Have purchased 2 sinks over the years from Guys. Always happy with the products. In December we purchased 2 toilets and had them install as well. The man who installed them was very nice and we loved the new toilets. A couple of months ago one toilet was causing problems so I called Guys and they quickly came over and found it had a defective part. The plumber replaced the part with no charge for the visit. Again they were all very nice and said to be sure and call if anything else goes wrong. What a great place! read more

Simply the best!!!!!! In all respects. We've been faithful fans since we moved into our house 50 years ago. Can you say that about any other service? read more

Fantastic and speedy service when we needed it. Saved us hundreds of dollars. Requested service in the morning, and within 30 minutes had a plumber with the right part at our house masked and ready to go. Turned out our disposal had a screw lodged in it that we couldn't find. Just paid for a service call which was very reasonable. read more

Wow. I wish all repair service providers were like Guy Plumbing. Had a clogged sink. Wasn't sure if the garbage disposal might have conked out. They were on time. Super polite. Very efficient. Got the job done. Explained everything clearly. My go to plumber from now on. read more

Excellent service for generations. Had an old Grohe kitchen faucet that I wanted to save though the handle, sprayer, and cartridge had failed. Most plumbers would have given up and said , "buy a new one!" However, Troy came out and solved the issues. He worked extremely hard to remove the old cartridge...replaced the cartridge, handle and sprayer. The faucet has been born again...works beautifully. I don't think many plumbing companies have staff that are knowledgeable, hard-working, and skilled enough to bring old fixtures back to life. Most would prefer to chuck the old and install new...a much easier fix. Troy went above and beyond to resurrect my ailing fixture! Thank you once again, Guy Plumbing, for your prompt, efficient, beyond capable, and reasonable service. read more

Thank you for fixing my water heater first thing on Monday morning. This company is my go to for plumbing services. They are professional, dependable, and trustworthy. Above all, they do excellent quality of work. Great job Guy Plumbing and Heating! read more

We went to guy plumbing to buy and HET toilet. After a little time time explore we were greeted by a staff member. He was knowledgeable and friendly. In the end we picked a toto toilet, which they priced lower that toto does online. The guy knew everything we needed to do to apply for the HET toilet rebate and gave us all the necessary paperwork. They delivered and installed the toilet the next day. Again, everything was great, the plumber came on time and got everything done pretty quickly. Afterwards we got a bill for the installation, and it was on the lower end of the estimated range, even though the plumber had to do some extra stuff. So overall I was very happy with Guy Plumbing. The only downside is their hours. It would be nice if they were open after work or on weekends. read more

Not good for Palo Alto area. Canceled an appointment and cost us greater than one day setback in fixing the only shower in our condo. We asked Guy plumbing to investigate a leaky shower in our condo. They agreed to come out within ~24 hrs. So far, so good. On the morning before the appointment, we asked about the allotted one hour time frame. The receptionist explained that even if more time were needed, this was a standard first step and that there was still value in just having the initial investigation. We were fine with that -- until about five minutes later, the owner called us to cancel the appointment. If you are reading this, you probably work as many hours as my wife and I do -- you probably live in, or near to, Palo Alto and you are a professional broadly categorized as in the technology industry. Needless to say, we contacted Guy because of good yelp and because we see value in getting the best service. Our time is very valuable -- not being able to shower at home is a big problem. From my perspective, I am trying to get the most value out of each appointment and get this solved quickly. From Guy's perspective, I am a problem customer. My takeaway: if you want to do business with Guy, don't ask questions. Don't try to investigate yourself. read more

We often do our own plumbing, but this job was more technical than we were up for. We did not have a plumber, so we asked for a suggestion on Nextdoor. Everyone said we should call Guy Plumbing and Heating. We were happy with them from start to finish. We got an appointment withing 24 hours of our call. As the window approached, we received updates. When Eddie V. arrived, he was very professional and friendly. He gave us a fair quote, then he fixed our problem. He even left our bathroom very clean. We are very pleased with the job he did. read more

I don't think it's very easy to find friendly, courteous and capable plumbers. Guy Plumbing is wonderful. Alan came out and let us know what wasn't working, told us the options we had to fix it and what the benefits of each fix were. Many other plumbers we've dealt with just give one fix (and it's probably the most costly option!). I highly recommend them for plumbing, they also have a show room with fixtures and do heating work (which I can't say I've used, but if it's anything like their plumbing services I'm sure it's top notch!). read more

Recommend by every local friend. They replaced the garbage disposal for us and explained my question related or unrelated patiently. Will use again definitely. read more

We had a problem with our hansgrohe shower, the thermostatic cartridge had gone bad, and it would take forever to get hot water ( and even then, it was warm at best, not hot ). Troy from Guy Plumbing came out, he had gotten the spare cartridge with him, and after verifying that the problem was with the existing cartridge, he replaced it. That took care of the problem. He also fixed a flow issue we were having with that shower, as well as the shower in the other bathroom. Quick, and excellent service !! A quick note, they do charge top dollars, $128/hour, the time to get to your place is included in that. read more

They had a part we needed for our Grohe faucet that nobody else had. It was easy to order online, it was shipped quickly and they sent us lollipops! Fantastic service and great selection. Thanks! read more

I've just gota Write a Review for G/P. Whenever I have a Plumbing Problem, I can simply call Dave and he is Quick with the Part or Advise on how I can Fix it. And the Receptionist, oh what can I say, she's alway's happy, and Treat's you like she know's you, and like you are part of the Family. A Nice Family, who like's each other. Keep up the Good Work, As long as there's Water, There'll be Guy Plumbing ...... read more

We called Guy plumbing for a minor toilet issue which would be within the one hour minimum service call. Troy came out and was able to fix it within 30 mins, instead of just leaving, he was asking whether if we want him to check on other issues. He checked on 2 other toilet, make a small adjustment on one and replace a rubber ring on the other to make sure we will not have future issues. Great guy, honest and very helpful. 3rd generation in the business and he said people even call them for other referrals. We are new in the area so this is very helpful ! Definitely will keep him as on my list. Only downside is they are packed so when we call on Friday, we have to wait till Tuesday before they can fit us in. Not their fault but just and FYI read more

Minor calamities arise at every business - the test is how they respond, and, for me, Guy Plumbing gets five stars. The water pressure regulator at our house began to fail a week ago, causing slow water flow throughout the house. I made an appointment with Guy to replace the unit, but on the morning they were scheduled to arrive, Toby called to report that their employee was out sick and they had to cancel and re-book for next week. Unfortunately, the pressure regulator had gradually deteriorated, reducing our water flow to a trickle. I explained to Toby that we were in a bit of a bind, and I'd really appreciate if they could keep me on the priority list in case of cancellation, but I resigned myself to a few more days of inconvenience. Guy Plumbing called back a few minutes later - Toby had cleared a slot on his schedule and was on his way with a replacement valve. We were up and running 100% a couple hours later. It's unpredictable when an employee can't make it to work, or when another calamity interferes with business-as-usual. But when the business owners and managers step up to fill in for employees out sick, you know they care about getting things right for the customer. So, thank you Toby! read more

Last week I had a toilet badly in need of attention. It had clogged, and when I tried to plunge it myself, it overflowed all over the bathroom. Eww. I've never actually needed to call a plumber before, but I know when I'm out of my depth. So I turned to Yelp. When I called they picked up right away. I explained the situation and they said they could have someone there within the next two hours. Hallelujah! In truth, a plumber and his helper/trainee arrived in less then an hour (with a phone call first to let me know they were on the way). Fortunately they didn't even cringe at the disgusting situation in the bathroom, and got right to work. They used an auger to clear the clog, made sure the toilet was all clear, and were in and out in under 15 minutes. They were both polite and professional. I got the bill in the mail a few days later. It seemed a bit steep to me - $146 for less than 15 minutes of toilet snaking - but I really can't complain. They swiftly rescued my only toilet in its hour of need! read more

I just called them as I have a sewer issue and do not know anyone in Menlo Park. A very helpful lady, Yanira gave me the number for the city, that I should call 1st! If it turns out not to be a city issue then she provided 2 more names and numbers for other plumbers that do that kind of work! That is what you call TOP CUSTOMER SERVICE!! I will definitely be calling them back the next time I need services they provide! Plumbing companies are a dime a dozen. CUSTOMER SERVICE is what will get my business every time! read more

I can't say enough good things about Guy Plumbing & Heating. I have had two emergency situations now and they have come through to save me in a pinch. The first situation was at my moms house and the water heater was shot and leaking everywhere. Home Depot had a subcontractor that was supposed to show up but didn't and Guy saved the day. The second time I broke a rusted out pipe in my bathroom which was leaking so I had to shut off the water to the house. I called an emergency 24hr plumber on Sunday and they couldn't help me until Monday. I schedule the appointment anyway, however when they showed up they wanted a stupid amount of money to fix it. I called Guy and they were able to save the day once again. Guy plumbers show up on time and I trust that they will charge me a fair price for the work. Thank you! read more

I needed two plumbing problems fixed. The repairman came on time, fully masked and exercising every COVID precaution. Both problems were fixed. The bill was sent electronically a few days later to avoid any direct handling of credit cards. Great service at a great price. read more

Had a slow, but ever increasing loss in hot water pressure over a period of 8 weeks. Finally after waiting 10 minutes for the water to get tepid, I broke and called Guy Plumbing and got an appointment for 9AM the next morning. Promptly at 9AM I opened the door to great Alan Guy, with hand extended, introducing himself. I took him to our water heater and mentioned that I thought the water recirculator had given up the ghost. He could have easily said, "Yup" and charged me for a new one and the labor to install it, but he suspected something else. He thoughtfully went through some simple tests and determined that it was a jammed check-valve in the outgoing hot water line. A few twists of a large wrench and he was able to remove the offending valve. He offered to replace the valve with a new one, but suggested it was unnecessary and likely to give out again, so he removed the valve, saving me the cost of a new part. Once reassembled, he took the time to go through the house and ensure no air bubbles were left in the line, slowly turning on hot water faucets from back to front. During the entire 1.5 hours process, he was patient, let me watch as he worked, explaining his thought process. Great work, great guy (no pun intended). I couldn't be more pleased... read more

Highly recommended plumbing company especially if you have a high end product in your house. We were looking for someone to fix the Porcelanosa shower cartridge some companies refused to touch the product since they might break it. I was able to find Guy Plumbing and Dan easily fixed the shower cartridge. We are also planning to replace a toilet too. read more

I had two showers needing repair and contacted two plumbers before contacting Guy Plumbing - one wanted $150 just to come and take a look, the other literally came for one minute and wanted to tear into the wall and replace everything and quoted me $1300 for one shower. Guy Plumbing came out fast, fixed both for less than half as much. Honesty goes a long way. read more

Chalk up another slam dunk experience with Guy Plumbing. We've had a increasingly loud rattle coming from our water pipes whenever a large load was going; whether the rare instances we can run our sprinklers, our washing machine, or flushing a toilet. It sounded like it was coming from the wall between our bedroom and garage.. and I feared that it would require opening up the wall to resolve the issue. Troy came out, and spent a good hour troubleshooting, and narrowed the issue down to the water meter out by the sidewalk! It was older and starting to fail, generating a lot of noise and vibrations that went all the way into the house. Money for a professional diagnosis well-spent, as armed with that knowledge I was able to call the city to have them replace the meter. They were skeptical at first, but after giving exactly all the steps Troy followed to troubleshoot, they agreed that we did our due diligence before blaming the meter. Replaced meter, and now everything is nice and quiet in the house. read more

10 stars if possible. We called because both our water heater and furnace went out on the same long holiday weekend. It turned out that Guy plumbing had installed the original units. One of the owners actually came out and fixed both of our units at the same time! On top of that they gave us a very reasonable rate. He also explained what he was doing and the typical failure points of both units. He was super personable, down to earth and open. read more

Great price, nice guy, definitely will use again. Had them come to replace a gas line. No issues. Took the time to explain some things to me. read more

I contacted several plumbing companies. I spoke with Troy Guy to get some pricing for my aunt and uncle's homes. He was very patient, nice, and accommodating. I met with the older Troy last Friday to fix the backyard pipe. He was quick, friendly, and did an excellent job! Today, I met with the younger Troy to repair the leaky bathtub valves. He was also great, fast, and overall honest guy. Pricing was extremely fair. I would definitely recommend them! read more

Several months ago we needed our water heater replaced, Guy was great in coming to evaluate the problem and honoring COVID guidelines. Turns our our water heater was still under warranty and we only paid for the service call. A few months later, our kitchen sink was leaking. Again, the part was under warranty. We were able to install the part ourselves except for a minor snafu. Called Guy to get some helpful pointers and we fixed the sink ourselves. A HUGE shout out to the amazing woman who answers the phone -- her kind voice and calming nature makes one feel at ease. When we require a plumber again, I will certainly call Guy. read more

My parents have trusted Guy Plumbing for many years. I am managing the household for them now. I was thrilled to call for a faucet issue and they came out and repaired the issue within a few hours from my call! Incredible service! They were extremely professional. Absolutely no pressure to up sell. So thankful in this corona environment. What a relief. Thank you thank you!! read more

During the COVID-19 stay-at-home order, we noticed our single/handled bathroom sink was unable to be completely shut off; hot water was constantly leaking into the sink and down the drain. I shut the hot water under the sink but with all the hand-washing required, we were really missing the ability to use this bathroom. Guy Plumbing had replaced a similar faucet in another bathroom years ago, but I was reluctant to invite someone into my house during the social distancing order. I called them anyway and was told their repair service was still operating, and that they wear masks, gloves, and shoe coverings and that I could open the door, get out if the way, and that they would do the repair, clean up, and leave. I said I wanted the same faucet they replaced in the other bathroom years ago; she looked it up by my address and said it was in stock, and that the plumber was just finishing another job in the area. I put blue tape arrows pointing the way to the bathroom on the floor before the plumber arrived; he arrived within 15 minutes (!), installed the new faucet, and left. Guy invoices by mail so this was entirely a "contactless" transaction. These guys really rock! It's great to have them in the neighborhood. read more

I have been a longtime (20 yrs) customer of Guy Plumbing. Loved their neighborhood service, and always competent and friendly folks. But things have changed for the worse. I have a leaky bathroom sink and called today to schedule a visit. I left a message to get a callback, and did a few hours later. I explained I needed a service call because the elbow at the sink was leaking. The woman from Guy, initials YC, wanted to know what kind of sink. I told her a Kohler (a brand Guy carries). Then she wanted to know the style. I wasn't sure. "It is leaking at the elbow," I said. "Isn't that enough?" She said I needed to take a picture of the sink and email it to her before she could schedule a service call. Really? Suppose you have a leaky sink but no iphone to take a picture, or ability to send a text or email? Guess you are s--- out of luck. Anyway, she refused to schedule the call until I sent her a picture. So I did, and she called me back an hour later. She said she could schedule a service call in 11 days. What? Wait 11 days for a plumber when I have a leaky sink? No thanks. I am through with Guy Plumbing. There are obviously shorthanded, and have hired very unhelpful people. (Her attitude was bad from the get-go; as if I existed to make her life more difficult.) Here's a news bulletin to Guy Plumbing: There are other plumbers in the yellow pages. read more

Guy Plumbing gets five stars on everything! Customer service is excellent as is the work they do. I trust these people so much I will leave a key out for them to let themselves in! Alan and Roger Guy are two of the very best business owners in Menlo Park, and the surrounding area! read more

I was directed to this business by a hardware store that did not have the part I needed. Nice but very small showroom. The pictures are very deceiving. Stood at the counter behind a gentlemen being helped where there where three employees in a space of about 7'x7'. The gentlemen left and I stood there, two more employees came to the counter area, and I stood there. I was never acknowledged or spoke too so I left, never to return. Tradesmen maybe, obviously not business men/women. read more

This company is outstanding. They are prompt, knowledgeable, professional and are quick to respond in a crisis. I have used them about 5 or 6 times. Once I had a broken faucet (it actually broke off the pipe with water gushing across the back yard) on the outside of my house, I called them and they were there within 45 min. I wished I had used them when I built my house because of the few problem I have had in my 8 year old house has been related to plumbing issues and they have not only fixed the problem but pointed out the mistakes made by the original plumber. Another time they came out for one issue and I asked a question about a minor problem I was having with my shower and they just fixed it for me. I highly recommend them. Always friendly, prompt and very professional. read more

I called and got an appointment for the next day. That's pretty good for a non-emergency. Then, they arrived at the very beginning of their 2 hour window. What's going on here? A plumber when you need him, and not having to wait? Not sure this will happen again, but it's definitely worth a shot. I've also gone into their store to purchase water filters, and they are always nice and friendly. read more

Guy Plumbing is the company I call when I have a leak that I can't fix or a toilet that needs changing. They are a friendly, capable business and the plumbers I have worked with have been consistently efficient and effective at fixing the problem. They are also willing to say when a problem is not fixable instead of throwing good money after bad. I trust them to respond quickly and be very straightforward to deal with. read more

Susan A. I have used Guy Plumbing for the last time. I purchased over $800 in new faucets, etc. from them. I was told that I could return items if the packaging was not ruined. I had someone install a shower head that cost over $150. We saved the packaging, tried out the shower head, and I decided to return it. I asked my contractor to remove it and put it back in the packaging. I was not aware that it was slightly wet when he put it back. I wasn't trying to be sneaky - I really did not know that it was wet. I thought that it could be returned it since the packaging looked like new. Guy Plumbing would not take it back. They said that they could not sell it again because it was used. I am sure if it had been totally dry, they would have let me bring it back. In a way, I can understand their reasoning, but it was their attitude that I did not like. They were not interested in me or my problem. Usually small businesses will go the extra mile to satisfy the customer and insure that she/he will return. They were firm. I even suggested that they could use the shower head as a display model. They would not do anything. I even shared with them that a kitchen faucet that I also purchased had to be adapted to work with my on- demand water heater. I suggested that they ask customers before they buy a faucet whether they have this type of water heater. It would save the customer quite a bit of time. They looked at me as if I was out of my mind. It would take too much for them to find out what type of water heater a customer had. Service like theirs, I can do without. read more

We've had several excellent experiences with this company. Mostly recently, they replaced the pilot light assembly on our hot water heater. As other folks have stated, fast & friendly service with very high ethical standards (e.g. lady on phone counseled me to try re-light procedure on pilot before incurring cost of service call, clearly stated cost estimates for work to be performed, stated min work time, etc.). I completely trust these guys. Bonus points for being a local business! And for the Guy Plumbing pencils they give you after a visit - old school! :-). Highly recommend. read more

Wow! Guy plumbing service rocks! I was given a specific time they would arrive to fix my broken sink, they arrived on time, same day, and fixed the broken hose within 15 minutes of arrival! Incredible! I didn't spend hours waiting for someone to arrive, I now have a functional sink again- So happy! (Except that now I have to wash all those dishes that piled up when the faucet broke last night...) Thank you Guy Plumbing!!!! read more

Troy from Guy Plumbing was able to replace my Hans Grohe Shower handle cartridges that we has all but given up changing after a year of bringing in various plumbers and contractors all singing the same tune after sparing not few a big bangs on the poor diverter knob and such..We were just a step from tearing the wall and costing ourselves unnecessary 1000$ or so and much more in intangible aggravation! Troy is a hero! All service MUST be like this. Not the corporatized , robotized and throw-away services you get mostly nowadays... I Highly recommended! Professional and Expert! read more