SERVICE 5/5 This was the best customer service I've ever…read morereceived at a Zara EVER! I came here with a not so clear photo of an outfit I'd saw a month prior and it was a long shot but I tried anyway. Alex took a look at the picture and we combed the store trying to find it. At some point Zuma came along and offered help and actually recognized the shirt so she knew which one it was and looked it up to see if it was in stock, which it was. It just wasn't currently on the floor anymore. She had them bring it over to the store while I waited. Meanwhile Alex helped me find some other great options to complement the shirt. I got some very nice chocolate slacks as the perfect pairing which Alex helped me put together. I was OVER THE MOON about the level of customer service they both gave me. They went above and beyond to help me get what I came for. They are very good at their jobs, and I can tell they're passionate about what they do. Both of them deserve a raise both monetarily and to a position of even more authority than they already have. They have the makings of great leadership. I will 100% be coming back to this store again. LAYOUT I love how it's organized. The women's clothes are on the bottom floor where the store entrance is and you go upstairs for the men's clothes. It's so spacious and well organized. AMBIANCE This location exudes elevated classic fashion and I LOVE IT. I'll be coming back and bringing my boyfriend back for us to shop some more. THANK YOU ALEX AND ZUMA‼‼‼

I've visited this store many times. However this was the first time I actually purchased a few…read morethings. Didn't find a lot but the selection was nice. Value was good for the quality. Staff were nice but also non existent. Leaning into lots of tech focus areas. I was STUNNED at the self checkout. I was clueless and then figured out to drop the items in the opening and it scanned everything for me. I was shocked. The technology was crazy. Keep in mind there were no registers operated by a human. Only returns/exchanges.

I love Uniqlo clothing and enjoy exploring what new items and deals they offer. However at this…read morelocation, I didn't feel welcomed. Walked in, and instead of getting greeted, we were told by a lady that the store was going to be closing in 30 minutes but the fitting rooms are still open. Okay cool. She was nice about it so it was fine. Except right after she told us that on one side, a guy employee sees us, walks down the aisle, and straight up tells me and my boyfriend the same thing, except not as nice, with a "Just figure out what items you want." Ok. Haven't even walked through one aisle yet, but sure. I kid you not.. A few more moments of looking through an aisle, ANOTHER lady comes up to tell us the exact same thing, that they're close to closing. At that point, didn't feel welcomed anymore to just look around the store and instead a bit aggravated. So as we were now heading out and walking through the store the long way around, we were told again by another lady again that they were closing soon. At that point we just said, "Yupp we are heading out!" and after stepping out, we hear a Thank you. Like sheesh, it was really appalling how much staff really walked up to tell us they're closing soon (as if to kick you out) and it made the usual chill and nice Uniqlo experience bitter. Very unfortunate

What can I say?? Uniqlo has great quality and comfortable clothes for a reasonable price. They…read morecater to men, women and kids too. The staff is kind and helpful. I was able to purchase a very comfortable sweatshirt and sweatpants set. The cloth was nice and neat so it looked perfect for traveling.

The store has a lot to look through, plenty of shoes, clothing, and accessories. You'll need to…read moretake your time, but chances are you'll find something you really like. They have some unique pieces, especially when it comes to shoes and accessories. The prices are a mix, some items feel a bit high for what they are, but overall, there are good finds if you take the time to browse. The staff was friendly, and I really like the location.

Wasted almost 2 hours waiting for them to call my name so they can see my items. I understand they…read moretake 30% so i was ok with that. The waiting time was crazy seeing it wasn't busy. I brought 5 items ALL Gucci and i see what they go for on the market and my stuff was all brand new. They offered me 97 fkn dollars... The hoodie alone is going for $1500 lmao Don't waste your time selling here. Wasted 2 hours.

Cool spot! Love the pop ups here…read more They should continue using this space for pop ups Thanks!

Love shopping here! Great fun vibes and every single worker asked me if I need help the minute I…read morewalked in and when I walked out. Selection of shoes and clothing are fun and current styles. Price is what you expect for high end products Over all a great experience!

Great selection and found some amazing things. Ralph Lauren, vuori, AllSaints, and Travis Mathewread more

Walked in to get a friend a gift because she loves this store. Salesperson was sitting down on the…read morephone the whole time and never even acknowledged me.

I wanted to try on a zip-up hoodie that I had seen on an Instagram ad. I had been bombarded with…read morethis ad and it had worked on me. I walked into a basically empty store with several employees just staring at me. No greetings or offers to help... Ok... I walked straight back to the women's section. Seeing that the hoodie wasn't out on the floor, I walked over to the nearby female employee and asked her "do you guys have the hoodie with the white strings? The zip-up hoodie?". She replied "no, no, no, no" while looking at me funny. I was really taken aback. Who talks to someone like that? I browsed a little more and walked out. I called the Silverlake store to see if they had it in stock and they did so I bought it there. They were not stuck up like the folks at Larchmont. I'm a fan of Leanne Ford and the brand but this was my last time spending money at Buck Mason.

I've been following this brand since day one. The Sunset store is closer to me but I recently went…read moreto the Larchmont location for their LA Vintage Rendezvous party. (which they did an amazing job throwing.) I really loved the store so I went back to pick up a classic white T and I believe the lady that helped me her name was Suma, a Petite brunette with an impeccable sense of style. She was a wealth of knowledge, super professional and super sweet. She broke down exactly what each cut is and how the fit would be, and how each T-Shirt was made. She suggested The perfect size, it Literately felt tailored to me, also suggested, I try the classic and the Japanese cotton. I tried both and ended up getting the classic because I felt the Japanese Although is a beautiful T-shirt, I would go right through it because it was so delicate. I usually like to wear out my cloths myself. I highly suggest this store if you like this brand and I'll definitely be back!

Customer service ultimately responded favorably with a return and have made the situation right.read more

For a company that professes to be a premium quality label , they have cheap quality "cashmere" …read more I ordered a few and found out the hard way , sale items not returnable , even if the product does not match what's described. I would never buy anything online from this company again. What makes it even more egregious is the owner buys a second home for over 200,000,000 , seemingly thanks to giving customers the shaft.

Best customer service I've had all day! Charice was so quick and helpful with everything I needed…read more She is the reason I will come back to this banana Republic again. Thank you so much for making my experience very comfortable.

Brenda made the visit great. She was extremely helpful without adopting an annoying obsequious…read moretone. She even gave my Dachshund a treat and called me the next day about the order.