I would highly recommend visiting this Gucci store and ask for NOE. From the moment I walked in he greeted me and my friend with a smile. He was very patient and knowledgeable of the products. I picked up my new purse and couldn't be happier with my choice. read more

The store in nice but the entire mall is not dog friendly so we changed our store to Beverly Hills so we can take our tiny dog with us. Too bad the stores lose business because of an outdated policy. read more

I had such an amazing experience at this Gucci store thanks to Julie and Shannon. I originally worked with Julie when I ordered my bag, and she made the entire process so enjoyable. She offered me a glass of champagne, was incredibly sweet and friendly, and showed me every bag I was interested in with genuine enthusiasm. Her customer service was truly top tier. When I came back to pick up my bag i had ordered, Shannon helped me and made the experience even more special. It happened to be my birthday, and she went out of her way to wish me a happy birthday, offered to take photos of me with my new bag, and walked me through all the details of my purchase. She was so kind and made me feel completely comfortable and celebrated. Both Julie and Shannon made this such a memorable luxury experience. I will definitely be coming back around Christmas to purchase another bag from this location. The level of service here is a huge contrast compared to my experience at Louis Vuitton, where the staff was unfortunately very rude read more

Thank Gucci Costa Mesa and Stella for a wonderful experience. I wanted to buy a ring but wasn't sure the size and stuff. Stella customer experience was Beyond what I hope for. She helped me through the entire process of purchasing/ordering a Gucci gem stone ring for my birthday. I am extremely happy with my ring. Thank you Stella and Gucci Costa Mesa. I can't recommend enough, and I definitely will return, make sure you ask for Stella! read more

Gucci - Costa Mesa - Complimentary water - Leather Goods Near Me - Costa Mesa, California

Came to Gucci in the South Coast Plaza to pick up a birthday gift to my boyfie :-) Special thanks to Racquel for being so helpful -- she was super attentive to what I wanted & I was in and out Gucci within 15 mins! read more

Gucci - Costa Mesa - heheh - Leather Goods Near Me - Costa Mesa, California

Ruri was so friendly, helpful & knowledgeable! She showed me a variety of bags all of which I loved, and she knew exactly what my style was. Super quick, but super efficient visit. I will be back just to shop with Ruri! read more

Gucci - Costa Mesa - Leather Goods Near Me - Costa Mesa, California

I went to the Gucci store at South Coast Plaza four days ago to exchange an online purchase and have it shipped to my home. Thanks to Noe for being so attentive and helpful. She replied to my text message promptly and sent me the tracking number as soon as she had it. She's very professional. I felt so welcomed. The process was really fast, I got my package today, and everything is in perfect condition! Next time, I'll definitely shop in-store with her instead of ordering online. I'm a very happy customer and would highly recommend this store to my family and friends! read more

Gucci - Costa Mesa - Thanks to Noe for being so attentive and helpful. Appreciated. - Leather Goods Near Me - Costa Mesa, California

Bought a gift for occasion and sales lady gave us torn box. Your exited to give an expensive gift for a torn box. It is really depressing. I am disappointed. read more

Gucci - Costa Mesa - Bag - Leather Goods Near Me - Costa Mesa, California

Horrible customer service I called them early in the morning I had made a very large purchase and had one item I didn't like. Went to refund or get store credit, the ladies downstairs treated me like a criminal didn't even look up my history or talk to me just seemed horribly unprofessional and unprepared for this. Sad to see a 3 star Gucci but makes sense now that I've been here read more

Purchasing a wallet using for more than a year makes scratches inside the wallet. Ask to repair and they're told me to pay because it's a naturally created?? read more

Went at 8:45 pm when closing is at 9 pm and the store was closed and a person in site. Went to Louis Vuitton and bought two huge bags of shoes. Too bad Gucci. Late night shopping with no crowds is the best. read more

Gucci - Costa Mesa - Leather Goods Near Me - Costa Mesa, California

Any of the reviews where people give 1 star I would not worry about. Those 1 star reviews are wrong and the people writing them are probably poor and should not be shopping there anyway. read more

Gucci - Costa Mesa - Gucci oversize t-shirt - Leather Goods Near Me - Costa Mesa, California

It is always a good idea to keep your investment pieces in good shape. High end bags need to be taken care of when used. I definitely love my Gucci bag enough to get it repaired where some others might resell, donate, or toss it. I've always had amazing service at this Gucci store in Costa Mesa. I actually bought a bag years ago in their pink and white canvas. This time around I was bringing my Disco Soho bag in for much needed repairs. You see, I really love my Disco Soho bag because it goes with everything. I've taken it to Greece, New Orleans, Mexico, and all around California. I really love this bag. So when it started to fray at the edges and the piping became damaged, I decided to reach out to Gucci to see if they would be able to repair it. The online customer service said that I could either send it in or bring it to the local store. I decided to bring it to the local store. The person helping me asked how long I had owned the bag. I said about two years but it may have been more like four years. Unfortunately for me, the warranty is about two years so the repairs would be out of warranty. I expected as much so I agreed for them to evaluate my bag for repairs. My information was input into the system and they emailed me every step of the way. My bag was going to be about a $400 repair. This is way less than buying a new bag so I agreed to the cost. You can always refuse and go pick up your bag. I was also told that the repair could take up to six months. Gasp! I also agreed to that. Once I paid the repair fee, my bag was sent to Italy to be repaired. I dropped it off the first week of January and I picked it up at the end of April. They definitely got it completed within the estimated timeframe. My bag was nicely packaged in a new dust bag and shopping bag. I took it out to examine the workmanship and it looks as good as new. I could still see the signs of use that I had put it through but the repairs were definitely completed. They did not clean it or anything but I didn't expect it since it wasn't part of the repair estimate. I totally believe that I got my money's worth and now I'm investing again in keeping it long term. I mean, I plan on taking it to Asia this summer to check off another destination. It needs to look good and outlast me. Thanks Gucci for awesome service. read more

Gucci - Costa Mesa - Leather Goods Near Me - Costa Mesa, California

Horrible customer service.The workers don't try to help,and seem annoyed when you ask for help

Not sure if it is just this one staff did not get trained properly... I stopped by yesterday as I saw a very nice bag on display. I asked "her" if I could see the bag. She said "ok hold on" then she looked at her phone for a few minutes, then she said "it's $3,300". I was like wow, just wow... so I told her "forget about it". Went back to LV store and got one which I initially looked at - they treated me very well the first time (even thought I did not buy it at first) and of course even better the second time! read more

Worst customer service ever. Came here a while ago to ask the sales associate if they could help me out with a scratch on my new horsebit 1955 bag; person at the front did not even attempt to help me out and snarkily suggested that I just simply buy another bag and that they can't do anything about it. I emailed the sales associate that sold me the bag in Hawaii and he gave me great instructions and recommendations on products to help care for the bag; he even stated that Gucci should have been able to take the bag for service. Never coming back again. read more

I just purchased a ring from this location. There is a short wait outside the store because of their covid protocol, so I felt safe shopping there. They also have ample hand sanitizer available. My SA (and all the other employees there) were super friendly, helpful, and welcoming. I love this location and highly recommended it! read more

Gucci - Costa Mesa - The Gucci ring I just bought - Leather Goods Near Me - Costa Mesa, California

One of the worst luxury store ever. Gucci thought it could challenge Hermes and Christian Dior. Gucci store is full of stuck up employees that probably barely getting their minimum wage, judging from their conduct. Gucci's employees really look down on people. I suggest to avoid this store. They probably don't even know some people who shop there, can buy the entire flagship and fire them all. Anyway, if you need to spend thousands of dollars for a purse, go get it from Chanel, Chloe, LV, Saint Lauren. Avoid this place like a plague. Bought their messenger bag for my wife, they gave me a cracked Gucci Bag. I asked for the exchange, the staff there smirked and asked me to take it or leave it... I took it anyway, because that's the last Donald Duck messenger bag. But I vouch to not again buy anything from Gucci with that kind of service level. read more

Gucci - Costa Mesa - Broken box, not even an offer to send a new one for us. - Leather Goods Near Me - Costa Mesa, California

This is my favorite Gucci location! I've been coming here for years now and Nancy has always been so helpful. read more

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UPDATE... After waiting nearly 2 1/2 months the belt finally came. Only giving them one more star because the belt actually came. Still horrible customer service because never sent a tracking number or followed up even when I reached out to customer services. read more

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I'd like to start by saying, I'm not one to frequent too many designer stores, or shop in-person often--When I do, it's usually to get some help with buying gifts, and I just had to mention how great an experience I had here @ this location. I found myself here @ Gucci in the South Coast Plaza, looking for a gift for a good friend of mine, and had the good luck to be helped by Summer. She was absolutely amazing, and completely responsible for making sure my experience was nothing short of exceptional. She took the time to show me different items, masking recommendations along the way. She was very patient and helpful, helping me to make a final decision on what to get. I left happy, and looking forward to the next time I need to purchase another item from Gucci. Thank you Summer! -Nabil read more

During the pandemic, you're unable to try things unless purchased. So I paid over a link they provided and this item did not fit (Website was out of stock at the time of this item) .. Long story short is if you want to exchange it , return it , or not fully happy with it. They won't help you at all unless it's the certain associate/salesperson who helped you from the beginning. I wanted to exchange an item and when calling the story, they couldn't help me and instead I received a text from the associate who had first helped me. The associate, texted she was informed of me contacting the store and she would help me when she "return to work next week. " this happened twice.. Inconvenient for the price to pay and wait for certain people to return to work to help. Not shopping here again! read more

During the pandemic, the boredomness got you to buy stuffs...lol so I got a gucci belt 1.5 months ago and Noel was my SA and he was amazing! I texted him the style and size I wanted and he sent me an invoice and you paid and your item will be ready for pick up. You parked at outside of Macy's men and text your SA your spot number, then they will come out to drop off the item after verifying you were the person, who ordered and paid. As easy as 1 2 3! read more

I bought this Gucci case and paid $360.00 and not even 8 months it's all damaged there not repairing it or replacing it I won't recommend to anyone to buy a phone case from any Gucci store read more

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Stopped in to grab a few items that I had been wanting to snag. Customer service can be a hit and miss here, I already knew what I wanted so I just walked in an grabbed what I wanted & made my purchase. Surprisingly not busy here! The quality of Gucci products are really top notch and worth the investment. read more

This location shows lack of professionalism and lack of communication when you walk in, they say hi then literally turn their back on you. This location probably has the worst greeters and all you have to do is say hi and assist customers to a sales associate. I've been to Gucci stores across the country and also in Italy. Tip: Italy is my favorite then Rodeo and then Bellevue. However my sales associate is the complete opposite, she's very attentive and regardless how many items I want to look at her mood doesn't change or she wants to assist another customer. Ultimately, this location shows lack of respectful human interaction to the brand. Besides the sales associate, I usually get paired with a individual that is courteous. But the front greeters are killing the energy when you walk in. Also I am a big fan of the ace sneakers and these black ones are extremely comfortable just like my white ones. I would order online but shoes is one thing I have to try on since I have so many shoes with different sizing. read more

Gucci - Costa Mesa - Ace sneaker - Leather Goods Near Me - Costa Mesa, California

This is my go to for Gucci stuff. Been buying men's belts and wallets for years here. The items maintain well, I just get sick of the stuff. Came into buy a purse for my wife. The sales associate was very professional. She was kind and best of all not pushy for a sale. Wonderful to do business! Pleasant people and decent selection of merchandise read more

I've bought several items in this store and the client advisors NEVER disappoints. They are always attentive and if what I'm looking for is not in stock they order it and it's in my hands within a week. They carry a good inventory. Highly recommend. read more

I've been in this store numerous times with the intent to buy something and walked out because no one would help me. I'd get greeted at the door then left to hold an item in my hand and had zero people offer to help or look directly at me. I tried to buy a pair of shoes four times between now and Christmas and decided that maybe it wasn't meant to be, my husband encouraged me to go back last weekend and I was finally able to buy them. Noe is absolutely amazing, his personality was very much like one of an old friend you haven't seen in a while but you immediately click when you meet again. That kind of person doesn't happen very often. As soon as I walked in to the women's shoe area Noe greeted me and told me he was there if I needed any help. Finally, it had happened, I was finally going to get these shoes I've been wanting for forever. From start to finish Noe was awesome, he wrapped my shoes and later sent me a follow up thanking me and providing me with his info in case I had any questions or needed help in the future. I felt fantastic for the rest of the day, Noe is the perfect example of how customer service should be. From now on when I want to purchase something from Gucci I will check to see if Noe is working - if he's not my shopping can wait. Thank you Noe for being such a great person! read more

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DECEPTION AT GUCCI I took my shoes for a repair on August 21 2021, the fact that a $800 shoe needs repair is already an indication of an issue. The Customer Care service was created on the same day, also on the same day I updated our information and received an email confirmation. I called in December and the answer was we are delayed due to Covid 19. I called in January and the same response. On February 1 the representative created a personal profile for updates on my shoe. After an unbearable wait I returned to the store and on March 19th 2022 and the so called Director Krissy told me the shoe had been ready since September last year and that they had been calling me. I showed her I never received a call and then proceeded to call my wife on speaker who was willing to drive to the mall and show the deceptive employee there was no calls or messages. The director then retracted and said we email the customer. I then proceed to show multiple emails between the store and I. I no longer will be purchasing items from Gucci and I recommend you to choose brands that respect their customers with honesty and integrity. read more

Gucci - Costa Mesa - Shopping Bag - Leather Goods Near Me - Costa Mesa, California

Friendly staff, well stocked inventory, and safe Covid-19 protocol. Located within South Coast Plaza, this store is enormous, allowing for ample social distancing. They accept appointments, which are recommended for busier times/days, as they are limiting capacity. However, on a weekday morning, the store was nearly empty. I came in specifically to buy a classic 1955 Horsebit wallet. Amanda was lovely and very helpful, pulling a few other styles just to compare. I ultimately loved the Horsebit best, and purchased it. This was my first Gucci purchase, so I completed my new customer profile by scanning a provided QR code. So convenient! I love my new wallet. Smooth Italian leather, immaculate stitching, shiny gold hardware, and the perfect hand held size. I can't wait to buy a pair of matching loafers to go with it. read more

Gucci - Costa Mesa - Leather Goods Near Me - Costa Mesa, California

I was passing through the mall and browsed at this location for a possible gift. I started looking at some of the wallets and asked a couple questions on it. The associate seemed fairly disinterested as he started texting on his phone mid-conversation. There's a lot of high end shops at this mall with attentive staff. While I'm not a fan of an overly attentive associate, it'd be nice to get some help if you point something out to possibly purchase. read more

Hello Yelpers, TL;dr. A beautiful store with lots on display. Whether for oneself or a significant other, you've certainly got to put Gucci at the high end of the luxury game. When I am in the market for Gucci, I usually try and buy what I want at the Bloomingdale's Gucci boutiques, which are actual Gucci shops located within Bloomingale's stores and accept the Bloomingdale's charge. That way, you can easily rack up Bloomingdale's points which translate quickly into store credit which can be used anywhere in any Bloomingdale's department. Unfortunately, the selection at a Bloomingdale's Gucci boutique is not as vast, and some items are unique to the actual Gucci stores. In those cases, you'll find this Gucci to suit your needs quite well. Located in the 'luxury' wing at venerable South Coast Plaza, the store is huge, and looks nothing like most of the Yelp photos posted. Everything has been done over in red, sort of like a Westworld bordello. I found my salesperson (on December 23, 2016) to be knowledgable without being pushy. Free water bottles -- just ask. Those used to classic Gucci may want to steady themselves. Current Gucci designs are colorful and crazy, often imprinted with silkscreened designs on top of the classic "double g" logo that we know. What to get? For gents, you cannot beat the classic Gucci wallet - the last wallet most guys will ever buy. Not as expensive as you think, and it's just a nice thing to have. The clothing is cool but prices are out of this world. M'lady? Some bags (handbag or back pack) remain classic Gucci, and I think they're cool. A woman can accomplish anything with the right bag. For both? Shoes. Enjoy! read more

I must say every time I come here the service is impeccable. Very attentive and with good energy makes me feel special. Love coming here to shop any new items. They also have exclusivity by appointment to shop in the store. The store is just fabulous as well as the advisors. read more

Let me start off by saying I love their customer service. Everyone is very friendly, they greet you as soon as you walk in. 2 years ago I bought my boyfriend a bracelet from here. Just today I came back with him to look for a backpack for school. I wanted to look for either Gucci or LV. I found a very cute black one, only around $2100, and the quality felt and looked really good. My boyfriend was looking at the cardholders and found one he really liked, so I ended up buying it for him. Our saleswoman was super friendly and was about to answer all our questions. I asked for her name but I completely forgot it. :( I never thought I'd like Gucci products, but I will definitely be back to purchase that backpack before I go back to school. I forgot to take a picture of it, but it's simple and not too flashy, which is perfect for school. read more

Gucci - Costa Mesa - Yayyy :) - Leather Goods Near Me - Costa Mesa, California

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I do not like going into designer stores because I always feel too pressured to buy or completely ignored by the 20 something SAs on the floor. Also, I prefer shopping online on may own discretion or at a department store so I can earn points. But there's always something magical about going into the Gucci store. The kitsch design is just so ironically fun, and the dressing rooms are amazingly large to try on clothes with friends. And the SAs are always thoughtful and attentive and the way they package your purchase is so meticulous that it is worth not earning points at Nordstrom. MY ADVICE: Just be nice. With my experience at this store, I have learned that if you want help ASK for it the moment you are greeted; otherwise, you will just be one of those window shoppers that they forget about because the store is surprisingly always busy?? Come into the store knowing what you want and you will be serviced immediately because you're a quick commission. Even if you know what you want, but you're not buying today, just ask to see it when you walk in so someone can help you to make sure that you'll make a good purchase when you're ready. They'll understand because $700 for a t-shirt or $2800 for a handbag IS ridiculous. And if you're just in to look around with no intention of buying, why are you mad? Don't waste someone's time to make sales. Unfortunately, if a SA is being snotty, just be nice and they will reflect brilliant attitude :) read more

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I purchased 2 items from the online store and they did not fit, so I returned them. It has been well over 30 days since they have received the returns - and no refund. I've called 3 times into customer service and no resolution yet. Anybody know what the H is going on with Gucci? - Don read more

I purchased a pair of jeans here a few years ago. I just found them tucked away in my closet, which prompted me to write this review because they make me so sad every time I see them. I paid about $1,200 for a pair of jeans and have never worn them, because Gucci South Coast Plaza tailored them incorrectly, and chose to ignore me when I inquired about it. The tailor is a very rude man, who chose a very 'unusual' way to alter my jeans. All I needed was to bring in the waist, because the smallest size was too big for me. The tailor took it in at the butt seam, and told me it wouldn't be an issue and it would be an easy fix. I have never heard of altering from that area of any pants, and I am pretty well versed in that area. Turns out, his choice was part of the problem. I had to get it altered by them 2x, and I suspect they lost my jeans and 'estimated' the measurements the first time. When I called to check on them, they told me they didn't have my jeans there, and no record of the alteration, which was very nerve wracking. I get a call a few days later saying they had it somewhere else (very suspicious). I finally pick it up and realize they fit nothing like they did at the fitting, which tells me they eyeballed the alterations. He then said he could only take it in a bit more. I asked him to do what he could. When I picked up and tried on the second time, it felt as if he only took the waistband in, and no other part of the jeans. And to make it worse, he altered the waistband to be way too tight. I asked him to fix it again where and how I asked, and he said no, it wasn't possible, etc. I tried to contact the store directly multiple times, and went in person, just for multiple people to tell me they aren't responsible for tailoring issues. I thought if anything, I could trust a brand like Gucci, with their reputation and all, but there is no loyalty or respect for their customers. They still don't fit and I have no idea what to do with them because the alterations are so off that I don't think it could fit anyones body type. I paid $1,200 only because I wanted a really good pair of jeans that would last me forever and that fit me perfectly. I think this is truly the worst experience I have ever had in retail, and I won't be shopping at Gucci again. read more

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What a terrible experience I just had at the Gucci store in South Coast Plaza while trying to return a wallet I purchased. The Gucci wallet was for my girlfriend's birthday last month. Unfortunately for me that was the night she decided things weren't working out between us, so yep I got dumped and left with a $600 female wallet. I work 70 hours a week in the car business and rarely have time for shopping, even more so returning. I was surprised walking in that they hadn't even saved any of my information from the purchase. Now thinking about it I've purchased several items there, and I've never have they asked to set up an account for me. I'm assuming they don't want you to trace anything back to the store for returns. The wallet was barely over the 14 day return policy or so Jacqueline the manager tells me. I did have the receipt and bag, but did not have the original packaging because I had displayed the wallet in a basket of several nice presents for my now ex-girlfriend. I even showed Jacqueline a picture a where I purchased the wallet on my American Express card but her and her little band of Gucci thieves were just not having any of it. I explain to Jacqueline the head Gucci mistress I'd be happy to spend more money and trade in the female wallet for a nice belt or possibly a pullover but she just laughed at me and shook her head knowing I'm burnt. This is why I like shopping at places like Nordstrom's. That will take anything back within a year without any hassle. If you think you're paying for customer service for the name brand that's definitely not what I got! Have you been robbed by this Gucci location like me? If so, please share your experience as I did. read more

Gucci - Costa Mesa - Gucci store in South Coast Plaza mall - Leather Goods Near Me - Costa Mesa, California

So frustrating this store does not return your calls or emails. Took a bag in to be repaired. Received an email to pay for the repair. And sent me error code. Been trying to contact them via phone and email. Even went as far as scheduling a phone appointment and still nothing!!!! If I could give ---5 I would they are that BAD and incompetent!!!! read more