Dr. Sam and the entire team here truly care about what they do--and it shows in every interaction…read more From the moment we walk in, there's a sense of warmth, professionalism, and genuine attention to detail that makes the experience feel easy and welcoming. My kids actually enjoy coming here, which says a lot! The staff is incredibly patient and accommodating, especially with little ones like my youngest who aren't the biggest fans of cleanings. They take their time, communicate clearly, and create an environment that feels safe and supportive. Everything runs so smoothly--it's truly a well-oiled machine. Even the team members behind the scenes who handle texts, scheduling, and rescheduling are responsive and kind, which I really appreciate as a busy mom. I honestly wish I could come here as an adult! More than anything, I love that they're not just providing a service--they're helping teach my kids lifelong habits around dental hygiene in such a positive way. Grateful for this team and the care they provide!

This place is really clean, and the dentist communicates. He showed me my child's cavities and was…read moretransparent. They even give decent toys in the end for each visit. However the three stars knocked off because the front desk is extremely rude. Right when you walk in, they ignore you and point to a kiosk to check in and don't make eye contact like they are avoiding you on purpose. Mind you I've only been here twice. And each visit was the same. They also NEVER answer their phone calls even if you leave a voice mail. Their main form of communication is text message. They reschedule through text and answer any questions through text. Also last time I checked out, one of the ladies at the front desk (couldn't catch her name) was talking to her coworker in front of me for like a good 3 minutes and it was completely unrelated to my visit. I felt like I was a burden burdening their conversation, and she asked me with the most annoyed tone if I was free a month out after they were done. Not "hi, I can help you right here" or "did you get everything you needed today?" Like I'm burdening you with your 3 minutes of conversation? The picture even says please DO NOT CALL. please tell me this a joke? What's the point of having a receptionist if I'm burdening them and they don't want to speak to customers? Text is NOT a professional form of communication.

Was referred to this office by our main dentist for my sons treatment and wow…read more The office front staff, the hygenists and Dr.Pat were all amazing from start to end. Never pressured, never made you feel stuck with options and cared about the comfort of the child the entire way. Extremely happy with how they run this place, It can be difficult trying to find pediatric dentists that educate and care about the child as a whole and this place meets all those targets.

Dr. Mark is great! He's so good with my daughter and she feels comfortable with him after her third…read morevisit. He did a procedure on my daughter (she's three) she looks and felt so good after it. Totally recommend him! She wasn't in much pain, it almost felt like she didn't even go through a procedure at all. Paulina at the front desk was very kind , nice and professional. Thank you all! Loyal patient here!

I am extremely disappointed with my experience at South Bay Pediatric Dental Group (Eastlake),…read morespecifically with Dr. Todd Pacofsky. I brought my daughter in for what was supposed to be a routine cleaning. I was asked to sign a form beforehand that was presented as standard for the visit, but it now appears it may have been used as broad consent for additional procedures. After the cleaning, Dr. Pacofsky told me my daughter had no cavities and that her teeth were healthy. The only recommendation discussed with me was sealants, which I agreed to. Before any work was done, I confirmed with the front desk that there would be no cost associated with the sealants. At no point was I informed of any other procedures or asked to consent to anything beyond that. Later, I received a bill showing that additional procedures--resin composite fillings--had been performed on two of my daughter's teeth. I never authorized this treatment, and it was never discussed with me. This is especially concerning since I was explicitly told my daughter had no decay. When I followed up with Dr. Pacofsky, he acknowledged that the work was done for staining, not cavities, and admitted that this was not clearly communicated or documented ahead of time. He also stated that resin composite was billed because there is no billing code for "preventive resin," despite the significant difference in how such procedures are processed by insurance. As a result, my insurance was billed for a procedure typically used to treat decay--something my daughter did not have--which raises serious concerns about overbilling and billing practices. I was also told by Dentist Todd that the front desk was unaware of the additional procedure because it had not been annotated in his notes. Despite being told the charges would be removed by Dentist Todd, I have yet to receive confirmation or resolution. As a parent, I expect clear communication and the opportunity to give informed consent before any procedure is performed on my child. That did not happen here. I would strongly advise other parents to avoid this dental office or make sure to ask detailed questions, request clear treatment plans in writing, and ensure they fully understand and approve any procedures before treatment begins.

Right after a terrible first & last experience at a different "pediatric" dental clinic, I gave…read moreSouth Bay Pediatric Dental Group a call. I asked the receptionist how they would approach my son now that he was so traumatized by how the last clinic treated him, and I felt reassured in my son being able to find joy again at the dentist with how she walked me through their approach. So confident that I think our first visit was just a few days after the traumatizing visit at the other practice. We did some acclimation visits which were ALL on happy notes. Now, my son happily goes to the chair on his own, is not afraid of any instruments, giggles and chats with the hygienists and techs - and it only took just a few visits. His first visit was in January. Second was in February and he was still getting warmed up. I think it was his 3rd visit in March that really got the ball rolling. I don't remember how many in total he has been to between March and now May m, but I will say that it has been a complete night and day transformation. He is so receptive to trying new things at the dentist now. The staff really knows how to be personable with kids instead of rushing them. I have already recommended this practice to all my mom friends because of how much faith I have in this team in repairing my son's relationship with dental professionals.

Thankful. The entire team at this office is simply amazing! Dr Cajulis & Araceli (dental hygienist)…read moresaw my nervous ten-year-old daughter today for a consultation, cleaning and X-rays. The level of patience, communication and compassion these two had was something we will never forget. It was very appreciated and special. I saw my daughter's nerves slowly calm as the team built her trust on their own. Jimena & Ally assisted us at the front desk with making appointments, checking my insurance eligibility and explaining the treatment plan in great detail. They are so compassionate and kind too! Dr Cajulis makes sure to be discreet while communicating about procedures in front of a nervous child, so you can talk in private with her. Dr Cajulis is just so thoughtful, intelligent and gentle. We are so happy we found the best pediatric Dentist! I must add one more thing! I was impressed with the state of the art equipment! X-rays were so fast and easy! The office is not only beautiful but also warm and comfortable.

As always the Drs.take excellent care of my boys and they do a Fantastic job at making sure all of…read moremy questions are answered!

Absolutely incredible!! We drove from Los Angeles to her practice because I got sick of getting…read moreripped off by dentists in the US. Dr. Olivas is honest and excellent at what she does. My dentist in LA wanted to charge for a crown and work I didn't need. Her practice has state of the art equipment including the newest handheld X-ray equipment so they don't have to jam plastic inserts into your mouth. They have outstanding imaging software so you can see everything in high definition color. If you are thinking about driving to Mexico to get dental work done, just do it. The doctors in the US are most likely ripping you off and doing work you don't need. Dr. Olivas does too quality work and is honest. Well worth the drive.

the staff is very friendly and professional and is a very clean office / Dra. Olivia's takes the…read moretime to explain and makes you feel very comfortable / I highly recommend this dental office

They were very nice, except.... It is just a shame that they…read moredon't listen to patients when they ask for certain procedures to NOT be done, and do them anyway. Then to find out that $1,422.18 later that insurance won't cover the thing you asked them not to do, and now I have to pay it out of pocket.

I am extremely disappointed with my experience at this office due to the lack of communication and…read morerespect for patients' time. My son's appointment was scheduled for 1:30 p.m., and we arrived at 1:20 p.m., as most offices recommend checking in 10-15 minutes early. At check-in, no one informed us that the office was running behind or that there would be a significant delay. We were not called back until approximately 2:30 p.m.--an hour after the scheduled appointment time. Once we were seated in the treatment room, we waited another 20 minutes while the dentist finished with another patient. I expected my son to be seen next, but instead, the dentist began treating another child. At that point, after already waiting well over an hour, we decided to leave rather than continue waiting with no idea of when we would actually be seen. The most frustrating part was the complete lack of communication. No one apologized for the delay, provided updates, or gave us an estimated wait time. After we left, I expected at least a phone call acknowledging what happened, offering an explanation, apologizing, or attempting to reschedule the appointment. None of that happened. I also work in healthcare and I understand that unexpected delays can occur in healthcare, but clear communication and consideration for patients' time are essential. Unfortunately, this experience felt extremely inconvenient, inconsiderate, and like a complete waste of our afternoon. I hope the office improves its scheduling practices and communication so other families don't have a similar experience.

Great friendly staff and good cookies. Our daughter actually looks forward to ortho appointments!read more

Everyone at San Diego Smile Pros is friendly and makes you feel comfortable at every visit, walking…read moreyou through the process and next streps. The process has been great.

We switched to this office about a year ago and its been great for our oldest who has dental…read moreanxiety. Both our kids get excited to go and see Louie the robot and sit in the dragon dentist chair. The doctors and staff are super nice and make our kids comfortable.

It's time for my yearly update, if you are looking for the perfect dentist for your little one,…read morelook no further. Everyone we've ever talked to is amazing. They take their time and explain everything to my little girl. She even mentioned she was nervous and both the X-ray tech and dental hygienist took their time to explain everything going on. The amount of care this place puts in is amazing.