The staff, service people...everyone provides top notch service. Ryan and Jon are exceptional. I have been taking our car here for years and have never ever been disappointed. I also feel that I can trust what they say and recommend. H stands for Honesty and I for Integrity. They stand by their name!!! read more

Honestly cannot say enough good things about this group of men here at H & I. My family and I have been customers for a few years now and just couldn't be happier with their service and attention to detail. Prices for labor are respectful to their mechanics as well as our pockets. Would recommend this place to everyone, every time! read more

I have brought my cars to H & I for years. They have been 100% honest and ethical every time.

I believe they broke my master lock key from my rim on my Acura when I took it in for my last service. I didn't get a call back like I usually do when they are finished I did get a text saying my car was done. When I picked up my car they said nothing about the key being broken. I found out a few days later that my tires weren't rotated and called to see what happened. They told me over the phone that it was broken before they serviced it and that they were sorry they didn't tell me they didn't rotate my tires or my key was broken when I picked up my car because they were trying to close at 4:50. I went to the dealership to get a new key because that is all I was told I needed. I go to look at my tires because something about their story didn't make sense. I'm missing a key lug nut on my car! They didn't tell me it was missing so now I have to go back to the dealership and get a new set of lock lug nuts. I know for a fact that my car had all of its lug nuts on it when I took it in because I wash it twice a month and would've noticed a lug nut missing. They allowed me to leave the shop without a lug nut which is super unsafe and then didn't even tell me about. Not verbally or in the report they send your over text. I hope they will reach out to me rectify this because I have a lot family that take their cars their and would hate to find a new mechanic for us all. read more

H&I Automotive Gilbert - Auto Repair Near Me - Gilbert, Arizona

I worked with John, who was absolutely stellar with communication, incredibly honest and knowledgeable. They are thorough with repairs, send videos to detail their work, provide courtesy inspections, and very fair pricing. We will be back with all of our repair needs. read more

My guy Ryan hooked it up. Saved me a few hundred dollars and a day of work compared to the last place I went to for the same amount of work.

Really friendly, helpful guys. The report they give you after inspection is cool, and they took the time to explain what was wrong in detail. read more

Not very honest on their repair . Had my Ford F150 in the for servicing . New Sparkplug's was a on the list . After only 5,000 miles on a trip in CA the truck started running bad . Took it to a garage and found out that the sparkplugs electros on the # 4 & 8 cylinders had fallen off . They pulled all 8 plugs and found that only 6 sparkplugs were replaced and the back two were not . It was very easy to see the different on how old those two plugs when sitting next to the other six plugs . read more

I took my 2008 Prius with 220K+ miles in to H&I to have a thorough inspection, as I'm hoping to keep her for another 200K+ and want to make sure I'm staying on top of any issues and not overlooking anything. Ryan was very patient, thoroughly explaining all results, answering my numerous questions. All in all am very pleased with H&I and will definitely recommend them! read more

ZERO STARS IF IT WERE POSSIBLE Had a rattle noise coming from the transmission, my father and myself always fix our own vehicles for the reason I'll bring up. My father who is a disabled veteran and is now getting old and I'm not the brightest when it comes to vehicles. We heard great things from neighbors and even Yelp to determine who should fix my step moms car and my car as well. My step moms Lincoln needed a new water pump, and they fixed it, no problem. But forgot to install the steering wheel column on correctly? They said they test drove it but the wheel was off by 20 something degrees. How didn't they catch that? No big deal, we came right back and they fixed their mistake. A week passed and I got my car in for repair, took longer than expected since they were waiting for parts to come in, which seems very normal. Got my car back after two days, my father drove it home for me since I wasn't there at the time, but a comment my father made that concerned me was "if you need the clutch adjusted, they'll do that for you". Drove 15 min down the street to get to work, and wouldn't you know, clutch starts to slip. Wouldn't engage into any gear without it sounding like a blender.( I stopped trying after one attempt) My father called to see what the issue was, and they wanted to see my car again? We wasted too much time and money trying to get this fixed when we could've taken it to someone else. Basically stole 2 grand, from a 19 year old. And for some reason they like to take off cosmetic modifications off that had nothing to do with my clutch, and didn't even put it on correctly. A customer had a similar car as myself and fixed their AC and customer came back saying their car was running rough on idle. Saying it wasn't the shops fault, "older cars have issues". I understand people make mistakes, but not this big of mistakes for a mechanic shop. Honestly very disappointed with this place, they even hyped themselves up when I met them in person, saying they have all sorts of mechanics ranging from Subaru to Ford. Made me feel like I could trust them with my car which drove fine just made a noise, but now my car isn't running properly at all. Had to get my car towed back to my house to find another shop, then got it towed there to be repaired. Paid dealership prices for backyard mechanic work. Cable is loose not stiff at all, pedal goes down with no real pressure applied, throwout bearing is in terrible condition(which was replaced in installation), as if it were damaged before install. (I have video of new mechanic shaking the cable) Having the new shop drop the transmission, pictures shown is their piss poor job of installation.(SO FAR) Honesty and Integrity? More like Insincerity and Deception. Can't even keep up with their own slogan for not giving a refund for terrible job done to my car. If you still debating about coming here, I know their reviews look perfect, but they DON'T know what they're doing. read more

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I will absolutely recommend H&I! After having work done on my Sequoia at another establishment, it just felt off to say the least. I called H&I and took it in. Ryan rode tested it with me and could tell right away I was not crazy. I brought it in the next day, due to being later in the day when we rode tested it, to diagnose. They were able to diagnose and repair immediately! They also caught another mistake the other establishment messed up on and corrected it. It is now roadworthy again for much less than I anticipated! Thank you H&I, you have gained my trust and I will tell everyone to see you! read more

After asking for oil change location suggestions, i decided to go with H&I. I'll definitely be taking the car back for service again. I got a fun flash light for my key chain and some thank you goodies in my car afterwards. The service was amazing and they text the paperwork for you. It had an extremely clean and comfy lounge to wait for the van. My only complaint is that they are not Open on the weekends to take the other vehicle. Definitely recommend them If you are Looking for a place to go. read more

Took our car to a dealership originally and were quoted $11k. Sought a second opinion and were recommended H&I. So glad we went to them! Their diagnostics showed something totally different and they saved us over $10k!!!! read more

This business came highly recommended, and they did not disappoint. Courteous and professional ,will definitely go back again. Thank you for the quick repair. read more

I was pretty happy with the costumer service! I had my oil changed and they were phenomenal. They accommodated to get it done the very next day which I was happy! I also really liked that they run a report to see if everything is up to date. Rotated the tires and fixed the low pressure tire light at no extra cost. I choose to leave my car there so I didn't have to wait since they squeezed me in their busy schedule. So John, the front staff, gave me a ride home and also offered to send an Buber to get me when the car was ready! Great costumer service and also very accommodating!!! Super conviniente! read more

We have had a few of our vehicles services here. We are alway treated well and pricing is fair. We recommend this business highly! Super nice to deal with always! read more

Do not go here. If you need to take your car or truck to Antarctica, go there before you go to this place. This is the true meaning of auto repair shops do nothing but rip you off. Absolutely horrible customer service. Been there twice and screwed us over both times. You have been warned. read more

First I looked at their reviews which were all excellent. I stopped in and talked with Ryan the Manager. I told him my vw beetle was due for 40k service and the dealership wanted $600. I explained that it was time for me to leave the dealership as my warranty was up. I made an appointment. I brought the car in and was checked in by John the Assistant Manager. Then John gave me a ride home as I only lived a couple miles from there. The bottom line is that they did all the inspections that the dealership does on the 40K service and changed the oil and filter. I will tell you that their charge was very low. Their service was super and was done in a timely manner. I would highly recommend them. Both Ryan and John were very personable and professional and made me feel like the cared. I also recommend that when anyone's car is out of warranty leave the dealership and go to H and I automotive read more

I started off a busy day expecting to spend several hundred dollars fixing a "clunk" in the suspension of my daughters car. I called and spoke to Ryan who said they would do the best they could to check it out right away. I pulled in and within 5 minutes I was on a test drive with one of their mechanics. H&I offers free WIFI so I was able to work while they inspected the car further. I was very pleasantly surprised when Ryan came back and said they were able to tighten up the struts and I was on my way for $40 in less than an hour. Thank you Ryan and Thank you Drew! I will be back! read more

These guys are extremely professional and run the company with integrity. You can trust these guy that they will tell you exactly what is going on with your vehicle. I went to a shop and they said I could not get a alignment done on my work van and had to spend $1,600 before I could do the alignment. I went over to H&I after that and they showed me exactly what could be replaced but was extremely urgent...they said I could get an alignment done on my work van without replacing $1600 worth of parts. They changed my oil and got an alignment on my work van. I give H&I five stars because my experience with this company and how they operate is really how every company should operate. Professional, Trustworthy and integrity. I will be recommending any friend or family to H&I, Because I know they will treat the customer right and be honest. read more

I just had my Tahoe serviced and it was awesome. They interact with you in a very positive way through a diagnosis link and you can view and decide what needs help. They are friendly and very good at what they do. Quality people, quality service. read more

The team at H&I has been amazing! There are few places I feel comfortable sending my 83 year old mother but this is one place. The guys were so kind to my Mom when she had a flat tire and really impressed me with there service. I'll be back to H&I for sure. read more

So I set an appointment for a week later to fit my schedule with Jon. Of course I lost the right front break pad before the appointment. Called to see what I should do, and Jon said to bring it in now. Drew stayed to do the brake job! I am still bringing the truck back in for all the other services at my scheduled appointment, but man, these guys bent over and went way beyond to keep the work truck rolling! Honesty and Integrity are the words that first this company! Thanks to Danny, Jon, Drew and the entire crew at H&I Automotive! read more

Called for a quote, they stated they would send a text. Nothing, not reliable and DONT use them.

Brought my car in for "diagnosis" and was told they couldn't find the problem within the 1 hour diagnosis time and that I would have to pay for another one hour of diagnosis time. Fine. The problem turned out to be the one ignition part that I had not already replaced, which any competent tech could have found within 1/2 hour with the appropriate scanner tool. This was a $50 part that they charged me $200 for. This part was held on with two screws and couldn't have taken more than 15 minutes to remove and replace (on top of engine, readily accessible). They charged me an additional $600 to install this part. But the tech did throw in a condescending comment about how people shouldn't attempt to work on their own cars. read more

These folks are the real deal. They answer the phone when you call, they pay attention to what you have to say, and they do their best to fit your budget. They are truly honest and fair. They keep you informed every step of the way with pictures and a full vehicle report. They are incredibly easy to do business with and they have earned my full trust. read more

They have been taking really good care of us since they moved in earlier in the year. I grew up with a neighborhood garage that was "My Mechanic". Having them so close to Coronado Ranch gives my family that neighborhood mechanic again. Reasonable prices. Very informative. Great customer centric service. read more

Great service. Dependable/honest/reliable!!

H&I is always amazing. Their service and the work performed is top notch. Spencer, John, Chris and the crew, in either location (Mesa or Gilbert) always take care of us and our car. We will never go anywhere else for our car repair needs. read more

I would highly recommend H&I. Ryan and John are great to work with. They always treat you fairly and honestly and I feel like they really worked with me to figure out my car's issues even when it required multiple trips back. I'm happy to have found an excellent shop. read more

First time using the mechanic shop. Very impressed with the service and communication. They did exactly what they stated in the initial conversation at the time I dropped the car off. Owner Spencer did a test drive with me to hear the noise and then Jon kept me posted on what needed done and when the car would be completed. Highly recommend this shop. read more

Today was my first visit to this store/company. I showed up without an appointment and talked to Jon about getting an oil change and fix a rattle noise in my car. He didn't give me the mechanic look of when a customer tries to imitate a noise their car is making. Instead he wrote it down and said he would squeeze my car in because I did not have a appointment. I received the email with the mechanics write up and a phone call from Jon saying my car was ready. They told me things that were good with the car and things of concern but at no time offer a high pressure sales pitch to fix it today. I picked up my car and the issue had been fixed. Overall outstanding customer service and completion of the work is what made me take the time to write this. They earned a new customer today. read more

Never be back. 3 hour oil change and it was $79.00. Sorry boys this place stinks. You can see a bad business like this a mi,e away.

This is my new favorite auto service center! It is so refreshing to have a normal oil change performed without being pressured to buy services that you don't immediately need, nor can afford, right now. Even though they did a thorough job in evaluating my Odyssey, no one EVER pushed me to have the recommended services performed after I said "not at this time". They respect the notion that "no means no", LOL. I dealt with John and Drew and couldn't have been happier! Both of them are awesome professionals in their field. I'll definitely take my Odyssey back to them and will be recommending them to my friends and family. :-) read more

This shop is AMAZING !!! Drew, the shop foreman, did and amazing job diagnosing my car and fixing it correctly the first time !!! Extremely pleased and greatful for the highest level of service provided form the entire team at H & I Automotive Gilbert !! Highly recommended for all your Automotive repair needs. read more

I went in for an oil change and I was there for over an hour and a half. They were pretty friendly, but I wish someone had told me they were going to rotate my tires and how long they were gonna take because I wasn't prepared to be there for that long. They sent me a digital inspection though which was pretty nice. read more

My husband and i used to take out vehicles to a chain auto repair shop until we started having problems with them. After going to H & I, we are now faithful customers. They are very honest and trustworthy. read more

5+ stars if I could. Honest evaluation, reasonable pricing, and quality work. I came here because the dealership was giving me the run around. Jon was able to get us right in for an evaluation which came with a full write up and pictures. Work was completed in 2 days and I received status updates throughout. This is the place to go for an honest quality mechanic. read more

My family and I have been coming to H&I for years. We exclusively see them for our car repair and general maintenance needs. With H&I you don't get the runaround, bank-breaking repetitive car trouble you find at other places. They're honest, friendly, and dependable. read more

Little on the pricy side for what I normally spend for an oil change. Now that we have 3 high performance vehicles in the family a good oil change is necessary. Will gladly spend the extra money for quality service. Absolutely no pressure to buy things you don't need or that are on the recommendation list. First time Customer and have found my new shop. read more