Alan Guy came out right away, gave me an estimate of $650 to install a gas line to my new range. He thought of all issues i had to address, had his team show up on time, gave them instructions and did the project when they said they would for exactly the quote. It was really a great experience. read more

Excellent service willing to work with their customers. It's refreshing to find such a company now a days.

We have used Guy Plumbing repeatedly over a number of years. They tend to be punctual, pay attention to detail and get the job done. Strongly recommended. read more

These guys are great. They service the rental I live in, and I'm glad my landlord uses them for heating and plumbing. Quick service, great repairs and good attitudes along the way. Nice! read more

My shower was broken. I called Guy plumbing and heating and signed up for 2 o'clock to 4 o'clock window. The reception staff was very courteous. plumber arrived at precisely 2 o'clock. He fixed my shower within 45 minutes. Was courteous, friendly and explained everything that he did. Great service. read more

Troy came to my house on time. This was the 1st good sign. He was very knowledgeable and very professional. He helped me fix my kitchen drain pipe which had a cracked fitting that I was unable to remove. He also helped me retro-fitted my other pipes for optimal configuration. He was honest and answered any and all questions I asked. I am very satisfied with his work and would recommend his services to anyone in need. read more

I'm making an exception to writing reviews because of the exceptional service I received AGAIN from the folks at Guy Plumbing. I do a lot of my own plumbing repairs, and these are undoubtedly THE go-to people for identifying the problem and the part to fix it. I went in today with only a picture of our leaking kitchen faucet which the young lady behind the counter immediately identified, told me the manufacture likely guarantees that part (a cartridge) for life, and provided me with the customer service number for the manufacturer (who is sending me a free cartridge). A part I'm sure they could have sold me. Every experience there has been the same over the last 5 years. Big fan! read more

These guys are extremely nice, patient, and knowledgeable. They are great. If you need recommendations about any home improvement issue that requires plumbing, try this place. You won't be disappointed. read more

Amazing customer service. They were not the best fit for me based on my problem. This was great information to have ahead of scheduling time and wasting time. I would highly recommend using them! read more

We call these guys and ask for Troy any time we need plumbing work done. Fast, friendly, helpful.

They always fix it right and they are very accommodating about fitting you in their schedule. I wish the still did furnace work though.

Over the years I have used Guy Plumbing many, many times. They always come out very quickly, usually the same day. The work they have done for me has always been high quality. Everything from toilet repairs to faucet installations to helping me detect a problem with our water line. I also appreciate the fact that if there is a job they can't do, they simply tell me that on the phone and will often also tell me the best place to go to get the job done. The folks they refer to are of similar high quality, and I trust their recommendations. It's also nice that when you call, you pretty much always get a real person, and that person knows their stuff. No waiting on hold, no callbacks where you have to explain your problem again and again. I actually can't think of a service business in the Menlo Park area that I would recommend more highly - Guy Plumbing is awesome. read more

I had Troy from Guy plumbing out to my house to install a pressure regulator. They gave me a quote over the phone after I e-mailed a photo showing the job was straightforward. This was the first awesome part of the experience. Other plumbers wanted to see the work first, and the end result is the uncomfortable experience of having to tell them to go away so I can get a second quote, rather than just having them do the job right then. I'm sure some plumbers rely on that pressure to get people to agree to higher prices. The second awesome part of that experience was Troy: He was super nice, and was cool with me watching him work and asking questions. He did great work, and even answered plumbing questions unrelated to the regulator while he worked. The third awesome part was when, after I questioned the price they put on the invoice for the part itself, they called and confirmed that it had been an error and had been corrected with no hassle. Super pleasant to work with. Guy is now my go to plumbing company. read more

I needed help with a sink repair and had a great experience. He showed me how to manage the problem myself in the future. Good education and service! Two months later, I had a leaking toilet. The plumber told me the risks in making the repair so I was informed... then he fixed everything. I appreciate the communication and excellent service. I give Guy Plumbing and Heating my highest recommendation. read more

Troy came to replace a Hansgrohe thermostatic cartridge in my shower. Other plumbers said it would be a minimum charge (and it was high). I asked what if it only takes 15 minutes? They said it would still be the minimum. Troy came from Guy plumbing, cleaned the shower parts and then tested the hot water. He found that the cartridge needed to be replaced. He called it in and in a matter of minutes, it was delivered. He installed it and it works great. He was neat, thorough and very friendly. The price was VERY REASONABLE. I highly recommend them. read more

Loved them! So courteous and professional! Troy from GUY plumbing came out and knew exactly what was happening with our sewer back up problem. He was quick and efficient. Even fixed our shower temperature control handle so we could use it until another one was ordered. read more

They got my problem fixed, Laurie is the best...Thank you Laurie for your attention in this matter.

They are the best. I will not call anyone else. They have installed our water heater and done multiple repairs in our home. Always on time, courteous, knowledgeable. they never had to come back and fix anything twice. When they fix it , it is fixed. I am an artist and I love the pencils they give me! Added bonus. Best family owned business. read more

I just had an extremely disappointing experience with Guy Plumbing. After reading all of the reviews, I felt confident that they were the place to call. I had a relatively easy job and expected a great outcome. We just moved into a newly renovated home. After a week, we had a blocked toilet. I found a few construction related items in the garbage disposal so I expected something like that possibly in the toilet. The gentleman arrived in a timely manor and was careful to keep the house clean. He sent the tool into the toilet and removed toilet paper and it flushed. Good, but he didn't send it down again to confirm that there isn't anything else there to prevent toilet paper catching there again. Hopefully our problem is solved, but a second check would have been appreciated. The bathroom sink next to the toilet had an odor. It was draining fine, but try as I might to send cleansers down it to kill the smell nothing helped. I ask that the plumber take a look. He filled the sink to see if it drained and looked down the drain. He then told me that it wasn't blocked. I already knew that. It was the odor I wanted help with. He shrugged and suggested I try vinegar as he walked out the door. Total visit time 10 minutes. I received the bill for 1 hour. I understand that there is a minimum service fee of 1 hour, but I expect the plumber to stay and fix the problem and not run out the door. When I called to complain, I was told that they only stay as long as the job is scheduled for because they have other appointments. So apparently my job was only scheduled for 10 minutes. What if the toilet problem had taken longer than 10 minutes? Would he have left mid job? If I tried to add something major without warning, fine, but taking the pipe below the sink apart to check for a reason for the smell is a small request. I now get to call another plumber and take time out to meet them. I would have preferred to pay more and have my issues solved in one visit. Never again. read more

It was time to replace an old tired toilet. So I dropped on at Guys to see what they could show me in a water saving model. They had a large number on their floor and most were in stock. So I was able to order one for installation the very next day. The plumber was a few minutes early, removed the old toilet, and installed the new one, and was gone in 50 minutes! Incredible. And very professional. read more

Guy Plumbing & Heating - New 1.6 GPF Kohler - Plumbing Near Me - Menlo Park, California

I have turned to Guy Plumbing 5 or more times over the past 15 years. If you're looking for a reliable and trustworthy plumber, then look no further. read more

This is my first review I have written, but I was so impressed by the service that Troy provided, I thought it worth signing up to yelp to report it. He did a great job on my faucet repair and was a wealth of knowledge about other miscellaneous plumbing questions I had. On top of that he was super polite, which is always appreciated! read more

How can I NOT write a 5 star!! I called with toilet problems...wouldn't flush, no tank water, etc. I have zero plumbing skills, etc. I called, she asked a few questions, suggested I do a few things while she waited on the phone with me...my toilet is fixed! How often does that happen? NOT! So they deserve 5 plus stars. read more

I have used Guy Plumbing now, twice. They are reliable, knowledgeable and get the job done. I had a challenging job to unfreeze an old valve in my shower wall. I was stressed that I would have to take out stone to solve the problem. Troy never gave up and solved the problem. I would recommend them to anyone. The best read more

Guy Plumbing installed a seismic gas shut-off valve at our home. Their charge of $480 seemed high to me, and even moreso when I subsequently smelled gas in the area of our meter and found that the valve had been poorly installed. PG&E found a leaking connection to the valve and not only tightened it, but painted the bare pipe installed at the same time as the valve (as recommended by the valve manufacturer but deemed unnecessary by the plumbing company and not included in their $480). read more

We needed 2 replacement toilets. Camille was very helpful and knowledgeable about the TOTO toilets and we were able to have them installed the same day we bought them since there was some room in their schedule! Overall, we couldn't have been more pleased with the experience! read more

We shopped extensively for a water heater and found lots of options, including tankless and ultra high efficiency heaters. Several plumbing companies came out to make an estimate. Of all the companies, Guy Plumbing was the very best. Alan Guy pointed out a couple of ways to improve the installation (compared to others), and his guys were quick, expert, and effective. His pricing was ultimately a bit higher than others who gave fixed bids, but the extra work they did to improve the installation was well worth a few extra dollars. If others had done the extra work, they would have charged even more. And, if they are not well suited to do the job you want, they will gladly refer to others. I trust Guy Plumbing a lot. read more

Guy plumbing fixed our leaky Kohler Vinnata kitchen faucet which 2 previous professionals had claimed would be a "can of worms" to touch! The fixture was installed by our contractor in 2004 and started leaking from the handle during operation pretty much right after that, but since the leak was intermittent and difficult to replicate on the spot, the contractor was unable to see exactly what was happening. Meanwhile, I had contacted Kohler, who sent me two replacements cartridges, but our contractor was reluctant to take the fixture apart and mess with it (hence, "can of worms" expression). A plumber we hired to take care of a different problem also opined that he wouldn't touch the fixture with a 50 ft. pole. So we just lived with the leak, putting a kitchen towel under the handle to absorb the water. Over the years, the leak got more consistent. Now we're getting our house ready for sale, so we had to fix it or replace it. I found Guy Plumbing listed in the Kohler USA website. The scheduler chuckled at my story of how no one wanted to touch our fixture and said, "We can fix it!" I was a bit skeptical, but hopeful. She scheduled an appointment for the next day, the service person came on time (okay, slightly early, but he apologized for that). He explained exactly what caused the leak in our particular fixture, installed the Kohler cartridges the manufacturer had sent us several years ago, and voila! No more leak! I had a "While you're here, can you look at this..." question, and the service person happily cleared out a dishwasher hose that was getting clogged and causing overflow through the air gap. Guy Plumbing gets 5 stars for having the knowledge and skills, being punctual and friendly, and leaving the worksite neat. read more

After 20 years, I am still amazed at how fabulous the staff at Guy Plumbing are. Alan, Ron, Ron, Troy, KC and all the rest are the VERY BEST. On time, pleasant and efficient. Friends of mine have said that they are a bit pricey, but they get the job done the first time (often unlike the local handyman), therefore a bargain. When you need plumbing and heating repairs or maintenance or a replacement toilet seat for a 25 year old toilet, call Guy Plumbing first. read more

I am so relieved that I finally found a local plumbing company I can trust! I put off getting some plumbing work done because I had gotten really expensive quotes from other plumbers in the past. I called Guy Plumbing based on their good reviews when I couldn't put it off any longer. Troy came out and explained why I didn't need the fixes the other plumbers quoted, demonstrating clearly that there's some old school knowledge/experience that some plumbers today just don't have. That knowledge deficit (and/or desire not to fix things) ends up costing customers like me because the plumbers replace things that they could just fix and make good as new. Troy did the fixes and showed me the components of the fix so I could understand what he was doing. Now I understand what the problem was and can explain it if I need to in the future. Thank you Troy and Guy Plumbing for saving me TONS of money! read more

Guy Plumbing is all the things a service business should be. Available by phone, returns calls promptly, is customer oriented, knowledgable, polite, respectful, skilled, professional and they get the job done. And they are nice people from the person who answers the phone and sets up your appointment to the person who comes to the house. They are #1 in our house! read more

Dave Guy is excellent. Honest, responsive, knowledgeable, professional. I never use anyone else for anything plumbing related in my house in Menlo Park. highly recommend. read more

We called Guy Plumbing because we had a backup in a sink upstairs in the master bedroom. After being told that someone would come between 2 and 4 pm, we received a call right at 2 that someone was on his way. Alex showed up a few minutes later, was very professional in both his manner and in diagnosing the problem which wasn't so easy due to an unusual pipe configuration. He worked diligently for just under an hour, remedying the problem completely and cleaning up thoroughly. I thought the $110 basic charge for up to one hour was very fair. (After one hour, you pay $27.50 per quarter hour for overtime.) As advertised, you get billed in the mail rather than paying on the spot. Everything was perfect. read more

We were having problems with our shower. Turns out most plumbers don't want to work on Grohe products. We called Guy Plumbing who said they would send Troy over the next day who was very good with the Grohe line. We were given a 9-12pm window. Troy arrived about 10 am, cleaned out a clogged water valve and advised us a new $300 valve may be required in the future. He said to keep using the current valve for a while. So far, the old valve is working great! Thanks Troy and Guy Plumbing for the great service. read more

VERY knowledgeable, helpful, responsive, ethical, honest, and VERY NICE. Dave was unbelievably helpful and responsive to my recent toilet crisis (crisis for me, no brainer for him!). As previous reviewers have said, I totally trust these folks and this company. Which, sadly, is rather rare these days. I highly recommend this company for both plumbing and heating needs. read more

Prompt, courteous, knowledgeable, helpful, trustworthy... and you get free pencils when they walk through the door. I have used them numerous times - highly recommend! read more

Jake Guy came to our home to install 3 new toilets that my husband had picked out in their showroom. On time, professional and just plain nice. Jake told us he is fourth generation. Would highly recommend. read more

I had a great experience with this company. I needed a small $20 piece to fix a toilet. The people at Guy Plumbing treated my like I was making a $10,000 purchase and put a lot of work into finding me this piece. I will definitely being using them for all my plumbing needs. read more

Excellent service: the plumber showed up on the dot, was clean, professional, and got right to work. He fixed the leaking pipe under the kitchen sink and we are totally pleased with the results. read more

Today was the second time I've had Guy Plumbing solve and fix a plumbing problem after other "24/7 emergency" plumbers couldn't figure out the problem, couldn't determine exactly what was wrong, vastly overstated the seriousness of the problem or were just plain incompetent. The two Guy guys (last time, Troy; this time, Dan) were efficient, competent, prompt and clearly superior to anyone else I've dealt with about plumbing issues. In addition, their charges, while not cheap, are fair and reasonable. There is no question that I would recommend Guy Plumbing. They really know what they're doing. read more