I have a box to return to a merchant. It was recommended that I use FedEx. They wanted me to buy…read morea box to put the merchant's box in for $11.49! No way! Put the return label I printed on the merchant's box, tape it shut and return it. I was turned away. I have to find a bigger box to put the box in! Awful! I will call the merchant I'm returning to complain about this FedEx Office.

this rating is strictly on customer service. I used this location this past Saturday morning. I…read moreneeded a pen to fill in my return address and the address I was sending the envelope to. I asked one of the women if I could borrow a pen because there were none at the register I was standing at. I had looked around. She just stared at me. I politely asked again because it appeared she did not hear me. she continued to just stare at me without saying anything. I then asked again politely but a bit louder. She slowly walked over to the other desk and got a pen then slowly walked over, handed it to me while staring at me, and said nothing. We are really scraping from the bottom of the barrel if these are the type of people that are getting hired to be in front of customers. Absolutely horrible.

I normally go to this branch since I live less than a mile away, and the service I always get from…read moreSavana, Daniela & the lady in the morning (forgot her name) is excellent. I appreciate their service and customer attention. Note to the management: Despite all the times I have been there it has been good (see above), this last time there was a guy that was really rude with my wife regarding a notarized document. He made stupid excuses and was sending my wife to the downtown Raleigh office since they didn't give that service there. This persons lack of all skills to handle customers, He is not a person UPS wants behind a counter!!! (Anyway, next day I sent my wife to Daniela and she took care of everything).

It's almost as if the staff at this location goes out of their way to be difficult and unhelpful. I…read morecame in today, just after 1200 on 26 May 2026, with an Amazon return and was told that I would have to purchase an additional box to place it in to return it. Once I pointed out that the product box is what it was shipped to me in, and pointed to the Amazon label affixed directly to it, they then said that I didn't bring the printed shipping label and that for them to print a shipping label would cost "a couple bucks". So I left and took the package to a different UPS store a few miles further down Strickland Road, where they scanned the label from my phone and printed a shipping label, no questions asked, and placed it on the box for me. Easy as can be. This isn't the first time I've had this kind of unhelpful service at this particular location. On several occasions I've sought to ship items and had the staff make it difficult and or outright refused to help for things that are pretty simple to ship. Occasionally I have had good service. Today was the last straw and I will never be back to this particular location. Do yourself a favor; drive a little further.

Convenient place especially if you are like me never have stamps at home anymore. I had a large…read morecare package to send to my BFFL so I just put items in a box. The clerk at the store was so helpful she gladly labeled and posted my package. It's a great gift shop aa well, cute cards, baubles and treats. I'm so glad they are close by its easier than USPS.

I have been in this place several times now and the staff are friendly and helpful. Sometimes there…read moremight be a line but it moves quickly. People are so nice, it is worth the wait.

Love this location. There's a few others near my house, which I've made the mistake of going to in…read morethe past, but I always come back to this one now. This is by far the best UPS store I've been to. The staff are always helpful and super friendly. I've been coming here for years so figured I'd finally leave a review.

I have been using this UPS store for 5 years. They are friendly, helpful, and efficient. I have…read morenever had anything but a positive experience. Even during the holidays, they keep the line moving with smiles on their faces.

I needed to fax a copy of a receipt, because the receiver would not accept a scan or email. I…read morestopped by to find they do faxes here the service was quick friendly and great value. I love the location and parking is a plus. I had been taking my business needs to the UPS store at Heritage, but parking and access can be challenging. Reed offers all the same services. Hours are 9a-6p Mon-Fri Saturday hours close at 2 closed on Sunday. Copies, faxes, Notary and shipping.

From the owner: Now open at 6134 Rogers Rd in Rolesville!! Carolina Pack Ship and Print is your convenient pack,…read moreship and printing store. We are an authorized UPS and FedEx shipping outlet! Offering mailbox rentals with a physical address, package receiving, notary public, printing, copying, passport photos and more! Our focus is on taking care of you and making this all as easy as possible.

Came in on a Saturday morning to drop off a package without a return label printed. From the moment…read moreI walked in, the two workers were very friendly and welcoming. The gentleman helped guide me on how to email them the printing label and they were able to print it and attach it to my package with no problem. Was in and out super quick!! Definitely happy with my experience :)

This place is awesome!!!! Awesome customer service!!! Easy in and out!! Highly recommend this…read moreplace!!!

I came in today for a passport photo, and I was not expecting to encounter someone as sweet and…read morehelpful as Kennedi. She advised me on what I needed to wear, and she took the pictures quickly and efficiently. I was in and out in five minutes. I rarely encounter people this helpful anymore, but she is the best!

Horrible service! Never again! Never Ever! Wasted an hour jumping through hoops on their crap…read morewebsite/app, and they STILL couldn't do what I needed them to do! They sure charged me the $46 though....for a package that never got shipped! Now I gotta try and get a refund! Yeah....never again! Avoid!

Incompetent staff and rude staff. Denied me my return even though I showed them that online it says…read moreI don't need to provide my own box. Absolutely ridiculous.

Fast and easy if you just want to do an Amazon return, but don't expect any hospitality…read more I was waved over to the counter and my return was processed. I said hi. I was given a receipt and that was it. Not one word was spoken to me--at all. Not one word. Not "Hi," not "thank you," not "bye," not "have a nice day." I'm hoping that the young guy was mute.

If I could give this company, Craters & Freighters, and its owner Kathryn Lennon, 10 STARS, I…read morewould. I just had an oversize painting shipped 600 miles away to a large organization and the staff there who unpacked said - they had NEVER EVER SEEN an artwork (and they have seen lots) PACKED SO WELL!!! I interviewed several places before I chose Craters & Freighters and although some were good, NO ONE took as much time and trouble as Kathryn did to make sure everything went PERFECTLY - and delivery was even AHEAD OF SCHEDULE, which is a real big deal, these days. They are my #1 choice for shipping!! Can't recommend them highly ENOUGH. MY SINCEREST "THANK YOU"!!!! TERI FRIEDMAN

SLOW. Terrible communication…read moreDamaged my shipment and did not take responsibility (even with insurance). More expensive than others. They were 3 days late picking up (they actually forgot about me). When they finally did pick it up and shipped it, they damaged it en-route and it took 2 days+ for every email to them to get a response back. It was a $900 mistake working with these guys. Never again.

The employees are always very helpful and friendly. Been here many times and i've only ever had…read moregreat experiences!

This is my "go to" place to print, copy, mail, ship, etc. We had our passport photos taken here,…read moreprocessed our TSA pre-check applications, and more. The staff is friendly and helpful. I highly recommend this Ship on Site location.