Second time coming and the customer service was anything but friendly to the point the two managers had to ask the cashiers on outside if anyone would be interested in helping us out. First manager asked and just walked away and left us hanging. Second manager made the people check us out. He was the manager who sent us to them in the first place. They were not friendly in the salad section two workers were snapping at each other while we all just listened. Then we get to the dreaded car wash that does not work and you only find out you must paid at the gas station after you have been waiting on people in front and you are stuck with cars behind you. Also it says pay at kiosk only once you are next line and that is confusing since it should say pay at gas station there is no kiosk at the gas station. I complained to The gas station after waiting that I should have known before I am waiting in line and they could care less. Sad part is H‑E‑B was my first job so I am super familiar with it. Yes there were some nice workers but this was just ridiculous. First we were there on opening day our only complaint was the amount of workers or upper management who were just standing around and would not move out of the way. We literally could not go down certain aisles because there were large groups everywhere and no they never greeted us or at the very Very least go out of our way so we could shop. My husband was super put off by the amount of manager people and their arrogance to not only ignore us but not move. I have loved H‑E‑B ever since I worked there and I was treated great at the one of 19th street in Waco but this was not a good reflection of the McKinney, these first two experiences. read more

The BBQ is legit. We've been there several times. Brisket, turkey sandwich, banana pudding, it's all good and priced oh so right. Staff has always been friendly and helpful. read more

We ordered two arrangements from Blooms. I had ordered them incorrectly and was in a real pinch. Rose and her coworker willingly jumped in and quickly created exactly what was needed. Really appreciate them both and enjoyed their demeanors. Thank you!!!! read more

My wife is from San Antonio. We lived at her house for two years after we married then moved to my place at Blue Ridge in the Mckinney area. We really missed HEB. The big name grocers in McKinney cut services and stocking to the point that it is real pain to shop there. HEB is what Wally World was 20 years ago. They have enough checkers to handle you with no wait. They keep thier shelves stocked. Their store brands are top quality. We shopped at the Frisco store until the Mckinney store opened. It is much closer to Blue Ridge. Can't wait til they open the Melissa store. As I said they provide service. In over 30 visits, I've never seen over 3 people in line at a register. They often have 13 registers open. Compare that to WallyWorld that often only has scanners open. HEB always has stockers keeping the shelves full.You can depend on finding items on the shelves. The in store coupons are nice. Much better than those damn Kroger loyalty cards. I love the store brands: 1. HEB grapefruit juice. Best tasting. Price about on par with other premium brands. 2. HEB Wagu ground beef. Delicious. Good price. Best tasting ground beef. 3. Pasture raised eggs. Hard to find in other stores. They have 3 varieties ranging from under $5 to around $7. Delicious. Much better tasting than plain eggs. 4. Packaged catfish fillets. Good catfish is not common. Their packaged fillets are just the right size for 2 people and have the muddy tasting fat trimmed off. Again, best tasting. 5. Heavy whipping cream. Their heavy whipping cream has the best flavor of any we've found. Unlike other stores they keep it in stock. They also stock high quality brands for other items. 1. Cherry wood Bacon. On the top shelf center. Nice lean bacon. Great taste. 2. Tilamook Cheese. We love the sharp cheddar. Wish they carried the 1 pound bricks. Some items are sort of "Meh" 1. English Muffins. HEB store brand too big, too yeasty. We get those at Winco who has decent sized Sourdough store brand at lower price and better taste. 2. Bulk food. Quality ok. Prices 50% higher than Winco. Not much variety, Things that could make HEB better: 1. Parking lot shuttle. Parking lot is always full. It is a long hike from the car to the store and back. Especially on 100 plus degree days in summer or rainy windy days in winter. A little tram that cycled around the lot would make the visit easier and ease the parking problem. Would also make it easier to find a usable parking space. 2. Product finder stations. A computer based product finding station would make finding items easier and save bothering staff. Today I asked for directions from a stocker. He said: "Sorry, I don't work here. You'll have to ask a store person". (Shades of Wally World). 3. An automotive area. One of the few features of WallyWorld is being able to get an oil change and grocery shop at the same time. We are happy that HEB followed us from San Antonio. Shopping there has been a pleasant experience for over 15 years. Glad to see the Mckinney store is keeping up the Herbert E Butts tradition. We buy over 90% of our groceries there. They have good people and enough of them to provide first class service. There is a new Sheriff in town. There will be big changes for the better in Dallas area grocery shopping. read more

This is the first HEB a really got to check out over several visits and they meet the expectation. Their customer service is very good and they offer a variety of food options. I feel like the aisles are a little bit narrow and some of the signage they use seems a bit "80's Winn Dixie" but it's great store. They are the only grocery store that meets the reputation and competes with Trader Joe's and Market Street which is my favorite grocery stores in the area read more

Nice store horrible bakery manager sloppy looking MGR. And highly unprofessional. To sit there and speak Spanish with another partner, while a non speaking Spanish was trying to get their attention to help wait on customers, so partner could go wash up after taking out the trash. One Spanish speaking partner turned around and cussed out the partner that just took out the trash. To top it off... The sloppy manager stood up for her. Just disgusting and I couldn't take it any longer. I used to be a Manager for HEB a long time ago, and I'm sorry, this just doesn't happen in front of customers. My heart was broken and I loved my job. I wanted to stay and semiretire there. BUT I'm to old for that sort of crap. read more

Excellent, so glad they opened. Always a lot of checkers. My go to place now. They have a huge meat section and they have everything you want. read more

We live in a small town with lack of a top notch grocery store. It is nothing for us to drive for the quality of food we like and cook with. Glad a new HEB will be even closer to Denison. read more

I like their selection and prices. But they need a staffing overhaul for cashiers because right now, they employ some of the rudest people I have ever crossed paths with. One of them wanted to run her mouth to me in self checkout and she quickly found out that I am not the one you wanna do that to. I always have a problem with something at every visit here. Either the staff is rude, or a coupon won't scan and give you your discount, or an item rings up wayyyy wrong, or the date on your item has already expired. I've had that happen twice now at this location on deli/ready made meals. But to be honest, the prices are really good compared to Kroger so I keep going back. but for the love of God, do not go to this place on a Saturday or Sunday before 8pm!!!! It is like being pushed and shoved at Walmart on Black Friday to get a $5 toaster. You'll need anxiety medicine if you try to shop here on a weekend. read more

The personal shopper thing is obviously bigger than expected. They do clog the aisles and believe they come first. Guess they have to get the orders ready before the folks come to the pick up area.Lazy people here. The HUGE problem is the DELI department. This has happened the last three times I went to purchase cold cuts. Usually three or so people working there, or not. Two of them making orders for the take out crew. The one person who obviously just got hired, is slower than, well you know what I mean. 15-20 minutes to order cold cuts at over $13.00 per pound. Usually I go to Market Street for Deli goods. Several employees well seasoned in how to cut cold cuts and move in a decent pace. read more

I called the bakery prior to coming up to the store to confirm they would be able to produce a cake with a pic of a couple football teams on it. I was told yes over the phone, then told yes in person, and then 1 day prior to NEEDING the cake, we get a call from "Kat or Cat" telling me they cant do it. So, here I am trying to get this resolved, and was simply told they would transfer me to the GM; Got Adam on the phone (GM) who apparently understands my situation, but is unwilling to follow through on the commitments from his employee's. That is not what I would do with my business, and when we make mistakes, we OWN them, and make it right, and then we TRAIN/LEARN from it. Much different time we live in from years ago... People will pay more for SERVICE, and HEB boasts about their service. I guess that is good service ONLY if it falls within their "rules and guidelines"! read more

Dear HEB - I drive all the way from downtown dallas to come to HEB but don't open a location unless you can fully staff it. Absurd to spend $350 on groceries and then have to bag it yourself. You are going to start turning into Walmart. read more