What a terrible experience I just had at the Gucci store in South Coast Plaza while trying to return a wallet I purchased. The Gucci wallet was for my girlfriend's birthday last month. Unfortunately for me that was the night she decided things weren't working out between us, so yep I got dumped and left with a $600 female wallet. I work 70 hours a week in the car business and rarely have time for shopping, even more so returning. I was surprised walking in that they hadn't even saved any of my information from the purchase. Now thinking about it I've purchased several items there, and I've never have they asked to set up an account for me. I'm assuming they don't want you to trace anything back to the store for returns. The wallet was barely over the 14 day return policy or so Jacqueline the manager tells me. I did have the receipt and bag, but did not have the original packaging because I had displayed the wallet in a basket of several nice presents for my now ex-girlfriend. I even showed Jacqueline a picture a where I purchased the wallet on my American Express card but her and her little band of Gucci thieves were just not having any of it. I explain to Jacqueline the head Gucci mistress I'd be happy to spend more money and trade in the female wallet for a nice belt or possibly a pullover but she just laughed at me and shook her head knowing I'm burnt. This is why I like shopping at places like Nordstrom's. That will take anything back within a year without any hassle. If you think you're paying for customer service for the name brand that's definitely not what I got! Have you been robbed by this Gucci location like me? If so, please share your experience as I did. read more

Gucci - Costa Mesa - Gucci store in South Coast Plaza mall - Leather Goods Near Me - Costa Mesa, California

I'm an LV girl but husband is Gucci! So i always come here looking for gift for the hubby. I actually always have a great experience Everytime I come here. I feel like the SA is slightly better than LV. The last time I went was to get his wedding band. The SA who was super helpful and nice enough to modeled the ring for me lol...For a person who loves Gucci, what is better than getting a Gucci wedding band? Lol read more

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For all your Gucci handbags and essentials, head to the fashionable South Coast Plaza. A visual feast of stylish Italian shoes, suits, handbags, shirts and accessories awaits. The store boasts three stylish rooms teeming with Gucci. There are knowledgeable sales specialists heading each section. The floor-to-ceiling handbag section is where I spent a good many hours. Mary Ann and Naomi were just wonderful. They were very well-versed in the all things Gucci, friendly, warm and very attentive (without being aggressive or pushy). Walking by this store always seemed intimidating. I've stayed away during all my trips to South Coast. However, I recently found out they were having a sale and stopped in to check it out. Shaba helped me out and he's the man. He was super cool and helpful unlike the bastards over at LV. He helped me get a pair of new shoes that were 50% off. The store is quite massive, and the employees are friendly. read more

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great service and a wide selection of different product types. I purchased a blue Embossed Gucci Bi-Fold men's wallet, it was a fantastic experience. read more

One of my favorite stores at South Coast Plaza! I love that they are constantly changing everything around, so that you have a difference experience every time you come here. Service is exceptional, very helpful, but will also leave you alone if you just want to browse. Their clothing, bags and accessories are not just trendy, but also timeless and meant to last a lifetime which is what you pay for. Their shoes and purses and have brought me comfort, style and many compliments, the quality speaks for itself, highly recommended! read more

Sorry to say this but the MEN sales people at this store make me not want to buy or wear Gucci ever again. How are they representing Gucci when they are so unprofessional, rude, and have no class? They don't know anything about fashion and seem like they are just on the clock for their next pay. Had the worst experience here out of all of the other gucci stores ive been to. The other stores at south coast like Chanel, Dior, and LV dont seem to have this problem with their staff. read more

Despite other reviews regarding horrible customer service, I had a great experience. I was greeted when I walked in, several people offered to help me, and one lady (I wish I got her name) was very friendly and helped me find the correct size belt I was looking for and ordered it for me. Everyone who worked here seemed very happy, especially this time of year! I would recommend coming here and I look forward to coming back. read more

Great store to go to, great employees and customer service! Highly recommended, I have been coming here for years and will continue to..

After reading so many negative reviews, I was skeptical of coming here. I decided to give it a try anyway because it is so much closer than Beverly Hills. Pearl was very helpful and very respectful as well. She made my shopping experience very enjoyable, and I'm glad I stopped at this store instead of making the long drive. Thank you very much Pearl. :-) read more

So it was my first time in a Gucci store 2 employees working there the one helping me was nice gave me a mini water After I purchased my item asked if I wanted sparkling water or plain water. Anyways she was nice and helped me I wanted to know my belt size luckily I did try on the belt or I would have been returning the belt. She sized me as 75 which fit perfectly. Anyways she let me look at the marmont mini before wrapping it up I do wish they wrapped it in front of u so u know your not getting a used bag. read more

Gucci - Costa Mesa - Gucci Mini Marmont - Leather Goods Near Me - Costa Mesa, California

I like Gucci. The store is one from which I'd like to buy my Mom a gift, or my brother, or my brother-in-law, or my sister-in-law, or...Well, there's not an unlimited amount of money. There is magical thinking, and if one is going to dream, why not a Gucci dream? My husband cares more for other gifts and has no need or desire for these goods, he wants other ones, so he enjoys being greeted by cheery employees and buys nothing for himself. Since he makes more than I do (yes, this is still the situation in America: most men make more than women), he is the one buying the gift for me. In this particular instance, he bought a light pink leather wallet and was very pleased with the service, and the goods. They treated him nicely. After all, he came there with a big smile on his face, anticipating goodies that I would like. A potential customer walking in with a big smile? That's got to make a salesperson delightfully hopeful. His positive anticipation was spot on and he knows my taste well. I like my Michael Kors wallet bought as a birthday gift, I like the Kate Spade wallet my Sister in Law gave me as a Christmas gift, I like the LeSportSac I bought for myself, but this wallet...truly pretty, deluxe, and luxurious. The boxing, dustbag, and bag were also beautiful. So yes, I really like how my husband had a good story to tell about how he was treated well by the salespeople and I loved the wallet. The most important thing to know? It's the thought that counts! That goes for my husband and for the store. read more

By far the best Gucci store that I have ever gone to. The staff is always professionally dressed and ready to help. Their store is very organized and clean. I came into the store about a week ago looking for a shoe in a 7 1/2 but unfortunately they were sold out. I had the pleasure to get help from Gary. Gary made sure to let me know that he can get me that shoe and ordered it. A week later the shoe arrives at the store. Now I am at home happy and enjoying my new shoes. I can't wait for Covid to be over So I can go out and wear my nice, cool shoes. read more

Gucci - Costa Mesa - Gucci 1977 tennis - Leather Goods Near Me - Costa Mesa, California

if i could give zero stars, that's definitely what i !!! a simple return shouldn't turn into a big drama scene - i guess they really needed my $400, they can keep it because ill never ever spend a dime there again!!! because of one employee that was extremely rude to me ill never buy gucci again!!! thank you dahala for ruining my experience! francisco should definitely be tge manager he was very polite and respectful, you could really tell that he enjoyed what he was doing. i will make sure that every platform is informed of my experience today. read more

Gucci - Costa Mesa - Leather Goods Near Me - Costa Mesa, California

I am very unsatisfied with Gucci's customer service. I had purchased a wallet as a gift for my partner and we dropped this off in-stores to get his initials embossed. After a few weeks, I received an email notification letting me know that it is ready for pick up but I was unable to come by the store and opted for them to ship it directly to me. I sent a follow up email requesting confirmation that the item has been shipped along with the tracking number. After no response back via email, I tried calling twice this week and both times I was told to expect to hear back from the Costa Mesa location/manager within 24 hours or end of day. Both of which did NOT happen. I ended up having to take time out of my day to commute from San Diego to speak with the manager directly about this. If it wasn't an inconvenience enough, I was kept waiting for about 10 minutes before I was helped by any associates/manager and the store was not that busy. Ironically, we found out Fedex tried to make a delivery attempt today which was missed. I honestly feel like this could have been prevented if I had the tracking number to begin with, this way I knew to be on the lookout. I am quite disappointed on how things were handled. There was just a lack of communication on important shipping information. ESPECIALLY with it being a luxury brand, I expected better service. Overall, as a first-time customer at Gucci this was a poor experience that I wanted to share. read more

Buying a handbag is supposed to be fun, right? My experience in-store last week makes me not even want to own or carry a Gucci product. I'm with the earlier reviewer, "Chlo B": Tiffany the Handbag Queen of Everything was the worst! And the Store Director Crissy Mangalindan did not call me when promised and will not reply to my email I guess business must be good! read more

First time here to grab a birthday present for my brother. The store wasn't as big as I thought it would be. Everyone was really nice and helpful! Overall I'll be back ! read more

Gucci - Costa Mesa - Gucci South Coast - Leather Goods Near Me - Costa Mesa, California

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Poor customer service they closed the store 15 minutes of what they advise. If you are not going to let customers in 30 before please let you loyal customers know we buy often from here and this is not professional. read more

I brought my Gucci belt In here a while ago to have a hole added. There was a super long line and the employees were super standoffish and were not welcoming at all. I would expect a lot better service from a designer brand. read more

Wow this place was packed on a Saturday afternoon! And not just with people window shopping or browsing. Had to wait a while to pay for my purse. It was worth the wait of course. The lady that helped me was very patient as I went back and forth between purses and colors. She made some good suggestions and compliments. Good salesperson! I didn't get her name though. Pretty big store but I wasn't impressed with the selection of men's wallets. Wrapping was beautiful of course! Can't wait to go back! read more

Hello everyone! I want to tell my experience with Gucci. For a year I have been watching the Gucci small Marmont flap bag. Seeing this, my beautiful husband decided to give me this bag for the birthday of my eldest son (he is 10 years old) I live 3 miles from the Gucci store and always buy everything I need there, I want to notice ALWAYS THIS IS A GREAT EXPERIENCE! And so back to the bag! I was about to go to the Gucci store for my long-awaited charm, when I saw on the Gucci website a wonderful gift with any purchase and this is a cotton shopping bag that is attached to ANY purchase except for ties. I loved this extra bag! Very convenient for the beach in my opinion. So I decided to buy a bag on the Gucci website. Once again, I will note that I live 3 miles from the Gucci store. And only one reason to order from the site is a cotton shopping bag! I made a purchase on Monday 04/05/2021, I received it on Friday 04/09/2021 AND IT WAS POSITIVE TO Tears. I have a video of me opening the box (I really really wanted this bag) Then I took pictures. The shipping box contained one sad magnetic little green box and an envelope with a returnable sticker. There were no protective air bags (Even my stuff from Amazon comes with air bags!) No COTTON BAG !!! It looked so poor !!! To be honest, it was a SHOCK for $ 2400! I love so much everything from Gucci ! But my love at that moment gave a huge crack. I looked at the green small magnetic box and could not understand WHAT IS IT? I recently bought another Gucci belt and it is in exactly the same size green magnetic box! I thought maybe this is a mistake and this is not my bag? But no, it was the bag I ordered! Placed In the old version white "dust bag" and the bag was just pushed into a box that was too small for the bag! The bag itself was unprotected, only a little protection remained on the chain and there was paper inside. I'm 100% sure that this was a returned bag, which they did not bother to bring back to its original shape and look. They just threw the bag into the old version white dust bag, then shoved it into the box from the belt and threw it into the shipping box with an envelope on top. And this is what I wanted YEAR for $ 2400 ???? !!!!!! I hope you understand how heartbroken was I that moment! With shaking hands, I started calling the Gucci customer service. I've explained the situation to Cindy and she confirmed that it was not normal and also asked if there were any cotton shopping bags in stock. Yes! They just decided not to add it to my order! Cindy was very sweet and helped as much as she could. Here's the confirmation I received with her signature "Gucci works on your behalf to resolve your claim and will make every effort to provide a resolution as promptly as possible. Warehouse claims can take 3-7 business days from the day we receive your request. " But after the conversation, as you understand, I was confused and waiting for the consideration of a new packaging for a bag and a cotton bag. No time to waste, because my $2400 was spent fo the thing I didn't want to have any longer, I decided to take it all and go to my Gucci store, I wanted to solve the problem now! I even realized that if they couldn't help me in the Gucci store, I would just give it back in the store (return it). I didn't need this particular bag anymore. And so I with two children 10 and 2 years old and the shipping box went to the Costa Mesa Gucci store. At the entrance to the store, Amanda came to my aid, from that moment on I believed in Gucci again! Amanda is incredible! After listening to me, she immediately took it all and took out the bag that she opened in front of my eyes from the sealed bag, inside there was a bag with full protection and a new version of the dust bag. Then everything was packed very nicely for me in a LARGE BOX! Packed in nice paper. By the way, the new version of the packaging is just amazing. I like the old version too, but this new version is just a new level. And I left the store in a completely different mood! THANKS AGAIN Amanda! It was very easy and pleasant dealing with you! now I am just waiting for the DECISION of my cotton bag that I still want to receive. Amanda helped me not to be disappointed in Gucci, but the online store has not considered my request, so I'm still waiting and frustrated by the online Gucci store. When the issue with the cotton bag is resolved, I will definitely update this review and let you know how everything ended up. 5 stars are set exclusively for Amanda! Update 04.15 Everything was done incredibly quickly! THANKS TO ALL Gucci staff! Everything is perfect now! US4633182401 read more

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After a bad experience at Louis Vuitton, I thought I can get a fresh start here at Gucci.... but NOOO I experienced some of the same treatment as I did at Louis Vuitton. Entering the store, two female workers in the front were just talking but just eyed me up and down as if they were trying to see if I was good enough to enter the store. These two women did not even greet me when I went through the store door... I stood at the door and stared back at them until I got a hello... I SHOULD NOT EVEN BE DOING THAT!!! When I decided to look around the store, I received a late hello from someone else which sounded very forced as if they didn't want to say hello to me. I was then followed around by one lady in the shoe section. I then left because I do not deserve to be treated like this! Who cares what skin color a person is or what a person looks like. Treat EVERYONE kind no matter what you're going through !!! read more

Got my Gucci pillows from here. I ordered my Herbarium emerald green dinner wear plates too. Love eating off of these plates they stand out so well especially with black flatware utensils. The plates have a whimsical Toile de Jouy design of cherry branches, leaves, flowers, and butterflies. They look like a pixelated vintage fabric. Also got a Gucci bra with matching tights. Everyone here is very helpful and get me things that they know I would like to try on that are not even out on the floor. read more

i order a shoe for a brithday gift i ask the sale rep sheena valdecantos, for a 4.5 she keep insisting a bigger side and i told her my wife is small, she keep saying the shoes runs smaller then normal, mind you its a gift and she never seen my wife before, so she placed the order for a 5 the shoe size she keep insisting to get. even after i she place the order, i keep asking her are you sure 3-4x and she keep say yes. she also said the shoe will be in on friday the 8th, the shoe didnt come in till the 11th. today my wife birthday was the 7th. now i have to exchange it for the size i want 4.5 and wait another week. she also said there was a 4.5 in beverly hill an 1 hour drive from oc but when i called i guessing it got sold but the sale guy said not instock. read more

Gucci - Costa Mesa - Leather Goods Near Me - Costa Mesa, California

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I had a great experience here. I went in to buy my wife a handbag, but ended up buying myself a wallet. After three years, I swear there is almost no wear and tear on this wallet. Please, nobody tell my wife. I never did end up getting her that handbag. read more

Compared to the Gucci in BH, this location is far better. The customer service is outstanding. I don't understand the negative Yelp reviews because I always have a positive experience in this store. I went there with my son and my mom today. I just forgot the name of the gentleman who helped us this morning but we had a good experience with him. The SA was very accommodating and was never too pushy. There wasn't a long wait since we got there around 11 am. Thanks to the wonderful SA who helped us this morning! Great customer service is always valued. read more

Worst customer service ever. Apparently you have to walk in wearing designer all over or something to be helped or else all they do is walk past you like nothing. My partners family and I have been coming for a while now and spend a fair amount of money but aren't the type to want to flaunt it around like others. My partner went in today to get a jewelry present and was ignored multiple times, helped once and then the person disappeared to the back and never came back and when she asked for help from someone else the Asian lady was very rude and didn't want to help. This hasn't been the first time they've taken more than an hour or so to help us out. Their customer service needs to improve by alot and humble themselves to not judge a book by its cover. read more

The customer service at this location was atrocious. When I walked in the door I was not greeted. I had to make an exchange and at least three different sales people just walked right past me. I got in line at the check out counter and when I approached the employee, although the person in front of my had just left, she told me she was with a customer and to get in line. Thankfully the people behind me let her know I was already waiting in line. I feel like because I walked into Gucci after I have left yoga class that I was judged by my appearance and not given the same respect as the other costumers. read more

Awful and appalling customer service. Their return policy during the holiday time is pointless. We now have an exchange only product with nothing in the store we want. Tiffany the 'store director' was rude and unhelpful. Will be shopping else where for now on. read more

I suggest you do not shop at this Gucci store. They don't close at 8, they close whenever they please. They also tell paying customers to leave rudely. I will not be purchasing from this location ever again. I knew exactly what I wanted to purchase and needed it for my vacation. This store is awful. read more

Rude staff.. I've purchased over a dozen Gucci items in the last years and my experiences have been decent. Today multiple sales associates didn't even acknowledge us.. mind you I'm not the browsing type of person I know what I want/need I purchase a couple thousands worth of items at a time and I'm out, but seems like the associates like the rude people who usually browse and buy nothing acting as if they are better than anyone. Worked with a rude older women who didn't even tell me her name after I went up to her and asked her if she was busy.. it's hilarious to watch them run after the people who they think will give them the sale... but then I remind myself I'm the one buying and they're the ones dying to get commission. Guess customer care isn't in their training manual. read more

I was in search of a super mini marmont in a limited color and Amber was able to snag it for me!!! If you are shopping for Gucci at South Coast, ask for Amber! read more

This was my first Gucci purchase. I went online to view what wanted to purchase and online it gives the option to purchase or make an appointment which was pretty convenient considering I live a little over an hour away. The next day I received a text from a store associate Summer Chen and she was very helpful letting me know the bag was available and other items that matched if I was interested. I must say I've had a good experience considering other people and their reviews. And for the weirdos that say if you're under dressed you won't get help, yes you will. I had at least 4 people come up to me and ask if I needed help being "under dressed". Get over yourself. Lol read more

So fashionable and aesthetically pleasing! Great selection of pieces and I always find something I love. Friendly staff, very knowledgeable of current fashion trends. Take all my money guccciii. read more

Gucci - Costa Mesa - Leather Goods Near Me - Costa Mesa, California

So Gucci charges all this money for shoes & purses that they won't even repair or clean for you.. This is crazy, they should be ashamed of them selves... I'm calling corporate, & writing bad reviews... I'm very upset with them!!!! read more

Worse telephone customer service I've ever dealt with. Nobody answers the phone during business hours, mailbox is full to leave a message and all I want to do is follow-up on a repair item I've already paid for. Terrible read more

I have shopped here twice for different occasions. Both times, the staff helped me with what I was looking for. I have been here other times just to look and didn't feel like I was being hustled or anything. read more

They're always nice and greet me with smiling faces ! Some associates have shitty snobby attitudes, others go above and beyond ! read more

Gucci - Costa Mesa - Slides inventory - Leather Goods Near Me - Costa Mesa, California

If I could give ten I would your SA. Summer helped me I was just browsing interested in a backpack she made me feel welcomed and I greatly appreciated her kindness. She's a great asset to this company. read more

Never shopped at a high end brand with this bad of a service and employee attitude. Went to return an item that was unopened, worn, or unwrapped ( I already had one in possession before) . She accuses my friend who got the gift for me that it was clearly worn without even asking questions. How can I wear it when it wasn't even opened? So I asked the seller, "Are you basically saying, ur sellers sell worn items too." She goes silent and makes the return. read more

Woman..Keep your 'tude and issues at home! My eyes get sensitive and I need shades in the morning, especially when driving. Gucci has been the best. They work the best, last long, and are stylish. I have yet to see good Gucci Sport glasses for the water. Time for a new pair. I went in the store wearing a gray tank top, shorts, blue stringless converse, and a converse cap. Not even a "good morning!" Whoever you are that looked me up and down and could not stop staring, that is the reason I will take my cash and Citibank card and buy my glasses elsewhere. You don't like my clothes? Or, were you just in a trance from my awesome body? We live in Southern California. Why shouldn't I wear gym clothes to S. Coast? At least my body is real and I don't use botox or have fakees. I guess it is ok to show off fakees but a guy can't show his arms? I used to love this place, even though I am not big on name brands. One Star off for Rude Girl!! I will check out a tip a friend of mine gave tomorrow (maybe) or come back to the store another time. Weird, no other store gave me this 'tude. Obviously it was just this woman because I read Evelyn K's review. She was wearing a hoodie and jeans. Sheesh! read more