Great service and the cleanest, most comfortable lounge I have ever seen. Highly recommend…read moreChristian Brothers. I won't go anywhere else!

The only place I will go to! The staff is always the best - so kind, knowledgeable, and quick!…read moreThanks so much

Sadly I went to another shop before finding this one. These guys fixed what another shop couldn't…read more Great communication with Mitch and Elliot at the front. Quality work! If you're looking for a shop to get something done come here.

I was referred to Randy's (with the advice that they didn't know much about them. They were trying…read moreto get me to replace the Tranny in my Tundra. I asked for pics and that they'd not drop the pan until I knew what they found. I showed up 3 days later to find the truck lifted and the pan off. When I told them I was taking it somewhere else, they said come back in an hr. I asked about the fluid and the mechanic said he'd put the old stuff back in. I told him to at least fill it to spec. When I came back to get it, they lied and told me he filled it to spec and told the service writer (in front of me) to "get this guy outta here." They didn't want to give me any paperwork but I requested it to see what was in writing and they said they'd filled the trans fluid to spec. I asked the other shop to let me know what they found and they confirmed my suspicions, there was only 1 quart of nasty fluid in there. There are plenty of other shops, don't go here!

I don't write reviews very often, but this is one business that truly deserves to be recognized…read more When my transmission failed, I was devastated. Like so many people, I was overwhelmed, scared about the cost, and unsure who I could trust. I felt like I was getting the runaround and hearing that my best option was to trade in my vehicle and buy another one. It was an incredibly stressful time. Thankfully, I decided to get a second opinion, and that decision changed everything. From the moment I contacted this shop, I was treated with kindness, patience, and respect. After my vehicle was towed to their shop, they took the time to thoroughly inspect my vehicle, explain exactly what was going on, answer every question I had, and never once made me feel pressured. They focused on helping me understand my options so I could make the best decision for my situation. That kind of honesty is rare. In a world where it's easy to feel vulnerable during a major repair, finding people with integrity is priceless. They earned my trust through their transparency, professionalism, and genuine care--not through sales tactics. One of the biggest lessons I learned through this experience is this: always get a second opinion before making a major financial decision about your vehicle. Every transmission and every vehicle is different, especially high-mileage ones. Before agreeing to a service your transmission or deciding to replace your car, take the time to have it evaluated by a reputable transmission specialist at Ken's. If you're searching for an honest transmission shop in Phoenix, I wholeheartedly recommend coming here first. Businesses built on integrity deserve to be recommended, and this is one of them. Thank you for treating me like a person instead of just another customer. You turned one of the most stressful experiences I've had into one that restored my faith that honest businesses still exist. I will gladly recommend you to my family, friends, and anyone looking for a transmission shop they can truly trust.

They didn't try to sell me anything that I didn't need. They did a fantastic job and have a…read morecustomer that will tell other customers

Travis is the best! I'm a female going in for a car that's making a funny sound... knowing…read moreabsolutely nothing about cars. Travis educates me, explains what is going on in simple terms, will show me pictures or faulty car parts that he pulled off my vehicle...but more importantly doesn't swindle me. If you're a woman who is used to being taken advantage of at car repair shops look no further! They are honest & will treat you right here! I'm so glad I have a place I can go to that's trustworthy and close by.

My repair work completed as quoted. Very professional and very friendly. Will use now for all my…read moreservice needs.

I just had my transmission on my 2004 Buick Lesabre rebuilt at KB's. It took longer than I had…read morehoped but I did tell them I had other transportation so a quick turn around wasn't important. It's a real deal mom n pop repair shop & I can appreciate their getting behind on a job so I wanted them to know I wasn't gonna rush them or hover over them. When I picked the car up it ran a little rough. No problem, the owner said bring it back & they will check it out. They fixed the issue & I did have to pay for the needed parts but no Labor. I always judge a business more on how they respond to & take care of issues AFTER your initial service or repair, and they get two THUMBS UP for that. They are sometimes unable to answer the phone so be patient if you need to talk to anyone. But April is awesome when you do get to speak to her & Ken the owner is very hands on with every aspect of his business. My overall experience was great! I would recommend KB transmission to anyone.

Needed to replace the drive shaft slip yoke, it was leaking. Had my car towed to their shop, thanks…read moreAAA. KB got back to me the next day and said come get it. Rate was extremely reasonable. Thank you KB.

Shout out to Devon and how friendly and professional he was, quick to reply and Brittany in the…read moreoffice was amazing as well. Highly highly recommend this company.

Adam was awesome. Fair priced and very reliable. Did a quality job. When I called in for a service…read morerequest he squeezed me in right away and took care of me. Thanks Adam great job.

BE CAREFUL!!! SCAMERS!!! I brought my car in not knowing what was wrong. It turned out to be I…read moreneeded a "POWER BRAKE BOOSTER" a part that only costs $116.52 and it should only take an hour or two at most. Get this, they charged me $410.50 'for the part and $410.50 for labor you can clearly see I got ripped off!! When I questioned the price they gave me the run around answer. I'm a non confrontationl person and left without causing a seen. I called and went in again and was turned down again. All I asked them to do was refund a portion of my money $410.50 I know they have to make a living as well that's why I'm only asking for half my money back I believe that's fair! So far they have just said it's the other Coworkers fault. I hope they come to their senses before I take them to court and I will! So much for a Super Discount. BEWARE!!!

*** LADIES BEWARE*** This facility replaced my clutch actuator, which is expensive. Months…read moreafterward, the car was doing the exact same thing as before; hesitating when I shifted into drive or reverse. On a Monday, I called and spoke with Emeral(?). He stated to bring the car in, and based on the time, he could let me know what is going on by the end of the day. I stated that I could have it there by 1p. I was there at 12:30p. Emeral started that he would give me a call before the end of the day. No call from the shop on Monday or Tuesday morning. I called Emeral around 5pm on Tuesday. He stated that they were putting things together and would call me within the next 15-30 mins. Again, I was lied to.  No call.  Wednesday at 10:30a, Emeral called to state that he was waiting on a quote for a part and he would call me as soon as he received it. I stated that he told me that he would call me on Monday and yesterday (Tuesday), and the calls never came. I told him that it was poor customer service to make promises that he wouldn't keep and to have someone's car for that long without updates on what is going on. I advised that if I hadn't called on Tuesday, he would not have called me, and I still don't know what the issue is with my car. Emeral stated, "Yes, if you hadn't called on yesterday, I would not have called you." I state it's bad business to not keep your word. Emeral stated, "What did it matter?" He was not having that conversation with me.  I asked for the total of what was owed. He stated $0 at this time. I advised that I'd be there to pick up the car. On Wednesday afternoon, I went to pick up my car. Emeral stated the conversation by apologizing.  He stated that he felt bad at the end of the call. He proceeded to tell me the diagnosis, which, according to him, was not the transmission. I remained silent. If the shop specializes in transmissions and they were standing behind previous repairs, why did he not call and state that on Monday? Emeral stated that he would call me within the next 30 minutes with a quote for repairs. Unsurprisingly, the call did not come. We all have lives; jobs and responsibilities, and they all require some form of transportation. Most of us take pride in our automobiles and misses them when they are not available to us.  For a mechanic to have a car for greater than two days without a follow-up call as promised is unacceptable.  I'm applauded at the lack of customer service that is rendered here. LEARN FROM MY MISTAKE, find a repair shop that treats customers with respect and whose word is bond. If you don't care about those things, then this is your place.

NOTE: this review is from over a month ago…read more Great experience! Took a vehicle here for pre-purchase inspection. Greeted immediately and offered something to drink while I waited. After inspection, was sent a comprehensive evaluation AND was taken through all the points by Brian (Bryan?), and shown/told that car had a coolant leak that was likely going to result in having a $5000+ repair sooner than later. Some of the BEST $ I ever spent! I ALWAYS suggest pre-purchase inspection of ANY used car, irrespective of ANY dealership saying "we thoroughly inspect all of our vehicles."

This has to be the most incompetent, unprofessional mechanic shop in Arizona. I brought my car in…read morefor a simple front engine mound, front struts and asked if they can check the oil level because I just had my oil changed last month and it's saying the level is low. This should've been a one day job after they got the parts but they had my car from 6/22 - 7/1 due to their complete incompetence. The day the job should've been done I started sensing they messed something up because I got a text message at 1030 stating the job was done and they were wrapping up. Cool, I'll be expecting a call in an hour or so. 1:40 comes around, no phone call so I call them. Give me some BS about they need the alignment and they only have one lift and they've been booked all day. Call back at 4:40, they tell me they are waiting for someone to test drive it. Call back at 5:40, close to closing and I'm told it's ready. Come in as I'm paying, over $2k mind you, Bryan asks if I'm aware of the light that's on. I tell him no because no one has called me about anything. I assume he meant the low oil level light that was on and it was no big deal. Walk out to my car and my check engine, engine malfunction, low oil pressure, red oil can and my console screen telling me to pull over immediately is all lit up. I go get Bryan, he comes out and looks. He says it's not a big deal and that it's safe to drive. A mechanic.....is saying it's safe to drive with all those warning lights on. I ask him if it's safe to drive and unbeknownst to him I'm recording this entire conversation on Facebook voice messenger and when he says that the shop will be liable for anything that happens if I drive off I figure okay, I'll drive it home and bring it back in the morning after I work. As I'm leaving trying to turn left on baseline I almost get tboned by a jeep because my car will not accelerate. Take it back, livid, and leave it with them because what choice do I have? Days go by and we have to practically beg them to keep us informed. I can't work without my car and because of them I'm out over $2000 in lost wages. Throughout this they try and tell me it's my fault because I wasn't keeping up on oil changes and that's causing issues. I have receipts for every oil change I've gotten and the miles put on the car between them, don't tell me I'm not keeping up on my oil changes. After a week and clearly everyone and their mother that works at this joke of a shop they found the problem: the incompetent moron who worked on my car connected the wire harness wrong and it was causing my car to go into limp mode and light up everything on my dash. Over a week it took them to figure this one out. They probably could've opened up ChatGPT, put the issues in and gotten a result faster. I'm not a mechanic but I feel like if a car was working fine when it was brought in and after we worked on it it was quite literally undriveable I would triple check every. Single. Thing. I did to said car. I would keep the customer informed multiple times a day on what was going on instead of making them feel like they were completely forgotten about. Clearly these guys didn't care enough to do so. Don't EVER take your car here, they will screw up your car and not even care enough that you are out of work and costing you your livelihood. 10 days my car was in that shop. 10 days, for something that should've taken one and that's being generous, all because of their complete incompetence. Side note: not all Christian brothers are trash, my sister took hers to the one in San Tan Valley and they were amazing. This one is just horrific and they will be getting reported to the BBB and the AG. I am honestly astounded at how awful this place is.