Friendly place. Clean facility. A bit difficult to schedule after school hours because they are so…read morepopular, so call ahead of time. Thank you ms Rox!

The level of care and attention the Doctor's, nurses, and assistants provide is next level! Dental…read moreoffices should take notes and model after such an amazing team. I refer everybody I know here. I have never been more comfortable bringing my kids to a provider. They're very thorough with with instructions and procedures and follow-up/care. The waiting area is what lead us to coming here. My boys are so comfortable here.

Dr. Sam and the entire team here truly care about what they do--and it shows in every interaction…read more From the moment we walk in, there's a sense of warmth, professionalism, and genuine attention to detail that makes the experience feel easy and welcoming. My kids actually enjoy coming here, which says a lot! The staff is incredibly patient and accommodating, especially with little ones like my youngest who aren't the biggest fans of cleanings. They take their time, communicate clearly, and create an environment that feels safe and supportive. Everything runs so smoothly--it's truly a well-oiled machine. Even the team members behind the scenes who handle texts, scheduling, and rescheduling are responsive and kind, which I really appreciate as a busy mom. I honestly wish I could come here as an adult! More than anything, I love that they're not just providing a service--they're helping teach my kids lifelong habits around dental hygiene in such a positive way. Grateful for this team and the care they provide!

This place is really clean, and the dentist communicates. He showed me my child's cavities and was…read moretransparent. They even give decent toys in the end for each visit. However the three stars knocked off because the front desk is extremely rude. Right when you walk in, they ignore you and point to a kiosk to check in and don't make eye contact like they are avoiding you on purpose. Mind you I've only been here twice. And each visit was the same. They also NEVER answer their phone calls even if you leave a voice mail. Their main form of communication is text message. They reschedule through text and answer any questions through text. Also last time I checked out, one of the ladies at the front desk (couldn't catch her name) was talking to her coworker in front of me for like a good 3 minutes and it was completely unrelated to my visit. I felt like I was a burden burdening their conversation, and she asked me with the most annoyed tone if I was free a month out after they were done. Not "hi, I can help you right here" or "did you get everything you needed today?" Like I'm burdening you with your 3 minutes of conversation? The picture even says please DO NOT CALL. please tell me this a joke? What's the point of having a receptionist if I'm burdening them and they don't want to speak to customers? Text is NOT a professional form of communication.

Was referred to this office by our main dentist for my sons treatment and wow…read more The office front staff, the hygenists and Dr.Pat were all amazing from start to end. Never pressured, never made you feel stuck with options and cared about the comfort of the child the entire way. Extremely happy with how they run this place, It can be difficult trying to find pediatric dentists that educate and care about the child as a whole and this place meets all those targets.

Dr. Mark is great! He's so good with my daughter and she feels comfortable with him after her third…read morevisit. He did a procedure on my daughter (she's three) she looks and felt so good after it. Totally recommend him! She wasn't in much pain, it almost felt like she didn't even go through a procedure at all. Paulina at the front desk was very kind , nice and professional. Thank you all! Loyal patient here!

Right after a terrible first & last experience at a different "pediatric" dental clinic, I gave…read moreSouth Bay Pediatric Dental Group a call. I asked the receptionist how they would approach my son now that he was so traumatized by how the last clinic treated him, and I felt reassured in my son being able to find joy again at the dentist with how she walked me through their approach. So confident that I think our first visit was just a few days after the traumatizing visit at the other practice. We did some acclimation visits which were ALL on happy notes. Now, my son happily goes to the chair on his own, is not afraid of any instruments, giggles and chats with the hygienists and techs - and it only took just a few visits. His first visit was in January. Second was in February and he was still getting warmed up. I think it was his 3rd visit in March that really got the ball rolling. I don't remember how many in total he has been to between March and now May m, but I will say that it has been a complete night and day transformation. He is so receptive to trying new things at the dentist now. The staff really knows how to be personable with kids instead of rushing them. I have already recommended this practice to all my mom friends because of how much faith I have in this team in repairing my son's relationship with dental professionals.

I am extremely disappointed with my experience at South Bay Pediatric Dental Group (Eastlake),…read morespecifically with Dr. Todd Pacofsky. I brought my daughter in for what was supposed to be a routine cleaning. I was asked to sign a form beforehand that was presented as standard for the visit, but it now appears it may have been used as broad consent for additional procedures. After the cleaning, Dr. Pacofsky told me my daughter had no cavities and that her teeth were healthy. The only recommendation discussed with me was sealants, which I agreed to. Before any work was done, I confirmed with the front desk that there would be no cost associated with the sealants. At no point was I informed of any other procedures or asked to consent to anything beyond that. Later, I received a bill showing that additional procedures--resin composite fillings--had been performed on two of my daughter's teeth. I never authorized this treatment, and it was never discussed with me. This is especially concerning since I was explicitly told my daughter had no decay. When I followed up with Dr. Pacofsky, he acknowledged that the work was done for staining, not cavities, and admitted that this was not clearly communicated or documented ahead of time. He also stated that resin composite was billed because there is no billing code for "preventive resin," despite the significant difference in how such procedures are processed by insurance. As a result, my insurance was billed for a procedure typically used to treat decay--something my daughter did not have--which raises serious concerns about overbilling and billing practices. I was also told by Dentist Todd that the front desk was unaware of the additional procedure because it had not been annotated in his notes. Despite being told the charges would be removed by Dentist Todd, I have yet to receive confirmation or resolution. As a parent, I expect clear communication and the opportunity to give informed consent before any procedure is performed on my child. That did not happen here. I would strongly advise other parents to avoid this dental office or make sure to ask detailed questions, request clear treatment plans in writing, and ensure they fully understand and approve any procedures before treatment begins.

We absolutely love Dr. Cajulis and her entire team! She takes excellent care of all three of my…read morechildren's teeth and is always gentle, patient, thorough, and caring. She has such a wonderful way of making kids feel comfortable and relaxed. The office staff is just as amazing, everyone is friendly, welcoming, pleasant, and accommodating. They always greet us with a smile and make every visit a positive experience. The office is clean, organized, and has a warm, kid-friendly atmosphere. The best part is that my kids actually LOVE going to the dentist! As a parent, that says everything. We're so grateful for Dr. Cajulis and her wonderful staff and highly recommend them to any family looking for a caring and trustworthy dentist for their children!

Flexibility can be incredibly challenging for an autistic person, especially when it involves…read moresomething uncomfortable or not preferred, like dental cleaning. After 12 years, my daughter can now work with different hygienist and has two hygienists she feels comfortable seeing for her routine cleanings. What once seemed almost impossible is now part of her routine. We are so grateful to Dr. Cajulis, Ms. Araceli, Ms. Vanessa and the entire staff for being patient, professional, compassionate, and caring throughout these years. Their understanding and support have made such a difference, and they continue to support her to this day. To other families: keep working on flexibility, keep believing, and keep hoping. Progress may take time, but it is possible. Every small step matters.

As an American who has gone to dentists stateside for many years, making the jump to Tijuana was a…read moredecision I made based on several strong recommendations from friends. I originally went in for cosmetic work, but ended up needing major dental work as well--including extractions and implants. I'm currently partially through my treatment process with Dr. Iris Olivas, and I could not be happier with the decision! The Care & Facility: Professionalism: Dr. Iris is wonderful, extremely professional, kind, and speaks great English. Specialist Integration: For specialized procedures like extractions and implant placements, she brings in top-tier specialists directly into her office, making the entire care plan seamless and convenient. Modern & Clean: The office is immaculate and located inside a clean, modern professional building alongside other professional cosmetic services. Logistics & Crossing the Border (Super Easy!): If you're nervous about travel, don't be. We take the San Diego Trolley down to the border, cross over on foot, and hop in an Uber. It's a 5-minute drive (at most) from the border. Uber ride costs under $5 each way. Access is incredibly quick and stress-free. Bottom Line: Her pricing is more than reasonable, the quality of care is top-notch, and the whole process is painless. Highly recommend Dr. Iris to anyone in the US considering dental care in TJ!

My wife and I both saw Iris Olivas and highly recommend her. She operates the office herself and…read moreis responsible for her own work. She speaks fluent English and is very personable. I went in for an implant and my wife went in for a crown. We had a few other simple things done but she did not try to up-sell us on any major work. We live in the San Diego area so it was very easy to get there and back via the Trolley and Uber. I've had other work done in Tijuana, in a large clinic, but I like the personal care of this smaller office.

They were very nice, except.... It is just a shame that they…read moredon't listen to patients when they ask for certain procedures to NOT be done, and do them anyway. Then to find out that $1,422.18 later that insurance won't cover the thing you asked them not to do, and now I have to pay it out of pocket.

I am extremely disappointed with my experience at this office due to the lack of communication and…read morerespect for patients' time. My son's appointment was scheduled for 1:30 p.m., and we arrived at 1:20 p.m., as most offices recommend checking in 10-15 minutes early. At check-in, no one informed us that the office was running behind or that there would be a significant delay. We were not called back until approximately 2:30 p.m.--an hour after the scheduled appointment time. Once we were seated in the treatment room, we waited another 20 minutes while the dentist finished with another patient. I expected my son to be seen next, but instead, the dentist began treating another child. At that point, after already waiting well over an hour, we decided to leave rather than continue waiting with no idea of when we would actually be seen. The most frustrating part was the complete lack of communication. No one apologized for the delay, provided updates, or gave us an estimated wait time. After we left, I expected at least a phone call acknowledging what happened, offering an explanation, apologizing, or attempting to reschedule the appointment. None of that happened. I also work in healthcare and I understand that unexpected delays can occur in healthcare, but clear communication and consideration for patients' time are essential. Unfortunately, this experience felt extremely inconvenient, inconsiderate, and like a complete waste of our afternoon. I hope the office improves its scheduling practices and communication so other families don't have a similar experience.

I've had a great experience with this orthodontic office. The entire team is friendly,…read moreprofessional, and always makes me feel welcome when I come in. They take the time to explain everything clearly and answer any questions I have, which has made the Invisalign process much less stressful. Appointments are efficient, the office is clean and organized, and I always feel like they genuinely care about my progress and results. I'm very happy with how my treatment has gone so far and would absolutely recommend them to anyone looking for an orthodontist.

We love San Diego Smile Pros! My daughter has been seeing…read moreDr. Hayes for pediatric since she was 20 months old. Their team makes her feel comfortable and cared for. They are extremely patient with kiddos and she gets to leave with a cookie and a sticker! I have been seeing Dr. Durschlag for Invisalign and have had a wonderful experience. The staff is always warm and kind! Flor is the best and always makes my visit warm!

Finding a dentist for an autistic child can be incredibly difficult, and after our previous…read moretraumatic experience, I was honestly terrified to bring my daughter to another dental clinic. From the very first phone call, Salvador was kind, patient, helpful, and accommodating. When we arrived at the clinic, he treated us with the same warmth and compassion. At no point did I feel pressured or forced into any treatment. That alone made a huge difference for our family. Dr. Regina was equally amazing. She welcomed my daughter with kindness and met her where she was instead of expecting her to immediately cooperate. Rather than forcing an exam, she earned my daughter's trust. The clinic's playhouse was such a thoughtful touch. My daughter loves playhouses, so she naturally gravitated toward it, and Dr. Regina was able to meet and examine her there. She cried a little, but it was nothing like the fear and panic she had experienced before. Our previous experience at another dental clinic ( Coastal Kids Dentistry & Orthodontics in Otay Mall) that claimed to accomodate autistic children was heartbreaking. My daughter was held down, forced to open her mouth, and had a metal mouth prop placed to keep it open while she screamed for help. I was instructed to hold her down, and I left that appointment with scratches on my arms and emotional trauma that I still carry. Before we even got started, the covering dentist's first comment was, "Put her in a room," despite the clinic knowing that enclosed spaces are a major trigger for my daughter. Instead of trying to understand her needs, they quickly decided she was "impossible" and referred us for sedation. I later reached out to the clinic and even left a review, but no one ever contacted us or apologized. Since then, every dental visit has been filled with fear for my daughter. That is why today's experience at Children's Primary Dental meant so much to me. Thank you, Salvador, Dr. Regina, and the entire team at Children's Primary Dental for treating my daughter with the patience, dignity, compassion, and respect she deserves. You showed us that dental care for autistic children doesn't have to involve fear, force, or trauma. It can be built on trust, understanding, and meeting each child where they are. To any parent of an autistic child who has been searching for a dental provider that truly understands neurodivergent children, I wholeheartedly recommend Children's Primary Dental. This clinic gave our family hope again, and for that, I will always be grateful.

We switched to this office about a year ago and its been great for our oldest who has dental…read moreanxiety. Both our kids get excited to go and see Louie the robot and sit in the dragon dentist chair. The doctors and staff are super nice and make our kids comfortable.

Worse dentist I've ever been to and I'm very upset that we ever took our child there. They have…read moreZERO bedside manner! They are pro's at upselling and pushing products/procedures as if it's the norm.... Do your research! The staff are not up to speed on the procedures, and will tell you one thing while the dentist does something completely different behind closed doors with no parent consultation or approval. Very unprofessional, I will never take my child here again and will never recommend this practice to anyone that cares about their child. Seriously reconsider exposing your child to this practice!

After over 5 years of trusting this office to have my teeth straightened I regret ever walking in…read moreto this place. I went in to Dr. Surrillos to have my teeth and my daughters teeth straightened. After 2 years my teeth looked fantastic, yet I was told to keep coming to get the front aligned, turn, a tooth, a make room for my implant. I trusted them and did so. Then in the 2 nd year and after I had already paid them off before the 3 year, my bottom teeth began to noticeably shift higher and higher making them look completely side ways. Each time anything has happened, I had to tell them about it, otherwise they wouldn't do anything. As was the case with this. Years went by and they never addressed the issue. Eventually I asked them how much longer is this going to be it had already been 5 1/2 years and my bottom teeth were now completely misaligned. They all of a sudden changed everything around super fast and then ruined my top teeth by pulling them out and over the flared bottom teeth, flaring them and ruining how straight they had been. The canines also got pulled out of alignment and the midline also ended up being completely off center, there are spaces between my teeth that show black behind and get food stuck because the teeth are not aligned and lastly I don't have room for my implant and now I have to get braces again. He refunded my payment, however it is not enough to fix them now and does not begin to cover the 5 1/2 years I had to wear braces and the emotional damage I have experienced since they were removed. I was 34 when I got them and 39 when they were removed and you'd never think I had braces. I truly wish I would have never gone here. I would not recommend or go here ever again. Although they are all very nice, It is churn and burn and your kids wouldn't be able to speak out about it. My daughter's front teeth are not as aligned and her front tooth is already shifting back, with restrainer wear. Please review the photo attached. The bottom photos are what I now need to go to an orthodontist to fix. They are FLARED, misaligned and my bite is so off it hurts, I have gaps on the tops next to the gums and I can barley close my mouth over my teeth with out effort. DONT GO HERE.