Due to an unfortunate event on Sunday September 18.... had my car vandalized my car was unable to drive. Out of the multiple cars vandalized mine was picked up right away. I would like to pay a special thanks to LELA who has the best customer service out of the many phone calls I had to make that day. because of her I was able to get my car back within 2 days and her guidance through the whole process was AMAZING. can't say enough good things about her. Guardian towing is lucky to have her, if I could give her ten stars I would. Thank you so much LELA!!! read more

My car was disabled (needed a new starter). This company handled my need to get the car to a repair shop after hours and made certain the key was placed in the drop box. The driver of the tow truck was re-assuring, personable, and professional. Very grateful for their help. read more

Curtis at Guardian Towing was awesome. He arrived quickly and had my car running within minutes. He also suggested I get my battery tested, which I did after he jump started my car, and it turned out I needed a new battery. Thanks for your help and for saving my a ton of money on towing and potential repairs. read more

I needed help getting a complete dead car to the dealership for repair. My insurance company dispatched 4 other tow companies before Guardian but for one reason or another they couldn't do it. Guardian quickly figured things out and finished the job. Communication was excellent with the driver and I felt like he actually cared that my car was dealt with properly. read more

I was in an early morning accident near the airport. While I was still on the phone I started to immediately get updates on the ETA of my tow. Rocky kept me in the loop 100% even before he arrived. He pulled up and the first words out of his mouth were "Are you ok?" That speaks volumes about his character! We spoke in the truck and he was very helpful in answering my questions as I've never been in this exact situation before. Dropped me off at my home in Graham and we parted ways. Rocky is an asset to this company and was 100% professional the entire time. Thanks again Rocky! read more

Truly excellent service! Quick, friendly, and a great member of our community!

Worst. Towing. Company. EVER! A member of AAA for more than 30 years, I've also maintained roadside assistance with my insurer, USAA for almost as long. Due to some belt-tightening, I didn't renew my AAA membership. The first (and what will be the ONLY time) I used my USAA roadside assistance, it was...since they arranged for Guardian Towing to make the pick up, it has BEEN AN ABJECT FAILURE. It has now been more than 3...COUNT THEM, 3 hours since I made my request. Now it looks like it will be at least ANOTHER HOUR. I am just lucky the breakdown occurred in the parking lot of a restaurant I frequent. Having waited for so long my cellphone battery was dying, I had to ask the manager a the restaurant to call me an Uber...which she had to do using her own phone and Uber account to do because I lacked the ability to use my cellphone. What if I'd been on the highway, in 40% weather (as it was)? What if it had been raining (which it has been doing in Seattle constantly for weeks, today being a rare sunny day)? This experience tells me that Guardian Towing is both lazy, incompetent, and mendacious. Whatever you do, NEVER, EVER trust Guardian. You will regret it. I know I do. read more

Excellent service! I had a mess of problems with my car and ended up needing to have it towed a total of three times. Guardian Towing was fast, friendly, and alleviated the stress that comes when your car breaks down. I would highly recommend them to anyone. read more

I cannot thank Robert from Guardian Towing enough. He was my savior tonight. I had to swerve to avoid a cat that darted into the middle of the road, and got stuck in a retaining wall type ditch. The middle of my car was completely on the ground and my two right tires were hanging in the ditch. We tried all manner of things to get it out. But it wasn't until Robert showed up and pulled my car out that it was finally able to be free. Robert was extremely professional, friendly, and knowledgeable. I was extremely paranoid that there was damage done under my car. However Robert took a look at it even though he did not have to, and told me everything would be okay. My car was perfectly fine thanks to Robert's expertise. He even taught me a few things about Towing my car out of a ditch. Robert went above and beyond at 3 a.m. when he probably should have been sleeping to come and rescue me from the wrath of the alley cat. I can not thank Robert enough for rescuing me. read more

Amazing, Sam came to my rescue when someone hit my car even stopped and let me get coffee. Thank you for your service.

These guys are top flight. I called them at 8:30 on a miserable, rainy January Wednesday night; our car had got stuck (wedged, really) in our steep driveway. Sam picked up right away, asked me to send photos and assessed the situation. He and his team were at jobs, but kept me apprised of their situation and how long it would take to get out to us. When he did arrive, he gave me the option of working it that night or waiting until morning. Since I could, we decided to get some sleep and work on it in the AM. They were on it in the morning and snatched the car free from it's precarious situation in just a few minutes. Thanks much! read more

guardian towing was hired by my insurance company because i needed my car towed to a wheel shop. the driver hassan took my car, assured me he would leave the key in the dropbox of the store because they were closed. he then calls me to inform me that the dropbox was locked but "not to worry because he put it through the crack in the door" WITHOUT ASKING ME. put my key on the literal floor of a closed tire shop. he told me not to worry that they would find the key. i called them this morning and a frickin customer found my key on the floor and my car was parked right outside. not happy read more

Very pleased with the service we got. Curtis was our tow truck driver, and he was very friendly and prompt.

Guardian towing came right away and the driver Sam couldn't have been kinder. I waited in his warm truck while he worked in the pouring rain to mount the car for towing. Even after all that he remained cheerful and I had fun talking with him on the tow ride over. I highly recommend this towing service for sure read more

Car trouble blows. Guardian towing does not! Can't say enough nice things about Ant, the driver who helped tow my car. A class act who made a bad situation much more tolerable. Thanks for the prompt service read more

The driver Waleed was professional, efficient and super careful with my car. Appreciated all of it and certainly my call Guardian again.

First day at my joy.. I did not want to be late and my navigation said that I would have enough gas to get to work.. but did not estimate for the hills.. so when I got into the parking garage the gas gauge said 0! I knew I would have to call for help.. the first guy came out and tried to add gas.. but said he needed an extra tube.. I looked in almost every nook and cranny! And my car was full!! I was to move into the new place when I was done with work.. finally he and I gave up.. so I called my roadside service again.. now wanting a tow.. butte clearance in the garage is 6'!! I would have to pay for the town.. I was promised a tow truck would be 20 min away.. (waited and waited) so when the diver arrived, I told him the story.. he got his gas can, Watch with me to my car and check to see if his nozzle from the Gas can would engage my my gas tank.. it seem to work he told me he would be back with gas and we would try it. 20 minutes later I have gas in my tank! I can finally get out!! If only the person before them would've tried the nozzle on the gas tank I would not have a problem but then again I would not have amazing service from this tow company the dispatcher was great and the driver was great so I'm happy to post five star service made my first day in Seattle worth it read more

I had a very rough night, having broken down in the middle of a very busy street, been honked at, harassed, tired and just wanting to go home. Sammy came and was so kind, friendly and helpful it calmed me down. He got my car to my mechanic and me home, offered me water and Just made my night that littlest bit better. THANK YOU! Excellent experience! read more

These guys are awesome! Super on time and very professional. I definitely recommend using this company if you find you and your vehicle in a sticky situation. read more

Towing and roadside assistance? Call Guardian Towing! Quick and exceptional service, highly recommended!

The only good part of getting in an accident today was Guardian Towing. Their driver Curtis contacted me soon after I asked for roadside assistance from my insurance company, and told me 20 minutes. Then Curtis got there early, got my car hooked up quick, and even gave me some good advice about talking to the body shop about my repairs. I think Curtis and Guardian Towing just saved me serious $$$! Guardian and Curtis are stand-up folks that helped make a bad day a little better. read more

My car was recently towed by Clarence, one of your drivers. His customer service and patients was a real blessing. Even though the Toyota dealership gave us the run around as to where the car should be unloaded and parked. By now I was highly agitated by the dealerships nonsense, but your man Clarence stayed calm and cool which in turn calmed me. (That dealership needs to learn you don't mess with a woman's only means of transportation.) Thanks you again Clarence for your great customer service and driving skills. Top notch I should know I'm a CDL bus driver. read more

Left my wife and daughter stranded hours beyond their anticipated arrival time. Cost was expensive but emergency towing leaves customers vulnerable. Don't think it's any different than other towing companies. Shady business overall. Will use again if need be for emergency but leaving my family vulnerable 2 hours past estimated arrival is not appropriate. read more

Don't want to work for these sorry people. They won't pay you. Just watch them real closely

Amazing! My son drove his moving van into an alley, and couldn't back out. I offered to find someone to tow him out, and called Guardian Towing. I spoke to a gentleman named Yasser, who was familiar with the area and sent someone out right away. The problem turned out to be complicated, and his crew had to go out again the next day to extricate the van. He was so kind to both my son and I. Once the job was done he wouldn't increase the charge because he said that it was a privilege to help out a worried Mom. I would highly recommend Guardian Towing. read more

This place is pretty spectacular! My driver was friendly, reassuring, even let me ride along. From the beginning, the service timeline was defined, communicated, executed effortlessly. The driver was familiar with the auto shop (their team is knowledgeable re auto repair in the Puget Sound). Much appreciated, Lee! read more

I needed a tow and had 3 kids with me and they were very fast and friendly. The guy that helped me and made me feel comfortable and ensured me I am in safe hands. This company have the natural ability to understand and feel what customers are experiencing. They excel at serving their customers. Way to go guys..... Keep up the great work and I will definitely recommend this company. read more

How often do you call a tow company after 8:00pm and they arrive within 30 minutes? These guys did! :) Way to a stranded woman's heart! Professional, great sense of humor, provided advice...definitely 5 stars for these guys - their phone number is now on speed dial! read more

Great job on dispatch, tow truck arrived as promised in the quoted timeframe, and William did a terrific job with a quick jumpstart. Professional, friendly; and fast. A+. Highly recommend Guardian Towing! read more

Jacob and Curtis arrived within 20 minutes of my call to Mercedes-Benz Roadside Assistance. Both greeted me with a sincere smile and handshake. My car was safely and securely delivered to Mercedes-Benz of Bellevue and they sent me a picture of the spot where they delivered my car to. Definitely exceeded my expectations. read more

They were very fast and showed up before the ETA!! Friendliest towers I have met. With great service and quality customer help too!

Just do yourself a favor, call Guardian Towing. Usually you're in some car trouble if you need a tow: Who actually wants to get their car towed? I sure as hell didn't. I was two blocks from an auto repair shop, obstructing the entrance to my work, and less than an hour before I had to be back to open the vaults to my branch's bank. Somehow, these guys swooped in and saved my day. I just googled this place, saw the reviews and prayed that it would be quick and painless. The whole thing was so fast, including the travel time. The two guys were so nice they even tried to jump my car just to rule out that it wasn't the battery. I didn't even have to ask! Everything went off without a...hitch, so to speak. No joke though these guys were professional, fast, and affordable. Thank you guys. read more

Best service I have ever had. I did not expect such hospitality, service, and genuine care from any towing company. This place made me feel like I was walking into a four seasons hotel. read more

We got in an accident this afternoon and our insurance company called Guardian Towing. They showed up within minutes. They were very polite and kind. It meant a lot because I was really in shock after the whole incident and their kindness and professionalism did not go unnoticed. I called the office to request when I could come by to get my belongings and he was just as kind and informative. They definitely have my vote of confidence. Thank you very much. I really appreciate your effort and hard work. read more

I had someone run me off the road and had to deal with several other companies who said it would take over an hour, then we had Zak arrive in under 20 minutes and he was extremely helpful and kind. I don't think I will ever use another company again after such a great experience with Zac! He rocks. read more

Great service. William showed up did a first rate job. He loaded up my poor busted up Kia Soul and delivered it to my house. He even parked it in my carport. That's pretty a good trick with a tow truck. Hopefully I'll never need another tow truck, but if I do, Guardian is the outfit I'm calling. read more

Great experience. Zak was prompt and showed up exactly when he said he would. He also was great in sharing anecdotes of similar issues with the make/model of my car that gave me some new things to look into as I research what is going on with the car. Friendly, competent, on time - couldn't ask for much more! read more

It took them a while to get to my stalled car but once they arrived they were prompt, courteous and efficient. Moe was a great and friendly driver and helpful as well. i would recommend these guys if i was ever in another pinch. read more

Curtis was awesome!! Excellent customer service, efficient and timely are the three words I would use for this company!! Definitely recommend for your towing needs!! read more

I was involved with a hit and run today and my insurance called Guardian Towing to collect my car. The service that Guarding Towing gave today was absolutely incredible. Zak an Guardian employee got to the scene as soon as possible to help me out. He gave me and my friend a ride to the car rental and waited for us to get through with our car before leaving. The little things is which made write this review. I would recommend this company to anyone because they will go the extra mile for you. read more