From my experience they don't really listen to your problems or just don't care…read more I had them press rear bearings for me and when they did they seated them incorrectly, costing me over $1000 having my wheel hub replaced as well as the 2 lyndall sprocket it chewed up in the process. My fault cause I brought them the bearings apparently. when all that it needed was a rotor spacer $4 part. Not sure how with all the experience in the building that couldn't be deduced... their response was " as long as the rotors not rubbing it's fine" it wasn't anymore cause they pressed the bearings incorrectly.... Still my fault cause I supplied the bearings.... Then they put in a 1250 kit on my sportster in which every gasket leaked atleast twice and I was given some grief at the fact that I wanted a bike that didn't leak from the owner and push back. On top of that I'd been chasing a noise they refused to actually pay attention to and just gave me the run around every time I dropped it off. only to find out doing my own due diligence the bolts they removed to install the kit aren't torqued to spec. I wasn't charged for any of the additional gaskets needed however for the one job my bike saw their shop atleast 5 times that summer, not counting the time I had to re drop it off cause they didn't complete the service I requested. I originally had a better review posted but I'm still leaking oil from my base gasket on the rear cylinder and I'm having to go through my bike and make sure bolts on the drive train are actually tight and I'm constantly wondering what care was taken re building my rocker box's and the other internal parts if I have bolts on the outside loose. Shops beautiful, summers nice. Other than that my experience wasn't great and as it's known for being performance driven I expected to be taken care of much better and I shouldn't have ever even had any push back to having my bike fixed properly.

Always professional and they all have a plethora of knowledge. Quality craftsman in all they do to…read moreyour bike. I appreciate the smaller shops as they really know how to treat their customers. Quality work, good prices and keep you up on progress. They have become my go to shop for all my repairs.

I dropped my bike off on a Wednesday for a scheduled Thursday service to address an oil change,…read morecooling issues, and a noticeable thud/clunk in the front steering under braking. I received no updates or communication, so when I picked it up the following Monday, I assumed the work had been completed. At pickup, the staff experience was disappointing. The person who was supposed to assist me appeared to be on lunch and acted inconvenienced. After pulling up my account, he simply stated that the bike needed a head bearing and then said nothing further. There was no prior call to authorize this, and no attempt to explain the diagnosis. I told him that I would have approved the repair if they had contacted me. Instead, I was presented with a $1,000 bill for the service they claimed to have performed. What's most concerning is that no one explained what was done regarding the overheating issue--or if anything was done at all. Based on the lack of communication and the fact that the bike began overheating again on the ride home, I genuinely question whether any meaningful work was performed. It felt like the bike sat for five days with minimal effort beyond an initial diagnostic ride. I was told I could bring the bike back anytime, but given the experience, I declined and mentioned I would take it elsewhere. Later that day, I received a text from the General Manager, Bobby, stating he would speak with the technician and make things right. It has now been over a week with no follow-up. In my view, accountability starts at the top. When management doesn't follow through, it sets the tone for the entire operation. Unfortunately, this experience reflected a lack of communication, transparency, and customer care from start to finish.

After my initial complaint, Imperial Motorsports reached out by text and voicemail asking what they…read morecould do to address my concerns. I responded with a few basic questions regarding my service experience and could clearly see that my message was read. Despite clearly seeing the message, they still neglected to respond. It is disappointing when a dealership asks for feedback, only to stop communicating when straightforward questions are asked. Communication and follow-through remain a clear issue.

Bought a vtx 1300r cheap knowing it needed some work. King and Tim both did a great job taking care…read moreof me, getting bike ready for a 1200 mile trip in June. Would recommend, fair prices, great work, nice people!

Friendly, knowledgeable, full service shop. Been taking my K9 Vstrom here for service for several…read moreyears now. Always done right, always on time. The guys have always been amenable to taking time to discuss issues and solutions. They always take time to answer questions, no matter how (probably) dumb it is.

I'd give 10 stars if I could! Shawn came as a neighborhood recommendation, and just in time! Last…read moreyear, we bought a house that came with a John Deere riding mower. It worked fine all summer (not great, just fine), and we realized towards the end of the season that the belt was slipping. It just hadn't had TLC in years, we think! We got an email about Shawn, and booked immediately. He was prompt in his communication, worked around our schedule, and brought a trailer to pick up our mower right from our house! His turnaround was very fast--we had our mower back in a few days, working beautifully! He installed the new belt, added mulching blades, and tuned everything. A mower that used to take 3 or 4 tries to start (even with a new battery) now starts right up with the turn of a key! We're amazed at how well it's running!! The price was fantastic, too--very affordable. We even gave him a gas hedge trimmer to look at next--another heirloom of the house LOL. HUGE thanks to Shawn, and we love that it's a family business with his kids, too! We'll definitely be back for future small engine needs. :D

Shawn did a great job on my Yamaha. Very honest and responsible. Walked me through everything and…read moreshowed me ways I can maintain my bike. Highly recommended.

They had my Tire ready when they said! Jo and the Crew were very nice. I'm coming back for the…read moreinstall next week! Thx again Jo another happy customer

Took my rims and tires in to be repaired, the result was not what I was expecting but they made it…read moreright and truly a stand up business. Sorry it didn't work out for me as I thought but will use again in a different situation.

So..... I don't write a ton of reviews. But when I do…read morethere is usually a huge "WHY" behind it. It seems mediocre is the norm these days and service is none existent. My siblings and I have been scouring the web for bike to get our Father. We found one we liked on Craigslist which happened to be being sold here at Motorado inLakewood, Colorado. So I called them up to see if I could get some info on the bike. I live in California and wanted the purchase the bike there since that is were my dad lived. Zach called me back the very next business day. I missed his call and was connected with Chance. Both these guys are just ridiculously helpful. They BOTH went above and beyond to answer the slur of ridiculous questions I had about the bikes I had in question and help guide me to choose the perfect bike for my dad. They send me pictures and videos and gave me every little detail knowing that I could not be there myself. I spent nearly 3 days being extremely difficult and both of them were patient, helpful and went above and beyond to exceeded my expectations. I was able to secure the bike sight unseen with out any unreconcilable commitment. They arranged to have my other family members go and pick it up, and even checked in with me on a daily basis for an entire week to make sure things were in order so that the sale would go smoothly. Let me tell you, Buy a bike from a dealer out of state and not being able to there is not easy! But this was seriously the smoothest transaction I have ever had. They made sure we got all the extras we needed and all. I can guarantee you I will never have a better experience. Chance Wolford, You're the man. I could never thank you enough. Zach Horwitz thank you for the additional assistance. I look forward to meeting you both someday and thanking you in person.

I purchased a Polaris from them. I also at that time purchased extended warranty and tire package,…read moreI sold the Polaris April 11 2026. I still have not gotten my refund for the extended warranty and tire coverage. I do not get calls back. They ignore my calls. when I do finally get a hold of someone. they say they will call me back and they never do. this has been going on for months. I have already made four payments on my new machine.

They charged my husband half the price of what others would charge. My husband is an owner operator…read morefrom Cali and he was in middle of America when he found Rolling Wrench! They even assisted with getting the right parts for the diesel repair ( my husband had the wrong part). Communication was great throughout the repairs and even assisted with finding lodging for my husband. Best mobile mechanic experience he's ever had! Thanks Rolling Wrench such great service and would highly recommend them to anyone!

If you have a GY6 I highly recommend their ProBld GY6 Full Auto Tune EFI System. TOTAL GAME…read moreCHANGER....no more tweaking and improves reliability about 110%. They are back ordered a lot but I recommend you be patient and wait and keep checking the site or call and leave a message. Please believe me

Visiting from out of town and Sun HD was en route and being an avid "enthusiast" having ridden…read morebikes for many years, I had to check out the local dealership. Immediately after pulling up to park, I was greeted by a fellow biker who works at this shop. Nice positive biker vibes! I believe his name was Ranger. Anyways, he explained where the new and used bikes were and what a phenomenal offering of incredible Harleys!! I've been to numerous shops and this has to be one of the largest I've seen. Three floors!! If I was local, I'd buy one that was calling my name! LOL. Pic below! Cut me a deal and I'll return to ride it back to Sac! Also, spoke with Adam who initiated a friendly conversation which is cool. Great HD shop!

if you want to be overcharged and ignored this is a great place to bring your bike for service. ive…read morebeen trying to get ahold the service department for days and have no idea what's going on with my bike.