved, and I was really satisfied. In fact, Dr. Lui personally re-cleaned my teeth at that time. After that incident , I returned for additional visits and specifically requested that Dr. Lui perform future teeth cleanings. I was never informed that there were concerns about my behavior, character, or patient status. This incident was especially upsetting because my 8 year old granddaughter witnessed the interaction. She became frightened, distressed and concerned by the way I was spoken to and asked why I was being treated so rudely and aggressively. My granddaughter texted her father to informed him that Grandma was just kicked out of a dental office, my son Jorge Martinez my granddaughters father became very concern by text sent to him. Mr. Martinez called me on my cell phone in the middle of my conversation with Dr. I expressed to Dr. Lui how I didn't appreciate in the way he was handling unresolved issue based on a past incident, and the way I was being spoken to in a very disrespectful and humiliating way. I felt like I waisted my time and I couldn't believe he was refusing services to finish my teeth cleaning in the middle of treatment. Dr. Lui didn't care or display any remorse or compassion to listen or understand me to look for better way to resolve the problem or misunderstanding. Dr.Lui walked away, another staff employee had heard the conversation. I explained the truth of what had happened, but instead of trying to resolve the situation. I was told that Dr. Lui was the boss and that what he said was final. Mrs. Gretchen then asked me to please leave, escorted me out, and told me that the office no longer accepted my PPO insurance. Afterwards I checked the office website and it clearly stated that my PPO was accepted. This left a concerned that I was being treated unfairly and possibly given inaccurate information while being removed from this office.

Dental work is not something you usually look forward to. Due to Covid, I had put off going to the…read moredentist for a cleaning. Not only that but the last place I went to wasn't the most pleasant experience mainly due to the lack of great customer service. That is something that Dr Barajas and his staff definitely don't lack. The ladies in the office were both kind and extremely warm. The extra Covid steps helped me feel way more comfortable visiting the office. Now about my actual dental work. Wow, I felt no pain at all and it was actually the best dental visit I have ever had. He matched my teeth color perfectly. Truth be told, I am actually looking forward to my next visit. All I can say is Thank you Dr. Barajas. You have a new long time patient in me.

Very disappointed with my experience... I received a price for the fillings and then they told me…read moremy insurance coverage was actually less than they had actually calculated so now I have to pay over $500 out of pocket when I had agreed to an initial price of $128. The worst part is they informed me this after the treatment was already done so I couldn't refuse. Very shady and awful mistakes from their office staff! Be careful!

We are so fortunate to have found Dr. Kint 30 years ago. He is so skilled, kind, professional, and…read moreamazingly good at what he does. And his office staff is caring, long-term, and attentive. It has been a blessing having a lifelong, trustworthy dentist to care for us every six months (with the occasional in-between emergency). A+++ person, doctor, staff, facilities, technology, and so much more. We lucked out!!!

Dr. Kint is awesome. Dr. Kint is very thorough and explains everything he's about to do and why…read morehe's doing it. He's also very good about making you feel comfortable. I've not gone to a dentist in forever because it's either they're over priced or just awful as dentists. Every dentist that I've been to will always hand me an estimate on how much work I need to get done and how much it's going to cost. Like, why? One dentist told me I needed deep cleaning and refused to do anything to my teeth until I agreed to pay for a deep cleaning. Dr. Kint said I did not need deep cleaning and proceeded to give me a normal cleaning. Sure, some work will be expensive and it's to be expected but why do other dentists hand you a bill before work is even done? 10 out of 10 with Dr. Kint. His assistants and front desk are also wonderful people. Look no further if you need a good dentist.

This business should rename itself to Eastlake Modern Scamistry. They find so many ways to deny…read moreusing the insurance you provide them and also they don't give you a detailed receipt for your treatment plan was and they don't even include it on your online health chart. Everything about this place is suspect. Avoid this place at all cost.

Avoid if you value your time…read more Despite the "modern" name, the patient experience here is ancient and disorganized. The Wait: Arrived early for a noon appointment; wasn't even seen for X-rays until after 1:00 PM. The Tech: Their digital check-in failed, and the staff blamed the building's poor cell service. The Service: I went in for a cleaning. I left with no cleaning--only a "treatment plan" and a sales pitch. The dentist is kind, but the front-office staff is untrained and unprofessional. They will use up your insurance benefits without actually providing the service you booked. Total waste of 96 minutes.

A great dentist office, Dr Kim and Giselle were great and very helpful. Would highly recommend.read more

Rachel R. Has the worst service I have ever experienced. She was so rude I don't want to ever come…read moreback there.

We have been seeing Dr. Tanaka for many years now. He's a perfectionist and very professional. He…read morehas always been on time for all appointments. His "waiting room" is not for waiting long, just time for the office staff to check you in and notify the back office staff of your arrival. Don't get too comfortable in the waiting room as you won't be there long. You'll be told in advance what to expect and he and the staff have always delivered on what they say. At 81, my teeth are still my own and Dr. Tanaka will not recommend anything that is the "easy way out." He recommends what is best for your dental health and appearance.

Excellent in every way!! So professional and gentle which is what you need in Dental…read moreprofessionals. I'll be referring family and friends in the future!

Dr. Hayatt and his staff are very friendly, caring and supportive. I am in the process of getting…read moreimplants and other dental work and he has been a great dentist to work with. I've always disliked going to the dentist, he and the staff have eased my fears about it. Plus the office is super close to my job so that's a huge blessing!

I'm on Medi-Cal, and I think that plays into my experience. I went in for a routine cleaning. The…read morehygienist started with x-rays, using the huge plastic things that hurt like crazy. Seeing that I was in pain (those things dig into the upper palette), the doctor stepped in and used bite wings, standing directly next to the x-ray machine while he gave orders to the hygienist to operate the x-ray machine. No problem for me, but it seems weird for the doctor to expose himself to x-rays like that on a daily basis. I at least had the lead bib; the doctor had no protection and was standing right next to the x-ray. Onto the cleaning, which didn't amount to much. They didn't clean my teeth. The hygienist polished them, but did nothing about tartar. No scraping, which I'm accustomed to at all my dental visits. The doctor told me that I "didn't have plaque" which seems suspicious to me, as I hadn't seen a dentist in about 8 months at that point. I *always* have tartar that needs to be scraped off, and my understanding is that tartar is what plaque becomes. I do take care of my teeth but tartar has always been a problem for me. The hygienist seemed new to the job and the doctor was extremely dismissive of my medical condition which is why I'm on Medi-Cal. They scheduled me for a full-cost cleaning for 6 months later, which I'm about to cancel because I simply don't trust this place. Again, maybe it's because I'm on Medi-Cal. If you've got money, your experience may be different.

Marla did my cleaning today and it was so great. She was fun to talk to and very informative about…read moretips on oral hygiene. My teeth were sooooooo clean when she was done that I exclaimed "Wow Wow Wee Wa!" I will be back for my next cleaning in 6 months.

My son and husband go to this dental practice and they are very please with their regular…read morecleanings, deep cleaning, etc. The practice takes our dental insurance and it's very close to where we are staying in CA. So very convenient. I do not use this practice: while the office is well run, the cleanings are excellent and the location is very convenient - their intake forms, all nine of them are on a tablet in their office and/or the link is sent to your phone. For my husband, we had to fill out the forms 5+ times because the system keeps glitching and everything you filled out previously doesn't get saved. The forms cannot be filled out on paper and they literally cannot start treatment like take a x-ray without all the forms being filled out. It's a nightmare if you are a new patient getting registered.