Thanh P.

This building has lots of elevator and flooding issues. Imagine walking back to your place only to find out it's covered in water. This happened to me twice. The management team of the building doesn't seem to care. I'd stay away from this place. You can see my photo that it has issues. You're better off somewhere else.

Ken C.

A dump. For millennial travelers, this probably feels like the 4 Seasons....but it's a dump. I can only imagine how much they're ripping off all the transplants from CA, NY, Chicago, Seattle who don't know any better. It ain't worth whatever they're charging. Couch has stains that I'm not sure what they are. Chair in bedroom has stains. Bathtub is dirty and dated. Corners of bathroom floor are dirty. Whomever cleans these places does not do a thorough job. Cabinets are cheap and cracking. Towel bar in bathroom fell off the wall when I grabbed a towel for my shower. Won't stay here again. Don't know what I was thinking. I'm a Titanium member w Bonvoy/Marriott. There are Marriott's in Austin that are older than this property, but look better.

Pri M.

I stayed at the Guild on a business trip and loved it. I used to live in Austin and would pass by the Amli on 2nd all the time, wondering what it would be like to live there. Well now I know - it's awesome. If you're not from Austin, this property is located in a prime spot downtown. You can walk to both sides of 6th, the new library is steps away, and the majority of buses run one block away if public transit is how you're getting around. Pro tip: you're also a few minutes away from *two* Royal Blue Grocery locations where you can scoop up some Tacodeli tacos in the morning. My room faced back up towards the capitol and UT tower and the view was unbelievable. There was a furnished balcony that was prime for just hanging out and watching the city with a bottle of wine. I hate the sterile feeling of hotel rooms so I was pleased with the decor and the "homey" feeling this had. Plenty of towels, soap, shampoo, conditioner, makeup wipes, etc. (the basics) could be found in the bathroom (which, by the way, is quite spacious). The property also gifts you with a welcome box, however, which goes beyond to provide healthy snacks and toiletries like a full-size leave-in conditioner. That bad boy came back home with me. It was also incredibly clean for being an apartment property and I didn't notice anywhere that I wouldn't want to step/sit/eat on. Service checking in and out was great. I didn't bring a car so I just walked into the lobby and there was someone at the Guild front desk. They held my bags while I went to work for the day, and sent me a text when I was ready to check in. When I arrived they had already brought my bag upstairs to my room and someone showed me exactly how to get in/out and made sure I had everything I needed. I never had any issues getting into/out of the building thanks to the key fob they provide, although their properties are on the very top floor so you'll have to take the elevator unless you're up for a 19 floor walk. The concierge is also available via text and they answered any questions I had promptly and knowledgeably. I didn't spend too much time lounging on furniture in the living room, but the bed was very comfortable and I actually liked the sheets/bedding set. I hate super fluffy pillows so these were a bit much for me but I slept well even after completely removing them for one night. There were two TVs with cable in the apartment (supposedly the living room one was a smart TV but I didn't test it out) and lots of lights so you could control how dim/bright it was. I also felt great about being able to bring back my leftovers and have a full fridge plus all the flatware/utensils I would need. Overall this was one of my favorite "hotel" stays. If you like to explore and don't need traditional hotel amenities (breakfast on site, a formal lobby), I would highly recommend the Guild.

Elizabeth A.

Our experience at The Guild was strange. We were told before we got there that someone would be at the desk for us to check in early. That wasn't the case and the woman who finally came up to meet us was pretty rude. The vibes at this place were just all around weird. I think we were the only ones on our floor because it was dead quiet. There was no direction of where the pool was located so we counted the number of floors that we thought it might be on. The rooms were super nice and the view was great, but I probably wouldn't book with this company again.

This place is great! Right in the middle of downtown, close to the river and lots of bars and restaurants. Super hip/modern and also very secure. Great views of the city. We brought our two small children with us and stayed in unit 515. I was worried we wouldn't have enough separate areas for the kids to sleep, but the master closet is so big that we could fit a pack & play in there for our daughter, and our son napped in the bedroom. Worked perfectly. We were also on the same level as the pool deck, which was awesome! Pool was great for kids, by the way. One super shallow area for babies and another area a bit deeper for toddlers. Plus there were cabanas to rest under when we needed some shade. The customer service team was super responsive on text and was able to get us an early check-in when we arrived, which was really nice. However, we did request a couple things from them which we didn't get. We asked for 2 cribs and only got one (it was nice and clean and seemed new, so that was a plus). We also asked for extra towels to be delivered during our stay and they never came. A couple other negatives - first, our room smelled like smoke when we arrived (big yuck). Second (minor complaint) is that the shower head kinda sucks. Overall, we had a great experience and I would recommend this place to anyone- adults traveling alone, or with kids!

Jay H.

The Guild is an awesome concept. You have the comforts of living in a local apartment with everything you need just a text away. The apartment was very nice; the location is very nice, but I ran into a lot of problems that can arise being in a place with no one to help you on site. Austin was one part of our first anniversary celebration, so I wanted to start it off with something nice. I booked a room at Guild City Center and sent them a text (that's the preferable way for them to communicate with you). I asked them if they could have some kind of flower arrangement or something for my wife when we arrived. They said yes and asked me what type of flowers I wanted. I told them roses and asked them to charge it to my account. They agreed. A couple of days before our arrival, I asked them about parking. They told me that I could register my car with them because it would be a lot cheaper than paying the regular amount that the garage charges. I then sent them my license and car info for my registration. Everything was supposedly set. They sent us a very detailed text with instructions on how to get in the apartment. They included pictures and codes that made it very easy to follow. We get inside the apartment and look around...the first things I notice are no flower arrangement and no parking pass. I'm a little upset at the missing arrangement, but as long as they don't charge me for flowers that I didn't get, I can get over it. I contact them asking about the missing parking pass. They told me to just tell the person at the booth my room number, or if there is no attendant, just push the button and tell the security person on the line about the situation. At this point, I don't understand why they can't just bring a pass to me so I can have one, but I move along. Fortunately we didn't need my car until our last night in Austin. We got home late and wanted to go out and grab a bite to eat. I got into my car and drove up to the unattended booth. I push the button and talk to the attendant. I explain my situation and of course they tell me that they didn't care. I had to pay full price if I wanted to leave. I pull back into a parking spot and call the Guild number. No answer. I then text. They text me back saying that they have been having problems with the attendants and they would reimburse me. They then said the problem would be solved in the morning. At this point I'm not believing anything that they are saying. The missing flowers, the missing parking pass, the not being able to get out...all of these issues have made me not trust them at this point. We had to cancel our plans for our last night in Austin. The next morning when we were leaving, I texted them and asked if the situation had been resolved. They said they were still working on it. Now not only were they destroying my last night in Austin, but now they were going to hold us up on our trip out of there. They again told me that they would reimburse me, so I told them that I really didn't believe them at this point, and however they needed to do it, I needed out of the garage. We finished packing and fortunately talked our way out with the attendant. My whole issue is: if you have been having problems with the attendants, and you forgot to give me my parking pass, you were just taking a chance with your customer that everything would work out, which it didn't. If they really had their customers best interest at hand, they would have just brought me my pass...that would have solved everything, but I guess we weren't that much of a priority for them to do that. The apartment was very nice, I'll post pics below. The experience on the other hand was very frustrating and it really messed up our whole anniversary stay in Austin. The virtual desk concept is cool, but I'd rather stay in a hotel with a front desk where I can get help from someone if I needed it. You may have a different experience, but I personally won't be staying here again. **UPDATE as of 6/2/17** I just received a phone call from one of the Guild owners. He apologized and invited us to stay again the next time we visited Austin. Guild is a young business with a great concept. It will definitely have growing pains like any new business. The fact that he called and personally apologized means a lot. I don't feel like we were hung out to dry and just forgotten. I probably will try them again the next time I visit.

Mayra H.

This place is fantastic!!! Spectacular views. It was a little confusing to get to gain access to the room but if you follow the instructions that are given to you word for word it's actually pretty simple. Very easy to communicate with the people running the show. Can't wait to go back!

Luis G.

Breathtaking views, incredible location, and beautiful accommodations. The staff is very accessible and friendly, it becomes a second home the minute you walk in.

Monica C.

I booked this for one night with for my sister and I for my bachelorette party weekend. I somehow booked it for 3 weekends instead of just one day in May. I called right away and spoke to a representative and she said no problem, just to cancel with the booking website. I cancelled with he booking website and she called back and said I had two reservations. I told her I only need the reservations in May, I live in Chicago, I will not be down there before that. She said ok, just cancel again with the other site you booked. I thought it was clear. Then, I recieve an email stating my reservations were cancelled for May. I emailed them back and texted that I needed those reservations and not any others. They emailed back that they cancelled the other reservations and not the ones in May. This morning, I recieved a text stating they can't wait to meet me tomorrow. Tomorrow? Again, I will not be out there until May. I texted that I don't know what the issue is but I don't want any problems when I come out there for my bachelorette party. They email me back saying they are canceling my reservations because it states in the contract that there are not to be any parties or groups. Party? Groups? Are you telling me you are canceling my hotel stay bc I said "Party"? How old are we!? Who said I am having a party. My sister and I are flying out early and we're staying in Austin for one night and meeting with our group the next day at a house. We weren't even staying at this place. Seriously, unbelievable!