I ordered a Zaxby salad from the Zaxby's on Schaumburg Road when I got it to the house five minutes…read moreaway, opened it up and all the letters was just soggy. The chicken wasn't even cut into pieces. Those egg roll was just like slop inside of it. I asked for an extra piece of chicken and they gave me some kind of little Tender strip that was fried instead of grilled since Zaxby's was sold to a company out of Atlanta, the quality of its stores here in Columbus has gone to trash.

Would literally give a 0 if i could. the absolute worst restaurant in this town, the manager is…read morehorrible. waited 40 mins for a mobile order being the only one inside while everyone in the drive though kept going. manager didn't even try and make my food just said he would send a email. the guy couldn't even make food, how is he gonna send an email. absolutely pathetic, do not waste your time.

Horrible customer service Everyone has a long face…read more I came in when it was empty and they still made a mistake on my order and forgot a whole burger. Everyone has a mad face including the manger who was scolding the cashier after he took our order. I had to drive back from our air bnb and get the missing burger and still had to pay for it. Even though it was the cashiers mistake.

Awesome food but more important, awesome service. We came in late after a long trek from NY and the…read morestore was 30 mins shy of closing. Not only did we not get met with the typical death glare for coming in so close to closing but we were actually met with a very friendly and helpful employee named Rachel. She was an absolute pleasure and delight. Thanks for having great burgers AND great staff !

We went thru the drive thru at 730 PM on a Sunday night. There were 3 cars ahead of us but the line…read morewent away fast. The lady who took our order was friendly and they got it out quickly. The food was as we ordered. No complaints. We will return again

On February 5, 2026, I ordered some lunch from Taco Bell on Veterans Parkway, and the entire order…read morewas old tasting and cold. The Nacho fries were very old. The texture was like cardboard. They appeared to be reheated. I also found hair in my chicken burrito. I will not be eating here again. No thanks!!!

Customer service is horrible, the worker touched raw chicken and then proceeded to touch my…read moresandwich with the same gloves. After something said to her about it, all she did was change her gloves and never washed her hands. This isn't the first time I had a problem with this store. There is no manager on duty, it's extremely slow, and they could be a bit nicer. I definitely would not recommend this store!

Ordered sandwiches at 12:30. Showed up at 1:15 to pick them up but they weren't ready. Order…read morefinally ready at 1:30, but customers ordering at the counter were getting their orders completed first. There was only one person working. Not sure if there's a manager, but someone needed to be on site to help the one person working.

I used to like this place but the service is not good. I get it no restaurant is perfect all the…read moretime but when an issue is presented the lack of customer service I experienced today is Unacceptable. Buyer beware!!!!! I will not be back.

Food was fresh and it was about 20 minutes to closing. First time trying it and will try again.read more

Last time we came everything was on point. So disappointed this time. The fried rice was so hard it…read morewas like eating raw rice. Talked with someone and they gave us new stuff but same problem. My daughter hurt her tooth on the rice and we ended up throwing away 3 trays of rice and the new carton.

Food is great, for most part staff is good. But on several occasions I have seen staff clean…read morerestrooms walk out and start either fixing orders or bagging orders without changing. I addressed issue privately with manager and he pulled her to the one side out of view. It must have been something they laughed about and it could have been something totally seperate but the way it appeared was that it was this situation. I went back several times and seen same type of situations where gloves are crossed contaminated. It can make some people deathly sick. I don't understand why it continues..

1 -- Food safety + zero customer care Location: McDonald's,…read more7350 Veterans Pkwy, Columbus, GA Date/Time: ~7:45 PM, after a 12-hour shift Order: #2 Quarter Pounder Meal -- well-done, only mustard + unsweet tea Employee at counter: Katrina I eat out a lot. Lately I've learned to pick my battles, because arguing over basic customer service has become a regular thing. But this one crossed the line. I got home, took one bite, and had to spit it out. The burger was pink/raw inside--nowhere near "well-done." I turned my car light on, opened it up, and took photos. Food safety matters. I shouldn't have to inspect dinner like a health inspector. I drove back, walked to the counter with the bag in my hand, and waited. The staff member looked at me--no greeting, no "how can I help you?" I said "hello," and explained I ordered well-done. Before I could finish, she said it "came straight off the grill." When I opened the box and showed the raw center, she just said "oh." No apology. No ownership. No "this shouldn't happen," no urgency. Ten minutes later, I got a remake--still no "sorry" or "thank you." Here's the bigger issue: we work hard for our money. Fast food isn't cheap anymore. I shouldn't have to fight for a properly cooked burger, wait 20-30 minutes, or be met with an attitude for asking for what I paid for. Mistakes happen; how you handle them is the difference between a loyal customer and a lost one. Tonight I felt like they were doing me a favor just for existing--while handing me a raw burger labeled "well-done." What I expect from management: A real apology and acknowledgment this is a food safety failure. Retraining on greetings, apologies, tone, and problem-solving. Clear standards for cook temps and order accuracy--especially when "well-done" is requested. Empower staff to fix issues with care and urgency, not defensiveness. I'm not here to embarrass anyone. I'm asking for basic respect and safe food. This shouldn't be normal. (Photos attached.)

The food is obviously good! But they always forget my sauce! And when I went to McDonald's on a…read moreSaturday night only two people were there including me. And the person took almost 1hr to come to the voice box and I'm not even lying. As I sat there making sure the employees knew my order and hearing them repeat the exact words that came out my mouth got me thinking WHERE IS MY 4 PIECE CHICKEN NUGGETS AND MY SWEET AND SOUR SAUCE!! They forgot my drink, burger, and left me with poor packaging cold fries. I also payed full price. DONT COME TO THIS MCDONALDS!!

They usually get the food right but the majority of the time they will give me diet instead of the…read moreregular drink. I end up pouring it down the drain.

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