I've been taking my dog to Dog Hotel for 4 years now, and I can't recommend this place more! This…read moreis the 3rd doggy daycare I've tried in the city, and it's the only place I trust. The staff is incredibly trustworthy, and they genuinely care about your pup! I not only take my dog here for daycare and grooming, but I also board her here occasionally, as it is one of the only places in the city that has staff on site over night. I learned that most other places in the city leave the dogs alone for about 7-8 hours at night! At Dog Hotel, there is someone here 24/7. I won't take my dog anywhere else!

This place sucks. If you want your dog to be in a big dark overcrowded plastic room for 8 hours, go…read morefor it. It's hard to trust them when the desk staff has no idea who the person you were communicating with via email was (same as other comments...does MARIAH even exist??) They also nickel and dime every extra thing. OH and look at the response to the last bad review. Yikes. Should tell you something. Can't wait til they sees this.

This is the best place to leave your dog at when you are traveling. We had an emergency while we…read morewere out of country, and we were able to register our dog and have everything set up for him to be onboarded. All conversations happened via phone with Giselle and she was able to accommodate our pet and make him comfortable enough, knowing this was his first time in a place with other dogs. She understood the urgency and made sure to share daily updates with photos and details of his routine. Their instagram profile is constantly updated with pics of all dogs having fun. We will for sure consider Hill Family Pet Care again in our next trip.

Unprofessional Service and Repeatedly Disappointing Experience…read more I have been a client of this facility since my dog was a young puppy, using both their training and boarding services which originally were very pleasant. Unfortunately, I ultimately had to stop going due to repeated instances of poor treatment and unprofessional behavior, particularly from Giselle, who works there. When I decided to give the facility another chance a year later, I was extremely disappointed to encounter the same dismissive and rude attitude. Giselle was unapologetic, unprofessional, and offensive in her communication, demonstrating a complete lack of basic customer service skills or concern for client experience. In addition to the customer service issues, the grooming service we received there was the worst we've ever had. My dog came back visibly distressed and uncomfortable after that appointment and was clearly affected by the experience. Given the pattern of behavior and lack of accountability, I can no longer trust this place with my dog's care and would not recommend their services to others.

April is a fantastic groomer, she is very kind and gentle with dogs, and always take her time.read more

She is the best!!! Barney our sheepadoodle jumps right up on her table as he loves her! Great…read moregrooming and she is a wonderful person. The dogs play all day

I have been very reluctant to write a review on City Pets, perhaps because I feel so sick and…read moreguilty for having taken Cooper here to get groomed just because their rates are less than at Kaiser's (two blocks away) - a good lesson to "buy nice or buy twice". Grooming: I initially took Cooper here for doggie day care since I was working and going to part-time business school. I noticed they offered grooming and decided to try them out since their rate was less than at Kaiser's. The second time I took Cooper for grooming, he came home with such a close shave! Lisa told me they had to take extra fur off since it was matted. I thought it wasn't a big deal until a year later when my husband and I noticed that Cooper's fur was not growing back. We took him to the vet to confirm it wasn't due to a medical reason, and she told us that his fur had been cut down too short that it destroyed his fur follicles. Please see the attached before and after photos. We are distraught that his beautiful fur has not grown back (his neck especially remains bare). Doggie Daycare: The dogs are not given walks during the day. Instead, there are just pee pads on the floor so that the dogs can relieve themselves inside. This can be very counter-intuitive for a puppy who has just learned to be house-trained.

Loved it here, very nice groomer , made my Elvis look super handsome and get lots of compliments…read morealso was very fast took about 1 hour and 30 mins for this haircut meanwhile other groomers were telling me it'll take more than 3 hours . Also affordable $75 plus tip for this specialty poodle haircut

We've been going to Sandy's since pre-rebrand…read more Our boy Mason, has never enjoyed baths or being groomed, and he gets very nervous just being in a tub. Everyone at Sandy's has made him feel so comfortable and have been very dedicated to his grooming appointments for the last few years. What we particularly like about this location is that they don't use crates when they're drying the dogs. Your dog has open play and Mason loves socializing with the other dogs while he's there. They always show him so much love when he arrives for his appointments and when we pick him up. I don't think he's been happier (or handsomer) at any other grooming place before.

The business is not well-run and the cleaning is not trustworthy. Employees are not well-trained in…read morecustomer relations. We couldn't get a straight answer on when to pick up our dog and, when we did, she was not reliably clean.

I can't recommend SBK enough for daycare, boarding, and walks. We have been with them for five…read moreyears, since they first opened. Early on, Archibald got into a habit of forcibly walking me to the door and waiting to get in. The team has been incredibly supportive, attentive, and flexible -- always going above and beyond to accommodate my demanding schedule, mixups, and Archibald's separation anxiety and character (lots and lots of character). Each dog is treated like family here. Lana and her manager take the time to really get to know every pup, ensuring they feel safe, loved, and engaged. It's clear they're passionate about what they do, and make every tail helicopter wag.

Needed a groomer for my foster dog. Due to the stay at home order, there are places that are…read morecurrently not able to groom. However, I was so lucky that SBK was available for a grooming appointment. I reached out via email and it was super easy & quick to book. The space is super sleek and clean. I was greeted by Lana. Whole experience was great and my dog enjoyed her time. In about an hour, she was ready and super happy when I arrived. Definitely recommend!

Started out on a positive note....but over time things deteriated. If you choose to use thies…read moreservice i strongly suggest you keep things extremely professional. The lack of comunication was frustrating They bill you and charge your credit cardbefore sevices are completed. They never answer the phone on the weekends and sometimes during there scheduled buisiness hours. I suggest having a camera due to the fact that I strongly believe that they were not honest about the number of scheduled visits I think they are under staffed and over whelmed. I try to give everyone the benefit of the doubt but when i chosse to part ways they refused to return my keys and i had to pay for my locks to be changed. I would use Windy City Paws they are the best in chicago

We used the company for two years for occasional walks (up to 1 or 2 per week). We like the check…read morein / check out procedures and GPS tracking of the walks. We were pleased but the service has gone down a lot recently on reliability. During the past month, four walks were requested and never confirmed nor acknowledged. Even after texting inquiry follow ups, the texts were not answered in a prompt manner (up to a day after the desired walk). Not sure if they are having software issues, but the lack of comms made them. It seem reliable which is something we want in a dog walking service.

Simply love the staff - from front desk, to lab techs, groomer, doctors and caregivers. If you live…read morein Old Town, get their wellness package ( I got one and it's a great set of services with reasonable rates), my pooch was treated so well and staff really cares. Get your food, prescription meds through their online service. Making appointments is a breeze through their online booking system.

I brought my 2-year-old cat in for what I believed would be a routine annual exam and vaccines and…read morewas shocked when the final bill came to over $700. During the appointment, additional testing was discussed, but there was confusion around the pricing and I misunderstood the quoted amount as being the approximate total cost of the visit rather than an additional charge on top of everything else. I was also confused when a "Senior Panel" blood test was recommended for a 2-year-old cat. To their credit, management responded professionally after I reached out and acknowledged that the invoiced items should have been outlined more clearly. However, I still left feeling frustrated by the lack of written estimates and clearer communication before additional services were performed.