Till today my main grocery was HEB at 1609 North Texas Ave. in Bryan, TX. On December 30th, I went in and bought lobster claws and snow crab legs. The people I spent New years eve with also bought seafood. We had so much, I froze the claws for another meal. Last night, I decided to take out 3 claws for dinner. They were bad. I still have the receipt so I called up HEB to see if they would replace them. $30. is a lot of money to throw in the trash. Well I was told I should have asked if I could freeze these if I didn't eat them right away. REALLY!!!!!!! So I will now be taking my business to Krogers. Wow, I never expected that from HEB. I usually don't bad mouth anyone on facebook, but this is really bad business. read more

I love my H-E-B. They're always willing to help me out and if they don't have what I'm looking for they always offer an amazing alternative to complete my shopping cart. Amazing team at Bryan 1. read more

I went to the HEB, on Villa Maria in Bryan, today to turn in some water bottles for the deposit. They are the 5 gallon ones. When one is purchased there is a $5 deposit charged. With the inflation so high I'm not only trying to increase my income a little I'm also cutting back on some things. I don't have to have bottled water, I lived over 70 years without it. When I finally found someone to ask about turning them in I was told to turn them in and I would be given three coupons (I have three bottles) to use the next time I bought bottled water, I could buy three bottles without paying a deposit. I told the guy I didn't want anymore bottled water, I just wanted a refund of my deposit. They refused to pay me back my deposit, said that it was just an exchange fee, never heard of anything like that before. So I'm out $15, I feel like I've been robbed. read more

Just had a bad experience checking out through one of the express lanes. Observed checker slamming my items around while bagging. Asked her to stop. Especially with the bananas. 2 glass jars cracking together, throwing my apples on top of my bananas in the bag. Adriana did not treat the (black) man ahead of me this way. I'm white. You can draw your own conclusions. read more

I used to go to this H-E-B location regularly before the C.S. location was finished in Aug.or Sept. '03. I haven't been there in almost a year, because it is way across town in north Bryan, and the newer C.S. & Bryan Villa Maria stores are better. Still, they do have a fairly good selection or hot sauces & salsas, and mexican food. Oh, by the way, I think the map inset shows it on the wrong side of Texas Ave. read more

This H-E-B sucks. Definitely the worst H-E-B in town. They cater to the lower income shoppers and those who are using food stamps. This H-E-B is so low class, that they rarely have any Central Market brand options. If you are looking for Central Market brand, a shop at any of the 3 other H-E-Bs in town, but not this one. Instead, this H-E-B has Spanish options of similar foods. This is fine, but I prefer organic and more natural options rather than overly processed foods. I only rarely shop here because it is close to my house, however when I do shop here, the other shoppers are incredibly rude and lack manners. Even in the parking lot, it's hard to park as the shoppers are absent minded and get in your way. Once you get in the car to leave, other cars will stop in the middle of the road to let a passenger in or out. It's really not that hard to pull over a car or a cart, but to these people they don't even notice the other shoppers around them trying to get by. I hate shopping here, but I still stop in every now and then as it's close for the necessities. read more

I only shop at this store because it is very close to my house. The employees here don't give a crap about customer service. They will not talk to you unless you go out of your way to get their attention. If you go later in the evening the store is a nightmare...inventory all over the place. It's like a maze to get thru. Some of the cashiers are very nice and some won't even say hello. It's no wonder because the managers (I know they are managers because their shirts are blue....oh, fancy!) won't talk to anyone either. The other day I literally bagged all of my groceries while two blue shirt managers stood 10 feet from me talking about Netflix. I wouldn't shop here at all if it wasn't so close to my house. read more

Weird store setup but I eventually found everything. Unfortunately I will not be going here again because I don't like to be stared at while I'm shopping. My check out guy was nice though even though the bagger guy at the next lane just watched the checker and myself bag the groceries. I'm new in town and expected a little more pleasurable experience! Guess I'll be going to Kroger from now since that is the next closest grocery store! read more

The "new" HEB has been built, and the news is not good. Yes, it is bigger than the original, which had originally been one of the three HEB Pantry stores that opened when HEB first entered the market in the early 90's. It was the last of the original stores to be replaced. While the new store is larger than the old, it is in no way on the scale of any of the other HEB stores in the area. In fact, the design and structure is rather cheap and the selection of items is worse than what had been in the previous store. In fact, the product selection is insulting to the large community that the store serves. At times it is hard to find brand name products, and the store doesn't even carry a lot of items and brand that can be found in other HEB stores, as well as every other supermarket in town. There is an abundance of cheap grocery items from Mexico lining the shelves. Small boxes of General Mills and Kellogg's cereals are all that are available and that sold at the same price that family-sized boxes sell for at the other stores. The shelves often have huge empty gaps of missing products that take weeks to be restocked. HEB should be ashamed of this store and the effort they put into it. Until they can correct the problems and bring this store up to the same standards of the other HEB locations in this area, I would STRONGLY advise that everyone shop elsewhere. That's what you'll have to do anyway unless you want extremely limited selections of varying origins and quality. read more