Would give zero if possible. Long time hostage for 22 years. Latest disaster is I ordered 100mbps internet, and to drop home phone line. All possible because I have fiber. I've had the fiber for 3+ years, but was always told I had to keep my landline to get internet service. Now the story changes. Well, they scheduled a service technician to come out this morning. He had to call from gate as I'm 300' from my gate. GVTC had disconnected my phone and existing internet BEFORE this! How's the technician going to be able to call me to let him in? I called into service and spoke to a "CSR". Well, she says, he left on to other calls. She can't tell me when he will come back. She can't restore my existing service. I demanded a supervisor, and she said she had no supervisor around. Who does this? Well, GVTC does. Calls to "customer service" obviously fruitless. Obvious non trained personnel to handle my problem, and the CSR said she said she would "send some emails". I called back and got a better CSR (thank the Lord), got a cellular number to a field supervisor, and he had a guy out here within an hour. Smooth after that. I have no other choice for phone or internet here other than a dish. I recommend if you have a choice, heed all the warnings you read here. After 22 years of hostage to GVTC, this is not my first "episode". You can read other issues on this cool site. Please GVTC, no need to have your customer relations guy respond to this. Other than your field people, and a very few CSR's, my 22 year history with your personnel is abysmal. For the exorbitant rates they charge, you would think they could hire and train some quality people who are experts in communication. read more

GVTC will not upgrade or help the long time existing customers outside city limits. So BEWARE of where you move or place your business! Speeds are .8MB up and 10MB down. Not much better than dial up. VERY difficult to operate a business at these speeds. We've requested upgrades numerous times and we are just told "a few more years". Our subdivision (off FM 2722 on Fallen Oak) is all hoping and requesting Spectrum to come in soon. read more

I can not begin to tell you what terrible service this company has given me in the last week and a half. I moved here last weekend from Austin with all of the same equipment (router, laptops) which have worked fine for years. Here... I have had different issues every day. The people who have answered the phone have been kind and helpful in some instances and down right rude and arrogant in others. They need to get me online and keep me there everyday and not be rude about having to help me. They are possibly the worst ISP I have ever encountered read more

I had GVTC update my internet service with the new router they are providing. The technician did a great job. He installed the new router, and made sure all of our devices were working properly before leaving. I was able to see a difference in speed immediately. With fiber and the new router, all 9 of the devices in our home are working great. read more

GVTC is sadly the only internet service in my area and they take advantge of that. We signed up for Fibre, and for maybe the first few weeks we had close to the promised 250gb promised service. Then it dropped to 80 - 95 and has never gone back up. I called and was told that 250 is the max. They of course wanted me to upgrade to the 500gb level but I'm sure in reality it'll be something vastly less. The people are nice and technicians always helpful. So basically their staff is great, but internet service not as advertised. read more

I had several issues getting service in our new house but the supervisors at GVTC were wonderful they finally took care of everything and the technician that did the install after a week of going back and forth was great! There was an issue as to having a cat5 cable in our new construction which ended up being there .....which delayed the install but I'm impressed they took care of things in the end and made it right. I was very surprised how quickly they responded when I originally posted a negative opinion. They were quick to correct the situation. The only reason I did not give the 5th star was the customer service on the front end. They very much have a "I can't help you" and "there's nothing I can do" attitude. All it would have taken was for someone to step up and speak to someone higher up and say I have a client with an issue how can we help them? Instead of giving a lot of attitude and refusing to help. The best thing for GVTV would actually be more competition. Then that "I can't and I won't" attitude of the staff might not be as tolerated. Stepping up to help a customer inspires loyalty and appreciation where "can't help or won't help" inspires anger, and frustration. Overall in the end it was a good experience. There are people there who do care about their customers. Unfortunately in my case it was at the supervisory level but I do see some good reviews on yelp so I'll be hopeful all goes smoothly from here forward. read more

Expensive service for not much in channels or service. The HD channels continuesly pause - then restart, difficult to watch any program. To watch most normal channels you have to upgrade to the most expensive level of services, of course! And enough already on this rebate you keep speaking of - just do it. But I'm sure you'll have to have the most unique products to qualify for this. Horrible service. No one follows through on anything they state when you call. The install folks are just robots. They have no respect or regard for others or their property. Get Spectrum if you can. read more

My family and I have always used GVTC, I love the fact that I could speak to a real person. This is a company that makes up our hill county great! read more

If I could give GVTC negative stars I would. They have predatory business practices that should seriously be looked into. We are on a month to month service agreement with them, and when they fail to process an "automatic payment" that we are supposed to have, they will charge you over $200.00 for an early termination fee. Every other billing month they will try to slip in some additional fee or charge to my account. They will nickel and dime you for money at every opportunity. The fact they have a monopoly on internet in our area is the only reason we are with them. As soon as another provider is available, even if they cost more we are gone. If you enjoy having random fees constantly charged to your account this is the company for you. Worst company I have dealt with in my life. Will be reporting them to the Better Business Bureau. read more

GVTC is better than having dial up or satellite internet but that's about it. Their tech customer service is very helpful to get you back to the crappy service you usually enjoy from them but don't expect anything else. I have had there service for years unfortunately cause there's no alternative. My router/modem is like 6-7 years old & getting an upgrade is impossible. They readily admit you can inly use their crap equipment and when it fails oh well. If you complain enough they'll forward your request on into the black hole of their supervisors. You can expect 10-12 speeds at best to constantly resetting your equipment due to loss of internet connection. For those of use in the country it's better than nothing but hardly! read more

Total nightmare. Left me without Internet for 4 days. The slowest service I've ever encountered from any utility or cable company. I wish I could crawl back to Comcast which now looks like the epitome of customer centricity. read more

Would give a black hole if I could. Seriously, in addition to being expensive SHIT these hillbillies are costing me money in down time because they claimed I didn't pay but their accounting dept doesn't keep up with their statements and apparently moving and transferring service means that's my fault. Does anyone recommend a service in the hill country that's as good as TWC or the like??? read more

Finally made the decision to switch from the copper grid to GVTC's fiber network. It doesn't happen over night. Several steps were involved: - conduit for the fiber cable had to be buried in the ground (from across the street to our house); we had GVTC do this as the first step in the process (otherwise, they may run the fiber cable first, leaving it on the ground until the conduit is buried), - afterwards, fiber cable was inserted/run through the conduit, - the fiber cable then had to be spliced into the grid connection across the street and at a new box installed on the side of our house, - finally, the GVTC tech completed the installation on the wall outside our house and inside the house in our office room; the tech also had to add a cyber power unit on the outside wall and connect it to an outlet on our front porch (the fiber connection needs a power source). These steps in the process we're done by different people on different days. Everyone did a great job! Now have 100 Mbps upload/download speeds for our internet connection. All services (Internet, phone, and TV) are on the fiber network. A couple things to note if you're considering this transition: - the fiber connection requires a power source, so access to an external electrical outlet is needed, and - inside, in the room where the Cat 5E and RJ-6 cables are tied in, we now have one RJ-45 connection (for the internet) and the coax cable (RJ-6) connection for TV; we lost the direct phone line connection in that room and will be using a cordless phone instead. So, we're now running in the fast lane! Thank you GVTC! Everyone involved in this transition to fiber did a great job! read more

When I have had issues with my internet, I have just made a call and they have gotten techs on it quickly! Thanks for the good work!

Such poor service. I sure wish there was another cable company out here. My cable goes out on the regular and it always takes several days of furious phone calls and an entire day of waiting to get someone out to fix. Most of the time I fix myself as I've become a expert after so many service calls read more

Absolutely the worst service ever very negative people, sneaky charges, and poor quality!!

We moved into an area in New Braunfels 10 years ago that had no other option for internet than GVTC. We were told it was necessary to pay for a land line to get internet, so we did. GVTC never contacted us that fiber optics was available, but we received an advertisement in the mail, so I called and had fiber optics installed over 2 years ago, keeping the land line, which has never been used, because we were told it was still necessary. My husband and I are retiring, so I called to see how I can cut the payment and am told a land line isn't needed since I have fiber optics. Unbelievable! I am dropping GVTC and using my phone, which has unlimited data, to get better services for a lot less a month! Please contact your congressmen and have the bill changed that protects GVTC and prevents competition!! read more

GVTC forces you to pay outrageous prices for horrible service because they are the only provider out here and can get away with it. We had Time Warner when we lived in Ft. Hood and it is much better. I really wish we could get them down here. All techs are rude and arrogant and they are all sloppy. We had them put new installs in our new house and they just threw their extra wire and trash on the ground. That is a sign of techs who just don't care about details. If they put pick up their trash do you think they will get their jobs done right. No they will cut corners! I wish I could give them 0 stars but that is not an option. read more

Immediately regret adding their tv service. Their search function and on demand REALLY SUCK! I was told I have to pay a cancellation fee to get out of it even though I complained the week it was installed! STAY AWAY!!! read more

Cathrine Carson was a great customer service reprsentive when I called. Very helpful.

Great experience signing up for cable last week. I was expecting to pay quite a bit for the service, but Neeka was extremely helpful and found me the perfect service package that was cheaper than what I was planning on spending. Huge, positive change in Customer Service experience from years past. read more

Wow the cable box won't even turn on this morning. Called them and they can't do anything about it right now. I've had nothing but trouble with my internet. Also customer service is awful. read more

gvtc is so insanely dog doodoo i can't believe it. upgraded my internet a few weeks back and it entirely cuts out every couple of minutes. can't play any type of online video game because the internet goes out too often. sure it goes faster than it did before, but it is so inconsistent it is insane. never made a review here before but i just needed to point out how poopoo my experience with this internet has been. how do i leave a 0 star review. read more

If I could leave zero stars I would. I switched to GVTC from TWC 10 days ago. Since we had been experiencing intermittent outages and slowdowns with TWC, it was summer and the kids were going to hog up the internet I need for my research, and GVTC had sent us a card for free installation and a 30 day free trial for fiberoptic internet speeds double what I was getting with TWC, I figured now was a good time to make the switch. I called GVTC on 6/16 and luckily (or so I thought at the time) an appointment was readily available. I fell for all their cheerful promises and agreed to try their service. Two techs came out and pretended to install the equipment and set up the internet on Saturday, 6/20/15. I say "pretend" because this is what we found after I stupidly relied on their word that everything was "up and running:" 1. Cable was only working on 1 t.v. (one had to have the remote configured, one was still downloading and took 7 hours to complete). 2. Internet network was NOT set up at all. It appears all they did was plug the modem into the wall. 3. The tech who came out to run the fiber 2 days before our installation appointment left it hanging, saying that someone would be out to fix it. We figured the techs who came for installation would do so. Before they left, we asked if they did so, and they said someone else would come out to do that. When I called customer support, literally minutes after the (rude!) techs left - before they could've even have driven out of the gate of our community - I was told they could not send them back, and the best they could do (after an hour of useless plugging/unplugging equipment) was refer it to senior tech support. The person I spoke to promised they would call back in 2 days. Meanwhile, my kids were busy looking up GVTC reviews on their phone and poking fun at me for not having done so in the first place. (I readily admit to have suffered a serious lapse in judgment on this point, given the terrible reviews for their service!) If this was how GVTC worked during installation and the free 30 day trial, I couldn't imagine how bad they would be once the 30 days was up and we were stuck with a year contract. So I decided right then and there to cancel and called TWC to hook us back up. (See my review on TWC about this experience.) Before I could call them on Monday (they're customer service is closed on the weekend), on Monday morning I received a call from customer support to schedule for a tech to come out and run a line for t.v. in one of the upstairs bedrooms. I told them they hadn't even properly installed anything, and in fact I just wanted to cancel everything. I filled their rep in on everything that had happened, and she told me she was going to email tech support to have them call and set up when they would be out to pick up all their equipment and wires. At about 3:30 I received a call from tech support guy telling me they had remotely set up our network and we could access it. I told him had actually noticed on Sunday that the network was showing up, but it was still not working because it wouldn't accept the password the techs had left with us (one of the techs wrote it on the installation receipt). He read off the password, which was 1 digit off. I then told him I had already let customer service know earlier in the day that we were cancelling, and thought his call was to set an appointment to pick up the equipment. He didn't know anything about it and said someone else would call. On Thursday afternoon, I again called GVTC to pick up the equipment, since no one had called. The woman I spoke with said she would email tech support and a supervisor about the request. I asked her to copy me on that email, gave her my email address, and she said she would. As of today, 6/29/15, I have received no email or phone call about picking up the equipment. So I called again just before noon today. After waiting on hold for over 17 minutes, I spoke to a woman named Stacey, at 830-885-8390, who said there's not even a record of my account ever having been created or that we even had equipment installed, never mind of all the previous conversations and events. I told her I want to know where I can drop off the equipment, as a last resort, since I certainly don't want 30 days to pass and incur a $300 cancellation fee. She told me that she will call me back later today and let me know what's going on. Well, I received a call the next day and she told me that their system showed I was not being charged for the equipment and someone would be contacting me about picking it up. It's now days later (7/10/15) and not one peep from anyone at GVTC. Oh, and by the way? We entered the correct password for the one day before we had TWC reinstalled just to test their speed, and GVTC internet is SLOW!!!! Not even close to the 40 Mbps they promised. read more

I can't say enough good things about the service this company delivers from customer service to the products they offer. Everyone I have dealt with has been positive and professional. read more

Sadly GVTC is worse than AT&T, which I didn't think was possible. They've disconnected my service twice even after my payment was scheduled and made. They give no notice or warnings of disconnection. When I call them, they can't even find me in their system. It's such a waste of time and since they're more expensive than AT&T, I might just be going back. Extremely frustrating. read more

Super slow and expensive. Outdated service. Nearly all the national services offer more.

Out experience as new customers was absolutely horrible! We paid almost 200 dollars for service to have the installation guy come out and not program the remotes, leave cable loose in out rooms, boxes everywhere and then tell us he's out of time and is not allowed to complete the job, per GVTV policy. We were told that we would have to pay another charge for him to come out to finish what he should have completed in the first place. Check out other avenues before using this service. read more

Dishonest and unethical business that is run like a monopoly. Customer Service is terrible; easy to reach sales personnel, but impossible to reach them when have a service problem or downgrade/disconnect services. Cable services and technology is about 5 years behind Time Warner/Charter. Their internet tiers are also more expensive for similar speeds. I have switched to Charter for lower rates, better customer service, more reliable service, and more reliable internet. read more

Lousy programming for what you have to pay. I tried to watch the Spurs game last night and it was not being shown "due to contractual restrictions" what is that all about? My neighbors with direct tv, time warner and dish were all watching the game, but I could not! read more

Best internet phone and cable tv . Customer service is fantastic! I received unlimited phone with 100 meg worth of symmetrical internet all for only $129. I was able to add Security monitoring for only $14.95 more. read more

The absolute worst DSL Internet service ever. Have had them for 10 years and they have made zero improvements in our area. 10 years and nothing except pathetic service. 95% of the time we are lucky to get more than 256K upload which causes the entire circuit to come to a crawl. I have left emails and called their "customer service" but they are too cowardly to ever call me back or email me. Cowards. Funny thing is I see this guy Bruce from their Customer Service responding to posts on here and provides zero answers. just more lip service. Which is appropriate because that is all GVTC can provide. read more

I had this service for 8 to 10 months prior to moving and have never recommended them to anyone. Absolutely the worst customer service and internet speeds (when it worked). If you want to spend several hours a week on the phone because of downed internet, by all means give them a call. read more

Customer service is a rare commodity these days, especially with everything being automated and streamlined. It's nice to see that there are still individuals out there with people skills able to engage with their customers. I like to thank Celina over at the Boerne location for being such a person and would recommend anyone needing customer service to seek her out. She was able to assist me with changing my existing service in a timely fashion and communicated with their technicians and myself through out the entire process to accommodate our hectic schedule. Thank you Celina and keep up the good work! read more

the absolute worst 'communications' company on the planet! for seven years, seven, have been attempting to upgrade my internet service. even willing to pay whatever it takes. call in, promises made to have their engineer contact me....nothing, nada. empty promises, lack of follow through, deplorable. read more

Awful service, just awful. Paid for 40 mbps internet speed and was averaging somewhere between 2 and 6 mbps on wireless. They admit their routers are not working correctly. It's been over a week since the problem was reported. They have no clue how to fix it, while continuing to bill me. I call in daily and get transferred to 100 clueless people. THEY HAVE NO IDEA WHAT THEY ARE DOING! RUN THE OTHER WAY read more

I've had both Time Warner and AT&T and now I'm stuck with GVTC and honestly, it's the worst. You truly pay for nothing, the bandwith is horrible. I've only had it for a year and I've already gone through 4 modems. I've spent long nights trying to figure out why I can't even have a iPad iPhone and Mac on all at once, at first I thought I was just doing too much. It turned out that GVTC just can't handle all those running at once. At least on Time Warner it would be slower but still working, AT&T would have no problem because you're actually getting what you paid for. Then I come home from work sometimes and see tons of GVTC trucks on my street, and for a split second I get excited, wouldn't you?! I get my hopes up thinking "hey maybe they're gonna fix everything or at least make it a little bit better. Then you're met with the worst dissapointment when you find out that now, the WiFi and Internet are completely down. Then the trucks and techs leave and they also leave the problem NO INTERNET OR WIFI. I had to call to get them to send one tech out to give me a new modem that has lasted less than a week, now I have the same problems. If anyone reads this please don't move into the area that GVTC covers it's sucks they're trash and I'm hoping a miracle comes in the form of GVTC going bankrupt so I can finally enjoy some simple Internet and WiFi read more

The internet service and cable service from GVTC is horrible. Have had their Wi-Fi service since it was first offered and had no problems using our D-link wireless router. When GVTC suddenly began offering their own Wi-FI router service (for $20 per month) we began having issues with extremely inconsistent internet service. We changed our Wi-Fi router to ASUS and still had same issues. Essentially, pay their ranson of $20 per month for THEIR wi-fi service or you will have issues connecting. Cable consistently breaks programming to say "subscribe to this channel". Happened in Super Bowl and missed sevral minutes and a touchdown since I was not live. Highway robbery on service!!!! Will always tell you "its not their issue, its your equipment" read more

Very expensive for all services and the programming is pathetic. I got out and went to satellite tv and voip phone and am totally happy now. read more