So Gucci charges all this money for shoes & purses that they won't even repair or clean for you.. This is crazy, they should be ashamed of them selves... I'm calling corporate, & writing bad reviews... I'm very upset with them!!!! read more

Never shopped at a high end brand with this bad of a service and employee attitude. Went to return an item that was unopened, worn, or unwrapped ( I already had one in possession before) . She accuses my friend who got the gift for me that it was clearly worn without even asking questions. How can I wear it when it wasn't even opened? So I asked the seller, "Are you basically saying, ur sellers sell worn items too." She goes silent and makes the return. read more

I will never be able to buy a lesser bag again. I am a changed woman and maybe a little ruined at the same time. If you got a high five from a crazy chick leaving SCP the other day proclaiming to the world that she "just got a Gucci", I apologize for my burst of excitement. I am not an over-the-top fancy person and was pretty uncomfortable about that kind of money being spent on me... especially when hubby said it was a "just because" gift. I tried to decline it and even tried to drag him out of the store before he could get his credit card out. In the end? I guess if you're gonna spend all that money on a bag you may as well get the matching wallet. Terrific customer service and absolutely gorgeous merchandise. I am one happy, happy girl. read more

I came in looking for a father's day gift and Johnson greeted me with a friendly smile and asked if I wanted to look at anything. I told him I was interested in a wallet for my dad and wanted something simple, plain and black. Johnson narrowed it down to 3 different black leather wallets that they had. Two of the three wallets that he showed me had some sort of hardware on the front. He told me that personally as a guy he would go with the plain black without any hardware on the wallet because he wouldn't want to be sitting on a lump. I was leaning over to the plain wallet without any hardware to begin with so I ended taking his suggestion. I liked that Johnson wasn't pushy and didn't try to sell me the most expensive wallet that they offered. I told him what I wanted and he gave me his personal opinion as a guy. The wallets with the hardware on the front would have costed me more but he told me he wouldn't go for it even though they do look nicer. I was in and out of the store within 10 minutes. I'm a really quick shopper, normally when I go in a store I know what I'm looking for or at least have a general idea. Thanks to Johnson for helping me with my father's day gift. He was such a sweetheart and I now know who I'll be looking for when I do shop at this location again. read more

Gucci - Costa Mesa - Thanks Johnson! - Leather Goods Near Me - Costa Mesa, California

I used to come to this store pretty frequently with my parents when I was younger & from what I remember, my past experiences here have always been great until now. 3 weeks ago I had brought my belt in to add another hole into it & was told that it would need to be sent out since they no longer provide that service in store due to too many workers having messed up others' belts in the past. Michael helped me & told me that I would need to pay a fee of $25 & that it would take about 3 weeks to get my belt back. I filled out the forms & left without paying thinking that I would just need to pay later when I received the belt. About a week & a half later, I received a call while I was at work from Aaron stating that they never received my payment of $25 & that it needed to be paid for before they punched a hole & to call him back. I attempted to call numerous times right after he left the message but no one ever answers the phone at their store. I seriously called non-stop for about an hour then gave up & started up again about 2 hours later. Finally, a woman answered the phone saying "Oh, we were pretty busy earlier," which honestly made no sense since I was calling on a Tuesday morning & that Aaron was at lunch & would call me back. Or course he never called back & had to start up my non-stop calling for another hour until finally Aaron picked the phone up himself. Anyway, it's been 3 weeks & have yet to hear on any updates from them. I've attempted to call & email the store multiple times but have not received a single answer or reply. At this point, I really just want my belt back & want to be done with both this store & the brand. read more

Got my first bag here. The sales people are not pushy and they are very willing to show me every style and color so I can try it out in front of the mirror. They were very helpful with care instructions. Although I think the manager there could smile a little more. I was kind of scared of him every time he walked by because he looked so stern. read more

I visited this store I arrived at 7:20 pm and an employee told me it was closed they are super rude I do not recommend going to this store it is a piece of shit. read more

Horrible customer Service. Been to Gucci around the world and by far the most attitude and worst customer service I have received. Ended up walking out and ordering online as the gentleman helping me didn't deserve any benefit of the experience he created. read more

There were quite a bit of negative reviews for this store on google but I had a great shopping experience with Steve. He was extremely attentive, patient, and kind. I had to process and exchange and I appreciated his help a lot. Personally I am happy to go to this store again in the future. read more

Great customer service!! Didn't have the exact item I wanted but suggested a great alternative I did buy instead. It's a surprisingly large store with multiple rooms :) read more

Gucci my all over! I love this store. Great service and product line. I purchased a starter belt in black leather with the double GG buckle in gold. Very stylish. read more

Gucci - Costa Mesa - Leather Goods Near Me - Costa Mesa, California

Store Manager, I would like to complement sales associate Tricia Farmer with excellent customer service! There are more than three other stores to buy "Gucci men's" But her attention to making the customer satisfied is exceptional. Sincerely Danny Galos read more

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Private sale going on now! (50% off selected items) This Gucci store is located inside Bloomingdale's at the South Coast Plaza, on the 1st floor. Because this store is inside Bloomingdale's, you can use your loyalist card to pay and earn points as well. Anyways, I came by this Gucci store today to take a look at what handbags are part of their private sale (which just started this past Monday... different Gucci stores may vary on items that are part of their private sale). I was a little disappointed to see a small selection of bags, as I was just at another Gucci store where there were more items (and styles that I preferred). But despite not having the styles I really like (as I am a new shopper of Gucci now), the sales associate, Jessica, was very patient with me as I asked to look at several bags, especially the ones on the high shelf and opening the case to see the wallets. She was very helpful at answering all of my questions as well. I really appreciated her honest opinion about one particular bag that I was considering but had some concerns as this bag is made of nubuck. I asked her how would one be able to care for this bag and if it was possible to minimize scratching. She said unfortunately these types of bags are not for every day use and only for use on occasion. These bags are not water resistant and water stains and scratching are very noticeable. I told her I was looking for an every day bag (why spend all of that money on a bag if you only get to use it once in a while?). But unfortunately most of the bags on sale are made of nubuck (but they are quite pretty bags though, but just not for me... but if someone gave one to me, I would be more than happy to accept it). Jessica speaks fluent English and Mandarin in case you would prefer a sales associate who can speak in Mandarin (and well English too). Jessica did not pressure me to purchase anything and I would be happy to have her help me again on my next visit here. By the way, if you are interested in knowing a little more information about Gucci's private sales, they occur twice a year (during May or June for spring and then again around November for fall). Gucci also has a private sale on line with more selection than in store. But those items do run out of stock quite quickly. Officially, May 22 is the day it will go public. So if you are interested in something, you might want to check out the sale now before it goes public. read more

Hate this store. Went in on Saturday to buy my husband a Valentines Day gift. Walk in the store... no "Hello" No "welcome" NOTHING. Just employees staring me down as if I was lost or something. I walk over to the belts, and Im standing there for about 15 minutes until the security tells an employee "i think they need help" The employee turns to look at me and responds to the security very annoyed with a "who her?" He comes over very forced and asks how he can help me. I asked if they had a certain belt in stock since I didn't see it with the other belts that are displayed. He responds with a blunt NO. Thats it. Like really? You didnt even check, you didnt even offer a shipping option. Nothing. I leave the store and decide to just buy it online and hope it arrives on time. Out of curiosity I decide to check what store has it it in stock. SURPRISE! South Coast has it in stock! I can't stand the people working here. They act like they're superior to you. Calm the F down. You're just another retail worker. read more

My Client advisor William treated me like a queen! Excellent customer service, excellent experience buying from Gucci. Made my luxury shopping experience a real pleasure. read more

Employees need more training. Purchased a pair of black woman loafers and was experiencing some un-gluing on the interior sole so I brought the shoes back for a repair. A sales associate (didn't catch the name) proceeded to fill out a hand written "Gucci Repair Ticket" and handed me the carbon copy. I was told the repair would take "several weeks" and left the store. I month later, I called the store to check up on the status of the repair and was told that the handwritten repair ticket was part of the old system and that they were unable to locate my shoes. In addition to being put on hold over the phone for 30 min they finally located my shoes in a "bin" but they were unsure if the repair had been made. I opted to have the store call me back once they've figured out the situation. Later that afternoon I (surprisingly) got a call back and was told that my shoes are ready for pick up. I stopped by over the weekend and saw that they did a half-asses job gluing the leather sole back together. There was glue marks all around the inside of my shoes. I asked the sales associate what I can do if I experience the same issue again, she basically told me they wouldn't be "repairing" this again the next time. She then tossed my shoes in a shopping bag and sent me on my merry way. You'd expect a high end retail store to operate with more class and better customer service but honestly this place is worse than your average grocery store. read more

This review is for Pearl. I've always loved Gucci and for the first time, I had I exchange a new bag I bought for my birthday. The fit of the strap and the chain didn't sit well on my shoulders so Pearl helped me for two hours looking for the perfect exchange items and more. Thank you so much for your patience, service and work in helping me find my favorite fits. Such an amazing experience today and you made me so happy leaving the boutique. read more

We decided to stop by last weekend since we where near by. The line moved super fast. I went with the intention get 1 item for sure and show my husband another bag I liked for "later". I told the SA right away what I wanted to buy and if he could also bring the other bag I wanted to see. He was very nice and helpful. He brings both out, shows them to us and one bag was a little dirty. I pointed it out and he said they had a brand new one still packaged in the back and he would exchange it. In the end we decided to take both handbags since your nearest location didn't have them. We've always had great experiences with Gucci. They always make us feel welcome which makes us keep coming back. read more

Gucci - Costa Mesa - Leather Goods Near Me - Costa Mesa, California

Ever since Gucci revamped their style and their icons, everyone's been flocking to the store to get their hands on the quintessential items like Ace sneakers and Sylvie handbags. I've usually shied away from the brand since their runway items are bit too out there, but I did eye a few classic pieces they've been adding to their collection that are more evergreen. This is located on the second floor of South Coast Plaza across from La Perla. The first time I went here, I wanted to try on a knit sweater trimmed with their iconic web (the tri-color stripe) before purchasing my size online. Heather asked if I needed assistance and I showed her a picture of what I was looking for. She checked and grabbed both a Medium and Large before unlocking a room for me. She was funny and friendly. (I guess she's had some unfortunate mishaps where she knocks on the door of the changing rooms, the person in there doesn't call back, and she's unlocked the room, only to quickly close the door and apologize - she cheered while unlocking the room for me "Oh good! No naked people!") She let me know that the sizing for the fitted Gucci items, especially their knits can run small and she usually advises her clients to size up. I was between sizes and explained I needed to give it some thought about what I wanted for the fit if I bought the sweater. I did pick up her card in case I decided to come back. (In the end someone gifted me the sweater so I did not contact her.) I came back recently to try on the iconic Ace Sneakers everyone seems to be sporting (the ones with the bees or the simple web stripe), as Nordstrom's was out of stock in smaller sizes. Originally I tried to find Heather to have her assist me with the fit, but she was preoccupied with another client. William noticed I was looking for assistance and I showed him the picture of the shoes on my phone. He grabbed both a 6.5 and 7 for me to try on and led me to a seat in the ladies shoes department while he got the sizes. I started with my regular size 6.5 and discovered that I had plenty of room - 7 would have been too big. I did try the 6 to make sure and noted there was enough room there too if I wanted to size down. (Only drawback was the tongue kept digging into my ankle on the 6's.) He was kind to explain that in ladies, the Ace sneakers tend to fit true to size, unless you're a men's and you have to go up. He shared that he owns a pair and found them comfortable and easy to wear regularly. I needed to chat with friends to get a second opinion, so I took his work number in case I decided to get them. While I have yet to make a purchase here, I recommend asking for William or Heather - both have been very helpful and try to make your experience a pleasant one. read more

Staff are cool and helpful and you can usually find what you're looking for. If you can't they will try to find it on their website which is exclusive for each store. And not everything is out on the floor is what I was told. read more

One of my favorite Gucci locations is right here in Orange County at SCP. Vast selection of the latest Gucci designs along with very helpful, and friendly staff. Gucci quality always surpasses every other luxury brand. read more

Veronica really blew the whistle while I was purchasing my fiancés Christmas present! Wonderful customer service she was so sweet and welcoming she even offered me and my two friends complimentary champagne after our purchase! I will definitely be back for all Gucci purchases! read more

This Gucci store has terrible customer service, which is a common theme on other reviews. When I visited the Gucci store to add a new hole punch to my new belt because it was loose on Saturday, I was told that it would be done in-store but only on weekdays. So, I went in on Monday, only to find out that it was NOT in-store and they would send the belt to somewhere else, along with the fact that they charged money for it even though other luxury brands are doing it for free. Both of the clerks said these things in a condescending tone, which I didn't expect for such a luxury store. TLDR; they wasted my time as they said I could've gone to a repair shoe place (which they should've said from the start), their tone was not as kind as it should be, coming from a luxury brand, and in general their customer service is so appalling that I'm never coming back to this store because of it. read more

Great experience shipping there today!! Worked with William as our sales associate. He couldn't have been more helpful and enjoyable to work with. We went in to buy a bag, but ended up with a bag and two pairs of shoes. We went back later with a friend and got two more pairs of shoes. Really great customer service! Thanks!! read more

Rude, unfriendly staff. I was waiting for someone to assist me w Belts. Security noticed I was waiting and he microphoned over for someone to help. I was waiting and browsing he reached out again. After a few minutes ladybwas approaching me and then she saw someone at bags and dipped there when I was waiting longer. Pretentious, racist, waste of time. I will take my money elsewhere. read more

Clueless staff. Clues customer service. Not following COVID-19 guidelines. employees aren't social distancing. Overall POOR store altogether. I would recommend online shopping to save the headache from this clueless franchise. read more

We had a wonderful time shopping in the Gucci store sells Costa Mesa yesterday! Salesperson Aaron Wang was great professional "Patient" great service and great energy! This five-star rating is for Aaron WANG......! read more

Gucci - Costa Mesa - Leather Goods Near Me - Costa Mesa, California

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Today on 11/20 the manager this evening refused the let my boyfriend and i in the store to make a purchase . It was only 2 people in the store said too us if someone else comes in then u would have 2 leave we felt discriminated and insulted. We Have patronize the company for decades. Not anymore we are done . Shame on gucci very bad service. Feel free to email any questions are concerns. Sparkle.og44@gmail.com read more

Got some slides here and they're cute and everything but I wanted to comment about my SA. They didn't have the slides I wanted so she had to order some online. I'm not racist or anything as I'm an Asian female myself but it was very difficult to communicate with the SA due to her strong accent she's Chinese I believe). The big issue came when she accidentally ordered TWO pairs of slides instead of one! She didn't want to fix the mistake immediately and said to just wait for both slides to arrive the following week then to return the other extra pair. That is so...weird! I mean this is a high end boutique but what if I was using my husbands or parents credit card and they see the receipt? Or if the CC would get maxed out? What if I purchased over 10K worth of stuff? None of that actually happened but I'm sure no one wants to get charged DOUBLE for something that they don't even have on hand. Overall...I would expect this to happen for any other lower end store-NOT from Gucci. What's sad was that I had to stand there and wait forever at the register. While this other female SA have to pretend to entertain this boujee couple next to me that got a few items. She had to pretend to be interested in the guy's stories boasting about his riches lol. Yikes. read more

After reading the reviews, I can validate that the posting regarding the lack of professionalism the employees exhibit at this location, is by far the worst. Will someone please let these people know that if it wasn't for their employee discount - the majority of them could not afford to be wearing GUCCI, so please stop with the arrogance. I attempted to make an appointment three times and never received a call back or email. I understand that the pandemic has presented challenges when it comes to retail shopping, but this store and its employees take lack of customer service to a whole other level. read more

Went in here to buy a new belt for work and was ignored by two associates (who both started helping other people who walked in directly after me) I stood at the fixture with the belts on it and waited. No one ever offered service let alone greeted me. I got the vibe that I didn't look like I had money or that I wasn't good enough and that I wasn't worth their time. So I walked out, went to Bloomingdales, was instantly greeted, serviced, and ended up walking out with a nice leather belt for work and the tech backpack. If you want good service go somewhere else or make sure to dress up so they think you have money and then they will service you. read more

The absolute worst customer service ever received in my life. Right off the bat the lady that was supposed to be assisting us never greeted us she asked us what we wanted with a nasty attitude, so we told her that we were interested in silver jewelry. She showed us what was displayed and I had questions about the sizing and she ignored our questions several times, but trying to think on the bright side "oh maybe she just didn't hear me", I asked her again that I specifically needed a size. She told me that what I was holding was that size and so I checked and it was not. It was pretty obvious that she was too lazy and didn't want to check for us, maybe she thought we weren't gonna buy much so she didn't feel the need to help us out thoroughly? After letting her know that it wasn't the right size, I kindly asked her if she could bring the correct size because I want to purchase it. I thanked her in advance because I didn't want her to ruin my day, I thought if I keep showing kindness to her she'll come around. We thanked her more than 5 times never once acknowledged, left completely ignored. After she brought the bracelet she asked if there was anything else I needed. My boyfriend expressed that he wanted to buy some socks for me and wanted so browse men's apparel for himself. I was ver flabbergasted because once she found out that we were going to be purchasing more that is when she started acknowledging us and actually saying "you're welcome". She brought 2 pairs of socks, different colors. I was deciding which one I want but she yelled in a very rushed and annoyed tone "which one? Which one?", I felt so rushed as if I didn't have any time to choose so I was about to choose any color and just purchase it. (Mind you that this happened over a course of a few minutes.) We tired our best to be polite to her and to ignore her nasty attitude but that was the last straw for us. As I chose a random pair because I felt so rushed my boyfriend went up to her and told her in a polite tone " I'm sorry but we don't feel comfortable shopping here right now because you're giving us too much pressure, we won't be purchasing these here in this location" and we left. And she yelled "WHAT?? WHY???". Our day was ruined but trying to think on the bright side we continued with our shopping but as we were walking around in a different segment of the mall two guys approached us. At first we didn't know they were calling at us, so we proceeded to walk away but they kept following us very close, I felt violated and scared so I turned back and the guy yelled "you guys are rude customers you guys shouldn't be allowed to shop here. That was my sister back in there in Gucci" and he proceeded to cuss us out. He kept invading our space I thought he was gonna hit us or something so I got scared and i pulled my boyfriend away from him. I told him "hey if you don't know the whole story you should just mind your own business" and tried to walk away but he kept following us saying "you guys scared huh?" And kept cussing us out and giving us threat as if he's really gonna "seek revenge" for his sister and attack us. My boyfriend and I ended up just leaving south coast plaza entirely because we felt threatened and scared. We ended up driving all the way to Beverly center and got everything we were supposed to purchase at that location ( the service was incredible at Beverly center). I'm a very understanding person, I tried to cut her some slack (maybe she was having a really bad day), we tried to be polite and kind to her even though she was just straight up rude to us however I don't think it's right that we have to be threatened and cussed out for just for expressing how we felt about her customer service to HER, we didn't even call for or ask for the manager. Usually Gucci has one of the best customer service, I never had any problems previously, but I think this situation is just beyond absurd. read more

When you are making a purchase the service is incredible. Offering water and the whole nine yards. Upon my return to make a return on one of the many items I purchased I was treated like I brought the plague with me. read more

Always have very long lines, I went recently to return some shades that I bout there for $500. Never worn them. Literally only took them out to try them on and put them in the case. I received the same glasses as a gift for Father's Day and tried to go and return them for something else. They told me they couldn't return them because it's signs of wear. No damage no anything. She says it's finger prints. But obviously if I took them out the case to look at them of course it would have my finger prints. Worse experience ever I shop here all the time and probably will be my last. I think the real reason is because the because I was fresh off of work and down dressed. read more

Very unprofessional! I purchased a belt yesterday & it didn't come with a dust bag. I will definitely be calling to make sure I get it.

I came in on September 28th, 2022 in the afternoon to inquire about a hoodie I saw online. I was helped out by a client advisor, Sheena, who said my size wasn't available in store but it could be ordered. I paid for the item in store and she informed me she can have it shipped to this store by Saturday 3pm. The item actually didn't arrive in store until the following Monday. I asked Sheena what was going on throughout the days it didn't arrive on time. Her communication skills were very bad and it felt almost like I was talking to a child. She informed me on Monday she would overnight it to me. So I'm assuming I'd get it by Tuesday. Guess what? Nope!!! I inputted the tracking number I received via email and it says it doesn't arrive until Wednesday. I'm very disappointed in Sheena's customer service and communication skills. She is a very rude and disrespectful employee. When I shop at an expensive store like Gucci, I'd expect a much more professional client advisor. I won't be back. read more

I'm honestly a sucker for online shopping (no lines, no pressure, etc) but my experience here was just too good. I reserved for the GG brown belt that was on backorder for the longest time. Until I was randomly at south coast. I thought belts are pretty tricky and I shouldn't rely solely on the websites accuracy for sizing (I reserved the 105 and ended up buying the 85 in store). When I first walked in I noticed, damn! They have it in stock here? Ive been waiting for over a month and it still hasn't shipped! Then I asked if I could just try it on to make sure I got the right size. And it was for sure wrong. Wrong by 20 cm I believe the girl who helped me was Hope? She let me try on the 105, and the 100, and literally every single size until 85. I knew I was probably being so annoying but she was so sweet and helpful! She has a good sense of fashion too because normally when people recommend something to me I have to fake like the product and say "oh maybe next time, hehe" but she was recommending some stylish things! And with no pressure too. I've also had a couple other online experiences where I ordered a keychain and there was a minor scratch on it (I know I shouldn't care but if you're spending hundreds of dollars you expect it to be perfect). And when my man got me some slides that were totally the wrong size. They let me exchange which was cool. Gucci is becoming one of my favorites, something about the web design is pretty eyecatching and dope to me. I would come again to this location and look for the same girl who helped me today. I believe it was hope but not sure, thanks! read more

Made a quick drop in this morning to get my husband a new wallet and a new belt to add to my collection. I've been in this store several times and everyone is always so nice and helpful! Gucci is one of my fav brands and I will never stop shopping at this location. I forgot to get the gals name who helped me this morning but thank you so much for all your patience. I really want to snag some of the new Disney items that dropped and a bag I've been eyeing so I'll def be back soon! read more

The sales associate, Noe, should be retrained on customer service and clientele relationships. He was very unwelcoming and dry. He ordered an item for me from another location that's about an hour or two away and said he'll give me a call once it arrives. Typically an item that's not too far won't take more than 3-5 days to come but a week later he still didn't call me and the store doesn't answer their phone. I spoke to client services and they emailed the store and CC'ed the manager about my complaint and still got no response. So my boyfriend and I drove there to see if it arrived and it was there! No call from Noe. We got a different associate and she was really sweet and apologetic for the whole thing and she even asked Noe about it and he said "It hasn't even been a week" and kept side eyeing us. It has been a week and he should've called when it came in the first place especially when I paid for the item full price that wasn't even in store. He didn't even personally apologize and handle the situation himself. I can't stand associates like him that think they're above you just because they work at a designer store who probably just make minimum. He shouldn't be judging people based on their looks when they make triple his salary lol. but anyways, any other associate would probably make your experience a little bit better :-) read more

Called in and spoke with Gio. What a sweetheart! He was very welcoming and accommodating. He was able to put my item on hold and I was then taken care of by Elizabeth. She made the in-store experience pleasant. I was asked by several employees for assistance and made sure I was taken care of. Love this Gucci store! read more